Worst dealership ever dealt with. Bought a 2026 vehicle in…read moremid 2025; they took 2 MONTHS to pay out our trade-in; so 4 more payments came out of our bank acct. before 2 calls and 2 in person visits stopped that. Horrendous service. a cpl months later called for pay-out amount - called twice " he's busy will get back to you" we were told. Never heard back. Zero support from dealership and constant electronic/ computer inconsistencies on the vehicle. This has turned us off Honda ; and taking time to write this review because we care - to warn others away from this dealership. It. is. that. bad. We no longer have the vehicle we purchased - a few months old but took the loss and went with another manufacturer and dealership where we have always been supported and has excellent business acumen. 5-star staff on every level of the dealership. So anyone who is thinking of Island Honda and you are doing your research by reading reviews, good for you ! Now go elsewhere.

Terrible service, bought a new crv also letting them know that I would be paying it out very soon,…read morethere was a warranty+ that I noticed on the contract at the very end of business and asked that it be cancelled, after many calls and emails, and begging and finally threats of court, and five months later, they gave me a check back for the warranty cost and I paid it off. Frustrated, angry never go back. Am just taking the Island Honda plate holders off. The arrogance of the finance agent was so that he didn't even bother to spell our name right after it was pointed out.

I appreciate skilled craftsmen, and auto mechanics who don't inflate the bill, or perform…read moreunnecessary "maintenance". I do appreciate a shop that says "no, you don't need that done, but, you do need this done". I received first rate service from Dave, and a reasonable bill at the end of it. The fact that my brakes actually work now is another bonus!

I have rented a travel trailer from Courtenay Car Centre for three years in a row and never for…read moremore than 4 nights. All three times I have pulled the trailer myself and stayed at the same campsite (no hookups). They were by far the cheapest in the Comox Valley. My first experience was rather pleasant, although, their booking system appeared rather archaic and the trailers were significantly older than others in the valley. The 2nd year we had problems with the battery provided with the trailer but the generator we brought kept us going for the trip. Additionally, we accidentally left a few items in the trailer which were "not found by the cleaning staff"; lesson learned. The third trip was a boondoggle! We made our booking in March for the last week of July and were to take the trailer from Monday to Friday. We were told at the time of booking that the Centre was not open on Monday, however, something could be figured out between now and the rental date. The week prior to the reservation we stopped in at the Centre to discuss how we would be picking up the trailer and we were told that, likely, there would be someone in on Monday as there was a few trailers going out that day. We were told to call back on the Saturday prior to the reservation to confirm. Eventually this was confirmed, however, the Saturday involved a few phone-tag calls and being put on hold for 15 minutes after which we were told the man we needed to talk to had gone for lunch (while we were on hold). Picking up the trailer the Monday went quite smooth. At pick-up we were asked if we wanted a 2nd battery for the trailer. We explained where were going and were asked if we had a generator. As we did we were told by the Centre's staff that we would be fine. We were not. The battery provided by the Centre did not last 24 hours of what we would consider minimal use. No lights, pumps, or fans were left on and the fridge was set to propane. The battery died after the first night so we charged (1000W generator) for 2 hours in the morning and brought the battery to 2/3 full per the indicator. That night the battery died and the propane alarm went off. Following this we charged the battery for 4 hours and again the battery indicator showed full. Once again, in the early hours of the morning the battery died causing the fridge to stop working. At this point we decided to cut our vacation short and the trailer was returned by the end of the business day prior to its scheduled return. At the end of all this we relayed our story to the Centre staff and were told that we should have taken a 2nd battery. While staff did admit to saying we would be fine they noted that they always send people at with a 2nd battery if they will be dry camping. Apparently not. Frustrated, we left. Following this the Courtenay Car Centre billed us the full amount for the trip which included a previously undiscussed charge of $30 for "Monday Pickups". When we brought this to the attention of the staff they indicated that it was a fee they had in place to cover the costs of someone coming in on their days off. Although no mention had been made of this charge previously, they still charged it. Overall, the last rental has convinced us that we should be looking elsewhere for our travel trailer rental needs.

had the worst experience ever, paid cash for my 2009 Tacoma…read morenever received notification regarding the frame recall. came in one month after the recall expired. service manager said they would honor it they did not , still fighting with them they do not back there word or product new team today , still the same issues

I questioned them on a $27 shop supplies charge on a recent invoice for a simple diagnosis which…read morethey ended up screwing up too. The service mgr bumbled around and had difficulty explaining what is was and why. He said maybe it would pay for gloves or a paper on the front seat if someone was working inside the car. He went on to tell me ha had 3 people washing cars all day that he had to pay!! I guess it turns out that the free car wash they offer when you bring your vehicle in for service is really not free ( cost you $27 plus tax) Real thieves with no moral compass!!!

Bought 2 cars at once. Salesman was great, courteous and very pleasant to deal with. Manager and…read morefinance mgr were both extremely helpful. They did everything to ensure we recieved the best bang for out buck. If youre looking to buy a VW do yourself a favour and go there.

