This hotel has its good age and its bad. I recently stayed here for a meeting in the Indianapolis…read morearea and when I first arrived, this place was like a college frat house. It was 9pm, the halls were loud, pool and gym filled with grown adults, everyone had their doors open. On top of that, My associate was in room 110 and his door wouldn't lock at all! We couldn't change rooms either. The next day, the ballyhoo from the shenanigans last night was finally gone. The place felt like a normal hotel. I will say the hotel has positives like good breakfast, easy parking, plenty of places to walk too and your close to the highway. Staff is friendly too. Overall. It's a 2.5 star place

This place is on its way downhill. There are thistles, which is a noxious weed growing in the…read moreflowerbeds out front. A room 218 had mold and black mildew growing under the caulking on shower stall, the shower stall floor look like muddy feet had been in it multiple times and half he cleaned. The door to the bathroom was delaminating from too much moisture in the bathroom. I will never stay at that hotel again.

Beautiful hotel with really nice amenities. Only complaint is the bedding. It's the same at all…read moreMarriots and not specifically this one. If you move any in your sleep and you don't stand a chance if you're not alone in the bed. The bedding is confusing and will have you all discombobulated. But will definitely return. Great addition to the brand!

Good hotel but you have to figure out airport shuttle pick up. We waited an hour and a half while…read morewatching all the other Marriott shuttle buses go by. Horrible communication. We will choose another hotel next time.

It was my first time visiting the SpringHill Suites at the Keystone location in Indianapolis. I…read moreonly stayed a few nights and was mainly gone during the daytime. I booked this place because the other hotels in the area seemed unreasonably priced for a weekend stay. Our main destinations were located near Downtown Indianapolis, so this hotel was at the perfect price point for about a ~25 min. drive to the downtown. I mainly stayed here because other reviews noted how clean the rooms were. And I had no complaints about the cleanliness of the room, it was impeccably clean. Our room looked like no one else has ever stayed there. I am pretty nitpicky about cleanliness of hotel rooms, and I always make sure to check the mattress, pillows, and any couches for those not-so-fun bugs. This room passed all my tests and exceeded my expectations! However, all of the other hotels I've stayed at would always come to the room to at least make the bed and throw away any trash that we've accumulated from the previous day. I have stayed at *not so great* sketchy hotels, and they even cleaned the room and taken out the trash. One thing to note about our stay: the weekend I booked was the same as the FFA convention and there was also a local school football team staying on the same floor as us. I noticed that the football team's room were consistently being cleaned and delivered a fresh set of sheets to every room. I'm unsure if this was a user error thing, and I had to request fresh sheets and for them to clean our room during our stay (?) but regardless, I would've appreciated the service as well. The breakfast here is definitely something to write about. Other reviews say its "OK" but as a breakfast lover, I thought it was exceedingly better than any other hotels I've been to. I especially appreciated that they served tortillas and hot sauce each day. I didn't expect any less from an Indianapolis hotel. TLDR; Cleanliness of the rooms is the biggest reason to book, especially if you're a clean freak like I am. Will you get amazing service to rave about? Probably not.

Whenever I come to town or need a little mini-vacation, I always stay at this hotel…read more I can't say enough good things about this place! From its premium location, to the price, the spacious rooms, to the staff... who always make me feel welcome. I highly recommend it!

I'm local to Indy but needed to stay closer to family after my grandpa passed. My sister and I were…read morethrilled with our stay at this hotel! I'm so glad I chose this location. Lobby was very clean and there was water available for the guests even at almost midnight. Our room was spacious with a desk, microwave, & fridge. Toiletries were stocked and there were plenty of towels. The bed was comfortable and the room smelled fresh without any fragrance. If you're sensitive to smells, this hotel is a great choice. I also did not see any signs of mold or water spots which is relieving. The only thing that could use improvement is the soap pumps on the shower wall, they turn brown around them between the bottle and the wall but unfortunately I think that's out of anyone's control since they're quite literally stuck to the wall. The man who was at the counter during check in was also really nice and we would definitely stay here again! There are plenty of restaurants nearby and it's in a safe location.

