Hotel itself is a beautiful older building with a lot of character, but unfortunately the stay didn't match the price we paid. Rates were clearly inflated because of events happening that weekend, and for what we received, it just wasn't worth the cost. The renovations felt poorly done. The rooms are extremely small and difficult to move around in comfortably. The popcorn ceilings made the rooms feel dated, and the shower setup was frustrating -- the shower heads are mounted very high while the water pressure was very low. That said, there were some positives. The beds and pillows were very comfortable, and we slept well. The restaurant food was genuinely excellent, and the customer service from the staff was friendly and welcoming throughout our stay. Valet service was also inconvenient. You have to specifically request assistance, and luggage carts were not brought to the rooms, which was surprising considering the price point of the hotel. Overall, while the building itself has charm and the staff was kind, the experience simply did not justify the premium pricing. read more

Hotel Albuquerque at Old Town - Entrance - Hotels Near Me - Albuquerque, New Mexico

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I took off a star because this is NOT a luxury hotel. It's a nice hotel but luxurious it ain't. The room was nice and clean. The bed was really comfortable. I got some good sleep. The down side is the walls are paper thin. You can hear people walking and talking in the hall and the people next door. The lobby is pretty and there's a restaurant and gift shop for convenience. The room fridge is NOT actually a fridge! It's a cooler. They need to come clean about that. It's deceiving! 5 STARS for DENISE!!!!! Overall the customer service is fantastic!!! Everyone I ran into was polite and helpful. Denise took it to a new level of customer service. She was professional, friendly and went Above and Beyond to help me with an issue. Y'all should give her a raise! I would recommend this hotel. I'll probably be back in the near future. read more

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My hotel experience here was amazing. Staff was very friendly and helpful. Took care of everything building was clean. It really gives the ambience of old southwestern style. They were beautiful plants and artwork everywhere. Each room had a view of both the desert and the mountains. You could watch the hot air balloons from your room in the morning. They offer free coffee that is really excellent. If I go back to Albuquerque, I will definitely stay here again. read more

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I must agree with my fellow Yelpers--this is a decent hotel, but it definitely lacks the luxury you'd expect given its location in Old Town. The food is average in quality and not particularly memorable. The place itself was clean, though the restrooms were much smaller compared to other hotels in the area. Drinks were decent as well, though slightly on the pricey side. read more

Hotel Albuquerque at Old Town - Hotels Near Me - Albuquerque, New Mexico

Everything! Food was excellent and our server Joe was outstanding. Answered all of our questions and made great suggestions off the menu.

The hotel Albuquerque was generally a nice place to stay. The location is fantastic for walking around old town and the south facing rooms all have balconies. I enjoyed the lobby and had some posole in the restaurant and it was quite good. The rooms are pretty comfortable but seemed stamped from a holiday inn mold - which isn't bad but it's rather generic for the premises. The bathrooms were nicely remodeled but my sink didn't drain which probably speaks to larger maintenance neglect. All in all, I had a pleasant stay but there is so much opportunity to bring this place up a few notches by elevating the southwest charm in the rooms. read more

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I have lived in New Mexico my entire life and I have never had the privilege to tour this hotel. I believe his name was Shane, he gave me a personal tour of the hotel after I'd gone outside to visit the beautiful grounds. Summer must be spectacular and I can see how weddings are held here. There's even a chapel on the property I was there to visit the Qbar but they were closed but apparently they have a great salsa night. The banquet rooms were beautiful, the lighting and decor were unique and beautiful. He explained the types of events that are held there, food options, event information and took me to see the chapel and the beautiful rooms for a bride and groom to get ready in. You supply who you want to marry you. The grounds were gorgeous and they share the huge pool with their sister hotel...Hotel Chaco. read more

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I was here for a conference and so both stayed in a room for 3 nights and had meetings and meals in the conference center. Everything was great! The pre-arrival text was nice to get an ETA; I know it's a bot, but still nice to know they were expecting me. My room was ready early which was a bonus. I had time to settle in and clean up some emails before heading out to walk around a bit. The wifi is included in the amenities fee as is parking if you have a car, pool access and things like bottled water. The room was comfortable and clean and the little balcony was nice. I liked the separate dressing area outside the bathroom too. The only thing missing was somewhere comfortable to sit other than the bed...just one straight backed arm chair and the desk chair. The A/C worked well! It was pretty quiet but seems like they have some street racing/burnouts/spinning in the area some nights so if squealing tires will wake you up, bring earplugs. The conference center was the usual with standard tables and banquet style straight backed chairs. The big plusses were that they actually have sufficient bathrooms for big crowds! Yay! No long lines at breaks. Tech seemed to work well, and the food at breakfast, lunch and our receptions was good. They did add a southwest flair with some red and green chili at breakfast which was nice. The wifi was strong enough to handle our whole group! Location is convenient to Old Town and the Albuquerque Museum is literally just the other side of the parking lot. The Sawmill food hall is very close as well along with some other dining options. read more

