I stayed here two years ago and boy had it gone downhill since. Upon arrival the room we were given smelled like mold. Sure enough found a/c unit with mold. The room itself was in dire need of paint job. The blow dryer had dust in it. Contacted front desk asked for manager and was told someone would be coming up to clean unit. After one hour no one showed. I went to the sole person at front desk to inquire why no one showed and asked once again to speak to manager and was told she left early to go to bible meeting and maintenance man left to pick up his son from school. I asked the sole person at desk if she could contact manager to have room changed to one without black mold. read more

Hampton Inn Harrisonburg - South - The a/c unit with mold - Hotels Near Me - Harrisonburg, Virginia

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We stopped here in the middle of a long road trip and checked in at 12:30am. We booked this last minute and just a few hours before check-in and were told this was the last room. From the reviews, we weren't overly optimistic and were just hoping for clean. What a nice surprise! We checked in so late and the front desk person was super nice. She took care of us quickly and answered a couple questions we had about breakfast and also gave us a loyalty bag with waters, sodas, and some snacks. We went to the room and not only was the room clean, it was large and seemed recently updated. We slept great. I went down early to see if they had coffee - they did - and they also had bags to take with more water, an apple and a bagel (gluten free yuck). I thought this was a great extra surprise. Five stars - staff were nice, room was clean and updated, and there were several nice touches that made us glad we stopped here instead of somewhere else. read more

While passing through town on the highway, we had a severe deer accident and had to find a place to crash last minute in the middle of the night. We came here and the girl in the front desk (so sorry I forgot her name) was the most helpful and kind staff I've ever met at a hotel!! We had a great stay considering how much stress we were experiencing. read more

Traveling During COVID 19 Harrisonburg may be my new favorite town in Virginia. Plenty of ethnic restaurants -- a big plus! -- quaint streets, two universities and a clean and comfortable Hampton Inn. We were able to check in remotely; didn't need a key to open the door. The people manning the desk were friendly, helpful and MASKED! So were all the patrons. To me, it's a big deal to be respectful of other people's health, especially during a pandemic. There's an indoor pool. Closed during COVID. As is the gym. Hampton Inn's normal pre-cooked breakfast has understandably gone to the wayside. But there was yogurt, individually-wrapped coffee cake, bottled juice and coffee. I have no problem returning to this hotel. read more

so I just checked out today and there was poop smeared on the toilet seat and the curtains were ripped and had bad words on them also there were bugs that bit me and I had to hump the refrigerator to make it work. read more

Reserved 2 rooms. Requested connecting rooms when we reserved and told it was no problem. When checking in, we were told none were available. The rooms were clean but very dated. One of the rooms was missing a TV. The other room, the shower door was broke. read more

Hampton Inn Harrisonburg - South - Hotels Near Me - Harrisonburg, Virginia

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I completely understand that mistakes happen. It's how you handle those mistakes. What's that's good businesses apart from bad ones this is a bad one. I booked a reservation online. Went to the hotel and checked into the room. Upon arriving at the room the door was open. The room was a mess when I returned to the front desk to ask you want to go off and finish cleaning the room. I was told sorry we have no rooms available. I'll keep in mind. This is after I've already checked in and the credit card and everything has been processed, what made it worse is the coldness of the manager who basically said oh we screwed up too bad you're screwed the same manager pushed past us coming out of the elevator when we were going up to room so he was just a real jerk in general. Hotel was worn and dated as it is I would advise staying away from this property. read more

