Great experience at the DoubleTree Harrisonburg. I was coming in for work and we chose the DoubleTree for those cookies, well the hotel looked fun, and the cookies were a plus. I chatted via the app pre-arrival to see if we could get an upgrade and was able to get into a larger room. Laurie was able to help. Easy check in on arrival via the app. The room was spacious and clean. I walked into a perfect cool temp room. The bed was comfy bed and there was a hot shower. The room had a safe and fridge too. Only downside was the pool was closed for maintenance. I did bring along my trunks but not the end of the world. The service was great here and this is a really nice hotel. A little older but adds to the charm and my room was nicely updated. Thank you, Laurie, and everyone at the DoubleTree for such a nice stay. read more

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2.9 stars at the time of this review seems valid to me. I've stayed in much worse and far better. I'm in this college town hotel early in the summer, after school was let out for the season. Good: 1. Friendly staff. They gave me a warm cookie after checking in and the next morning 2. Room air conditioner works well 3. Room was cleaned well and had nice decor (pictured) 4. Shower pressure was ok and the bathroom generally looked nice (pictured) 5. Parking options completely surrounding the hotel 6. Close to the highway 7. Beautiful town 8. The group rate we got was about the highest I'd comfortably say it was worth to me. The regular rate wasn't too much higher, but it would be pushing it for me to end up staying here if I were visiting on my own. 9. Plenty and all types of shops and restaurants very close, nearly walking distance. Not so good: 1. Entrance light was busted (pictured) 2. Sink stopper busted (pictured) 3. TV remote with painters tape for a battery cover (pictured) 4. I had a room on the second floor with a window facing an internal hallway that had a constant bright light that I could have done without. Would prefer not having window in this situation personally. 5. Shower supplies empty or nearly empty (pictured). The body wash was empty so I just used the bar of soap. I didn't inform the staff of any issues to see how they'd remedy anything since they weren't issues that had much of any impact on my short stay. Otherwise, the pool and gym looked nice, but I didn't make time to experience either. I wouldn't mind staying here again for the group rate we were graciously provided. read more

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// Decent hotel stay. // Limited bar/restaurant options. // Good service, pleasant staff. read more

DoubleTree by Hilton Harrisonburg - Bar menu. Closes at 8pm even during peak season. - Hotels Near Me - Harrisonburg, Virginia

The rooms are clean but very dark. I chose this hotel for a group attending a funeral for a friend because of the restaurant in the hotel. We were very disappointed that the restaurant was not open even on a Friday night. There was also a blood stain on the sheet. The staff was nice and of course the cookies were warm and good read more

This is not the best Doubletree I've stayed in. It's not aging well with signs of wear and tear everywhere. There is a strong smell in the hallways and rooms...a combination of mildew and cleaner. This hotel really needs a refresh. We arrived late at the end of a long drive. Decided to have apps and drinks in the bar. The area was filthy with our feet sticking to the floor as we walked to the dirty table. Menu limited and they were out of basic things so we ordered a pizza. It came out raw. The waitress apologized and brought it back to be heated through. In spite of the rundown condition of hotel and restaurant, I'm giving the stay 3 stars because of the staff. Everyone from the front desk to the bar/restaurant was friendly and helpful. And the indoor pool looked nice. read more

