We came here the other night to check out the Christmas lights before they closed down for the…read moreseason and it was absolutely wonderful! Our whole family went and we had so much fun walking around checking out the lights and getting pics together. I'd love to see them keep adding on every year, and also love that profits go towards charity as well. We will for sure be coming back in the summer to see the gardens.

This was a great morning stroll thru the gardens. You can…read morewalk a large walkway loop. Shade and sun, ponds and streams and flowers we've never seen. Wild geese walking around and flying overhead. Many memorials of supporters in ground tiles, benches and rock markers with bronze plaques. This is a former water well property with 2 each 2 milllion gallon tanks still on the property. In the kids area as a tribute to the water history are three sample valves set in place. A Butterfly Valve with a handwheel Actuator, a quarter turn ball valve and a Non Rising Stem Gate valve. All donated and installed on copper pipe by Nibco Valve. A superior learning display. Butterfly's, bees and a Cardinal. Quite Nice...

I went here with the kids on a advertised "free Sunday". The woman at the door told us it would be…read morea 40 minute wait for the next tour. She mentioned nothing about paying. We went and ate fast food near by, then returned. When we returned she asked for $40 dollars ($10 a piece cuz we were a group of 4). I asked about the advertised free family Sundays and she said "we aren't doing that anymore". She was very rude and didn't even apologize. IF it's not something they offer that's fine but then they need to take it off their Facebook page. Also she could have been nice.

A delightful experience! Getting a glimpse of Gilded Age life in mid-America is fascinating. The…read moreenormous palaces like Biltmore or The Breakers are fabulous, but out of reach. Here is an example of "reachable" wealth and style that makes everything more relatable. The houses are lovely and welcoming, and the stories of the families are fascinating.The staff is knowledgeable and friendly. The artwork is indeed exquisite. A visit will broaden anyone's knowledge and appreciation of the American experience.

I have been to two events at the Lenox. The set up simply is not designed for a comfortable event…read morewith a larger crowd. Any event with an estimated guest count of over 50 should look elsewhere.

From the owner: Our event space is a fully renovated three story historic building located in downtown Elkhart. We…read moreoffer over 15,000 square feet with a 500 person capacity that can accommodate any group large or small. THE LENOX offers a third level balcony that overlooks a beautiful wooden dance floor from the 1900’s, an Italian marble fireplace, grand staircase and custom crown mounding throughout the entire building! Overlooking the dance floor is five grand chandeliers as well as a stained glass skylight. We have a full service bar, grand bridal and grooms suites as well as an optional game room! Come visit us and experience everything we have to offer! You will not find a more extraordinary and magnificent event venue in Elkhart. Located at 101 N Main St. Elkhart, IN 46516.

Do Not Stay Here -- Unsafe, Unclean, and Completely Unprofessional…read more This was one of the worst hotel experiences we've ever had. After a long day of travel with two toddlers, we arrived only to be told that the room we specifically booked (with two double or queen beds) was not available. Instead, they claimed they were "upgrading" us to a room with one queen bed, a pull-out couch, and a kitchenette -- something we purposely did not book because it simply doesn't work for our family's needs. A pull-out couch is not an upgrade, especially when traveling with young children. Once in the room, things went from bad to worse. The TV didn't work, there were no linens for the pull-out couch, and when we asked, the front desk staff brought us one sheet and one pillow -- no full set, no comforter, and told us they didn't know where more pillows were. As we waited for more linens, we pulled out the couch and were horrified to find a bloody-stained mattress. That was the breaking point. When we expressed our concern, the hotel staff offered us two separate rooms, which again was not an option with toddlers -- we cannot safely split our family across two rooms. They then offered to call a neighboring hotel and pay for our stay there instead. We accepted, thinking the situation was finally being resolved. Unfortunately, it wasn't. When we arrived at the second hotel, we had to wait nearly 25 minutes with our exhausted children for the owner to arrive and pay for the room. When he finally showed up, he was abrasive, dismissive, and downright rude. He informed us -- very bluntly -- that he would only cover one night, not both nights of our original reservation. His "solution" was for us to go back to his hotel the next day and stay the second night -- after we had already packed up and moved once. I don't know about you, but I'm not taking my family back to a hotel with blood-stained mattresses, broken TVs, and no clean bedding. His lack of professionalism, hospitality, and basic human decency was staggering. This hotel is absolutely not suitable for families -- or anyone, really -- who expects clean accommodations, respectful service, and safe sleeping conditions. Avoid at all costs.

