My stay here was great, bed was so comfy!…read more What put it over the top of Argueta, she was so welcoming & friendly . She's definition of great customer service . & breakfast was delicious Muy amable!

We upgraded for $10 (Hilton Honors) and got a nice, clean room with a curtain separating the couch…read morepart and the bed part, so that's the "suite." It wasn't a big deal. There was a kitchenette which came in so handy -microwave, dishwasher, silverware, dishes etc. We were able to keep our leftovers from our nightly dinners and eat them for lunch the next day. The free breakfast is okay, but limited. It's not a big area like a Hampton Inn but it's adequate. They only clean your room every other day, FYI. One of the elevators was broken for the whole 4 days we were there. Seems like they'd fix it in that amount of time. It was inconvenient. All in all a nice hotel in a nice area. Right across from a giant mall (biggest mall I've ever seen).

Did a weekend stay here in early December where my friend and I stayed here. I remember reading…read moreone review about how this hotel tries to be something bigger than what it is but mentioning that it's still a solid option. Well, she hit it right on the head with her assessment of this spot which matches mine as well. However I had a wonderful experience here so I'm bumping up a notch. This hotel is clean and fancy with it's high rise floors, rooftop pool, in-house restaurant/bar/coffee shop, and it's connected to the mall with free parking. There's also plenty of dining around. The rooms are very clean and the bed is comfortable. The pool was closed since we were in December with temperatures dropping but I hope next time I'll get to experience it. I may have an assignment in the Plano/Frisco area in the summer so I will do my best to try to stay here again so I can relive the experience I had before with the added bonus of checking out that pool!

Loved this hotel! Stayed for several days this month and wouldn't change anything about it.read more

We recently stayed at the Omni Frisco Hotel at The Star to celebrate my best friend's 50th…read morebirthday, and it was a phenomenal experience from start to finish. This is a gorgeous property in a fantastic location. Checking In & Perks If you aren't a member yet, definitely sign up before you arrive! Upon checking in, we were greeted with a complimentary drink and free WiFi. Karina handled our check-in and was absolutely wonderful--extremely amicable, professional, and the perfect example of excellent customer service. The Atmosphere & Unique Daily Themes One of the coolest features of this hotel is the daily theme hosted in the lobby: Day 1: A complimentary snack cart stocked with chips, candy, and water. Day 2: A fun trail mix station. A bourbon and burger event offered at a very reasonable cost. On our second day, we interacted with Rashad, who was also the absolute epitome of customer service. The staff here truly goes above and beyond. The Rooms & Amenities The rooms are incredibly large, spacious, and well-designed. Our room faced the mini-field at The Star adjacent to the hotel. Even though the hotel was completely at full capacity during our stay, the room was remarkably quiet. The soundproofing is top-notch. The bathroom was equally spacious. We did have one minor hiccup where a provided bath towel was visibly dirty, but the staff handled it flawlessly, immediately exchanging it for fresh linens the next morning. The pool area is beautiful, and both the bartenders and pool attendants were incredibly attentive and quick with their service. Dining & Events We spent some time at Neighbors, the on-site bar and restaurant, and sat on the patio to people-watch. There are also plenty of other great restaurants within short walking distance. As for the birthday celebration, the event space was stunning. The decor leading up to and outside of the ballroom was beautiful and incredibly well-executed. The event food and drinks were great overall; the only minor drawback was that the fries were a bit too salty, but the rest of the meal was delicious. A Special Highlight As an added bonus, Samuel L. Jackson was filming a spinoff of Tulsa King right when we arrived! Despite the production hustle and bustle, the hotel staff did a seamless job of accommodating regular guests and maintaining a premium experience. In closing, I highly recommend this property for its spacious rooms, stellar location, and a team that truly understands hospitality. We will definitely be back!