Hampton Inn - Harrisonburg-South I was in Room 403 which is a room with 1 king bed, a deck, a desk chair, a small upholstered chair, the normal dresser/refrigerator, and a bathroom with a walk-in shower. The shower where the shower base meets the wall featured a continuous line on mold along the two sides and across the back and up the corner by the sliding glass door. The mold appeared to have been growing there for some time with no visible signs of mitigation such as scrubbing. I brought this to the attention of the manager as we left showing her pictures. She acknowledged that it looked like mold and said that she would have her "maintenance man" look at it. The fact that daily housekeeping is not responsible for maintaining the cleanliness of the bathroom or bringing this to the attention of management is telling. The pictures that I took show the mold as a very serious problem that anyone with cleanliness in mind would notice at first glance. I have been in many Hampton Inn hotels and never seen such mold. I will add that the breakfast area had two warming pans of food each with a tray of sausage, scrambled eggs, and sautéed onions. I can only assume the other warming pan was considered the warm one, the one that I used was cold. There was a fruit bowl with no fruit. There was cream cheese but no bagels. The orange juice dispenser on the juice machine was marked "out of order". The breakfast area looked very under funded and lacking concern. This hotel simply did not meet the standards I have learned to expect from a Hampton Inn. While the hotel is branded a Hampton Inn it is basically a cheap trucker hotel that fits the character of the surrounding neighborhood. read more

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On a hot Summer day, one of the hottest & steamiest days of the year, and traveling for 18 hours, all I wanted was a cool, refreshing shower. In the midnight hour and in a half dazed consciousness state, how do you turn on the shower? Where is that little knob that you pull out or up or flip to one side to make the shower start pouring cool refreshing water on to your hot, tired, furry body? Please, if someone knows how to make this shower work, please please please tell me. Aaaauuuuggggghhhh! Looks like I'll have to suffer sleeping in my grimey sweat. Wait! They are so insidious. They put up the instructions for all to see. But what self-respecting snowman, or abominable snowman, would ever read the instructions! GGGGGRRRRRAAAAA! PS the hotel was an oasis & I enjoyed my stay read more

Hampton Inn Harrisonburg - South - Where's the lever? - Hotels Near Me - Harrisonburg, Virginia

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Considering the great reputation of Hampton Inns, this falls a bit short. It is an older Hampton that needs updating. For example, there are no outlets by the beds to charge phones, hearing aids, watches, etc. The tv channel guide was 100% incorrect. (Luckily we found one channel we like that wasn't even on their "list".) We had to search to find cups. Two good things, the room was big and the desk attendant helpful. For the price they change (plus they charge for parking) we will try somewhere else next time. read more

I had made reservations by phone with the 800 number for Hilton hotels. I explained I had two dogs and needed something close to the highway. We got there. Checked in and then walked my two dogs. When we came in to go to the room they said they were not dog friendly and we could not stay. We had driven 10 hours to get there. I also had great difficulty understanding the young man who made the reservation. The manager who was standing there never apologized or said a word to us. He let his assistant do it. I asked for a credit on my charge and they said they could not do that till the day. I am done with staying at Hilton's read more

Breakfast was a nice start to the day. Staff was not very friendly. Not one staff member greeted us when arriving at the property - for five days. We happened to have stayed during a week of internet turmoil - can you imagine a week with out Wi-Fi?? Housekeeping was hit and miss. One day none, the next great, the following semi clean. Loyal Hilton Honors guests, but this was not our best experience read more

Our stay at the Hampton Inn South exceeded our expectations. We had an extended stay here (4+ days) and were pleased with all of the staff and the breakfast options. This hotel is a great location - right off the highway and about a $10 uber from downtown Harrisonburg. Some things to note: King rooms are spacious and have refrigerator and microwave. They also have walk-in showers. Queen rooms are a solid size and have refrigerators (no microwaves). These rooms have bathtubs (+ showers). The gym and pool are on the smaller side but conveniently located near the elevators. read more

Out of all the Hampton Inn's I have stayed at, this one is at the bottom. It cuts corners. No bottled water in room. Breakfast has no bacon or sausage. My son said there were several small spiders in his room. ( no extra charge) read more

