My expectations weren't high, but there's not much to say except that the location was convenient for what we needed. Front desk agent was pretty clueless on how to handle back to back reservations, and although I did an online check-in, I had to complete the entire check-in process upon arrival. While the room looked ok, the bathroom was very dirty. Additionally, we had a balcony, and the screen had fallen door and was completely broken. The elevator also smelled musty and old. Decided not to move rooms as it was a short stay, but manager of hotel only said "sorry, hope you'll give us another try." read more

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During the last night of my stay, a light fell off the wall and broke the mirror underneath it. There was broken glass all over the bed. Luckily, I was sleeping on the other side. read more

Courtyard by Marriott Cleveland Willoughby - Broken mirror that would have injured anyone sleeping on that side of the bed. - Hotels Near Me - Willoughby, Ohio

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This hotel is Not up to Courtyard standards. Room is not clean, hair on bathroom floor and shower. Towels are cheap and awful. Bath products are disgusting, had to go buy my own soap and shampoo. Bistro is a joke. Morning options are limited and coffee is the worst I've ever paid for. People outside smoking at all doors, and cigarette butts litter the property. Marriott really needs to assess this property. Next time staying at the Hilton Garden in Mayfield. read more

The Courtyard Cleveland Willoughby location is a nice and comfortable Courtyard location. It feels like they've done a bit of work to update it to the more modern Courtyard offerings. Pros: - Room was clean and comfortable - Free Wi-Fi - Flat panel HD TV with a lot of HD channels! - AC worked well in the room - kept it nice and cool - Bed was comfortable - Staff was friendly and helpful - Mini fridge in the room Cons: - Not enough electrical outlets at the desk in the room (one) - Not enough electrical outlets in the lobby lounge area - AC in the lounge area when we checked in Tuesday evening did not appear to be working well. It was way to warm in the lobby. We wanted to work out there for an hour or so. We checked with the front desk - they turned the AC on but it took a long time to cool down. - The pillows on the bed flattened down to nothing - The free Wi-Fi was way to slow - The breakfast service was terrible. You get in line to order from their menu, pay, and then they make your food and bring it out to you. This setup was terribly under-staffed and slow. Worst breakfast service I've ever seen in a Courtyard. I prefer their Buffet style offerings. I'd stay here again, but find somewhere outside the hotel to eat breakfast. read more

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Great hotel just off the freeway with a friendly front desk staff and exceptionally clean rooms. Solid exercise room, pool, and a hot tub. My shower had FANTASTIC! water pressure , which can be a rare find. read more

The entire staff was incredibly friendly and accommodating! Aston made our experience a memorable one and a reason to keep choosing Marriott. Highly recommend this location. read more

Really frustrating. On Feb 17 I showed up at 5:00 to check in but was told they were out of power so they couldn't check me in so I couldn't have a room. Had to scramble and pay more for a room about 10 miles away. They still charged me for the room. Today is 4-13 and I have left 4 messages for the manager to call back so they can refund the charge. She hasn't called. This should be a simple resolution. Today I was on hold for about 10 minutes while they keep taking my info. The girl finally said the manager is a little busy right now and will call me back. Right. This is crazy read more

Clean and efficient business traveler hotel in a convenient location close to highway. Small workout area, also pool and patio available. Nice little lounge with finger foods to order and decent premium liquor selection. Friendly staff but minimal, which was fine to me. Plenty of snacks, cold drinks and some frozen dinners avail for purchase at front desk. read more

Well kept property. Accommodating front desk staff. Room clean and comfortable bed. But when it comes to morning coffee.....Like the rest of this chain it is burdened with the Starbucks contract which is simply the worst from a business traveler perspective. Wait for them to open, wait for the 3 people in front of you to be served by the single employee, and then pay for what is typically a free product at other chains. Hopefully sr. Mgt. will rethink this strategy in the near future. read more