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Clean and beautiful hotel. I loved the city view we had and the live music at gardunos. read more

Hotel Albuquerque at Old Town - Hotels Near Me - Albuquerque, New Mexico

Great location in Old Town Albuquerque - walkable to a lot of different restaurants, the Breaking Bad store, and more. The place feels like a great little villa when you're walking in. I think Helene nailed it when she said "Five star location in a 3.5 star hotel," in a previous review - this place feels impressive and elegant, but the rooms themselves are simple, clean, and basic. Nothing extravagant, but sufficient for a comfortable night sleep. Nice touches with complimentary bottles of water they put in the fridge and coffee in the room. I would definitely stay here again if I needed to be in Old Town! read more

Staff was really friendly and so courteous. We had so much trouble watching a movie. When I phoned to complain the hotel phone didn't work and nobody pickup up my cell phone call. Nice hotel but not up to the standard. read more

Fantastic staff. Friendly and accommodating. Very satisfied with the restaurant, too. Only complaint is the OUTLANDISH $75 pet fee. With 2 (well-trained) dogs, it would nearly double the cost of the room. read more

Beautiful hotel .. we were just here for a night but the staff was amazing , the surrounds are mix and beautiful snd the restaurant service and food was fantastic . read more

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Hotel was ok but expensive for the value. Only selling point is its location. Room was well maintained and clean. The $25 hotel amenity fee is a scam. Also hotel hosts weddings so make sure you don't reserve a balcony room unless you want to hear blaring music all night on the weekends. read more

The walls between the rims are very thin. You can hear people talking in the rooms next-door and their televisions. If you stay there, you need to enjoy marijuana because the smell is all over the floor that I were staying on which was the seventh floor the food in the restaurant breakfast and lunch was horrible. Extremely overrated. It's like staying at a motel six and paying the price for a JW Marriott. read more

I stayed at the establishment for two nights while in New Mexico. The room I rented had two queen sized beds in it. While I agree with most Yelpers that the downstairs lobby was lovely looking, the rooms could use updates. My room in particular had hairs all over the bathroom (yuck) and it was supposed to have just been cleaned. In addition, there was no ventilation in the bathroom at all. During my stay, I only asked for towel service and not a room cleaning. Therefore, I can't comment on the expeditiousness or quality of room service or cleaning requests. My thought was why ask for the room to be cleaned when it was already supposed to be done when I arrived? If at check-in, the definition of clean was up to their quality standards, well.... Upon my next trip to New Mexico, I would most likely stay elsewhere. read more

Hotel Albuquerque at Old Town - The outside - Hotels Near Me - Albuquerque, New Mexico

A large complex situated just an easy stroll away from Old Town Albuquerque. It's more on the upscale side, with large rooms done up in a modern -meets -southwestern style. It's easy to get lost here, between the three restaurants, meeting rooms and pool, but as a place to lay your head it's pretty nice; the front desk staff is super friendly and efficient and my room was clean, spacious, with a comfortable king-size bed, a great balcony overlooking the city and a nice updated shower. There was plenty of hot water with good pressure, lots of towels, a nice sink to wash up in, and even a separate changing area. Flat screen TV was nicely situated and the desk/workstation came in handy, as did the included fridge. The outdoor heated pool is modern and inviting, and the lush grounds are well maintained and lovely to walk around in as well. As for the minuses, I'll say the in-room A/C is annoyingly loud, the hallway decor and rug is looking pretty dated and the smallish gym/fitness room right off the elevators is a joke for a hotel of this size (and the price of the room). Especially when they charge you an extra "resort fee" with no included breakfast. It's a nice property in a sweet location, but I have to deduct a star just for price alone. read more

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Unfortunately the events at the hotel are not something independently reviewed. For those who may be interested this review pertains to the Artisan Craft show. For a entry fee you could peruse a large number of vendors selling their handmade wares. Compared to the last similar show pre-COVID this one is huge. Silver Jewelry, jewelry made with stones, candles, paintings and photos. A little something for everyone. We enjoyed the number of vendors and managed to get some Christmas presents. Although today was the last day you might want to watch for next years show. read more

