1. Red Roof Inn

    1. Red Roof Inn

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    Willoughby, OH

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    Red Roof Inn

    3.0 (48 reviews)
    InexpensiveHotels
    Open 12:00 am - 11:59 pm

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    Messy bed upon arrival
    Brittany S.

    They were very accommodating to my husband and I. We needed a roll in shower (handicapped husband) with late check out. They are us 12pm. We arrived, checked in, went to get food up the road (recommended by staff), and came back. Upon opening room 131, the bed was unmade, trash on the counter, a the maids tip still sitting there. We immediately went to the front desk to report the issue. Anne, Kelly, and one other staff member; worked right away to change the sheets and clean the room. We had to wait outside with our dogs from 8:30pm - (we are still waiting as I write at 9:46) We appreciate the help of the night staff, but very frustrated with the cleaners. We will be calling corporate.

    Sits near I-90 but is remarkably quiet. Burger King fans will find their place 100 steps away.

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    Not a newer room but good price to get off the road just for the night- front end staff pleasant- had a sound sleep....

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    Rooms reek of cigarette smoke despite the "No Smoking" signs. Beds are typical hard motel beds. Not worth the price.

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    Page 1 of 2

    Ask the Community - Red Roof Inn

    Review Highlights - Red Roof Inn

    After a 13hour road trip it was so nice to find an immaculate room, comfy bed with lots of soft and firm pillows, plenty towels, flat screen tv and a coffee maker.

    Mentioned in 2 reviews

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    Hilton Garden Inn Cleveland East/Mayfield Village - Guest room

    Hilton Garden Inn Cleveland East/Mayfield Village

    (32 reviews)

    $$

    We reserved this hotel for Saturday, March 28 through Monday, March 30. Upon arrival, the room was…read morein unacceptable condition and did not resemble the photos advertised online. The bedding had large black stains and what appeared to be a blood stain. When I contacted the front desk to request clean linens, I was told they did not have access to housekeeping supplies. We were then moved to a different room. The second room was in even worse condition--outdated, visibly dirty, and still not representative of what was advertised. At that point, the hotel was fully booked, and we were unable to be relocated again. During the night, the fire alarms sounded and guests were evacuated. There was significant confusion, with multiple fire trucks and an ambulance on scene, and no staff available to provide direction for an extended period. We were later informed there had been a water main break, and water was actively pouring from the ceiling, flooding the hotel. The following morning, around 10:30 AM, we were finally able to speak with an assistant manager who confirmed the water had been shut off and that all guests would need to vacate the property. Although the hotel later agreed to issue a refund, they are charging 50% for the first night. Which was the night of the fire alarm/flood! Given the condition of the room upon arrival, the lack of basic accommodations, and the subsequent emergency evacuation and displacement, I do not believe any charge for that stay is justified. As a result, we were forced to secure last-minute accommodations elsewhere, incurring additional costs, including a higher room rate and parking fees. This situation significantly disrupted and ultimately ruined our weekend.

    As someone that stays about 50 nights a year in hotels for business (probably a similar number on…read morevacation) I generally don't go to the trouble of reviewing them unless they are exceptionally good or bad. Unfortunately this one falls on the bad side of things. Hotel is very dated. Wall controls for hvac are powered up but broken. HVAC controls on the wall unit had a broken lid. TV was one of smallest flat screen tv's I have seen in a major hotel chain in 10+ years (probably a 32-34in). Looking at channel list about 1/4 of channels and were not directly available but some could be accessed if you tried to directly enter the channel number in the remote. The person running the desk had no idea how to improve the situation and nobody he could ask.... The light fixtures in the bathroom were totally covered in rust and all 6 of the pillows from both beds were past tired and due for replacement. The beds were ok but the metal box frames they are on squeak with any movement. If I were staying at a Super 8 by the lake I'd expect this sort of mess but not at a Hilton Garden. Shame on Hilton and shame on management. One last thing, yes I could have asked for a different room (roll the dice and hope for improvement) but I was already unpacked and staying only 1 night.

    Motel 6 Cleveland-Willoughby - Guest Room

    Motel 6 Cleveland-Willoughby

    (36 reviews)

    $

    I gave the Motel 6 a 5-star rating because this was a surprisingly great value and it far exceeded…read moremy expectations for a budget motel. Out of the two budget motels in this area, this is, by FAR the nicest. I wish I had discovered the Motel 6 first and booked it before booking the other place down the street the night before--HUGE difference! The first thing I noticed when I checked-in was the scent of the lobby. Crazy, I know, but it smelled so nice and inviting. The young woman at the desk was professional and very pleasant (not gushy and cheesy, but just very welcoming). The hallways were clean and my room was spotless. The accommodations were simple, with bare faux wood flooring, but the room felt updated and in excellent condition. My sheets and bedding smelled very fresh and the bed itself was quite comfortable. The bathroom was just the right size and didn't feel cramped. I was very surprised at the cleanliness, comfort, and overall value of this budget hotel. I had very low expectations and left quite happy with my overnight stay.

    If I could give them zero stars, I would. They've changed the name of this motel to Willow Lodge. I…read morebooked a room through Travelocity and we showed up at 11:30 pm. Payment due upon arrival. We arrived and the front desk guy says " you're reservation was canceled ". Why? "Bc your cc was declined". First of all, that's impossible. There would be no reason for any of my ccs to decline. Second, it's a pay upon arrival. What we figured out is they canceled our reservation bc the Morgan Wallen concert was happening and the hotel decided to cancel our reservation so they could open it up and charge concert goers more money for the room. I had read the reviews so I knew it wasn't going to be a Four Seasons but the property is in decline and not clean. If the lobby was in complete disarray I can only imagine what the rooms look like. Anyways, we definitely dodged a bullet. Found a way nicer place down the road.

    Red Roof Inn - hotels - Updated July 2026

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