It's all about the location here. You can walk to the parking lot next door for healthy food or pizza, or to do some retail shopping. It's also easy to get in and off main roads and freeways from here. The staff was friendly and the rooms were clean, and laid out well. Lots of space in the lobby if you need workspace outside of your room. read more

Courtyard by Marriott Albuquerque - Hotels Near Me - Albuquerque, New Mexico

I've been coming here for family events for a while over the years. The staff on site are so courteous. Unfortunately we had bed bugs the first and only time we've ever stayed overnight. The front desk took care of us immediately and we got a new room but my husband was bit many times on his back and kind of ruined the rest of our trip because it was so uncomfortable. We've been told for close to two weeks management would contact us with nothing so far. read more

Rooms are super clean and water pressure was perfect. The environment was very nice and calm. I loved it. You have to have the bistro breakfast sandwich it's to die for. read more

Courtyard by Marriott Albuquerque - Bistro breakfast sandwich - Hotels Near Me - Albuquerque, New Mexico

This is a great hotel to stay at while in Albuquerque. It's located near the freeway but you can't hear the freeway noise. Although I'm a light sleeper and the walls are very thin so you can hear people in the hall. Also the fan to the bathroom (which turns on automatically with the light) is crazy loud like a jet taking off. Other than that, the hotel was great - clean, comfortable beds and pillows, nice staff, great location. I'd stay here again! read more

Great place and a nice bar atmosphere. Good location plus close to Bass Pro Shop and restoration pizza.

We had a very good experience while staying in this hotel. I was expecting some things to be not so good because of a lot of the negative reviews but for the most part, we had a good stay. Which I'm thankful for because we spent more time in this hotel room than in any other before. It's nice to know you can just hang out when you don't feel like doing most of the activities you had planned. We came in around 3pm, just to check to see if we could check-in early. If not, we had plans, but luckily Jenna was able to finagle a room for us. YAY!!! We took a little siesta and then enjoyed the rest of our night out. First things first though and when you gotta go, you gotta go. Unfortunately, the toilet never stopped running after that first flush and then would not flush at all. We called the front desk and within 5 min someone was up in our room, fixing the toilet. Within 10 min, he was done. So polite and professional. We didn't have a problem with the toilet for the remainder of our stay. We also stopped at the front desk on our way back in Friday night to ask for another box of Kleenex. Two boxes were delivered to our room within 3 min! This has never happened to me, even in fancy, expensive hotels. So I was quite impressed. Our room was clean and well appointed. I loved the shower, especially the doors and the water pressure. I hated the sink handle but hey it's just not my style. The love seat in Courtyards is my fave and we spent a good time sitting on it this trip. The bed was so comfy and it even had foam bumpers in front of the wooded headboard. Lovely! The main lobby and the courtyard in the middle of the hotel are so cute. There are a lot of seating areas, including a roaring fireplace. We were quite disappointed that the fire pits outside were never turned on, even though we were told they would be, but tbh we didn't need to sit outside in the cold anyway. We didn't eat here but the eating area looks clean and fresh and we saw people enjoying themselves. The location is good. The freeways in this area do a weird no exit on or off so it was a bit confusing at first, but you get used to it. We just started avoiding the highways completely and never had to drive more than 15 min to places, including Old Town and Los Poblanos Ranch. Overall, I'd recommend this property! read more

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Safe. Clean. Car was safe and parking lot too. Stopping by for a night while traveling and loved the comfortable king size bed. Courtyard was beautiful as was the lobby. 10/10 experience thank you! read more

The lobby is nice, and it's great to have a pseudo restaurant and bar, but the rooms were pretty bad. Dust everywhere, I complained and they cleaned it the first day, but the next cleaning was so bad, more dust, forgot to leave me soap for the sink, did not refresh the glasses, and worst of all, I found a roach one night. My allergies were so bad in the room, and it's because of all the dust. The shower they gave me was a handicapped shower with a rusted drain. I usually stay at a different Marriott, but it was booked. When I saw the roach, I decided to change hotels and my usual was open. My first night at my usual . . . No sneezing. I have to say, the staff here was some of the nicest hotel staff I met. They seemed to understand and gave me 7000 points. Also, my sister and her husband had the room next to me and were unable to close the sliding bathroom door because the floor was uneven. read more

