I have family in Courtenay so I visit on a frequent basis and stay for long periods of time. I have…read morebeen using Westview Ford's services for over 10 years. When I got a simple oil change or tire rotation, they were OK. Whenever I have had a specific problem that required diagnosing what was wrong, they have been a disappointment. For example, I went back twice to fix an electrical problem and each time they told me it hadn't been sorted out when it hadn't been fixed at all. I then took my truck to an independent garage and they found the problem within an hour. Over the years I got the impression that the kind of service I got depended on the specific mechanic who was looking at my vehicle. My advice is that if you have a problem that is covered by a warranty, or you need something quite simple, they're ok. For a serious problem or something that requires some investigation, there are 2 or 3 good independent garages in the Comox Valley where you'd be better off taking your vehicle. Quite disappointing given their size and resources.

I had to get my 04 F350 towed in to Westview Ford, as it's unsafe to drive. It shuts off randomly…read morewhile driving, in traffic, intersections, etc. After a $2200 bill my truck issues were supposed to be fixed. (I paid extra to assure they were not guessing and that they had 100% confirmation that they found the issue.) They were wrong. It died again, less then a week later after bringing it home. Another tow truck bill back to the shop, plus a cab to bring my family back home after getting stranded. They told me yet again that they found the issue with 100% certainty, another $90 bill. It's not fixed, It died again. So now they want me to pay for a 3rd tow truck, another bill, For what? Another attempt at guessing what the issue could be? They now claim that the issue isn't related to the original (Even though it's doing the exact same thing as before. Shuts off while driving.) I paid for an inspection from the "professionals" to look at the truck, and to find out exactly why my truck is acting so unsafe. They failed to do so. They are just guessing at the problem, hoping to get lucky, instead of actually finding out the problem. This is the truck I daily drive for work, and use for my family... with my kids, my newborn baby.. This is a very serious unsafe problem that they have claimed that they have fixed twice now... I no longer trust, that Westview Ford has the ability to fix my truck, nor the understanding of the vehicles they are working on. As well as I believe that they do not care that they are playing around with the safety of my family. Also the lady I was passed to instead of the manger, who is away, made a rude comment about my truck being older and so this issue is expected. Older trucks are more common to have issues yes, but not the same issue that I paid to have fixed that makes no sense. The issue is that I paid $2200 with the understanding that my trucks unsafe problem would be resolved. But thanks for that rude comment. Apparently everyone who has an older truck has an unsafe vehicle? I don't think so.. Now I'm a very understanding person. That's why I went back a second time to get my original issue resolved. Why I paid for the second tow etc... 3 times on the same issues? I honestly feel like I got scammed. Without this truck I'm stuck, I rely on this truck. At this time I'd stay far away from Westview Ford, they clearly have no idea what they are doing. Nor do they care when they are playing around with someone else's money and family. *Random side note, the ladies at the front service desk are amazing and I appreciate the hard work they put in for me for my issues. They were kind, respectful and helpful through this whole issue. This review in no way reflects them.*

Worst dealership ever dealt with. Bought a 2026 vehicle in…read moremid 2025; they took 2 MONTHS to pay out our trade-in; so 4 more payments came out of our bank acct. before 2 calls and 2 in person visits stopped that. Horrendous service. a cpl months later called for pay-out amount - called twice " he's busy will get back to you" we were told. Never heard back. Zero support from dealership and constant electronic/ computer inconsistencies on the vehicle. This has turned us off Honda ; and taking time to write this review because we care - to warn others away from this dealership. It. is. that. bad. We no longer have the vehicle we purchased - a few months old but took the loss and went with another manufacturer and dealership where we have always been supported and has excellent business acumen. 5-star staff on every level of the dealership. So anyone who is thinking of Island Honda and you are doing your research by reading reviews, good for you ! Now go elsewhere.

Terrible service, bought a new crv also letting them know that I would be paying it out very soon,…read morethere was a warranty+ that I noticed on the contract at the very end of business and asked that it be cancelled, after many calls and emails, and begging and finally threats of court, and five months later, they gave me a check back for the warranty cost and I paid it off. Frustrated, angry never go back. Am just taking the Island Honda plate holders off. The arrogance of the finance agent was so that he didn't even bother to spell our name right after it was pointed out.

It is a shame you cannot give 0 stars. I was a victim of fraud, when the dealership charged two…read morecredit cards for the same service. I had the vehicle serviced and paid April 2025, went to Germany and returned to BC after 7 weeks. On my return I discovered that they had also charged another credit card with the same amount, which was just over $800. after 7 weeks, I contacted .Comox Hyundai and the response was we have two different systems. The only reason I was reimbursed was because I contacted the dealership to complain. Hyundai consumer affairs provided 0 assistance stating that the dealership would contact me. As it is now October, I gather I will not be contacted.