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By far the worst Double Tree hotel my family has ever experienced. Serious safety concerns. We were checked in by a young lady that directed us to use the lobby elevator to get to our 3rd floor room. On our ride up with our toddler and another family of 3 (going to the 4th floor) the elevator came to a jarring stop as it reached our floor. The doors did not open and we shared a concerned look with the other family. My husband and the other man pried the doors open and the elevator was 6" above the floor, so we all immediately got off. They informed us that the day prior they also had a problem with the elevator, and we joked that we would all take the stairs from then on. My husband immediately called the front desk to inform them and it did not seem like a serious concern. He put a trashcan in front of the elevator, which he was told "management would not be happy with" (well customer safety should be a bigger concern). Eventually a sign was taped to the door saying temporarily out of service, repairs would happen soon. When we returned from dinner the signs were gone so we trusted that proper repairs had been made. On our ride up we read the posted inspection certificate and realized that the elevator was out of date on its inspection and it stated that it was unlawful to operate if that was the case. We brought this up and explained the elevator getting stuck to the front desk upon checkout and, again, it seemed like they couldn't care less. My husband also informed them that our room's door did not fully shut unless it was pushed or pulled hard. We noticed multiple doors that were not fully shut (so anyone could have just opened them) on our floor as we walked to and from the stairs in the evening, as well as morning. Again, it was brushed off. These concerns, along with the general lack of maintenance and upkeep throughout the entire building are the reason I will never stay at this Double Tree again, and hesitate to book another stay with Double Tree in the future. read more

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Called night audit person got approval to have stay refunded due to car breaking down in the middle of no where, no phone, took me six hours to walk home. And when priceline calls to get approval for refund Doubletree plays dumb like I did not call them! I have the time and length of my call to Hotel on my phone! Unacceptable. read more

Front desk people were fine, however the place is rundown and in need of a overhaul top to bottom , pool closed , gym tread mill broke, Elevator worked when i checked in but froze on the 1st floor early evening , building decor is really dated and worn, cabinets worn and scrapped , generally the maids appear to take care but the oldness is evident when the drain in the sink wont drain effectively , floor in shower needs to be pressure washed to get rid of soil stains ....... never stop here my friends, good luck read more

First, the good: The guy who checked us in a reception was friendly and helpful. We were offered free cookies. The location is great, easy access from the freeway and within walking distance of a TON of things. The room was quiet and the bed was comfortable. There's a small-ish pool that seems popular with the kids. It's a Doubletree, so you expect more. You just don't get that "extra" here. The refrigerator has a two-hour timer -- who does that? There's no microwave in the room: When I called to ask about it, the guy at the front desk, clearly irritated, suggested, "I can give you the number for the fire marshal so you can ask him about it!" He offered the lobby microwave, which was filthy and barely functional. But worst of all, they've added onto the building, so the wall-length picture window (which appears never to have been cleaned) looks out onto... another wall. For the price, the room was ok. For the quality and service, I should have stuck with a budget brand. read more

DoubleTree by Hilton Harrisonburg - The view from our room - Hotels Near Me - Harrisonburg, Virginia

This was our second time to visit the university and had decided to stay here as a loyal Hilton member. Thought after the first horrible stay they would have improved. No way! Even worse! As always no double tree cookies, they are always out! But not important ! Staff is usually lost at the front desk, coupled with a terrible pool which is not again important. Rooms are a disaster! Bathroom not clean, phone dead.. shower filthy and black marks on the floor, no Shampoo!! Are they serious? Toilet paper roll on the floor and toilet paper holder broken and loose! What's going on with this hotel? Any management ? Is this the new Hilton service and brand? Never again. read more

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What's happened to this hotel??? Used be clean inviting with great service at restaurant! Two ladies running around trying to take care of everything and they're wonderful! read more

Now I know what all the hype is about with those cookies - they were tasty for sure! However, I'm pretty disappointed with this specific location. It looks great when you first enter; newly renovated, huge pool and lounge area (pool was even open despite the pandemic!), and plenty of social distanced seating, sanitizing stations, and guide markers. However, once you get in the elevator, that shine disappears quick. The elevator was dated, and had a pair of shorts front and center on the floor. Then we got to our room. We stayed here while driving to Florida for relocation during the pandemic, and the cleanliness of this hotel room we stayed in was not up to par for even pre-Covid standards. I found hairs in one of the beds, a bottle cap under a nightstand, a used shampoo bottle in the bathroom, and had an extremely ripped duvet (see image). Extremely disappointed with cleaning standards, and concerned about what Covid cleaning measures they're actually following through with if this is how they're leaving rooms. read more

DoubleTree by Hilton Harrisonburg - Massive rip in duvet, hand for reference - Hotels Near Me - Harrisonburg, Virginia