Courtyard by Marriott Albuquerque - Rusted shower drain - Hotels Near Me - Albuquerque, New Mexico

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Nicest Marriott we have stayed in in a long time. The common areas - lobby and courtyards - were lovely. The room was spacious and well appointed. We would definitely stay again. read more

Overall pulling up to the hotel, it has the classic Albuquerque exterior sort of Pueblo style that's cool compared to a standard modern build. Check in was smooth but the receptionist was very short meaning there was zero conversation. Didn't ask the standard Marriott "have you stayed with us before?" "What are you in town for?" or share the amenities or breakfast info etc. Not that I care, it was just an observation I made because I'm so used to the speech I can recite it myself. I always check for bedbugs before I even bring my suitcase in and found none- that's always good. Checking out the room you can just tell it isn't the cleanest. Random mystery stains on the couch pillows, on the cheap (and peeling) wallpaper, and every baseboard had separated from the laminate flooring creating gaps into the walls. Go to sleep and overall, bed and pillows were actually comfy. Wake up this morning and hop in the shower. Shower is already kind of tight but some guy (much smarter than I am I am sure) decided it would be great to add two built in shelves to the shower surround to make the space even tighter. As I was contortioning around the shower, I ultimately knocked off one of the shower shelves from the surround and it appears it was being held onto the surround by caulking and the good lords blessing. Get home tonight and there is a friendly roach in the room and I can't catch the damn thing to kill it. He is using the cracks in the baseboards to go into the walls so I assume there's more in there. Needless to say, it will work in a pinch but I will never book here again. Hope your stay is better than mine! One last thought. If you normally use the toilet in the dark you're going to love this place because if you turn on the bathroom light, the fart fan automatically kicks on (no separate switch) and it sounds like Elon Musk is setting off on another rocket adventure. Plus- speaking of Elon- they do have a full Tesla charging station to the rear if that's important to ya. read more

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Really enjoyed this location. The courtyard is amazingly beautiful. We went for our aniversary and stretched 3 days into 5 days. The last night we spent the evening with our son and daughter having drinks. The bartender was very personable and engaging. Rooms and showers were great. Staff super friendly. A great place to stay. read more

The place was clean and the staff were friendly. Their amenities are decent, gym and pool plus the lounge area was cool. read more

Courtyard by Marriott Albuquerque - The is the fireplace in the lobby - Hotels Near Me - Albuquerque, New Mexico

I booked this hotel for our last night of vacation. We arrived from Santa Fe and needed a place to stay our final night in order to visit friends in Albuquerque. I booked the room with the Marriott app using points on my phone and was able to secure a good points redemption rate thanks to my Marriott status and loyalty. This also gained us early check in as well as guaranteed late check out. Brianna at the front desk was super friendly and attentive. Service from staff was friendly the duration of our visit. The hotel looks like a Spanish Pueblo building and the exterior condition and grounds were tidy and pleasant. It's located in a convenient position off the access road with restaurants a short walk away. Parking is ample and well lit. The indoor pool was clean and enjoyable. The interior courtyard is beautiful with flowers, a fountain, shaded tables and sofas. Chris and I purchased lunch from the deli down the road and enjoyed our picnic in the courtyard. Our room on the second floor faced the back of the hotel. We had two queen beds and a small balcony. The room was spacious and clean. The beds were comfortable. The ceilings are low and this is by no means a luxury property but for a such a small points redemption or paying the cash rate of $159 it's a good value. The shower is a bit narrow but perfectly useable. Minor quibbles include no safe in the room. I was therefore forced to carry my work laptop everywhere since my employer requires it to be secured 24/7. The carpet in common areas is worn and needs replacing. The location is convenient for visiting the Sandia tramway and just 18 minutes in light traffic to old town. It's also convenient for booking a sunrise balloon ride. We recommend this hotel!! read more