This is the epitome of how not to run a company, any company. It deserves minus 5 stars, sadly…read morethat isn't an option Yelp allows. This place taught me not to trust a sales person. Then thankfully my faith in people was restored at another dealership, who offered me stellar customer service, not just lies.

One of the best customer service! I bought the kia niro ev…read moreand they assisted me all through the process!

Just bought the 2023 Sportage and the staff made the online and in store buying experience…read moreuncomplicated and fair. The car was ready for the road within an hour of signing the documents. Highly recomended

Well here's a dealership I would give a pass from now on!…read moreBeing a Nissan owner with two units and went to trade one Titan truck in on a 60k plus suv well to my surprise my five year 39k unit was worth less than50% Now why would I buy another Nissan knowing that there is no value in their product? I left saying wtf, to other dealerships and got three higher quotes now I'm pissed. Well needless to say I got to test ride a few more different units and found one for less money and better trade in value. All I can say is thank you for letting me walk out of Nissan and find a better dealership down the road, that is why a I gave them one star instead of none!

Service is sub par and not customer focused. Called to book a basic service explained I would need…read morethe service completed quickly, as the vehicle has specialized equipment for riders with disabilities and public transportation/taxis are not a option for me. The service department explained it would take 45 minutes and they could have me in and out in around an hour. Two and a half hours later the service is not complete, and I miss a medical appointment of extreme importance. I asked to take my car back and rebook for an day I had more flexibility and the response I got from the service personnel was "you'll just have to wait". I left feeling like my time and schedule are not important. I will stay clear in the future.

I appreciate skilled craftsmen, and auto mechanics who don't inflate the bill, or perform…read moreunnecessary "maintenance". I do appreciate a shop that says "no, you don't need that done, but, you do need this done". I received first rate service from Dave, and a reasonable bill at the end of it. The fact that my brakes actually work now is another bonus!

I have rented a travel trailer from Courtenay Car Centre for three years in a row and never for…read moremore than 4 nights. All three times I have pulled the trailer myself and stayed at the same campsite (no hookups). They were by far the cheapest in the Comox Valley. My first experience was rather pleasant, although, their booking system appeared rather archaic and the trailers were significantly older than others in the valley. The 2nd year we had problems with the battery provided with the trailer but the generator we brought kept us going for the trip. Additionally, we accidentally left a few items in the trailer which were "not found by the cleaning staff"; lesson learned. The third trip was a boondoggle! We made our booking in March for the last week of July and were to take the trailer from Monday to Friday. We were told at the time of booking that the Centre was not open on Monday, however, something could be figured out between now and the rental date. The week prior to the reservation we stopped in at the Centre to discuss how we would be picking up the trailer and we were told that, likely, there would be someone in on Monday as there was a few trailers going out that day. We were told to call back on the Saturday prior to the reservation to confirm. Eventually this was confirmed, however, the Saturday involved a few phone-tag calls and being put on hold for 15 minutes after which we were told the man we needed to talk to had gone for lunch (while we were on hold). Picking up the trailer the Monday went quite smooth. At pick-up we were asked if we wanted a 2nd battery for the trailer. We explained where were going and were asked if we had a generator. As we did we were told by the Centre's staff that we would be fine. We were not. The battery provided by the Centre did not last 24 hours of what we would consider minimal use. No lights, pumps, or fans were left on and the fridge was set to propane. The battery died after the first night so we charged (1000W generator) for 2 hours in the morning and brought the battery to 2/3 full per the indicator. That night the battery died and the propane alarm went off. Following this we charged the battery for 4 hours and again the battery indicator showed full. Once again, in the early hours of the morning the battery died causing the fridge to stop working. At this point we decided to cut our vacation short and the trailer was returned by the end of the business day prior to its scheduled return. At the end of all this we relayed our story to the Centre staff and were told that we should have taken a 2nd battery. While staff did admit to saying we would be fine they noted that they always send people at with a 2nd battery if they will be dry camping. Apparently not. Frustrated, we left. Following this the Courtenay Car Centre billed us the full amount for the trip which included a previously undiscussed charge of $30 for "Monday Pickups". When we brought this to the attention of the staff they indicated that it was a fee they had in place to cover the costs of someone coming in on their days off. Although no mention had been made of this charge previously, they still charged it. Overall, the last rental has convinced us that we should be looking elsewhere for our travel trailer rental needs.

Great people, easy to work with and great service center! I've bought 2 trucks from sales there and…read morealways been looked after.