An extra star for the cookies. The sheets are damp and we complained and they weren't changed they just remade. I think it's gross because I don't want to sleep in damp sheets. read more

Hilton Diamond member. Have stayed in many Hilton properties throughout the US and internationally. This hotel is old and shows its age. In addition, the room smells stale, there are no bath mats, the restaurant is not nearly as good as a Hilton Garden Inn (it's buffet only), there's no Diamond member parking, etc. It's the last time we will stay here. The local Hampton and Tru are better. read more

Room is fine, hotel overall is outdated especially for a Doubletree. Worst fitness center I've seen in a Hilton owned hotel, treadmill doesn't work, peloton doesn't work, half the weights are missing. read more

This hotel is fine if you are just looking for a place to stay. The lobby/restaurant area are very nice and the food we had for dinner at the restaurant was good. It is expensive ($15) for the breakfast buffet in the morning and the food is just like any other regular hotel food. The only difference is that every option is available every day rather it just being one meat, etc. It's not really worth the $15 (+tip) to me though. The lady working the breakfast buffet was also not the friendliest, we had her two mornings but I try to give every one the benefit of the doubt. The rooms are very dated. Especially the doors to get into the rooms, they look super beat up. The room itself is fine. There was no fan in the bathroom and I *think* there was mold on the ceiling (I looked after reading another review), because the bathroom literally can't dry due to not having a fan or any air flow. Other than that a one time stay is fine. The front desk workers were very nice and the cookies were also really good, but I highly doubt I will stay here again when there are other options around (with free breakfast). 5/10 hotel. read more

Unfortunately the other negative reviews were accurate. We stayed in room 321 over the weekend and it was filthy. Thankfully I had some disinfectant wipes on me to clean the surfaces. There was stuff splattered on the counters, walls, lamps, etc. Pretty gross. There was a huge splatter of something red over one of the beds. There were layers of dust in some areas as well. The room looked worn down and beat up. Just walking down the hall on the third floor gave you the impression that the hotel was worn down too because all of the doors looked really beat up. One door even had big chunks missing from the bottom of it. I've stayed at Doubletrees all over the world, and this hotel did not meet the standard I would expect for a Doubletree. The bathroom was small, but functional. The beds were comfortable. The room had dark grey walls and furniture though which did make the room seem pretty dark and dreary. read more

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Nice looking property with huge indoor pool as well as outdoor pool. Warm and friendly staff greeted us when we arrived. Our room was ok but is looking tired. It was a bit off-putting to walk in with the tv on.... especially because our room was at the end of the hall, but quickly realized that it had been turned on to welcome us. We did have a strobing light at the door...quickly turned it off. Over all ok, but not as high standard as I expected from Doubletree. read more

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Beats me how or why anyone would this place a bad review! The room was insane! Super spacious and clean. The bathroom was gorgeous, and it was extremely affordable. Aside from the very impressive room, the staff was sweet and went above and beyond for us! I was very impressed by the service! The only two cons I had were 1) the pillows were kind of horrible and 2) the coffee maker was terrible, which is definitely a 1st world problem and VERY minor. Overall I'd stay here again, especially for the value! read more

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Stayed here for a few days while we were visiting the national park, which is about 30 minutes-1 hr+ away depending on which trails you want to hike. The hotel rooms seem old but with renovations, and there was a mix of nice things about our stay but also mediocrity. Even with the lights on our room was dark, and the air conditioner/heating unit was so incredibly loud the entire time. It's also very fickle-- one second it can be freezing cold, and then once you increase the temperature by 2 degrees it suddenly becomes steaming hot. The room itself wasn't very nice but wasn't awful, and our bathroom did seem renovated even though the toilet flushing strength was weak. The nice things were that hotel staff were relatively friendly, you can come back for unlimited cookies (even though they were a bit overbaked and too crispy), housekeeping was still available upon request, and the fitness center/pool were still open although I did not use those facilities. read more

