Nice hotel with clean and quite rooms. Check in was simple and we rested well. The location was close to the interstate and there were plenty of food options nearby. read more

3 important facts about the author: I grew up in a poor rural community and have slept in several less than ideal settings, I NEVER leave reviews and I have been a loyal Bonvoy member for more than a decade. I prefer Marriott properties for all stays but Courtyard is my specific preference for single night stops. I have stayed in Marriotts all over the US and Courtyards in nearly every state east of the Mississippi. The Harrisonburg, VA Courtyard is by far the worst Marriott property I've ever visited and is in contention for worst hotel (or motel for that matter) I've ever seen. We made reservations a month in advance (quick turnaround myth busted), checked in around 9 pm (3 hours after online check-in...in a rush myth again busted), mom/dad, two kids and two dogs after a 12-hour day of travel. The parking lot literally looked like it was staged for a bad horror movie. The letters on the marquee and main building signs that actually worked were barely visible, the lighting & atmosphere in the parking lot screamed 'hand-crafted by criminals seeking lower risk hunting grounds', complete with the token one flickering light in the center lot (not kidding). Our room was just disgusting - damp floors, mold and mildew in the bathroom, dirty/un-flushed toilets, urine stain on the sofa bed mattress, sticky/grimy surfaces, faulty AC...just the works. Visited the front desk, was told there were no replacement sofa mattresses available...was NOT offered any form of an acknowledgement or apology but was offered a different room and a clean (I guess) bedding set. Given the conditions mentioned above, confidence the other room would be in better or different condition was less than high...and if it was, one would immediately wonder why it wasn't assigned to us in the first place. Faced with the choice of uproot wife, kids, dogs & luggage at 10 pm or endure damp, mold, urine and filth, we chose to gut it out as a sleep & go, halfway stop on a long road trip. One can only hope the local bedbugs have enough decency and self-respect to stay in better places than this. Stay tuned for updates there. I don't like absolutes but I can say, with certainty, I will NEVER stay at this property again and truly cannot think of anyone I dislike enough to recommend it to. Sleeping in our car in a random RV lot would have been a more relaxing and enjoyable experience. read more

Stayed here for two nights over the weekend. Lots of restaurants and shopping close by. I had a king bed with a cute sofa chair in the room. Pillows we're really fluffy and the bedding wasn't warm enough. Breakfast was mentioned when you checked in but it wasn't mentioned you have to pay. That's something important to talk about especially if you're wanting a free breakfast with as much as you pay for the room. read more

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Driving from Nashville to New Jersey on a Sunday with heavy traffic, my wife and I were very happy to finally get to this Marriott Courtyard. We've stayed at many Marriott's across the country and found this hotel to be very good. It's located right off I-81 so it's very convenient for travelers. The hotel is right next to James Madison University so it's in the midst of many hotels and restaurants. Our room appeared to have been recently renovated. It was spacious and clean. The bathroom shower was very nice. If you're a parent looking to stay by JMU or just a traveler looking for a good place to stay, I recommend booking this hotel! read more

The toilet in the room had urine stains on it and all around it. We were moved to another room. The bathroom sink would not drain properly and filled with debris. The front desk worker was very nice. read more

This is a very nice hotel, and the staff was excellent and supportive. In our experience, you can't go wrong with a stay here. Check it out.

The Harrisonburg Courtyard is what you would expect from the Courtyard chain of hotels. I received a friendly greeting when o walked in. Check in was easy and went without a problem. The room was normal- nothing special. I would say, though, that this Courtyard seems to be in need of a refresh. It's old. I could here the person in the room next to mine getting ready in the morning and showering. It was very loud. The washcloths and towels are worn pretty thin. The fitness room is equipped with two worn down LifeFitness treadmills and a LifeFitness elliptical, which isn't completely operable at the moment. No weights. When I got off the elevator to go to the fitness room I was met with some loud static-infused 70s-like music coming from the speaker system throughout the first floor. That was weird. All in all, this hotel is probably OK for a night, but I probably wouldn't spend multiple nights here. read more

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Great location friendly staff! They advertise renovated rooms and lobby but u will see not all rooms are perfect. I'm giving 5 stars for the bed and pillows! Something I look for anywhere I stay. You will be close to everything and almost any thing you can think of is minutes away! read more

Stay in location for family trip. The company overcharged 151.00 for a night not spent @ location. There was no record of the charge according to them. But according to the bank the charge went through, and it was put by the hotel who had no record of it. After proof was sent & numerous emails still no back and forth, no change. If you want to get robbed stay @ this location. I will never stay @ another hilton courtyard location every again. Hope this helps. read more