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Three stars is a stretch, but it's a little better than two... DO NOT ACCEPT A ROOM OVERLOOKING THE FREEWAY. Walk away. Sleep in your car. I took the room, figuring I could deal with normal freeway noise, but it's much worse than that, and it's constant. We're here for six nights, and every morning the desk clerk has promised to move us "when we have space." We've seen people leave and people arrive, but we're still here. The room itself is OK, about what you expect for the price. We had to go to the desk for bath soap and coffee, which the maid didn't restock, and the toilet backed up the first time we flushed it. A maintenance guy arrived right away and cleared it. The room down the hall marked ICE & VENDING MACHINES contains neither. Skip the restaurant downstairs, Bistro Something--at least the two dishes we had there were supermarket freezer-quality food marked up 100 percent. The cafe nearby does an excellent breakfast and is within walking distance. read more

Very clean hotel! I loved the bright lightening in the hallways. The hot tub was great! Very nice outdoor pool. I swam in ( 70 degrees in March). There were plenty of pillows, and the bed was super comfortable. read more

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Our toliet over flowed onto the floor, the decor was dated, the mattress was soooo hard (I don't mind firm but this was hard) so hard that my shoulder would fall asleep anytime I laid on my side. I kept waking up shifting positions. I could not get comfortable. My kids also didn't sleep either which also drove me crazy. Then I would go to the bar at 4:30 (when they said it would open) but it did not open ... waited til 4:50 when I finally gave up and went to restoration pizza across the parking lot. Never again! I'm a huge Marriott fan but this one did not meet that standard. read more

Courtyard by Marriott Albuquerque - 2 Queen room view - Hotels Near Me - Albuquerque, New Mexico

Horrible!! They towed our vehicle even though we are staying here.. THEY TOWED IT!! "THE FLASHERS WERE ON!!" Seriously!!!!? So you TOW a whole vehicle?! Who does that? RIDICULOUS!!! We leave tomorrow & we are apparently responsible for charges until the vehicle is retrieved. NEVER AGAIN!! SERIOUSLY MARRIOTT, DO BETTER!! read more

Room was very clean. Completely remodeled. Gorgeous room with all new amenities. The restaurant and bar was great. Wife had the chicken Caesar salad and I had the Rueben sandwich both were great. The Bartender "Anita" was so sweet. She had such a personality that you felt like long time friends. The courtyard was beautifully kept. The staff were very friendly and helpful. I know I'm sounding like I'm putting too many nice things about this place, but I haven't found a negative at all. This has been a great stay followed with a great time here. Hold up on that car wash gentlemen.. housekeeping started knocking at 8:30, then again at 9:15.. then started vacuuming the hall right outside the door, with the guest across from us with a do not disturb sign on their door. We wanted to sleep in, check out was at 11. However, up at 8:30 and out the door. Poor housekeeping management. read more

Courtyard by Marriott Albuquerque - Patio terrace off of the restaurant, with the swinging doors. - Hotels Near Me - Albuquerque, New Mexico