This is not your usual Hampton Inn. It's much older, rooms are smaller and in spite of an attempt at upgrading this just needs to be taken down and rebuilt to today's standards. It's very shopworn. There was water damage coming from above in the bathroom and a corner of the bedroom. Wallpaper was splitting at the seams. Noise from the hall was considerable. The price does reflect the condition when compared the Hampton Inn South in Harrisonburg. The free breakfast was as expected at Hampton Inn. Kudos to friendly and great service from the front desk staff! They were great! read more

We stayed at this hotel for our wedding. Its a very nice hotel for a good price. We had a king bed in our room and it was very spacious. The sales staff,David and Manuel, were super helpful and friendly! They also offered us a shuttle to us to transport the wedding party. Our room had a fridge and microwave which was super helpful for storing leftovers! read more

A few reasons I will NEVER stay here again (but it might be OK with you...) 1) The place smells awful. It must be upwind of a cow farm or something, but unless you're a farm person yourself, the stench can be unbearable depending on the wind. It was NOT the hotel, but the vicinity. 2) No pay per view on the TV. Maybe it's a Hampton thing, and I rarely need it, but it was sorely missed tonight. 3) The business center... if you need it, it sucks. The computers are slower than most. 4) The pool... very dingy. I picked this place because it advertised "indoor pool" but I was embarrassed to take my kids there. On the plus side -- what moves this up from one star from me is that the staff was very friendly, the room was clean, and the price was outstanding. So if that's what you need and you can hold your breath, enjoy. read more

Have stayed here multiple times and this location has gone from okay to a complete dumpster fire. The last two times the computer system has been down so we cannot get room keys. Last time some other family members wanted to get a room but couldn't get a reservation because the system was down, even though the place was nearly empty. Tried to get something to drink - the hotel store had nothing, the vending machine was sold out and the ice machine was out of order. It has the feeling like a place that nothing gets fixed because it's going to close next week, but it just keeps operating this way for over a year now, We will NEVER stay here again even though it's the closest Hilton property to our frequent destination. read more

I would give this Hampton 4 stars based on a mid-level hotel priced in the $100-$125 per night range it is, However since we paid around $280 a night with a two night minimum, it gets 2 stars since this Hampton is well below what I would expect from a $300 hotel. I understand all about supply and demand and it being JMU graduation weekend but this is simply price gouging, something the city of Harrisonburg needs to put a stop to. Just because they can charge it doesn't mean they should. The breakfast was the same frozen too heated in a microwave stuff every mid/low level hotel serves. The staff was friendly but the girls at the front desk may want to lower their voices with their private Spanish conversations. Bed was very comfortable but only has a sheet and a very heavy comforter. Sink and tube drained very slowly. The decor in the rooms is drab. (needs some pictures on the walls) Parking spots are narrower than normal. read more

We really enjoyed our recent stay at this Hampton Inn. The rooms were exceptionally clean and comfortable. We were on a recent road trip- my daughter in law, three grandchildren and myself. A real three ring circus. Carolyn (I hope I'm getting her name right) on the front desk was sooo helpful. The kids enjoyed spending time in the pool at this location. I usually find Hampton Inns to be clean and comfortable, but this one went above and beyond. read more

stay away from Hampton Inn Harrisonburg South. Travelled all day to visit family November 4th only to find that the hotel had overbooked and sent us to another Hampton inn ten miles away at ten o'clock at night. they tried to tell us the issue was because we had used a third party reservation system but no we had booked online directly through the hotel and had called earlier in the day to confirm late check-in. No problem. Our key would be waiting for us. When we got there we could tell that others were having the same issue and were being sent away. We received no apologies, but told that the other manager was new and didnt know what she was doing. I do not know what "other manager" was being referred to. We were charged $175 for the privilege of being moved to another hotel which didn't have two queen beds and the key didn't work on top of paying full price at second hotel. When we called Hilton Honors We were hung up on. Called again and was on hold for thirty minutes and then was hung up on. Called again and was told a ticket would be put in and we would hear from the hotel in three days. Three days later we received an email saying that It was a late cancel so they couldn't reverse the charge. Stay far away from Hilton. No customer support and you may find yourself with no place to stay and an illegitimate charge after your long journey read more