My stay here was extremely pleasant and accommodating. Friendly staff. Clean rooms. Pool (huge plus for kids). Hot tub(huge plus for me!). Fitness Center. Bar. Mini fridge in room. Starbucks. The lobby has upgraded (contemporary) since the pics on Yelp. No folder in the room showing local things to do, restaurants or menus. Front desk had a list of restaurants that deliver but, was on my own to find menus online. Not as shocked but, no microwave. No breakfast included. Separate menu from their bar, The Bistro. I posted pic. Overall, great facility and I would definitely come back. read more

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This is a great Courtyard. It is completely renovated and super clean. Check-in was a breeze when using the Marriott App. We walked in and picked up our keys. They use your credit card on file. The location is great if you like to be around a lot of shopping. Their downtown area is just minutes away and has lots of great eating choices. read more

Courtyard by Marriott Harrisonburg - Hotels Near Me - Harrisonburg, Virginia

I enjoy Marriotts because you can rely on a standard, normally. This Marriott advertised a bistro bar, they have a picture with a nice pool and glassed-in enclosure, but there is no bar, and pool is a huge tub by the elevators. I upgraded to a spa suite from a king nonsmoking room, because I was driving all day, and I wanted a drink, a dip in the pool and to settle into the hot tub in my room, which I guess actually means it's a normal king room, with a triangle jacuzzi tub next to the bed? I decide the bottom tub is too dirty to get in, but I will try to clean it myself. However, when I turn on the water it is full of black clumps coming out of the faucet. So, I give up and go to bed, because I can at least rely on the breakfast. This morning, I learn or realize there is no complimentary breakfast, not even complimentary coffee, other than the little machine in your room. The silver lining - one can always rely on McDonalds coffee! Actually, I do have a positive note, the woman who checked me in was honestly as nice as can be. If you have an expectation, do not stay here. read more

The place is Old and outdated. A glass of wine over $22.00 dollars ( cheap brand), king size bed no top sheet., the shower door lower bottom half is gross. Overpriced for an old Marriott. There r nicer places to stay at in this area. read more

Carpets in common areas were so dirty, elevator is so small, we had a broken thermostat, there was mold in the shower, beds and pillows were horribly uncomfortable, the bathroom smelled like rotten eggs, bathroom fan didn't work, and bathroom sink didn't drain. Giving it two stars for how kind the staff was, and because of brand loyalty. read more

The manager, Waitman Vanorsdale, cancelled a group reservation that we had to use a room at his hotel less than 48 hours before the event. He had an opportunity to make the situation right, but instead, told me (a Gold Marriott member) and my group that his Courtyard location was busy enough that they didn't need our business. He was inflexible in trying to correct the situation and repeatedly interrupted me, telling ME to listen to HIM, and that he didn't care about out opinion or frustration with the situation that he and his staff messed up. I will NEVER stay at that Courtyard again. read more

The room was spacious and clean. Front desk staff was friendly. The lobby area is nice. The breakfast included in our rate was terrible. Small portions, flavorless, served by people with an attitude. Even a "free" breakfast isn't worth this. The 4 of us ended up going out for breakfast after tolerating the hotel food the first morning. Washer and dryer cost $2.25 each. That's just ridiculous. I guess they charge more for those so you will use the hotel laundry service instead. read more

Old and tired explains the Harrisonburg Courtyard(CY). I stay at CY exclusively and this one does not come close to the Roanoke and Winchester CYs. The Harrisonburg CY has stained carpets, sagging shower curtain rods, loose toilet seats that slipped side to side and hard mattresses. A little TLC would go a long way in upgrading this hotel, but clearly Marriott does care about the Harrisonburg CY. read more

