I worked with Julian in Fayetteville to have my roof replaced after a hail storm. Julian met with the insurance adjuster to explain the damage and helped me understand the insurance claim process. Julian's follow-ups were timely and helped complete the claim. The roof was scheduled and replaced timely and professionally. Daily updates let me know where the project was and when completion was expected. Overall great experience. Thanks for the new roof. read more

I'm fairly certain they changed their name . Neighbors claim they have to avoid responsibility for managed installations on their homes. So far, our roof is holding up read more

The roof on our new home failed within the first 3 years, which was frustrating enough, but nothing compared to what we experienced as a result of calling Covenant. I won't spend time ranting. Here are the facts, plain and simple: Fact #1: In September of 2022, Covenant Roofing came out to secure tarping for us in order to guard against further interior water damage from the coming storm. Fact #2: After the storm, three other roofers confirmed that Covenant had secured the tarps in a way that had caused needless damage. Fact #3: The roofer who eventually did the repairs outlined for us in detail how to secure tarping in a way that does not extend the damage, which information was shared fully with Covenant. Fact #4: We had to replace the majority of our roof for almost $5,000, and Covenant refused to contribute to that cost or even to refund us the cost of the tarping they did, which, according to the other three roofers, had caused the majority of the damage. That's it. I've neither added nor withheld anything to make it seem better or worse than it was. No opinion. Those are the facts, plain and simple. Draw your own conclusions about the quality, reliability, and honesty of Covenant Roofing. read more

I had a sweet and sour experience with covenant during the replacement of my roof. Let me explain. Their sales and estimating team is great! Zack supported us and he was great to work with. Always on time, always courteous, he handled the insurance adjuster really well and explained the process very clearly. He was outstanding ! Now the actual work was not that pleasant. Covenant DOES NOT have their own crews so they have to subcontract the work and it seems that they don't have great control of their subs. The crew that came was very unprofessional ! Always blocking my driveway when I told them not to, when I asked them to move their van so that I could move they took about 20 mins to move. Even at the end of the day they parked their trailer full of trash in the middle of my driveway without any concern. It seemed that they were more concerned with finishing fast because customer service was not too important to them. What really got to me was the fact that they broke 2 of my landscape lights and they tried to cover up the damage by gluing them back together with black silicone performing a very "Mickey Mouse" type of job ( pics included ). Subcontractors that try to hide smalls things like those will definitely hide larger things as well so hopefully they didn't cause any larger damage somewhere else or cut corners just to finish fast. As I said that was my experience you may get a different crew but who knows what you will get. Covenant offered to pay for replacement lights which is the best they could do. In my opinion Covenant should have had their own foreman on site inspecting every step of the process but they didn't do that. To sum up in my opinion paperwork wise Covenant was very good but they lacked on the execution. read more

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Back in 2021,The team worked with my insurance company to get a fair review and replacement of my roof. Had a good selection of roof colors that matched the HOA requirements. The installation team was respectful of my property and cleaned up afterwards. Just be mindful of rogue nails around the property. read more

I had this company install a new roof 4 or 5 years ago. They worked with the insurance company and I only paid the deposit. You get what you pay for. This has been an expensive choice. Within a few months the skylight started leaking. When the new roof was put on the flashing was installed incorrectly . Last year shingles came off. They were not nailed down correctly. Recently after my dryer vent was cleaned it was discovered the wrong vent was installed. It was a bathroom vent not a dryer vent. Not only was this not up to code but my dryer burnt out and there was so much lint in the venting it could have resulted in a fire. Buyer beware . read more

Could not get a call back for an estimate on a new roof. Was told I would receive a call from Jeff Colagerakis who handles Wakefield area within 24 hours. 9 days later & after leading a follow up message, still no call! Guess they don't need the business! read more