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As faithful Marriott Bonvoy members, we chose the Courtyard for our quick getaway. From Hawaii islands to all the states we visit, we always picked the Marriott over other hotels. However this hotel stay definitely made me consider forever becoming a Hilton customer moving forward. Since we had a third party offer for the stay (even though it wasn't cheaper than regularly Bonvoying), I decided to go ahead and book it. I mean, Marriott never did me wrong before. Welps I was wrong.. We paid for Friday to Sunday even though we wouldn't be checking in until Saturday morning around 6am because we're traveling 10 hours. On Friday, I tried contacting the hotel multiple times to let them know but the phone like would just disconnect on me. Figured maybe they're busy and we were just crossing wires. Tried managing the reservation and adding a note but the website wouldn't give me an option besides call the hotel. Note: calls didn't connect all day. Arrived at approx 605am MST on Saturday, came in, and that's when things started tumbling downhill.. Tomas sat in the back room and stared at me as I stood sleep deprived and waiting for assistance for a few mins before finally approaching. Okay... then he tells me "I marked you as a no show because you didn't show up for your Friday check in." I told them how I tried calling - he continues by telling me I have to pay again and wait for the refund from the third party I booked with. Whoa. Okay. Cool. He told me the total. I'm agitated but I was tired and still had work to complete online. Paid and continued forward. Tomas couldn't give me any information on refund turnaround time. Sketch but I guess there's a first for everything, including a bad Marriott experience. Asked for the Wi-Fi password. Tomas then tells me their Wi-Fi is out. Wow. I guess hotspot from my phone ought to do. We get into our hotel. Called third party customer service and was told Tomas has to reach out. But how? No phone line. So we had to walk downstairs to get him on the line with the agent.. disaster. Finally, another wasted hour of potential sleep, we finally start settling in. As we unpack after a 10 hour drive, we smelled something rotten. We went to the sink and tub, turned on the water, and SEWAGE came out! Jesus Christ! THAT was officially when I told myself I'm using Hilton next time. Since phone lines didn't work, we had to walk downstairs to address everything. Very frustrating. Anyhow, they got us moved to another room. Yay. By now it's 8am. Finally get sleep in. Today (Sunday), we check out. Go to the front and Tomas has other employees with him. Suddenly he has empathy! Wow! Okay that's new but maybe things are better. Asked for printed receipt and he gives me a print out with a higher total than what we had told me he charged me when we check in. Whaaaat. At this point, I couldn't waste more time on this. I wanted to salvage the trip. Took the receipt and continued on my life. FINAL NOTES: Marriott, address this location's management squad. This location will destroy your customer base. Train Tomas (your "assistant manager") on that empathy and customer service again. He's condescending, apathetic, and straight up ignores his customers when they're standing there waiting to get assisted. read more

Marriott properties apparently are just not what they use to be. We learned the hard way that they don't clean your room routinely every day any more. For stays under 4 days, you can ASK for a room refresh- which means they'll change your towels out and add extra coffee, but they won't make your bed, change sheets or vacuum. For stays 4 days or longer, they will clean your room once. The ice maker on our floor didn't work, and the air conditioner in our room emitted foul smelling air. read more

The hotel itself is lovely, and the front desk staff were professional. I was not happy with my mobile check-in, as after an hour I still had not received my digital key, and I had to stop by the front desk. At the front desk I had to swipe my credit card for incidentals, despite having already given a credit card on the website. Then I finally got my physical key, and digital key. The room was nicely decorated and recently refurbished, and all items appeared clean and in good upkeep. However, I had to search 3 floors to find a working ice machine, as my floor and the one below had broken ice machines. Finally, on the day of checkout my morning was interrupted by the housekeeping staff knocking on my door at 830am. Granted, I did not have a "do not distrub" sign, but in my opinion 830am is too early and the front desk knows I have not checked out yet. read more

Update* Spoke to Professional Front Desk Clerk who checked us in originally: he apologized profusely and added 8000 points to our Bonvoy rewards account. Waiting for points to post. Marriot Corporate awarded us 8000 rewards points when I let them know what happened. The hotel doesn't seem to have a general manager. Carissa is the troglodyte that emailed me photos and fraudulently billed our card, she's not a manager. Molly Steven's Card says she is the GM, but her Marriott email is cut. Bounced back. Not only mismanaged, unmanaged. read more

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First time here. The service was wonderful. We arrived on Christmas Eve starving, and the front desk provided wonderful suggestions for food. We definitely needed suggestions cuz most things were closed for Christmas. The room was clean, and neat. I believe they had a pretty score on hotel.com (9/10) definitely will come back read more