We went here for a girls staycation and I was not impressed…read more The good...the employees were great, very friendly and as helpful as they could be. The pool area was good and our server was super helpful the afternoon we were there. The bad....we checked into our adjoining rooms and they both had this weird smoke smell. We asked to be moved but they couldn't move us to different rooms. Someone came in and sprayed some air freshener instead. One of the adjoining doors was broken and wouldn't stay open so maintenance had to come fix that. The closet doors also would not close all the way so the light stayed on all night. The room was damp. When you woke up in the morning, everything and I mean everything, was cold and damp. Even my shoes. The duvets seemed like they hadn't been replaced since they opened. They were paper thin and all the feathers were clumped together and uncomfortable. On Friday and Saturday night they had a bar and snacks out, but once everyone checked out on Sunday it was like a ghost town. Sunday night there was no bartender at the bar, no snacks out and no water in the lobby. For the price I was very disappointed and would not recommend it. I only gave it 3 stars because of the staff.

Very clean, very accommodating staff. There's also a great pool area. Stay here, it's worth the few…read moreextra dollars. Full size fridge, small appliances and dishwasher plus cups, plates and bowls.

Good place to stay. Good service. Nice area. Safety parking. Close to the shopping mall. I…read morerecommend to stay here.

Great hotel, seems new and very modern. the rooms were comfortable and clean, great breakfast…read moreoptions, the pool was nice (too cold to go in it during my stay). friendly staff and great location right off the highway, near the mall, and also has many food options near by.

We have been guests since Thursday and today I was told that I cannot have a late checkout time…read moreeven though my coworkers got one! We brought a lot of business over the weekend, but we did not feel front desk customer service was very helpful. When we checked in we were asked to hand in a credit card for incidentals even though we had an authorization on file. The person at the front desk was not nice nor tried her best to help us. After a 10-15 minutes everything was sorted out because another hotel employee stepped in to help. During my stay, there were loud noises from the neighboring rooms and the phone in my room did not work. I had to come downstairs several times to ask for help at the front desk. Most times there was no one at the desk! Today, I was told there is no late checkout due to no reason! Next time we come to work in this area, we definitely not choose this hotel.

Beautiful, renovated rooms at a great price! Breakfast was a bit overpriced, but staff at hotel…read morerestaurant was warm, caring and kind. Parking was plentiful and easy to find even though the hotel was fully booked on a busy December weekend. Highly recommend this hotel!

Honestly, the hotel was nice but the customer service wasn't up to par. I called the front desk…read moremultiple times because no one EVER answered the phone. I was trying to get a shuttle to and from the spa. The next day, it was chilly out, so I walked inside and asked if it was possible for someone to turn on the outdoor fireplace. I was told yes, however, that never happened. One night stay was $317. One night. For a room costing that much, phones should be answered and if the fireplace couldn't be turned on, then just say so. I wouldn't have stayed outside so long waiting/expecting someone to do it. I usually stay at nice Hilton or Marriott properties, and this by far had the worst customer service.

I have come here for the Monsters 3 day dance convention the last 3 years. Although I have yet to…read morestay at this hotel, I do notice the upkeep of the hotel, the ballroom areas the dance setup is in and the bathrooms are kept clean. The staff ensures paper towels are in the restrooms, as well as soap. I've seen them often throughout this 3 day convention. Parking is very limited, so the earlier you arrive before such an event, the better chances in scoring a parking space. Otherwise, you have to park in the garage and pay. I do recall one year, we didn't have to pay for this event but not sure if that is the same. We were blessed to get parking both times we came to watch our daughter :)

I have always been a fan of Embassy Suites by Hilton, and this place would have been no exception…read moreexcept that I stopped by the restroom on my recent visit here. It was a main lobby restroom and I was shocked at how unkept it was. There were towels and toilet paper on the floor, they were out of hand towels, and the grossest part for me was that there were flies in the restroom. Not just one, but multiple flies. Other than the restroom situation, the hotel was visually appealing and proved to be an excellent setting for the Texas Pinball Festival that I was there to attend.