Courtyard hotel by Marriott in Plainfield Indiana. The hotel is right next to many shops and…read morerestaurants. They even have a AMC theaters right next door. There is parking around the hotel. Our visit was Friday July 7, 2023. The price for one night was $189.00 not including tax and deposit fee. As you drive up to the hotel. You see many shops and restaurants. You go to the Courtyard and walk right into the door. You have the front desk to the left when you enter the lobby. You also have a bar and seating area on the right when you enter. As you make your way to the front desk. The nice staff member then give you amazing customer service and give you a key to your room. The elevator is on your left and down the hall which is kinda dark. You go to your floor and use your key card to enter the room. The rooms are very spacious. You have one bathroom with a tube and shower. One or two beds and a very big tv. The tv is a smart tv. The beds are very comfortable and nice to lay in. The bathroom was very clean during our visit. They have a fridge, microwave, and Keurig in the room. They are on a stand that has open panels which I thought was a cool feature. (Photo below) The location is amazing as you have many stuff to do during your visit at the courtyard. There is literally an outlet mall right next door. You can just shop til you drop at so many options. You do have a AMC theaters right next door as well. So there is plenty to do and have options if you don't want to travel so far. The location is in a safe area. We didn't feel unsafe during our visit. The hotel does not have pool but they do have a gym. We did not get to use the gym during our stay because there is a planet fitness about two blocks away. We did not get to use the bar either. So we can't tell you if the drinks was good or not. We also did not eat breakfast. The staff members was amazing. Very nice and very friendly during our stay at the courtyard. They went above and beyond and had a smile the entire time when they was talking to us for all the information about the hotel. She felt like she really enjoy her job and wasn't there just for paycheck. We did not have any issues with the staff members. We do recommend this Courtyard hotel as the location is nice and the hotel itself is really nice. The only thing I wish they had was a pool. That will be fun and very nice touch during anyone visits. Definitely if you have a family. Overall 4.8/5

Stayed here due to attending a dog show near by at Boone Cty Fairgrounds. Its easy to access…read morefrom the freeway. You can exit off freeway at either #132 or #130. It is near a shopping area, so if you forget anything their is an Ulta, Dicks, Drugstore, grocery store etc all within less than a mile. Also there is plenty of food choices. An asian steak/sucshi house, city BBQ, Chikafilet, wendys etc.... That makes for a great location. The hotel itself is well staffed and clean. The luggage valet trolleys were a little dirty. They have free breakfast in the AM, offer team and coffee 24/7, have free apples at the desk. Plus a large pantry of add on foods/items to charge to room. Nice. I left my toothbrush at the last hotel, no problem, tey comp'd me a new one. Room is spacious. Lots of storage. Luggage rack, fairly comfortable bed. Room not overcrowded with furniture. Thats a plus. Decorated on trend. Bathroom has glass door not flimsy curtain. Also nice. What deductd a star is they choose to use what looks like a matress pad for their comforter. It is so thin it barely keeps one warm. Plus they fail to disclose to make the air lower at night you must adjust the wall unit AND window unit. Odd. That shouldnt be a thing one needs to do. Seems inefficient. Other than that, was very happy to stay here. Staff was excellent.

Terrible experience. When we arrived at 8:30 pm, we had to wait 20 minutes for someone to check us…read morein. There were no employees to be found. Several other guests were trying to purchase food and get help as well. Once we got to our room, it was not the room we reserved or paid for. Reserved two queen bed room and got one queen. They said no other rooms available. and the toilet seat was not attached. Would never stay here again.

The Hilton Garden Inn is one of Carmel, Indiana's more affordable hotel options. It's relatively…read moreclose to Carmel's Arts & Design District and has a handful of restaurants within walking/wheeling distance. I visited the hotel while participating in an event. It's a four-level hotel. It offers connecting rooms, free parking, free WiFi, digital key, an on-site restaurant (I know the breakfast buffet is now $14), an indoor saltwater pool, fitness center, business center, and is in the middle of a residential area with a mix of apartment communities and businesses surrounding it. There's also a patio with a fire pit. I checked in around 4pm - after the allowed 3pm. When I'm on this event, I sometimes get in early, however, I was pretty busy in Carmel. I reserved and received an accessible room, at least by their own definitions. It's accessibility is definitely a bit weak by ADA standards. I am a wheelchair user who was in room 328 and there was definitely barely enough room between the bed and the large dresser. I literally rubbed. If you're in a larger wheelchair or motorized chair, you definitely don't want this room. That said, bed height was good. This was a room with a bathtub that has grab bars - not ideal but workable (and does meet ADA). I had identified being a wheelchair user in my reservation - so I'm a bit disappointed to be placed in as room where it was difficult (but not impossible) to navigate. If it had been impossible, I'd have requested a change. The free WiFi works well. You can upgrade to a premium experience for $4.95 a day. There were handles on the curtain that make it easy for a wheelchair user to open and close them- nice touch. The doorway is relatively light. Elevators are roomy enough for a wheelchair and multiple guests. The lobby is nice and dining area comfortable. I had dinner at a surrounding restaurant, however, I did stay in the hotel for breakfast and was pleased. The main employee I dealt with was friendly and helpful. I had asked for a copy of the city newspaper, however, they didn't have one (they do offer a free USA Today). Overall, this was a positive experience. While the accessibility for a wheelchair user in my room was somewhat disappointing, it was for the most part workable and other accessibility issues were as expected. I would likely return here, however, I might explore a different room to see if I could get a little more comfortable with navigation. The hotel seems to be a bit older and could use a bit of a touch-up, however, it was clean, comfortable, and this was a good stay.