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Five star location in a 3.5 star hotel. Great location on the edge of Old Town. Easy to walk to the Albuquerque Museum to visit their beautiful outdoor sculpture garden, Tiguex Park and the church and shops at Old Town. Check in was easy. Parking lot was empty. Social distancing, masks and limited occupancy are being enforced. Hand sanitizers are everywhere throughout the property. Rooms are comfy but basic. Think an older Doubletree or an updated Hampton. Nice to have a corner peekaboo view of the sunrise. Although all services except the front desk were closed, the property looked charming. Would be a nice place for a wedding or a meeting. A daily resort fee of $20 typically covers the pool, spa, exercise rooms, newspaper, water, snacks, daily housekeeping and coffee. Since none of these are offered due to COVID, they graciously waived this fee. The front desk does have coffee pods for the in room Keurig and water bottles if you ask. read more

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POSITIVES:Good, safe area. Very comfortable beds. Beautiful hotel with a great restaurant with a live guitar player for fireplace. Nice gift shop . NEGATIVES: Hair that was not ours in the shower and bathroom sink. Also the bathroom floor was dirty, and the vanity table had what I think was smeared mascara. Maybe the hair belonged to the same person who was messy with her makeup. All I know is they clearly didn't clean the bathroom. I mentioned it to the front desk when checking out and he didn't act like he really cared, and just said while looking down... " Ok - well I'll mention it to housekeeping". Problem is, it's a little too late for us. We had to take a shower and use a sink that we knew wasn't clean prior to us coming in. The fan unit sounded like an airplane flying thru our room. They had robes to use, clearly didn't clean those either because someone's Kleenex and hair tie was in my pocket. That's pretty messed up not to was the robes. Not ok. It was 38 degrees last night and we really wanted the jacuzzi, but we had to walk outdoors to get there. It was dark in some parts, and confusing on where to go. Once we found it - it was nice. No free breakfast No vending machines the only place to buy drinks or snacks is across the street at the Sawmill market, where you will pay $3.85 for a regular can of soda and they close at 9:00pm. Everything is pricey there. So make sure to bring your own hotel room snacks or you are out of luck. They do give you two small bottles of water. Probably to make up with not having a vending machine. We paid $163 and that's with military discount. I feel the price was too high. I also feel that I should of gotten a discount. read more

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Both of the elevators kept breaking throughout our three night stay. The hotel bartender for our friend's wedding was untrained. He dropped his tools and did not clean them. I caught him adding water to drinks to top them up. The price is not worth the amenities as the room key access cards kept turning off and had to be replaced every day. The pool and gym area access is convoluted and guests have to get a brand new card from the Chaco which also has to be replaced every day. This turned me off from staying at a luxury hotel. The la Quinta would give the same service for half the price. read more

Honestly, the place was so lack luster. No hot water, "smart" TV didn't have internet access, floors were dusty. It's 2024 y'all. Crazy. Advertising yourself as they do and charging prices that they do, it's incongruent with the experience provided. read more

Can I just say we had an amazing time while staying at the Hotel Albuquerque! We got there as part of a tour group Ohio State University. We found out at dinner that our room had been given to someone else but they were very eager to fix the problem and even offered us a bottle of wine or champagne for our troubles. All of the receptionist at the front desk were friendly, and helpful. The day manager that we met was super friendly and helpful. Checking on us and thanking us for staying every time we saw him. I really enjoyed the scavenger hunt and wish more hotels would have something fun like that related to the area they are in. I especially loved the handmade balloon I won for completing the challenge. Please continue it. If it's not balloon season you could have it related to Old Town, or Petroglyphs, or other area sites. You could even have a kids and adult version. Thanks again for a great vacation. It was well worth the flight from West Virginia. read more

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One of the best Mexican dinners I've ever had! The staff was very kind. We got tortilla chips and salsa as entree for free. I ordered a shredded beef tortilla with rice and beans. Delicious! Also the sopapillas straws were tasty!!! Sadly, we couldn't finish them after the gracious dinner. We just ate too much because it was so good. If you are in Albuquerque and you like to spend a little bit more money for dinner you have to come here. The restrooms are okey. Not wow but clean. read more

Hotel Albuquerque at Old Town - Burrito with shredded beef - Hotels Near Me - Albuquerque, New Mexico

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What a courteous staff! At no time did we feel like we were just annoying tourists passing through. I highly recommend this hotel and we will definitely be back! read more

What a beautiful hotel. The grounds are amazing and perfect for events. Great gift shop, pool and across from Sawmill Market make it a gem! Comfy beds with freezing AC and blackout curtains , cute bathrooms make the rooms ideal for weary travelers in desperate need of washing the plane ride off and catching up on sleep. read more