WORST property I've ever stayed at. While the room was "reasonably" clean for $80 a night, the…read morecustomer service was absolutely unacceptable. One front desk associate brought up politics, religion, and abortion during a casual conversation and became mildly aggressive when our views differed. I disengaged politely and left. When I returned, I gently explained that I wouldn't judge her but preferred to end the conversation. The hotel's towel exchange policy is fine in theory, but execution was awful. After work, my daughter and I gathered our dirty towels, and I sent her down to exchange them. The front desk woman yelled from the back that there were no clean towels--didn't even come out to speak to her directly. I called down, and was again told--rudely--that there were no towels and no idea when any would be available. I asked to speak to a manager and was told she was cleaning rooms (at 5:45 PM) and would call me. No call came. After 2.5 hours, still no towels and no call from a manager, so I called again. The same associate said she was folding towels. I told her I didn't care if they were folded, I just wanted a shower and asked her to bring some up. She got even more rude, saying, "We're not a five-star hotel" and that I could come get them myself. I told her after such a long wait, the least she could do was bring them up. Only after I mentioned contacting IHG did she finally deliver the towels. The next morning, I went down to get coffee before work. The coffee machine said it needed to be cleaned. I asked the same associate that had previously implemented the polemical conversation to run the cleaning cycle. She refused with a nasty attitude, saying she didn't have to do anything. When I asked for a manager again, she refused. I explained that I needed coffee before work. She finally agreed but claimed not to know how long it would take--even though she admitted she'd done it many times before. I asked if it was a 2-minute thing or 20. She started cussing at me in front of my 10-year-old daughter and told me to leave. I said I was going to work, not leaving the property. She continued yelling, and my daughter began to cry. Eventually, Samantha, the front desk manager, came out. I'd dealt with her during a previous stay and was hopeful she would help. Instead, she responded condescendingly: "It seems like you've had issues with multiple people here." Meanwhile, her associate continued yelling. When my daughter asked her to stop cussing at me, the associate yelled at her to shut up and get the f*** out. At that point, I said I wouldn't tolerate my daughter being treated that way and would return after work to check out. A week later, and despite contacting IHG, neither I nor they have heard from the general manager.

After a long day of travel, I checked into the hotel and went to my room... the door to my room…read morewasn't shut completely and I entered to the overwhelming stench of feces. I looked and someone took a huge grumpy in the room. I turned around and went back to the front desk... And here's why it's a two star review... I let them know what I saw and smelled. There was a manager there (I assumed, he never introduced himself) who asked what room it was so I told him and that was it... he went on with what he was doing... no apology... no what can we do to make it up to you... just give me a different room (not a king room like I booked)... It could have been handled with a little more empathy. It was feces, after all... There were some pluses like the evening reception options were pretty good (meatballs and garlic bread one night). The free beer is also a good thing after a long day. Breakfast was good but there was a lot of empty space in the breakfast area where food options are. No fresh fruit or granola bars for grab and go. I ended up with yogurt and biscuits and the most watery sausage gravy ever! At least it wasn't feces... The pillows were bad... they needed doubled up like most hotels. Man, if hotels only knew how much their reviews would be better with better pillows! I'm not just poo-pooing on the pillows (pun intended) for the sake of piling on, they were not good. Out of 8 pillows in my room, not one was "firm" enough. Finally, the icing on the cake was the coffee lids. They didn't stay on the cups so my cup of coffee for my drive in the morning was tossed! Get lids that match the cups? I typically love the Staybridge Brand, but this one just didn't cut it. I'd find another hotel if I came back to the area. I would hope the others have their S#!+ together... and out of my room!

Pest control. The morning after I checked in, I found a roach on the counter. Reported it to the…read moredesk, he apologized and said he would give me some points. OK whatever. It's just one roach, right? I had to buy giant Ziploc bags and put all of our items in them, to avoid bringing roaches home, and stored everything in our car. The third morning, I found about 100 baby roaches on the counter in the microwave in the bathroom in my soap holder, they were everywhere. It was horrifying. That morning, I went to the desk and reported the infestation issue. In light of the new situation, where it was an infestation, as opposed to one roach, I was assured I would have a full refund within 48 hours. The refund never happened, and when I called, I was told that they will only be putting points in my account.. I was told that after I left, the room was sprayed, and now the roaches are gone. I don't know how that helps me, but I definitely do not recommend this hotel! I have stayed at many Staybridge, and this one is not Staybridge quality.

Came here for a friend's wedding and was pleasantly surprised at the area. Located in a slightly…read moresecluded area but surrounded by a multitude of trees and quiet from the outside word. There is plenty of parking (with signage) and even an overflow parking area. The outdoor ceremony location has a turf ground and surrounded by trees. The turf made it easy to walk with heels and the trees helped provide more of a romantic secluded environment. The reception area had an outdoor tent area (for the post ceremony appetizers and drinks) and an indoor area (for the formal dinner). Can't say anything from a planning/organization standpoint but everything went smoothly from a guest's perspective and it was a lovely area to attend a wedding.

This place was very pretty! Loved the Fairy Garden feel and the staff were so friendly and…read morewelcoming. Beautiful venue for a beautiful event!

Stayed here for one night during a severe thunderstorm and tornado warning....the check in was…read moregreat, very easy, and the woman at the front was friendly and helpful. The room was comfortable and adequate, but no lotion or soap dispenser. I didn't have as pleasant a check out, as the front desk did not acknowledge me when I walked past...coffee was available conveniently by near the door. Ok stay but pricey, I felt.

Provided Evidence for bugs in bed. On top of that if you look up this hotel and type in bugs you…read morewill find a long history of neglect spanning over the years where this has been an ongoing issue. When alerting corporate all they did was reach back out to the hotel and who I assume was the one I notified at that location basically just gave me points at that was it. This is 1000 percent in ongoing issue the more I read about this hotel across multiple sites. This place should be ashamed.