My stay here has been pretty good. Check in went pretty smoothly and the pet fees are reasonable. For the most part the staff have been pretty good, but there has been some inconsistencies in the pool policy and what the hours you can reserve the heated pool during Covid. Twice we registered to use the pool for two hours and then the following day we're told we had only 45 minutes to actually swim. However, at least the amenities are open (unlike some other hotels around here). So I give them credit for figuring out a system. Side note: The pool is handicap accessible. The gym is pretty nice and like the pool, the guests can reserve personal time to use the gym. Reserve early on the weekends since the facilities are in more demand! The gym is equipt with about three cardio treadmills and an elliptical. They have weights and a cable machine, some medicine balls, and a television in the room. Not bad at all! The breakfast here is pretty good and the cook is accommodating to diet preferences. The restaurant staff all seem pretty friendly. Unfortunately the rest of dining is closed right now due to Covid. There is a pizza place nearby that also has beer, but it's pretty basic. The cafe nearby I didn't try out because they recently stop selling fish and I'm a pescatarian. The rooms are spacious, televisions are nice, and I love the balconies or mini deck areas on the first floor. I also love that you can open the door in your room and get fresh air! The bathroom shower is very small so be aware if you are heavier than average weight. Parking is ample as well. No issues with that and I haven't seen any issues with security around the premises. I would definitely stay here again, but wish they would be more accommodating with later check outs. That would make this place even better! read more

Had a great experience at this place! Updated lobby which felt clean and modern. The newly renovated restaurant area felt the same. The food was delicious and the staff was friendly. Late night bar staff was great, too. The courtyard was great to access after work. The gym is a bit bare bones, but has what you need for a good workout. The room was clean, the bathroom was upgraded, the air kept it nice and cool. Seems the norm post-Covid, but the cleaning staff do not attend to the room daily. Available upon request. Honestly, no complaints! read more

I absolutely loved my stay here! This was my 3rd night on the road driving from Ohio to California and my 3rd night in a Courtyard by Marriott hotel. The courtyard has a beautiful view and is a relaxing place to sit and enjoy something to drink and soak in the view! I appreciated the hardwood floors (especially traveling during a pandemic) and the staff was pleasant and courteous. The next morning I had breakfast in the hotel restaurant, the menu was limited due to the pandemic and even though the staff is limited, everyone worked together to make sure the customers had what they needed and made the best of these challenging times! read more

Be careful of all Marriotts! They are owned by different people and as a result customer service has gone horribly wrong! Their people don't know how to speak with guests in a respectful professional manner, also I had my laptop stolen in an airloft Marriott and despite months of going back and forth with this Marriott, corporate resolution team and a police report all they did was give me "points" for my trouble. That's how they handle "us" by giving us points. I'd appreciate anyone who reads this to share their Marriott experience. Marriott needs a refresher course on customer service! read more

Though the facility is nice the front desk staff has zero customer service skills. We booked in April for a June stay. They had a wedding the same weekend. You would think they would have blocked the rooms around the wedding for guests and members of the bridal party and not subject other guests to the noise. They placed us across from a room being used as a dressing room with lots of noise and a barking dog, we faced the patio along side the wedding ceremony. When we asked to be moved we were denied that option, not allowed to speak to the manager and had the staff member eating his lunch while he spoke to us. We were assured that our rest and enjoyment would not be affected that night since 10:00 was quiet time and they would be in the ballroom. Well... they did not stay in the ballroom they were on the patio outside our room until after 11:30pm. The ballroom doors were wide open. It took 4 calls to the front desk before we got an answer and it didn't matter to them that we were unable to sleep. One guest was drunk before the ceremony started, was loud and continued to be served by the bar tender. We had two family events of our own on Sat and were unable to rest between them and another on Sunday morning at 8:00. We were unable to sleep on Sat. until 12:00am. We do feel our ethnicity was a factor in how we were treated. So, if you book here check to see if there are any events and ask to be given a room away from them. UPDATE: Within 4 hours of notifying management we received an apology, were refunded for Sat. and given points, also assured that dept. managers would be notified and staff educated. We will give them another chance since stays two years ago were better. read more

