2014 update: They removed every single one of my supporting photos. hmmmm Marriott? I think not. Note: I stayed in this hotel for 10 nights for a local conference. This review is on my room and the rooms of two of my associates during this time. Lobby: This hotel has a lovely lobby with complimentary coffee and tea out front. The weak, nasty coffee was my first hint that I was in for a disastrous stay, but more on that later. Check in: I came in fairly late, around 8 pm. Check in went fine except I was offered NO HELP with my bags. I had four for this long stay and after a long flight, got to juggle this alone. There was one person behind the desk and I didn't ask for help, knowing my bags would take forever to get to my room if I did. Room: I don't know where to start. I guess with a description. It had new carpet. Yay. That was the only good thing! The room was a king, and basically a box: around 20 x 20 feet square with the bed, dresser, TV and desk jammed against a wall and very close to the edge of the bed. There was a flat panel LG TV and a weird single serve coffee maker with no sugar or fake cream. There was a small fridge in the cabinet below the TV and the door to the cabinet opened left and the fridge opened right. The fridge was always too cold or not cold enough. There was a small love seat, a tippy coffee table and a computer desk. The sink was separate from the toilet/shower by a door. The Ugly: * Bed: Gets its own section o My first night, I pulled back the covers on the bed to find a long black hair on it. o There were old greenish stains on the sheets. o The bed had a huge dip in the middle. I have slept in many hotels. This hotel it was IMPOSSIBLE to sleep through the night. This was not just me: Others in my group said the same thing. The bed simply did not let you sleep: everyone was waking several times a night. After 10 days of this we were all pretty short fused and cranky. o The pillows were TERRIBLE. o The sheets didn't fit and kept coming untucked o There was no comforter, it was a coverlet covered by a flat sheet. * The room darkening curtains were a good thing and worked well to keep daylight out, despite rips and holes in them covered in duct tape. * The bathroom sink area was so small there was nowhere to put anything and the corner of it had a weird hole in it. * The bath area: mold around the shower handicapped handle. * Toilet: rust and other stains around it. * Tub was strangely shallow (no room for a bath here). Maid Service: * I used a glass the first night and left it on the coffee table. It stayed there the entire 10 days. * I never got any fresh glasses and used the same two glasses for my whole stay. * The housekeeping carts HAVE NO VACUUMS on them! I saw this for myself, and my room, which accumulated crumbs from bringing in takeout, was never vacuumed the whole 10 days. * An associates bed wasn't make for three days because she left a shirt on it and the front desk said the maid was not allowed to touch personal items. Other * The electrical outlet near my sink did not work and I had to have the hotel engineer come replace it on the second day. * They changed cable providers while I stayed there. So every room's TV and remote had to be reprogrammed. After I called them about the snowy TV, it t took them an hour to get to me, when I got to my room to relax for a few hours. * The rooms and hallways on some floors smelled moldy and damp. * One friend's room also had mold and a HOLE IN THE WALL. * I was on the second floor and someone above me thought doing laps in their room all night was a great idea. Thump Thump Thump most nights til 2 AM. Breakfast: This is the only meal served here. They charge $9.95 for the buffet in addition to the room, and it's not worth half that. The only saving grace about it was the lovely chef making custom omelets. She was a fantastic lady, laughing and joking and great customer service. The dining area is pretty shabby looking with scratched chairs and ripped areas. Bar: Maybe six people can sit here. Pool: Outside, filthy and needs to be resurfaced. Hot tub/spa: There used to be one. It is now FILLED WITH CEMENT! Departure; I was never asked how my stay was, if they could do something more, etc. Not once. I did get apology after apology about the room, the service etc., when I mentioned anything. But apologies, by the end of the week, were pretty hollow. I heard rumors that this Marriott is about to undergo a significant facelift. I sure hope so. Please please change ALL the beds! I felt tortured by the end of the week. Even with this upgrade, I can't say I would investigate staying here again. read more

This dirty hotel was disappointing and did not accurately reflect the Marriott brand name. The bathroom exhaust fan was covered in dust and rattled loudly, 2 lightbulbs were burned out, carpet was stained in areas, tile floors were filthy dirty. Our feet and socks were black. Luggage carts were left in the hallways, not placed properly at the front door. Unless the management is replaced and housekeeping staff is retrained by Marriott standards, this hotel is on its way to being reflagged. read more

The area is really shady... at night I saw about three prostitues around the corner of the place. The hotel itself is nice and well cleaned. However, they are penny suckers. In the middle of the night, I woke up and tried to get myself 3 bottles of water. I went to the little merchandise place by the front desk (where no one was) and I looked at each and saw the price was 1.50. A little much for aquafina but it was a hotel so it was okay. I looked all over for someone at the front but I couldn't find anybody! So I took a piece of paper, left a note with my name and room number and left 4.50 to cover the waters. 4 days later, I see a charge of 34 cents to my credit card. Confused, I called the hotel back to speak with Ashley. I wasn't upset over 34 cents but I wanted to know what was going on. She sounded frightened that I would question that and said it was sales tax from the water. I told her I can't believe they went through that hassle just to charge me 34 cents after I just as easily could of walked off with them or not have left a note. She told me she was going to get a manager and immiedately put me on hold before I had the chance to say it wasn't that big of a deal. The call waited and waited and the phone hung up. I called back for Ashley to pick up, and I said we got disconnected and she (Ashley) said "oh yes we're gonna refund that back to your card", I'm like this sounds shady so I asked to speak to a manager. She comes on the phone with the sassiest attitude you could imagine, and basically back talked me and such when I tried to explain the situation and my sincere confusion to see if anything else was going to get charged. All in all, terrible resolution service, not worth staying at. read more