-Front desk staff was very courteous and accommodating (NOT THE MANAGER!!). -Spacious kitchenette. -Clean bathroom. -Nice fluffy towels. -We booked a two queen bed suite and were immediately called by staff to be notified that it was a "SMOKING ROOM". I was adamant about not wanting a room where people smoked in. Not only because of the odor, but my daughter has allergies. Samantha went out of her way to find me a "NON-SMOKING" room and even gave us $10.00 in "Cupboard Cash". The hotel has a small shop called a Cupboard, with toiletries, detergent, coffee/drinks and snacks. -When we finally got to our room, we were greeted by a PUNGENT URINE STENCH in room. As soon as the door opened, the smell was horrendous!! Not the kind that you could eventually get used to. It reaked so bad that it actually HURT your nose. The staff offered some Febreeze to remedy this (as soon as another customer returned it to the front desk...apparently we weren't the only ones). She also offered to take %25 off of our stay. By the way, the febreeze offered zero relief. We would have left but all hotels in the area were booked solid due to a busy Open House weekend at JMU. The ac unit was unadjustable. It was set to high fan speed and COLD!!! We were supposed to stay the entire weekend but could not stand one more second. As leaving that morning, we stopped by the desk to inform the staff of our new itinerary. We were told that we would have to call between 11-12 to notify them at that time. She stated that the manager would be there at that time and would be able to adjust everything accordingly. I called at 1115 and was transferred to the GM, Ken. This man was very rude and argumentative. I tried to explain to him the following: #1: the room was uninhabitable due to the substandard/lack of proper cleaning and sanitation. #2: Informed him that the staff offered to reduce the price by %25 for the conditions. #3: That we would not be staying a second night because of this. He told me I had to choose between not paying for a second night or receiving a discount. Mind you, I had been paying a higher rate for a refundable room which I confirmed that morning. When I tried to explain to him that someone needs to deep clean the carpet (it was so bad that we didn't take our shoes off afraid of what we were stepping on), he started to argue with me. WHAT MANAGER DOES THIS??? I'm very, very disappointed with Candlewood Suites!! read more

Courtyard by Marriott Harrisonburg - Great amenities if staying for a while. - Hotels Near Me - Harrisonburg, Virginia

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Pros: very clean, comfortable beds Cons: indoor pool was extremely cold, customer service acted like they didn't really want to help. Told my room would be ready within 30 minutes & it took over an hour. Told the room was going to be $139/night but wasn't informed that that wasn't with tax. Room ended up being about $160. Wasn't printed a receipt. Advertised that they have a hot tub, hot tubs are only in select rooms. Indoor pool is not only freezing, but super small. Breakfast choices are very limited. Also doesn't give military discount on weekends. read more

Easily the most roomy Courtyard I've set foot in. The furnishings all appear new, as well. Service is also up to par, but it is a little rough around the edges. After all, this is the middle of freaking nowhere. My Wi-Fi only worked half the time. It kept disconnecting! It was a nightmare considering I had homework to do. I was better off just using my 4G. My room was enormous! Like, I couldn't believe it was all this space for one person. There was a hallway (unbelievable!) when I walked in. There was a patio with a table and a couple of chairs. Amazing. Perfect for hotel parties. ;-) My only complaints were that the screen door was broken, crashing down on a windy night and scaring the crap out of me. That, and the patio apparently never gets cleaned. It was dusty, with some cigar butts littering the corner. Ultimately, this is a great place to be comfortable and get away from it all with the pretty nice view. What it lacks in technological prowess, it makes up for with getting the simple stuff right. I like having a lot of space to chill out, with swift service from the restaurant downstairs, and an indoor pool/hot tub. I'd return...but not for business. read more

We arrived after a storm and they had water issues, internet issues, and cable issues. They were clearly under a lot of pressure and stress. The front desk staff worked with us very calmly, politely, and helpfully to get us into a room when our originally booked suite did not have heat. Charles on the maintenance team was first rate. The cleaning crew were still on duty when we arrived later in the evening and were delightful as they were first thing in the morning when they were there again. It's a well kept property with excellent staff. read more

This hotel is awful. Mold and cobwebs on ceiling. Zero decor in the room, not even one painting. The cable and internet were out. Below Marriott standards for sure. There are a lot of options surrounding this hotel, so choose one of those. read more

This is probably the best hotel to stay at in Harrisonburg. The hotel is decently clean, and the rooms are nice. The staff is very pleasant, especially at the cafe. The only complaint I have is that it is easy to hear loud neighbors. The location is ideal as it's near shopping centers and restaurants. read more

We selected Courtyard Harrisonburg for our wedding hotel block based on the recommendation from our wedding venue and the service received was below expectations. I contacted the hotel about 10 months in advance to reserve a hotel block for our wedding weekend and everything was confirmed well in advance between me and the Sales Manager (including our bride and groom suite). A couple months before the wedding, a new sales manager took over the handling of our hotel block and the wedding weekend became a disaster. Check in was a nightmare - I never experienced a hotel check in that slow at any other hotel in my life - it took almost 15-20 minutes to check in each person. What made things worse is that it was during our wedding weekend, where things were communicated MONTHS in advance and supposedly finalized as contracts were signed. The front desk could not find the reservation for the bride and groom room and they claimed there were no suites available in the system (even though we signed a contract reserving the suite over 10 months in advance for our wedding). It took the front desk over 45 minutes to try and resolve the situation. Worst part was, there was only one other person assisting with the check in, so the line for our wedding guests to check in was backed up for hours. On the day of the wedding, rooms weren't ready by 3pm (Marriott stated check in time) and some of our guests missed the shuttle to our wedding because Courtyard did not have rooms ready for our hotel block. To add to that, the hotel charged us TWICE for reserving a room for breakfast. I called to get it sorted out, but it was not handled for weeks, so i had to escalate the issue again to the sales manager. There is no excuse for the staff at this hotel to handle a wedding hotel block so poorly and to also make billing errors. The whole weekend was poorly organized by Courtyard and I am beyond disappointed by our experience. The sales manager took the time to listen to our feedback, which I appreciated. However, it can not take back the nightmare of an experience I had staying at this establishment for our wedding. read more