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This was a very nice hotel, nice people, good atmosphere! Didn't know this place was pet friendly though, someone in the room next to us had a pet who barked a little around 8pm. Me and my daughter are used to dogs so nothing was phased for us, just something to think about. We stayed on floor 11, and the water pressure in our room was not the greatest, of course in hotels it never is! There was this weird door in our room that was locked, and you could hear what was going on in the room the door was connected to. Again nothing was phased by this, just another thing to think about! Loved the location and people around this area though! I would recommend! read more

I had booked this hotel a long time ago and was so excited about coming here. It was my vacation splurge.. A 4* historic hotel oozing with Native American and New Mexico charm. It is beautiful, but needs some major customer service training. The staff, it appears are apathetic and overwhelmed, not enough people in the bar restaurant. The hostess immediate response when we asked to sit at the bar was, "It's a 15 minute wait" even though the large bar had about 6 people in it. She then informed us that food would be at least a 45 minute wait. We were okay with that, we told her we were in no rush. She then informed us that the bar tender had been working since 0700. It was currently 7pm!!! Her attitude was one of distain and indifference. It definitely set us up in a negative vibe. When we got to the bar we didn't bother the bar man at all for about 20 minutes. He was curt, irritated and indifferent. We eventually ordered steak Fajita's. It came out, minus a plate, minus avocado, minus pico, all were listed on the menu. The food was tough and bland. We left... I went to the front desk to discuss the situation, the lady barely responded with "I'm sorry".. I'm so irritated, considering the advertising this hotel does and the cost of the stay. Our room was large but could do with a good scrub. I sent an email. I doubt I'll ever get a response. I feel bad for the service industry.. My children work for the service industry and obviously management are not helping the staff and I'm assuming underpaying and not training them in customer relations. I don't think I am a picky guest. I feel bad for leaving a negative review but unfortunately I had no option here. PASS!! read more

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I took the dog out in the courtyard and got locked out; when I tried to pull the door back open the security guard yelled at me. "Gonna break it!" Well then don't lock out a guest, imbecile! Shameful behavior from an employee of an otherwise decent facility. I'd like to give it 4 stars but if staff can't respect guests, I cannot. read more

Disappointed. They act like a 5 star hotel but are far from it. A ton of hidden fees, like an extra $20 a day for the pool access and complimentary waters? They include 2, 8 oz waters in your room. Over priced bar, at $9 for a Modelo can. Foods avg at best, very bland and not creative. No drink menu, the bar manager was very irratible, making it clear that someone called in and definitely did not want to be there. Room service doesn't serve during the day but they promote that they do. They offer free valet but nobody was around, finally an employee said just park your car and give the keys to the front desk. Towels were old, hard and rough. The gym is insulting, the front desk recommends you to go to the hotel next door. I will say the staff for the most part was great, but everything else was a joke. I came for a weddib, but was told that everyone apart of the wedding is cut off due to a few individuals that ruined it. A server for the wedding was on her phone on speaker during the speeches. The wedding had over a hundred people but they cut off everyone because of a couple kids? Never considered to base it off the individual, or the fact we paid 20k. Amateur hour, not worth it, hotel isn't high class but they act like it. UNLESS YOU'RE A SENIOR CITIZEN, GO SOMEWHERE ELSE. BORING, JUDMENTAL, OVER PRICED, OUTDATED JUST SADD AND LAME read more

For a relaxing stay in a timeless, classy hotel, Hotel Albuquerque is the place to be. The facilities - indoor and outdoors, are clean and well maintained. So much more comfortable and relaxing than a chain hotel, HA serves up hospitality. The food in the Cantina is (of course) New Mexican and fresh. Enjoy! read more

Hotel Albuquerque at Old Town - Courtyard - Hotels Near Me - Albuquerque, New Mexico

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We stayed here for 3 nights and it was pretty good. They have FREE locally made biscochitos made by Rude Boy Cookies, locally made. They are like sugar cookies with anise in them. They are pretty good, liked them. Room was nice and clean. Good toiletries. They have Keurig machine for making individual coffee or tea. They have a Garduno's restaurant inside the hotel, they give you 15% off with hotel stay. We had breakfast there 2 times. They are close to Old Town so it's an easy walk over there too. read more

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After staying at a Heritage owned hotel in Santa Fe, we expected higher quality accommodations than what we got. Our $400/night room was barren and austere with a motel-style air conditioner that couldn't be adjusted. The tile floor in the bathroom was filthy and worn and the door wouldn't close tight. Very Motel-like. For the same money, you can find better. read more