We stayed one night here last week as we were in town for a University visit at JMU. It was a nice hotel and the front desk people were pleasant to deal with. It's located in a great location with plenty of places to eat etc around. However, the one downfall was the condition of the room. Although the room itself had updated furniture etc the cleanliness of the room was way below what I would call a Hilton standard. It was almost like they just made the beds, sprayed Febreeze and moved on to the next room. The bathroom was really bad with all sorts of hair everywhere, toothpaste in the tub from the people before, black mold in the vent and so on. If they could revisit their cleaning procedures then this would be a nice play to stay. read more

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Check in was a breeze and those cookies so yummy! The night auditor that checked me in was extremely polite and friendly. The lobby is fairly stylish and my room was extremely clean. I was a bit disappointed I did not have the "clean room" sticker on my door when I arrived but whatever. Do not worry when you walk I to your room and see the TV on. It's something they do. The bed is comfy and I slept well. Where it falls a bit short is the incredibly small bathroom, especially the shower! It's teeny tiny. I think they could have taken a few feet away from the room to make the bathroom a bit more comfortable. It's a great place to stay on my way to DC! read more

Great hotel. Rooms are clean, although the lighting isn't the greatest. Bathrooms are clean and well-furnished. Staff is all friendly and helpful. Beds are comfy. Quality of the breakfast buffet is excellent, and while I'm not sure it would be worth the full $14, as a Hilton Honors member I get a $12 discount and it was well worth the $2. You can't even buy a bagel for that cost. Great deal. Officially wi-fi is $4.95 but you can get that for free if you're a Hilton Honors member (any level) and book direct with the hotel. Simple enough and you get what you pay for ultimately. Note that the restaurant is closed on Sunday nights for now and they don't offer room service like they say on the Hilton website, but these were not dealbreakers for me. read more

Very comfortable room. The location is great, just off the highway and across the street from a crispy cream. We didn't get a chance to use the indoor pool but the area is huge and looked like a great place to unwind. The price was average for a hotel of this caliber. Loved the warm cookie we got when we checked in (first time we ever stayed at a doubletree). The staff were all very friendly and accommodating. read more

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Free cookies can only take you so far. Poorly lit rooms with no overhead lights (including the bathroom). Drainage was horrible in bathtub and sink, not to mention standing water in the indoor pool by area. As far as amnesties go no microwave, crappy coffee machine from 20 yrs ago. But the deal breaker here is they waned to charge us (my wife, 3 toddlers, & myself) $50 for the crappy hotel breakfast. Decent hotel but absolutely no value here. read more

Had to wait 2 hours for my room to be cleaned. And it was filthy when I entered, despite that time for "cleaning". No hair conditioner provided, but shampoo, lotion, and bars of soap included. These photos are taken upon entry. Didn't even remove previous guests nasty pants.... read more

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So far I'm not impressed. No microwave in the room. Weird smell of chlorine. The toilet paper holder in the bathroom is broken. Came down to the restaurant. Let them know I had a wheat allergy and confirmed no croutons on salad. It came out smothered in croutons and they didn't even apologize. Not even been here an hour and I'm over it. read more

poor experiences from wet floors in the room, noisy air conditioning units, price gouging when their near full capacity.

The hotel industry is in such a bad spot so I am being gentle in my review here. Shower didn't work, clogged completely, when I got to room. 3 towels were wet when I got to the room. Elevator didn't work when I checked in. But they got the shower fixed in 15 minutes. They got the towels changed out in 10 minutes. And they got the elevator working 3 hours later. Short staffed, building is not looking good because of lack of use and staff not pointing out issues as they arise or failing to fix them when they start to fail. Big tv is nice. Soft bed, nice if you like soft beds. Fairly quiet which is amazing with how close it is to highway and on-ramp. read more

asked for no feathers in the room because I am highly allergic. I went to my room and immediately had allergic reaction. Front desk said he said he could see what he could do because housekeeping left for the day. After that he proceeded to tell me that the room did not have feathers, they had down in them, he said down were fake feathers (They are not, they are feathers) I was still at front desk in hives and having trouble breathing when he was arguing with me about the feathers. I had to find a new hotel at 9pm at night with daughter while covered in hives and having trouble breathing. I have never had such a bad experience. I had hives, itching and breathing issues for days. read more