I'm a frequent guest at hotels and Marriott is my go to chain so when my husband and I were passing through Harrisonburg this seemed like a logical choice. Instead I had one of the weirdest hotel experiences. Our initial check in process was smooth and we were given a room on the 2nd floor. We left to explore the town quickly after depositing our luggage but both noted an odd smell in the room. Thinking it would air out we didn't comment until returning to the room when the smell still lingered. It was very clearly cigarette smoke covered by febreeze or another spray. Since my husband is very sensitive to the smell we requested a different room which the front desk quickly accommodated. This is where things got weird. When my husband went downstairs to pick up the new keys I stayed in the room to repack. Much to my surprise two people walked into my room having been given a key by the front desk. This is not ok. Most hotel systems require an override to give out keys to rooms that are already occupied and if Marriott does not that is a huge safety concern. The front desk responded quickly by upgrading our room and comping us for the night. (Joseph at the front desk was the best part about our stay and should be highly praised for how he handled the situation). I still slept with the deadbolt on the door and question any hotel that makes this mistake. I won't stay here again and would not recommend it. read more

Very unimpressed-- would not Recommend. This place is past its prime. At first glance coming in late last night, the lobby seemed like this was a nice and clean enough place, but we switched rooms about an 45 minutes into unpacking because the room was half-job cleaned-- to put it politely. The hand soaps were already opened and used. Someone's candy half opened was still on the coffee table. The shampoo and conditioner wasn't replaced in the shower, and there was something greasy that could've easily been wiped down on one of the night stands that was overlooked. We don't want to know what else was half-cleaned. The second room was only slightly better but with an unpleasant smell and stains on the sheets. It seems as though management needs to step it up. The carpets and hallway looked neglected, and the outside first impression hasn't seen a pressure wash in years. read more

This review is a combination of review of this hotel as well as the courtyard brand in general. There are several hotels within walking distance of this one and almost all were less expensive, just as nice and offered free breakfast. This hotel was fine, But definitely not worth the price relative to other options. I say this as a one time Marriott and Hilton customer. I do not get why courtyards do not even offer elite members of their loyalty programs free breakfast. It's a small thing, And I can certainly go to McDonald's or any number of other fast food restaurants or the nearby IHOP, it's more the principle. Especially when you're paying more for the same quality hotel. The hotel was fine. Clean, decent sized room. Hotel staff friendly. Overnight guy at the front desk was clueless when I asked if they had water available. read more

Quick reservation, Quick check in and nice room. I've run into a ton of issues with calling to reserve a room thru Yelp and the number sends you to headquarter location and then they ask you what location your looking for (this burns me since I called the number listed for location I wanted). Regardless this number goes straight to hotel, in the location I wanted (I am on the road when I make reservations) and it was seamless. Room is spacious and roomy. Carpet looks dated with the stripes but no obvious stains anywhere. Ready to have a good nights sleep. read more

Wildly mediocre customer service (Staying three nights, day two both keys were deactivated and Laramie at the front desk was able to re-activate the keys without a modicum of emotion, not a smile and even without a single spoken word). But I don't need an "Oh, snap, sorry you shlepped all your stuff up to 4 and then back down, let me fix this for you". I can live without that. But the bar is closed (they have no liquor license). Pool is closed (not entirely sure why). Would have preferred to use my points elsewhere - somewhere with the amenities listed on the website.... read more

Nice hotel, clean and good location. Staff was helpful and friendly. Good selection of restaurants nearby. We will stay here again.