This serves to inform the manager, Mr David Culp, who was not present, of the following situation, that the staff at the desk were incompetent in handling. On March 8 my wife and I had reserved a room with a King size bed, a week earlier. When we checked in, the person at the front desk, did not inform us that there were no more rooms with King size beds and went on to provide us our keys to our room which was located on the third floor and I believe it was room 316 The room had two Queen size beds, and that was not what we had reserved. This was totally unacceptable and we left the premises. read more

Really awful breakfast. Coffee was lukewarm. They even stole my wife's foaming cleanser from the shower and never returned it. Not worth the money, it's old and dilapidated. read more

We stayed here for a night before a wedding and everything that could have gone wrong basically did. We requested a special room for our anniversary but we got a standard room despite them saying it was their best. Then we couldn't checkin for two hours after the time we were told because nothing was cleaned. Then our special Champaign and chocolate didn't serve until 10pm and the strawberries were rotten. We were missing coffee cups and water glasses and the room hadn't really been swept. The restaurants on site were not helpful and pretty bland. When we checked out no one really cared that nothing went well. BUT if you are here for an event I have to say the courtyard is beautiful. But the only reason I was out there was because the restaurant service was so slow that I had to take my daughter for a walk. read more

Hotel Albuquerque at Old Town - Beautiful courtyard chapel! - Hotels Near Me - Albuquerque, New Mexico

Stayed 4 nights. One night was sleepless due to a dog barking in the room nearby. Informed the front desk but didn't even receive an apology. Overall the hotel was fine but expected better service. read more

Rooms were fine. 2 queen room is actually 2 full beds, so be aware of that. No clue why, but the floor of our 6th floor room was wet throughout. We didn't complain bc we were only staying for one night awaiting the arrival of our last traveler. Check-in was easy and the desk attendant was friendly. Beautiful grounds - we were able to see a wedding from our balcony. Conveniently located across from the Sawmill Food Hall. read more

Hotel Albuquerque at Old Town is right off the main freeway. It's in a great location and easy to find. When I called to inquire about availability, I was told there were only two rooms available - the ADA room and the presidential suite. I thought it was the usual response of hotel reservationists to say there's only one room remaining. But when we arrived at the hotel we found out there were two conventions happening at the hotel. The lobby of the hotel is spacious. There's a very large fireplace that they keep a fire going in and couches around the fireplace. There's a gift shop, restaurant and bar off the lobby. We didn't eat at the restaurant but we did sit in the bar. Nate the bar manager was welcoming and friendly. There is also a man (Luis ?) singing and playing the guitar in the restaurant/bar area. We enjoyed listening to him. I could see why conventions, special events and weddings are held here. The grounds are beautiful and very spacious. There are lots of indoor and outdoor areas for people to gather. There's also a separate wing with convention rooms and a bar. There's also a large pool and hot tub with plenty of seating. Because there were conventions going on while we were there the hot tub was too crowded for us to use the first night. The second night we were able to use the hot tub. Pool towels are kept by the hot tub in the large flower/plant pot. We didn't know they were in the pot until we saw a worker putting the towels in there. The ADA design of the shower stall made it so that when we took a shower, water ran over drain holes and accumulated under the sink area. I had to use all our towels to sop up the water. That was poorly designed. We weren't too far from the elevator so we could hear people walking and talking as they passed by our room. A shoutout to Jonas at the reception desk. read more

Booked a balcony suite during balloon fiesta to celebrate our anniversary, at a higher cost, and they checked us into a suite with no balcony. The balcony is all we wanted and it's what we paid for. When we called down to correct the mistake we were told that they had no balcony rooms, even though that's what we had reserved and paid for, and that we were lucky we hadn't been bumped from the hotel as they were overbooked. They acknowledged that we should have received a call in the morning to inform us of the room change, but they were unwilling to reimburse us the difference, offer us a voucher for the restaurant, or even discount on a future stay. What they did offer was a bottle of wine, and after we said we don't drink, chips and salsa. Geez thanks. This was our anniversary splurge, and it sure doesn't feel like we got what we paid for, because we DID NOT. In the morning we called the front desk to order room service because the button didn't work, and their attempts to patch us through failed several times, once ending at a vm recording with a full mailbox, and then back to the front desk...at which point they admitted to not being sure if room service was open or not, and that we should probably come downstairs to order it. Um, that's not room service. Bottom line this place is a 4 star hotel (according to google), that charges a premium for a less than premium experience. We live here in ABQ and are just really disappointed at how this reflects on our city. Its abundantly clear that all businesses, across all industries are dealing with staffing shortages. But at a bare minimum, the least this flagship hotel could do is train the front desk to keep clients happy and correct their mistakes. That said the housekeeping and restaurant staff were all very friendly. read more