After my roof was damaged in April 2020 my insurance company want me to get a contractor out to look at my roof. I contacted Covenant Roofing they sent Jeff out within 24 hours to look at the roof. He also temporarily patched the roof to prevent water damage. Covenant worked with my insurance company to get my roof replaced. Covenant also upgraded my shingles from 3-tab (rated for 65 mph wind) to architectural (rated 130 mph wind) free of charge. They were able to complete the Job in 1 day. I definitely recommend this company. read more

Sounded Good!! Replace the roof for the deductible was the sales pitch. Neighbor used them and I observed the crew working and they worked fast and in unison. Looked great when they were done. Had a little wind a couple days later and found the neighbors vent cap in my front yard. They brought a different crew to do my roof. I was promised the production manager's "A"team for the install. A family, A dad and a mom and a couple of their teen aged children and a couple other workers showed up. They started before I got home and I wished for the best. The roof is finished and I hope everything is ok. I have a downspout and a gutter filled with roof trash and nails. Everytime it rains, it stains the siding when the gutter overflows. The production manager never did a final inspection or even showed up. I was told it was my responsibility for clean up according to the fine print in the contract, so I guess that included getting up on the finished roof to inspect it and the gutters. The siding we cleaned when I complained and after another rain it is stained again. The sales guy and production manager told me again that this 74 year old was responsible for clean up including cleaning the roof trash out of the gutters. Good Luck and be sure to write an addendum to their contract. By the way I have been told the former GM left in July and with it went the core values and culture. Be careful with this company. read more

I'm incredibly disappointed by the service I received from Covenant Roofing, though I'm thankful it was during the quote process and I'm not tied to them for the project. I contacted them on June 21st for a quote on roofing and siding replacement. Initially, things went well and C.S. contacted me promptly to set up a quote. He came out on June 26th and was very friendly. Unfortunately, that's all the positive I can say. I was promised the quote by the 30th of June. I didn't receive it. With the holiday weekend, I waited a few days and contacted CS on July 6. I was promised the quote that night or the next morning. I didn't receive it. CS contacted me on the afternoon the 7th and promised me the quote the next day on the 8th "before I head out of town Sunday". I didn't receive it. If the company is this bad while they are trying to sell me, I can only imagine how bad the service is once you sign a contract. read more

Good and bad experience with Covenant. We are originally from upstate NY where hail damage is rare and we have always one our own roofing work. Zach and Noah made us aware of past hail damage on our roof and that it could be fully covered by insurance. Although we also got other estimates, we decided to go with Covenant because of their excellent reviews, Chrisitan company and the fact that they appraised us of the roof situation in the first place. They are very busy so it took awhile to get scheduled although they kept us informed of the delays. When we set a date, due to impending rain, the guys worked from sun up to sundown and completed the job in one day. My husband was pleased with the quality of the roofing. Although the crew was very messy, the cleanup was generally well done. The bad experience was that our extensive foundation landscaping was seriously damaged in more than one area. Noah contends that my husband declined the wooden structures that were offered. My husband says he wasn't asked about it. Since the landscaping was a concern that I had mentioned several times, it seems unlikely that if it was offered, my husband would have said no. I'm hoping it was a miscommunication or misunderstanding. Regardless however, a more professional company would have protected the landscaping as a matter of course. My advice to Noah was that it should be used whenever a property has plantings to protect, especially expensive and extensive garden beds such as ours. At the worst time of the year to try to repair the damage, it will take days to make it look better and probably well over a hundred dollars to replant in the fall. I won't see blooms on many plants this season and some won't make it at all. Since I'm a master gardener, I'm interested in unusual plants and some plants were rare and will be difficult and expensive to replace. Noah was obviously not a gardener. He was aware of the damage before I pointed it out. I got the impression that, while he was sorry I was upset, he was not really concerned. Offered seeds, which he didn't realize added insult ot injury. The bottom line is, if you choose Covenant for a good job of the roofing itself, INSIST on protection for garden beds you want to survive the process. read more