I'm a Marriott member. Stay at them almost exclusively. Do a lot of travel for work. This was a personal stay and I used points. Have to say I was disappointed with this property. The room was hot, even though I had my air turned down to 64. It's basically winter now and they must have had the heat jacked up in the hotel. I had to sleep with simply a sheet on to keep from sweating. The WiFi was poor. Inconsistent connection. The TV is positioned in such a manner that you cannot get a full view of it from the bed. It definitely seemed like an older property and I was not impressed. Should have used my points on a different place. read more

Clean comfortable rooms are what you'll find at this courtyard in Harrisonburg, VA. It is slightly off the main town but close enough to get to all the great restaurants this town has. The staff is friendly and make your stay enjoyable. I highly recommend this place if you are in the area and in need of a place to stay!. read more

Pros: Big clean room, free wifi, complimentary coffee bar, and indoor pool. Cons: Breakfast buffet is $9. The room didn't have a mini lotion with the soaps. read more

Fine place. Good service. Room was comfortable. Good wifi. Free parking. A bit more expensive and no free breakfast. But there is a stocked bar read more

This place needs an exterminator! We stopped by the bar for a cold beer. The first bottle had an off taste. I asked and received a replacement. The bartender did not seem surprised. I spent the rest of my visit waving the flies and gnats away from my drink. Gross! My husband got the fresh margarita. It was one shot of tequila, a splash of lime juice, and ice. Basically an overpriced shot that he finished in one swallow. Well, at least he didn't have to deal with keeping the bugs out of his drink. read more

No water in the fridge (had to pay $2/bottle in lobby). Broken door fell off armoire onto my toe. Didn't replenish room coffee supplies after 1st night. read more

Horrible experience at this hotel. Do NOT stay here. We experienced poor service, dirty rooms, and a rude manager. I booked this hotel for my visit to Shenandoah National Park with my boyfriend. I had a Marriott Bonvoy gift card that I planned you use for the stay so I called the hotel in advance to make sure they would accept it. I was told they would so I went through with the booking. When I arrived at the hotel, the manager, Jessie, told me they did not accept gift cards and she did not know who told me that. They also refused to apply my boyfriend's bonvoy points. We had to go around the manager (Jessie) and call customer service to have them call the manager and tell her she needed to apply the gift card and the rewards. We finally resolved that. As we got settled in the room (at this point it's around 11 at night) we started to notice it wasn't clean. We immediately noticed a smell in the room when we walked in. As we took showers, we noticed hair in the shower. When we pulled back the covers on the bed we noticed hair and a small stain on the sheets. We also noticed crumbs on the desk and chair. We decided that since we'd already had so much back and forth with the front desk (and heard the manager say she was leaving as we were walking to the room) that we'd just sleep in the room for the night and hope housekeeping came to clean the room the next day. The next day, after a full day at the park, we came back to the room exactly the way we left it. No one had come in to clean or bring fresh towels or make the bed or anything. We went to the front desk to report the issue. We were told that we had to request for the room to be cleaned and that housekeeping had left. During this time, another guest told us he had a similar issue with his room not being clean. We got on the phone with customer service to see if they could get us into a different Marriott hotel. They told us they had to see if the manager at our current hotel (Jessie) would let us cancel and move without penalty. She refused and told customer care that if we came back to the front desk, she'd arrange for our room to be cleaned or for us to be moved to a new room. So my boyfriend went back up there to ask for that. She tells him they can't do it until tomorrow then accuses him of harassment because he asked for a clean room. She then called our room and told us we had 15 minutes to vacate the property or she'd call the police. She told us she would not give us a full refund and blamed us for the issue. She said "Who stays in a dirty room? You should've reported it sooner." I explained to her (as I explained above) why we did not. As we were walking to our car in the parking lot, Two police cars arrive and hand us a trespass notice and tell us we're not allowed back on the property for a year. This is an absolute HORROR STORY. I've never experienced a hotel treating guests like this in my life. Instead of addressing a completely reasonable concern, the manager chose to try to embarrass us by calling the police when we never did anything to warrant that. Moral of the story, do not spend your money here. read more

I really enjoyed my stay at this Hotel. The employees were very friendly. Service was Top Notch!!

We have been staying here for years. The only complaint is the Bistro food has gone downhill and Marriott customer service doesn't seem to care. I was served an expired fruit cup- didn't check the expiration date until after I felt ill- I did stop after a bite or 2 because it tasted off. Also I ordered a latte but they served regular Starbucks coffee with steamed milk. Customer service replied they are sorry and will tell the vendor. Thanks. It's like, "meh- ". read more

This is the worst CY I have ever visited in 20+ yrs, from the hospitality to the delivery of basics. No clean towels?? how is that possible? Room cleaning -they tried at 8:30 (too early for me) never returned!! Explanation -short staffed - covid related - then governor mandate? How about sorry, we can have someone come up shortly? The bistro- closed for breakfast on the weekend (when you pay $225 per night for a basic room?) I've shared my concerns with Marriott as well - completely disgusted with this hotel & their management team. No where near what I've experienced in the past - first time I've ever complained on YELP. read more