Stayed here for a Mom's Night Away From My Children and Husband/ Me Time/ Refill My Cup Night. It…read morewas a lovely stay. Used the gym (awesome treadmills) and the hot tub. No complaints other than I left my swimsuit in the bathroom, called them the SAME DAY as check out. They said they would put it in the lost and found and when my husband went back 6 days later, they could not find. More annoying than anything. It's replaceable but I gave the my name and room number all before my checkout time, so there was no gap in when I left and when another person would've come in.

I love this hotel. The staff is amazing Love the kitchen. Great breakfast Grills for BBQ. Very…read moreinviting bar and comfortable seating. Garage parking. to the STAFF. Thanks for a wonderful stay your smiles made me smile an to me it's priceless great Job

For a two star hotel this place was nice. We stayed in Room 305. The room was clean. There was a…read morefridge and microwave, which is so convenient. The hotel is close to the stadium and walking distance to other places. Although I must admit I would probably not walk alone at night down a certain street cause it's a little dark and quiet. I would consider staying here again if I were to come back to Indianapolis. My only disappointment is getting an item back that was left behind. My child left his blanket in the bed, and when we called to try and get it back, we were instructed to go through a third vendor they use. Long story short, it would cost us over $800 to have this $10 blanket shipped from Indianapolis to Chicago. Yes...$800! The blanket really doesn't have to fly first class just to get home. Lol.

At approximately 8:45 a.m., nearly three hours before checkout, someone attempted to enter my hotel…read moreroom while my son and I were still inside. I heard a very faint knock, and as I approached the door to see who it was, the door began to open. I immediately yelled, "What are you doing?" The person quickly pulled the door shut. By the time I reached the door and looked through the peephole, I saw them hurrying down the hallway. As a woman traveling alone with a child who is on the autism spectrum, I found this extremely alarming. Guests should be able to feel secure in their rooms, particularly when they have not checked out and the room is still occupied. The incident raised serious concerns about privacy, room-access procedures, and whether staff are properly verifying occupancy before entering. Unfortunately, the response I received at the front desk made the situation worse. When I reported the incident to Stacy Milton, she was dismissive and rude. Rather than expressing concern or apologizing, she asked, "Did they actually enter your room?" She also stated that she did not know who the person was. That response did nothing to reassure me that the hotel knew which employees had accessed the floor or attempted to enter my room. When I said the incident needed to be addressed, her response was, "Why wouldn't I address it?" Her tone was defensive and unnecessarily confrontational. Because we needed to leave for the airport, I could not remain at the hotel to pursue the matter further. As I was leaving, I overheard her speaking to the general manager and complaining about our interaction rather than focusing on the serious safety concern I had just reported. Once I was in the Uber, I called the hotel and asked to speak with General Manager Sara Gabbard. I was told she had stepped out, and my call was transferred to voicemail. She has not returned my call. There were also several maintenance and cleanliness concerns during our stay. The hallway carpets appeared old and heavily soiled. The bathtub and shower combination had a noticeable weak or soft area in the center of the base, which felt unsafe and gave the impression of possible unaddressed damage. Taken together, these issues reflect serious failures in leadership, maintenance, staff training, cleanliness, guest service, and basic safety procedures. The most concerning part of this experience was not only that someone attempted to enter an occupied room, but that the hotel's response showed so little urgency, accountability, or empathy. This was an unacceptable and unsettling experience. I would not recommend this property to women traveling alone, families with special-needs children, or any guest who values privacy, cleanliness, safety, and professional hospitality.

I came here for a seminar and really liked that this Hilton Garden Inn has a bar right inside. We…read morespent some time waiting in the lobby bar area before the event started, which was a nice treat to sit and order a drink while waiting. The bartender was friendly and welcoming, though the whiskey sours we ordered weren't the best. Once the seminar began, we were guided into a room that was a decent size with tables set up comfortably for the group. Dinner was provided, and it was a taco bar. It was pretty average, but i was hungry. I did enjoy the chips and queso, and the white chocolate macadamia nut cookie was pretty good. The seminar itself lasted about two hours and was informative, so it felt like time well spent. This was my first time visiting, and overall the hotel made a good impression. I also noticed they have a nice outdoor patio area, which would be great to enjoy in better weather. Unfortunately, it was raining the day we visited. Still, it's a solid spot to keep in mind for events or even a future stay.