After booking on accident the crack hotel down the street, I was lucky enough last minute to find a room to stay for 3 nights.. The front desk staff is awesome.. I loved the rooms, and mostly the lobby, IMO it's pretty badass with swivel chairs, tons of charging space , Starbucks, mini snacks even ice cream which I think we raided 2 nights in a row.. When I do visit again I more than likely will be staying here again, they give discounts to AAA customers My only open suggestion would be... to have a vent system in bathroom.. Happy stay! read more

Customers beware if you pay with points: this hotel will still charge you $30 per night somehow! Marriott corporate is also confused and opened a case against them. Make sure you check your credit card statement since this hotel seems to be doing some shady business with your credit card, although your reservation showed $0 as the balance including taxes. My room had water damage and smelled like mold. Not even worth the $30 per night they are trying to steal from me. Let alone...you need to pay for breakfast here! read more

I stayed here for a few days on business. I booked it because it was the closest hotel to the office I was visiting. It's pretty much a basic Marriott Courtyard, which is to say clean, reasonably new and fairly efficient. So from that perspective it's a standard Courtyard and I don't think you'll be disappointed. My issues were more with price. Upon check-in my coworker wanted a bottle of water, which they gave her and then said they would charge it to her room? Really? Charging for a bottle of water? Whatever. We came in on a Sunday night and the cost, at our corporate rate, was a fairly reasonable $120/night. But then during the week the price per night went up to $170/night. Then I found out that doesn't include breakfast. Add in $10 for that and you around $180/night. I recommend you have breakfast at the Bob Evans across the street. So in my opinion (and I travel a fair amount) $170/night without breakfast for a basic Courtyard in a non-descript strip-mall infested suburb of Cleveland seems a bit expensive to me. Maybe it's not I admit I didn't shop around but if I were paying out of my pocket I might do some homework to see if you can't find something decent that might be cheaper. That price did include free internet that worked pretty well in my room. Overall I wasn't disappointed in the property itself but it just seemed expensive for what it was and where it was. read more

I am leaving this review entirely because of the morning staff. The rooms and exercise facilities are slightly dated, but livable. I am platinum member and have been for years. And I have never visited a Marriott property with such an unengaged staff. They could not be bothered to get up from sitting in the lounge on their phones to open the cafe on time or make coffee available. Jay read more

Check in the was fast and easy. use the app to speed up checking in and to check on prices. I have visited this place several times due to work. And every time I've gone here because my service was really good there was a wedding one night while I was there they had numerous complaints from other people including myself the police showed up to take care of the party and all was good. The services they offer were really good the rooms and pillows were comfortable I enjoyed my stay here the first floor accommodations were very good. If I do go back to this area I will pick this place once again. read more

Very nice stay here-they are undergoing Renovations and due to covid the Starbucks is closed. However plenty of nearby walkable places like Starbucks, Texas Roadhouse and cvs and 7/11. read more

Lobby is bistro style, cool but expensive. Twelve dollars for breakfast is a bit steep. The bathroom is not great, sorta stark and in need of a refresh. Coffee and water with fruit in the lobby is a great touch. Beds are comfortable as always. Nice staff too. read more

p that Pool closed. Litter all over the grounds. Slept in to find out cleaning staff leaves. So no garbage pick up or more clean towels available. No coffee available. After traveling we had coffee available at other hotels but none here paid for two nights now have a nite with dirty towels and smelly garbage because we slept in never ever will I stay here again. Need two more night moving on to another hotel. There was a sweet helpful girl named Kiera who tried so hard to make this mess better. So thanks to her for trying so hard but even in Covid management should help the staff to assure the place can stay open with high standards met read more

Here for a YMCA swim meet. We were unable to get two queen beds but they gave us a complimentary upgrade to a King Suite to give us more room. May I say the suite is sweet!!! Room is quite large with separate bedroom, sofa, frig and microwave. Room is exceptionally clean. Very nice pool and hot tub. Purchased a wine from the lobby bar. A bit pricey but it was convenient. read more