The "Sunwest Auto Centre" in Courtenay, B.C. go above & beyond their jobs with their service and…read moresales departments! I bought my first VW Golf in 2004 and another in 2006. . I know they care as much about my little car as I do! I've purchases numerous new vehicles in my 56 years, but have never been as satisfied as I am with this little VW deisel Golf! I know it will outlast a gas vehicle four times over, and if I look after it, it will certainly look after me. The people at "Sunwest Auto Services" see to it! I love my VW Golf, and I love the people at this establishment. If you're looking for a great car, and live in B.C., this is the dealership for you! :):):)

It is a shame you cannot give 0 stars. I was a victim of fraud, when the dealership charged two…read morecredit cards for the same service. I had the vehicle serviced and paid April 2025, went to Germany and returned to BC after 7 weeks. On my return I discovered that they had also charged another credit card with the same amount, which was just over $800. after 7 weeks, I contacted .Comox Hyundai and the response was we have two different systems. The only reason I was reimbursed was because I contacted the dealership to complain. Hyundai consumer affairs provided 0 assistance stating that the dealership would contact me. As it is now October, I gather I will not be contacted.

This is the epitome of how not to run a company, any company. It deserves minus 5 stars, sadly…read morethat isn't an option Yelp allows. This place taught me not to trust a sales person. Then thankfully my faith in people was restored at another dealership, who offered me stellar customer service, not just lies.

These people are horrible, claim to be family friendly. My Dad and I went in to buy his dream car…read more(Worked hard all of his life and been talking about the corvette for years) we found the car, talked numbers and finally came to an agreement, went to finance, check went through and arranged to finalize all papers and pick up car next day. 20 min after we left the dealership this incompetent and/or slimey salesman Blake tells us he made a mistake and that the financing option will add another $15,000 to the price.. obviously we were not happy and thats when the back and forth started. Manager Mark got involved and hes even worse. They then attempted to offer a higher % interest rate than agreed and when declined, they brought up that they Will put ceramic coating on the vehicle for us, which we replied it already had it.. they 'checked' and told us oh ya it is added but we didnt add it to the MSRP.. These guys are the worst, snakes hidden in grass. Mark and Blake are both incompetent and the definition of slimey salespeople - Not surprised. Just shocked (this all happened after Mark was saying how is appreciative and grateful of all emergency services personnel - My dad was RCMP for many years, guess this is how he treats RCMP) After lots of back and forth and us catching them in schemes and lies, they pulled the deal instead of taking any accountability and acknowledgement for their "mistake" - Also Blake was in finance office covering for a finance person, with how big of a mistake this was.. Id strongly consider going ANYWHERE else other than this place. I wish I could put 0 stars and not 1. Because you people don't deserve anything other than misery and hardship.

Moved here from Victoria. Started taking my 2004 Saturn ION (140 000km) to Brian McLean dealership…read morethree years ago. Sometime before I take it in for service I read the Chilton manual, check the Internet and or get quotes from independent mechanics. Every time the service department does work on my vehicle it always costs about the same or less than I expected. December 2017 took it in for check engine light, scraping sound in the right rear brake and bought a new battery from them. In the past I regret that I haven't taken the car there sooner when I noticed a problem. Amazed that they can keep a 13 year-old vehicle running awesome. .

Well here's a dealership I would give a pass from now on!…read moreBeing a Nissan owner with two units and went to trade one Titan truck in on a 60k plus suv well to my surprise my five year 39k unit was worth less than50% Now why would I buy another Nissan knowing that there is no value in their product? I left saying wtf, to other dealerships and got three higher quotes now I'm pissed. Well needless to say I got to test ride a few more different units and found one for less money and better trade in value. All I can say is thank you for letting me walk out of Nissan and find a better dealership down the road, that is why a I gave them one star instead of none!

Service is sub par and not customer focused. Called to book a basic service explained I would need…read morethe service completed quickly, as the vehicle has specialized equipment for riders with disabilities and public transportation/taxis are not a option for me. The service department explained it would take 45 minutes and they could have me in and out in around an hour. Two and a half hours later the service is not complete, and I miss a medical appointment of extreme importance. I asked to take my car back and rebook for an day I had more flexibility and the response I got from the service personnel was "you'll just have to wait". I left feeling like my time and schedule are not important. I will stay clear in the future.

Great people, easy to work with and great service center! I've bought 2 trucks from sales there and…read morealways been looked after.

I am forever grateful and blown away by the amazing act of kindness and excellent customer service…read moreI received. I really want to thank James! You see, I brought my car in to get detailed, because my dad has always supported this dealership. I had spilled gross garbage juice on my seats, and made it vinegary and musty smelling in my many attempts to clean it myself. James was going to give me a good deal from the start and got it done ASAP the next day. But he went above and beyond when their shuttle was taking too long and I was worried I might be late for my first orientation day at my new job, and so he dropped everything and drove me himself to my job right away, which was at Walmart on the other side of town! Then they surprised me even more when I got a ride to pick my car up after, saying he detailed it for me for free, and wished I would have a good day! Not only that but they cleaned and Vacuumed My entire car, not just the seats like originally planned. It looks and smells so good now! Thats not all I wanted to mention though, because when he was driving me to work, I had asked him if his boss he had mentioned was the same Carson who I had heard about in a local group, who has helped so many struggling people in need, and I was surprised to hear that it was! And James told me all about so many amazing things they've done to help the homeless and less fortunate. These guys really go above and beyond to help so many people in the community and so I think this car dealership is literally the best one in the entire world, and that people like James and Carson and the other workers at this dealership make a positive difference in the world. It restores my faith in humanity to see a local business that cares so much about its community members. I didn't tell James I was on Disability welfare or struggling financially, so I don't think they even know how much that really helped me out. It was definitely a blessing I'll always remember. So I definitely recommend this place. Because it seems supporting this business = a good cause considering all they do to help people, but also I'm vey happy with my car. I didnt think anything would get rid of that smell but now it snells so great. Thank you so much. May God bless all of you at Comox valley dodge