Rooms are very nice and the beds were comfortably soft!! Hard wood floor type of room with a mini fridge. The only down fall to this place is there is NO hot tub. I was hoping to sit in the hot tub and relax but there's none. Also the pool floor hurts and it's kind of small!! Depth of the pool is 3-4ft. The pool closes at 11pm. I highly suggest you wear some water shoes or pool shoes. The hotel has a bar but last call is at 10:45pm because it closes at 11pm. I was lucky enough to get to the bar before it closed and I was able to get two drinks for myself and then I was good for the night. Pillows are feathered fluffy but sink in thru the night, maybe it's just me or because my head is heavy like a bowling ball LOL This place is worth the price!! I will be staying again when I come back into town. read more

Mediocre hotel. Room was basic with a tv and bed with couch and desk. Free breakfast is not included with stay. You must pay extra. Front desk reception was very friendly. Not five star quality but it was a decent stay. If you need to crash for a night I would recommend this place. read more

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Missed my flight so I stayed here, was cheapest in the area. Got in later and left around 4:30 am to return rental car. I noticed a couple 'scratches' on my leg. By the time I got home that afternoon I knew I'd been bitten by bedbugs- really! So glad I left early, otherwise they would have eaten more! Do not stay here, there is a bug problem! read more

I'll have to admit it: This is one of the nicer Marriott Courtyards I've ever been to. I had sort of given up on this chain years ago after several below-average experiences in various cities. But my Dad recommended it, and so I brought my family here on our recent trip to Albuquerque. First of all, it has tremendous local character for a Courtyard: adobe styling, with dried chile peppers hanging on the walls and pine ceiling beams which appear to be hand-crafted; It's also adorned with kachinas, Indian art and pueblo basketry. The overall effect is a bit touristy, but tasteful. I was impressed. Other positives: - Free wi-fi is strong - The hotel features a pleasant inner courtyard with burbling fountain and mature shade trees - Nice interior pool (for a Courtyard) It wasn't all perfect. The bathroom area in the rooms felt cramped. The coffee machine was shoe-horned in with the soap and toiletries (I never had to worry about wet soap contaminating the sugar packets before); Also, some of the hallways were beginning to look a little worn. And the restaurant; well the restaurant needed some work, but that's a different story... But I would definitely stay here again. read more

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I know this is a little Bit off for me... To give a second five star review for hotel chain Within a few days span... But I thought it was worth it... On my way from Salina Kansas, I booked a room here at this particular courtyard in Albuquerque... Explained to them that I was going slow with the moving truck... that I will be arriving Around 9:30 PM... And please keep the kitchen open... Because I was starving.. Ended up Driving into the parking lot at 10:02... And rushed in about six minutes after the kitchen Closing time... What is amazing is that Daniel who was working the front bar and the cook kept the kitchen open specifically for me and made sure I got fed... And then to top it off, Jose the security guard heard me ask about security in the parking lot... And he came over and introduce him self and told me that he would make sure that everything is A-OK with my truck... Bottom line, who does that anymore... ??? Actually think about and care about other people not just customers.. But as other humans... Their Caring attitude in-service for me was absolutely spectacular. While I've never stayed at This particular courtyard before in the Albuquerque area... but tell you the truth and based on their unbelievable service, I will stay here every timeAre you close to this area and I recommend everyone else does as well. Also as an added benefit, this is extremely clear hotel... In a really cool mix of Pueblo beams and modern architecture.. I Love it here... read more