This is a very serviceable Courtyard for me. Clean, convenient to major roads in the area and easy and quick for my drive to the office. This location is right off interstate 90 in Willoughby Ohio. I stay here often when I visit my Cleveland office, which is pretty often. I can pick up a complementary local Cleveland Paper or a USA today in the lobby. Also in the lobby is a neat little market with beverages, sandwiches, chips, candy and other things you might want when you get the munchies and you don't have to leave the building. Across the street is a Texas Roadhouse, Eat&Park, and Cracker Barrel all of which you can walk to without getting in your car. Up the street is a Bob Evans. Also within a two minute walk there is a CVS pharmacy where you can secure most anything you could want. The staff here has been very friendly and helpful to all my needs. In the morning they serve breakfast in their Courtyard Cafe and I usually get my rate to include breakfast. All in all I am very happy with staying here on my business travel. read more

The hotel was just like every other Marriott Courtyard - nice room, clean, and ..... it was the staff that set this Courtyard apart from other hotels; from a call to the hotel before we arrive, to the on duty staff at our late check in, and then when we checked out of the hotel, we found one attitude - UNFRIENDLY, CURT, terse, like we were bothering them by being at the hotel. We asked for nothing special, our room was totally prepaid, we are Marriott Gold members, and if we got treated this poorly we have to wonder how other guests who might actually ask for something get treated. The hotel staff here from management on down needs to stay at the Townplace in Ft Wayne - the hotel we stayed at the following our stay in Cleveland. That staff knew how to treat guests well. read more

Staff was really friendly and helpful. No continental breakfast. The in-house restaurant and bar (The Bistro) is expensive and slow (it does not open until 7:00 am on weekends). Your better off walking across the street to Applebee's. The pool was nice but the Hot tub was low on water at the time. My family and I stayed three nights and overall I was not overly impressed. read more

Our power went out due to high winds and booked a room here for the night. Amazing staff, very clean, and enjoyed the lobby and pool. I was very pleased with everything they had to offer. There's a market, a bistro style restaurant and bar, and my daughter very much enjoyed the pool. All around, very nice experience. Staff was very accommodating. read more

Right off the interstate, so there are a lot of things right around it. Decent room. Hotel has a bar and a bunch of nice places in the lobby to lounge. read more

The Courtyard Inn Marriott in Willoughby was a GREAT hotel to stay at. The lobby, rooms, and everything were SPARKLING CLEAN, and the staff were so friendly and helpful. The beds were so comfortable after a long concert where I had to stand for a straight 3 hours. I fell asleep right away. It's located right in the middle of a bunch of restaurants and stores, too. I would definitely recommend to anyone in traveling in the Cleveland area. And no, I don't work for Marriott. read more

Horrible customer service. I've been waiting a month to get a refund and apparently they have no record of anything. Very unwilling to help a group of soldiers who were staying there for a week. We were WAY over charged. The GM (Josh Wilson) never returns calls along with his staff. They talked a good game and has me fooled that they were actually going to help me out but they didn't. Not even a little. Not even a single letter. I highly recommend that you find another hotel. Maybe the Motel 6 across the street. I'd would've much rather sleep in front of the gas station or at the train station in downtown Cleveland. read more

Very soft bed.... We couldn't sleep because the air conditioner was so noisy. When it would cycle on it was like a B-29 with 3 failing engines coming in for a crash landing. read more

Not a bad hotel. Have stayed here before. The most important thing to me is a good night's sleep and last night was a disaster. Despite my complaint to the front desk and the clerk's response that he "would try to keep them quiet," some loud people in the lobby kept me up half the night. I guess the desk clerk didn't try very hard. When I finally fell asleep, an alarm in the hall sounded at 4 am. Bad experience. Won't be back. read more

Clean and comfortable, perfect place for business except that the internet was slower than normal. It could have been just that day. Staff was terrific. Has a Starbucks in the lobby but it was only open in the morning read more