I read the reviews of others and wonder if some got the location confused with others. The hotel was not outdated or close to a landfill. Right off of the highway which was convenient. There are not many amenities right next to the hotel but they are close enough not to worry about traveling or navigating to them. The staff was exceptionally helpful. I didn't have a chance to eat breakfast but as with all Hamptons, I'm sure it would have been the standard breakfast that is offered at every location. The hotel was clean, but with all of my travels, I tend to be a little particular with little things. Such as fingerprints on the door. The rooms were comfortable and clean otherwise. The only complaint that I would have is that the duvet was a little different than what I have found in other Hamptons and it would continue to slide off of the bed. Maybe I was restless. I will gladly stay at this location again. read more

Can I give this place a negative amount of stars The breakfast is horrible. Hockey puck sausage, rubbery egg like omletes with rubbery cheese like substance in the middle. Don't even get me started on the poor selection of fruit or other options. Our toilet clogged and the front desks response was "our maintenance people aren't here. We can give you a plunger. Or move rooms" We have 4 people in our room two of which are children. Moving our room for one night is a huge inconvenience. How about you get your butt up here and unclog the toilet or give us some type of consolation. This is poor unacceptable customer service. I can't believe this is how a Hampton Inn treats their diamond members read more

Placed a reservation with this hotel through Priceline and paid at the same time, after returning home I see another room charge on my credit card. Called the hotel and was told I would have to wait for a refund. Front desk staff were not helpful at all, either in person or on the phone. Repeatedly told me that their contract was with Webroom not me. So I could not deal directly with them, even though I was staying in there hotel. I do not believe this is representative of the Hampton Inn chin, or they would be out of business. read more

Stopped midway, at midnight on the way to South Carolina. We appreciate the price point and dependable quality of Hampton Inn. This stop was no exception. Clean, quiet, helpful team and good breakfast. read more

This Hampton Inn is sufficient for the area but it lacks many amenities and it is outdated. What really bothered me was the horrible customer service and treatment I received from one of the front desk clerks during my stay. The hotel is not full, in fact, there are few people in it as can be seen from the empty parking lot. When I booked the room, it was under the AARP rate with a 2 pm checkout availability. I tried to call the front desk repeatedly throughout the day, and no one would answer. After being out for the night, I decided to go to the front desk to tell them that I would like the 2:00 checkout under my rate. The clerk at the desk, Rudy, was the rudest person I have ever encountered in customer service. She looked at me with disgust and told me that it was subject to availability and she couldn't give me the check out time. The way she approached the situation was what really upset me. She acted like she was doing me as a customer a favor. We stayed here last week and when my husband asked for an extended checkout, it was given very politely by another clerk. Therefore, it is my belief that Rudy is sexist and would not give it to me because I am a woman. I should have sent my husband down and I am sure it would have been extended. Rudy's demeanor towards customers is ridiculous and I strongly suggest that she get out of the customer service field because she is not friendly nor cordial at all. There was no explanation for it nor an apology for why she decided she could not give me the check out time allotted under the AARP rate. We stay at Hiltons all over the country and as Hilton Honors members rarely stay at another brand hotel. I cannot recommend this hotel based on her behavior. I checked online and there are plenty of rooms available tomorrow so I have no idea what she is referring to "based on availability". There is plenty of availability in this hotel tomorrow. read more

We have stayed at this Hampton location previously and lives up to the memory. The front desk staff were welcoming and friendly. Rooms clean, neat, and smelling fresh. Will definitely return. read more

Hampton Inn Harrisonburg - South - And this is what perfect bacon looks like. Tastes as good too! - Hotels Near Me - Harrisonburg, Virginia

Loved this hotel! Felt clean and safe. The rooms were spacious and bed were comfy. The showers were hot and the water pressure was perfect. The breakfast was good and the coffee and tea available throughout the day was a great perk. Would recommend this place and would stay here again when in the area read more