Unsatisfied with the manager Jody telling me there is nothing he can do about My Liz Claiborne sports jacket left in my closet, even after contacting the hotel within hours of driving off to request they find and save it . When I called they said the manager of housekeeping would return a call. Nothing. Next day called said there was a guest and they couldn't check. WHY DID YOU NOT CHECK BEFORE IT WAS OCCUPIED? This is the last time I will leave $5 under a pillow! I will not stay here again if I can't trust the staff. If this is the way you treat gold members the. Why even bother! read more

Booked via telephone to hotel despite finding cheaper price online. When I booked the room, I was told that I had to file a claim with customer service to get the cheaper room rate, which I did. The next day, I was told that they didn't see the lower price online. Looked again and cheaper rate still available online. read more

Good choice in Waco for the business traveler. Central location withing walking distance to the convention center and the suspension bridge/river. The staff is super friendly and helpful. The rooms are well appointed and clean. Each room comes with a fridge and there are dry cleaning/laundry services if you choose to use them. Also, they have breakfast every morning, for $9.95, which is a decent deal. read more

I stay here once a year and it's always clean, comfortable and friendly. They always seem to be adding little things to the lobby bar/restaurant to make it more pleasant and more useful. read more

This is a nice hotle. It's clean the staff is friendly and bar had cool drinks and the hotel food is good. I would definitely stay here again. read more

The hotel is is clean and updated and the staff are very good, handle issues(me) and overall give great service(especially the front desk person with dark hair at 6am on 4/20/16). My only complaint is that coffee is not set out in the lobby before 6:30am. read more

Weekend stay. Friendly staff. Nice clean hotel. Nothing fancy but typical Courtyard. Room was nice and clean. Breakfast in the bistro was good. We would stay again. read more

I stayed here while conducting a seminar in the area 8/14/16 to 8/17/16. Bed was comfortable. Hallways smelled a bit musty, but looked clean. I don't know about housekeeping because I keep the do not disturb sign out when I'm gone because I'm a tidy person and know how to clean up after myself. The best thing about the place is the Bistro when staffed by Brianna and London, two very efficient and personable young women heavily focused on customer service. Granted, the bar is small, but it has a good selection of domestic and imported beers and wines and spirits. A great place to sit and have an adult beverage after a long day teaching. I'm not big on breakfast, but my teaching partner said the buffet was good. We dined with our sponsors in the evenings at one of the many area steakhouses and our first night there, we enjoyed a great meal at a nearby Tex-Mex restaurant within walking distance. I would definitely stay here again, especially if Brianna and London are still employed there. They even calmed me down as I watched news reports of a major wildfire burning increasingly near my home in California. The fire was halted about ten miles from my home, but I appreciated the young women being compassionate enough to try and talk me down from the ceiling. read more

I wish I could give it more stars however, the front desk steered me away from this place. I called the front desk for assistance & no one picked up the phone. It wasn't until I used 3 other phones & dialed at the same time that they felt any sense of urgency. After which I was put on hold for 15 minutes & hung up on. I called back & they didn't even apologize! This happened today 08/05/2016 at around 2pm EST. I'm hoping a manager sees this because that was ridiculous & unprofessional! read more

Bad beds, smells musty and old. Stay at the Hilton next door.

Beautiful hotel and a breath of fresh air after a horrible experience at another hotel. Room was clean and beds were comfortable. Also took advantage of the breakfast buffet and Starbucks. Across from convention center and several restaurants within walking distance. Gave us early check in as requested and staff was friendly and knowledgeable regarding the area. Only downside was they were having phone issues and couldn't reach front desk as it just kept ringing so had to walk down to lobby. They were aware of the problem and had someone coming out to correct it. Would definitely recommend and stay here again. read more

I stayed here this past weekend for a 5K that was held at the convention center. It was SO NICE to just walk across the street and be there, so if you need to be at the convention center for whatever reason it doesn't get closer than this. However, I was slightly disappointed because I've stayed in Courtyard's before and this one felt like a motel. The finishes in the bedroom were nice, the sink area wasn't bad, but the bathroom looked kinda dark and old. I didn't take a shower while I was there so can't comment on that. At least the water in the sink warmed up quickly. The bed was comfortable but the lighting wasn't good and we got a room where the sun doesn't come in very well. The room was warm when we came but cooled down quickly. The people at the front were friendly but the people at the Bistro charged me incorrectly, didn't know how to fix it, and proceeded to make comments such as, "It's too bad that the price is different in the system than on the menu". Well, that isn't my problem. Also, I was told the breakfast buffet wouldn't be open Sunday and then about an hour later it was. All in all it was fine for what we needed but having the Courtyard name left me a little disappointed. read more