We arrived very late for check in with friends. We received unbelievable, friendly, courteous, informative, helpful and proficient service from Patrick Ray. Thanks Mr. Ray! He got us on same floor with friends with no previous request. He got us checked in in record time to give us enough time to get at least one drink from bar before close. We were in the first leg of a 3K mile Midwest tour and had driven over 800 miles, so we were exhausted. It was such a pleasant experience with Mr. Ray! read more

Jenna at the front desk was fantastic! She greets her guests with a giant smile makes you feel like you're at home. The rooms are clean and modern and the location of the hotel is super convenient. A great place to stay for both business and pleasure when in Albuquerque.! read more

When we arrived I noticed we had a highway facing room and hoped for the best, but it was NOISY. The ac/ heat unit is also very noisy and between the two did not make sleeping pleasant. To top it off, I always check the mattress and bedding upon arrival checking into any hotel, as I'm a major bug freak. We found a bug shell along the seam of the mattress in one room and another bug in the dresser. Blech. I'm still itchy and have our bags outside the house just in case we took home any visitors. read more

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The staff is friendly, they put me in a newly renovated room on the 4th floor, however my shower got plugged up on the first morning I was here. I called the front desk, they sent maintenance up and I then I left for work. When I returned, I found some dried up splashes of something all over the bathroom. I'm grossed out. They have laminate flooring in the rooms and it just looks dirty. The property is nice and the view is pretty but I think I might stay somewhere else when I'm in ABQ. read more

Courtyard by Marriott Albuquerque - Gross! - Hotels Near Me - Albuquerque, New Mexico

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We exclusively stay at Marriott's and this is one I would not choose again. Rooms were small and bathrooms were very dated. But the highway noise is why I'd never stay here again. It was very loud and even with earplugs I could hear the traffic all hours of the night. The lobby and staff were super nice, but that is not why I book a stay. Hotel needs to be updated and rooms need better sound proofing for a Marriott. And breakfast is not served at this property. read more

I will never go or recommend this to anyone. It should say dog hotel people welcome. My room was dirty, (black widow) right by my door. I requested a handicapped room with shower chair. It was not handicapped and the shower chair would not fit inside the shower. Dogs barking woke me and my family up at 4:00 am. Reported it to desk. 30 mins later woke us up again. And continued to bark for hours. I was so tired when I left there. And the shower chair they provided had only one foot on it and couldn't be used anyway. There is only one person working in the afternoon so if you have a problem no one is there to help the person at the desk. They did move us to a handicapped room and the front desk person found the end to the shower chair. But having very little sleep was horrible. read more

I give this Marriott three stars. They deserve a five for cleanliness, as their downstairs washrooms were super clean and sanitary. The lounge and bar areas were also well maintained, tidy, and so was our room, their courtyard, and the pool house. Their décor was great, very southwestern and Native American themed. I was really pleased with this! The overall price was good too. They offer affordable rates, and it's a decent place for a quick stay.. The biggest negatives were with their incredibly slow and chaotic service team. Our first impression, for example, was that no one was there when we arrived for check-in. We had to wait and wait for anyone to show up at the front desk. When she finally did arrive, there was no apology for our wait, and she was unfriendly. I wouldn't say rude, but she definitely offered zero frills with her hospitality in welcoming us for our stay. Overall, their rooms need upgrading. The TV's picture quality was fuzzy and it was in a weird location, sitting.perpendicular to the bed...? Who watches TV sideways? LOL The sink also leaked; we had to jiggle and position the faucet to get it to stop dribbling. At the bar in the lounge area, half of the taps were dead, limiting our beer options. The lady was nice, but she was also incredibly slow. We had a meeting to attend, and it took an eternity for our humus plate to arrive. Then she told us their credit card system was broken, so we had to either pay with cash or room charge. This wasn't a big deal, but just one more thing. When we came back to the room, our key card suddenly failed. We couldn't get back into our room, and I had to get it replaced. So, in sum, although the hotel was alright, we slept well, it was nicely decorated and clean, there were a lot of these little hassles that muted our overall experience, making this a comfortable, but just okay stay. read more