I am forever grateful and blown away by the amazing act of kindness and excellent customer service…read moreI received. I really want to thank James! You see, I brought my car in to get detailed, because my dad has always supported this dealership. I had spilled gross garbage juice on my seats, and made it vinegary and musty smelling in my many attempts to clean it myself. James was going to give me a good deal from the start and got it done ASAP the next day. But he went above and beyond when their shuttle was taking too long and I was worried I might be late for my first orientation day at my new job, and so he dropped everything and drove me himself to my job right away, which was at Walmart on the other side of town! Then they surprised me even more when I got a ride to pick my car up after, saying he detailed it for me for free, and wished I would have a good day! Not only that but they cleaned and Vacuumed My entire car, not just the seats like originally planned. It looks and smells so good now! Thats not all I wanted to mention though, because when he was driving me to work, I had asked him if his boss he had mentioned was the same Carson who I had heard about in a local group, who has helped so many struggling people in need, and I was surprised to hear that it was! And James told me all about so many amazing things they've done to help the homeless and less fortunate. These guys really go above and beyond to help so many people in the community and so I think this car dealership is literally the best one in the entire world, and that people like James and Carson and the other workers at this dealership make a positive difference in the world. It restores my faith in humanity to see a local business that cares so much about its community members. I didn't tell James I was on Disability welfare or struggling financially, so I don't think they even know how much that really helped me out. It was definitely a blessing I'll always remember. So I definitely recommend this place. Because it seems supporting this business = a good cause considering all they do to help people, but also I'm vey happy with my car. I didnt think anything would get rid of that smell but now it snells so great. Thank you so much. May God bless all of you at Comox valley dodge

These guys are great. I bought my CX-9 there (from Chantelle - she's awesome) as there is no Mazda…read moredealership where I live. When I go in for routine servicing, they're always friendly, professional, and prompt. The one time I had an issue, Kyle checked for a service order from the factory, found that it was a recognized issue, and ordered the part to be replaced on my next visit. Recommend them to anyone.

From the owner: A locally owned business at your service since 1995, we are a New Mazda Dealership in Courtenay, BC…read morein the beautiful Comox Valley on Vancouver Island. At Courtenay Mazda, we believe the key to our success is our people, our automotive products, and simply the way that we satisfy our customers' needs in a professional and caring manner. Our mandate has always been to continue to grow, test new ways and ideas and reinvest back into our business so we can exceed our customer's expectations. With this philosophy in mind, we are proud to serve Courtenay, Comox and Campbell River in the beautiful Comox Valley on Vancouver Island, British Columbia (BC) for the past two decades. You can find here the full lineup of new Mazda vehicles as well as an exclusive selection of high-quality used cars, SUVs, minivans and trucks, not to mention full maintenance and repair services and an unbeatable inventory of original Mazda parts and accessories. Whatever your needs, our all-new website is designed to make your online shopping experience as pleasant and efficient as possible.

These people are horrible, claim to be family friendly. My Dad and I went in to buy his dream car…read more(Worked hard all of his life and been talking about the corvette for years) we found the car, talked numbers and finally came to an agreement, went to finance, check went through and arranged to finalize all papers and pick up car next day. 20 min after we left the dealership this incompetent and/or slimey salesman Blake tells us he made a mistake and that the financing option will add another $15,000 to the price.. obviously we were not happy and thats when the back and forth started. Manager Mark got involved and hes even worse. They then attempted to offer a higher % interest rate than agreed and when declined, they brought up that they Will put ceramic coating on the vehicle for us, which we replied it already had it.. they 'checked' and told us oh ya it is added but we didnt add it to the MSRP.. These guys are the worst, snakes hidden in grass. Mark and Blake are both incompetent and the definition of slimey salespeople - Not surprised. Just shocked (this all happened after Mark was saying how is appreciative and grateful of all emergency services personnel - My dad was RCMP for many years, guess this is how he treats RCMP) After lots of back and forth and us catching them in schemes and lies, they pulled the deal instead of taking any accountability and acknowledgement for their "mistake" - Also Blake was in finance office covering for a finance person, with how big of a mistake this was.. Id strongly consider going ANYWHERE else other than this place. I wish I could put 0 stars and not 1. Because you people don't deserve anything other than misery and hardship.

Moved here from Victoria. Started taking my 2004 Saturn ION (140 000km) to Brian McLean dealership…read morethree years ago. Sometime before I take it in for service I read the Chilton manual, check the Internet and or get quotes from independent mechanics. Every time the service department does work on my vehicle it always costs about the same or less than I expected. December 2017 took it in for check engine light, scraping sound in the right rear brake and bought a new battery from them. In the past I regret that I haven't taken the car there sooner when I noticed a problem. Amazed that they can keep a 13 year-old vehicle running awesome. .