We've stayed at numerous Drury hotels and they're all pretty good but out of all our stays, this…read moreone comes in last place. The hotel looks nice, especially the lobby. Rooms appeared a little more dated but that's not terrible. Everything was clean. Beds were comfortable and shower felt good. Mini fridge is MINI-MINI so we left everything in the cooler instead. We were excited to have an indoor pool... unfortunately, it was OVERRUN with kids. There weren't any pool chairs and there had to be 20 people squeezed into the hot tub alone. We walked in, walked back out. The veranda on the same floor was nice, expect for people smoking out there. It was choking us. Blah. "People still smoke??" Then there's breakfast... pretty much every Drury we have stayed at made fresh scrambled eggs as opposed to the weirdly textured "hotel eggs"... not this one. They don't make fresh eggs on a flat top. The sausage was hard and dry. I did't eat. Coffee was ok. We missed dinner but it's usually like 5:30-7 and we normally enjoy it. Menu rotates. The dining area seemed to have a decent amount of seating but it's pretty tight. Lucky for us, the some kid squished in next to us kept sucking in their snot instead of blowing their nose. Always pleasant sounds when people are trying to eat. Bonus, his brother sneezed in our direction without covering his nose. All in all, a decent place to sleep but didn't get to enjoy all the perks of Drury.

I fell in love with the Drury Hotel chain in New Mexico. Since then whenever we're traveling, we…read morealways look to book there first. While visiting friends in "Little Elm,Tx ( near Dallas), we stayed at the Northwest site. Always the rooms were amazing, yet if you're a lite sleeper ask to be further away from the expressway. Rooms are extremely clean, beds are comfortable, more than enough wall outlets to charge your phone or use your CPAP machine. My wife and us stayed here in 12/26, the day after Christmas. We were so tired after all the holiday prep that we stayed an extra day just to rest. Rest we did. OMG, the room was perfect. Hung the sign on the door and we hibernated like brown bears. It was the most relaxing 12/26 I've ever spent. Im SMH in the lighting layout in the room. At night the only light you can use to make it to the rest room is the super bright bathroom light itself. I want to bring special attention to the breakfast and the "Happiness Hour". Every day the hotel serves an amazing breakfast. Eggs, bacon or sausage, tater tots, DIY waffles, oatmeal, cereal, bagels, toast, yogurt, etc. It's a regular cafeteria here. But what makes it all work is the staff. The manager comes out and greets everyone. I mean everyone, the guest, the staff, she helps clear tables, checks food levels, makes sure the guests are comfortable. I have not seen this at other properties. This hotel is large and they need her skill to make it all work. Thank you Drury Hotel, Frisco. You made my Christmas special. Michael C. - Georgetown, Tx.

It was a very nice time. Come grab a drink and you will…read moreregret not staying the night

Stayed here for a night while working an event at the Cowboys Practice Facility. Clean,…read morecomfortable, and quiet room, ample surface parking, and it looked to be close to plenty of restaurants and the Frisco Convention Center. Would stay again if in the area.

Gorgeous property and amazing staff, but not the relaxing staycation vibe we expected…read more I booked a weekend stay here with a couple of friends to celebrate my birthday, largely because the online photos make the pool area look like a serene staycation oasis. While the property itself is beautiful, the reality of a weekend stay was very different. The pool and hot tub were absolutely packed with kids splashing and jumping in, which completely took away from a relaxing atmosphere. To add to that, the walls seemed a bit thin - the room next to us was extremely loud throughout our stay, which made it hard to unwind. Additionally, the spa is very nice but quite small. It only has a steam room. That being said, the rest of our experience was wonderful. The rooms themselves are beautiful and clean, the gym is excellent, and the staff is absolutely exceptional! They made me feel incredibly welcome for my birthday. I'd give them 5 stars for service, but a 4 overall due to the chaotic pool experience and the noise. Bonus: they are pet friendly and have a little table with dog treats at the front.

Great stay at The Westin Stonebriar. The property feels modern and well maintained, and being right…read moreon the golf course gives it that true resort vibe without leaving Frisco. The rooms were clean, updated, and super comfortable, especially the Heavenly Bed. The bar setup is a highlight, great atmosphere, solid drinks, and live music that made the evenings fun without feeling over the top. Service was friendly and consistent throughout the stay. Overall, a strong 4 star experience. Relaxing, polished, and a place I'd absolutely book again.