Surprisingly great value given the location. At first you think you have entered truck stop heaven - but don't let that stop you from staying here. The staff is wonderful - especially the woman who maintains the breakfast area - what a doll!!! Room is clean and up to standard for the Hampton Inn line, and the hotel is well maintained. read more

Basic Hampton, nice staff. Short on quarters, so we had to venture out to find some to get our laundry done. Pool is not heated, unfortunately - pool area is very nice. read more

The hotel was a bit less than I would have expected from a Hampton Inn. It was still reasonably ok, and the location is great by I-81, but we noticed a few maintenance issues. Like the overflow cover for the tub being installed upside down, or the drain in the sink being cracked. We've also now had a string of hotels where we have requested cribs and none have appeared, including this one. read more

Hotel is clean, nice breakfast area with fire place. Big mama at the front desk needs to lighten up, give her face a rest and smile.... The fridge was not working in the main tuck shop and all the frozen treats were melted, when I told big mama about it she shrugged her shoulders....... How do these folks end up at the front counter???? Anyways the stars are for the clean room. read more

Nice, clean room. Great location and price, if you need to stay in Harrisonburg.

When we visited, renovations were still happening, but they really had no impact on our stay at all. As stated before, Tanya at the front desk was fantastic!! Between the quick-n-easy check-in, to the cookies, to the check-out, flawless! Breakfast was one of the better ones, and the dining area was large, while the breakfast selection were many. Room-wise, it was spacious, and externally quit - my only issue was that our heat/AC fan sounded like a car starting up, which is noisy as heck in the middle of the night! Other than that, we'll be staying here every time we pass through Harrisonburg! read more

Sorry day late on writing the review but travel plans were more important. Had no reservation but had to stop, arrived at the north unit to find only smoking units available so was not interested. They kindly assisted me with reservation at the south. Was treated at the front desk with kindness and humor. The room was clean and better then expected. The breakfast in the morning was again better then expect and dining area was large. Thank you for a great evening. Back on the road read more

My wife and I stayed here in August 2015. We paid about $128 AAA rate, which seemed high based on my previous experiences. Hampton Inns are clearly nicer than Super 8 or Comfort Inns or Days Inns, and this hotel was no exception. The room was very good and the lobby/ breakfast area was much much larger and nicer than the other hotels I mentioned. Good breakfast. There is nothing special about the location. It's adjacent to a Super 8 and it's located at an exit of the interstate highway I-81. The nearby town of Harrisonburg is very nice, but this hotel is located on the outskirts where gas stations and convenience stores are the norm. read more

Nice hotel. Quiet, comfortable, and clean. Enjoyed the free hot breakfast that was very good, and Erma (the lady running the breakfast) is an absolute delight. read more

Overall, a perfect stay. The staff at the front desk helpful was very helpful. The room was spacious, had great accommodations. It was really close by to Shenandoah National Park, which is why I was in town. Price was within region. Great breakfast available in the morning. Will definitely stay again. read more

After paying $138, I expected a lot more. TV was very small, bed was uncomfortable. Yeah, it was clean, but the staff was horrendous. The house keeping woman just WALKED IN to our room, without a knock or anything. And the man behind the desk was the rudest service I've ever received. Will not be coming back to this particular hotel. Take my advice, find somewhere else. read more

While the room was clean, the hotel front desk staff and reservations manager do not understand what customer service is. When we checked in, the ladies at the front desk had no idea how to find our reservation (my relative reserved a block of rooms) and had to resort to a handwritten notebook to try and find it despite having a fully functional computer. My relative had already paid for the rooms and they made me put down a credit card because they said he hadn't paid. When we checked out, the front desk contact said the room was still not paid, and the manager initially refused to come out to discuss it with us. When she finally appeared, we didn't get a greeting or an apology for the confusion. There were other guests there dealing with the same issue. The cleaning staff does a great job but the front desk staff and managers need some serious training in kindness, problem solving and apparently their own systems. read more