I like this hotel fairly well. The rooms are updated but the "elite" tower is fairly old. The bar area has been remodeled. Overall your best bet for full service hotel in the area. read more

I wish every Doubletree could be this nice. I wish Hilton would make the management companies care more about hospitality than money. It's sad that most Hilton properties don't understand that food service is part of this equation. Here, all is married beautifully. Great staff, attention to details, beautiful rooms and excellent food. That was one of the best Doubletree breakfasts I've had. There were blueberries, salmon, omelets to order and interesting prepared dishes. This is not difficult you just have to give a damn about your guests. The bread/pastry service is always disappointing so a pass there but they did make a nice quick bread. Margarita on the front desk gets a special shout out. I'm not sure why it's optional at many properties to hire and train people as friendly and service oriented as this brilliant desk agent. Thanks for a great stay. Hilton, please visit, take notes and demand equality among your overpriced properties. read more

While traveling we needed a place to stay for the night and of course I do like the doubletree. The front desk female worker was excellent, she took care of my my needs to stay here. This place exterior and interior was very nice like all of Doubletree. Our room was perfect and the beds and pillows was on point. Slept very well. Nice place to stay. read more

We are Hilton diamond members so we have stayed in a wide variety of Hilton hotels, and we love the Doubletree brand because their cookies are amazing! This hotel has great presentation with a beautiful lobby and swimming pool. However, this hotel is pretty average by Doubletree standards. We booked the stay with points, and the hotel canceled our reservation after we had already moved into the room, and then was unable to re-book the room from their end, so we had to book it again. They said they would escalate to management to understand what technical glitch happened but we never got a call back. The rooms are bare bones without any microwaves or fridges. Housekeeping only comes on specific days and only if you call in advance ( due to pandemic restrictions), which can be a bit frustrating . We qualified for free breakfast as diamond members but the buffet was laughably small, just a few fruits, yogurt, and cold bagels. The price was reasonable for the quality of the hotel, but keep the above issues in mind when considering staying there. read more

Disgusting hotel. Hair all over, previous items left from other guests, clearly NOT vacuumed with crumbs and debris everywhere. We gave them benefit of the doubt and were going to swap rooms. Same conditions in second room! We left, absolutely not staying in a nasty hotel room. Save your money and go elsewhere. read more

Nice facility but pool/lobby area is LOUD! Room has windows overlooking the pool area and lots of noise coming from that area. Gets quiet after 10 pm when the pool closes. Nice bar area in hotel. Free parking. Great location. read more

This is an old hotel with lots of awkward upgrades that doesn't flow well. We were given a room on the new side of the hotel and though it was comfortable, there was lots of rode noise from the highway. The cookie was awesome and the breakfast okay. Everywhere else, they just fall short. Try the Hampton up the road--It may be better. In review, nice staff, awesome cookie, decent breakfast, and weird loud rooms. 3-Star average. read more

Everything was absolutely perfect! We stayed here four days with 100 others for a conference and webcast broadcast and the customer service and staff was personable, helpful, and supporting, in every possible way! read more

The staff is helpful and the rooms are clean and comfortable. I arrived very late one evening with no reservation and got a room quickly. Shower water pressure is good. It is very conveniently located for shopping and places to eat. I would stay here again. read more

This is a an above average Hilton property, featuring quiet, comfortable rooms, a salt water pool and a very good breakfast. The love started with our check in. We were both tired from a long work day and drive, and Margarita made us feel so welcomed. Customer service extraordinaire. I didn't have my swim suit with me or I'd have unwinded in the pool. This is a really nice touch, skipping the chemical toxicity of chlorine and opting for an more environmentally conscientious salt water pool. The breakfast is way above average for most Hilton properties, and supports my belief that hotel breakfasts don't have to break the bank for the property to be edible. Well done. We'll most definitely return. read more