Covenant Roofing was amazing to work with after a hail storm damaged our roof. They met with the adjusters and handled everything. I left for vacation only to arrive at a beautiful roof. They cleaned up after themselves and were very professional from beginning to end. I would highly recomend them! read more

Covenant Roofing and Construction - Beautiful roof by Covenant Roofing - Roofing Near Me - Raleigh, North Carolina

We worked with Dallas Duke at Covenant pre shut down at the start of the year. He was amazingly helpful in dealing with the insurance and explaining the process. His follow-up was wonderful. The roofing team was scheduled promptly and came as planned just before all things shut down. We would recommend this roofing company and would use it again ourselves. read more

Covenant Roofing did my roof back in August 2017. After I changed the start date like 3 times, let me just say that Mike Aycock is irreplaceable as a sales rep, he was helpful in all aspects of the process, even after I changed it up on him a lot. I own a lawn care company and I'd swoop this guy up in a second! Good company and they do awesome work!! I highly recommend them, especially Mike! read more

NIGHTMARE YESTERDAY , WOULD NOT RECOMMEND TO ANYONE. Called and e mailed salesman 3 days prior to scheduled apt to confirm apt and no return response after contract and financing done. Should have known then. Roofers did a horrible job. Shingles were way lighter than my other half of roof done over a yr ago which I have been told by other roofers new ones tend to be darker because older ones fade which is common sense , saw shingles that brand closer to color of the other roof on their site, Told by sales prior roofers were going to do the direct tv satellite and put it back and reset it vs having to contact direct tv and charged $120 for satellite to be done. Roofers started working around it, was not pleased. Called the office , Reached scheduler to say the satellite was to be taken up and work under it. Told workers and they literally grabbed and yanked the satellite off vs unscrewing. They were going to leave the holes in and they put the black paper over without caulking or filing holes, called other roofers in the area as new this was not right to get opinion and they said that is not how to do it, it could leak through if holes not caulked and get mold. . They did it after i told them what I confirmed by other roofers. They were also not putting the black underneath layer to end of roof, it was about 2 inch from edge until told them after speaking with the office that they should. Asked lead worker of the group as he was the only one who understood English if they were putting new gutter guards on as saw a couple of them laying in with roofing material and he said" yes" see the ones up there on the roof. He then went to back of house and picked up old ones out of pile. I watched and they were dirty and the old ones he pointed to, so that was a lie of new ones. I called office to confirm what they were doing on that and said were putting the old ones on, which is fine as it wasn't discussed or listed on invoice for new ones. But I did want ALL THE OLD ONES BACK ON THEN. I was not advised or called ahead of time on arrival time and was told could be late morning so I was out doing something prior and shortly got back after they arrived not realizing they had put tarp over my big resin fountain that I had apart on the ground , then to find out after they were leaving and the tarp pulled up it had been under there with roofing stuff on top and had somehow got broken either by roofing material or stepped on. I told the main worker and they acted shocked and asked if broken prior. Called the scheduler and he said could compensate for it but no action on his part on call and said the sales person I had would be calling me in a few days to F/U. Explained it took him 3 days to return my response before and then prior to when tried to confirm apt 3 days prior there was no contact from him. Was told most likely couldn't get the satellite back up correctly after work done and advised have to call direct tv, so there the satellite sits on the ground from yesterday and awaiting response from call yesterday to salesman on reimbursement for the 120.00 charge and compensation on the fountain. Needless to say NOT SATISFIED WITH COLOR OF ROOF OR THE SLOPPY WORK. Horrible experience with this company. read more

Covenant is only interested in pursuing complete insurance claims. They told me they are not storm chasers but in fact that is what they are, they just focus on the local areas. Once they find that your project is not covered by insurance they are not interested. And don't even try to get them to take on a partial repair, not enough profit margin for them to waste their time. If it is a busy time of year, only the large projects get their attention. I wasted 4 weeks tying to get a repair made, I was told they could get the insurance company to spring for a new roof. I could not even get an estimate for my repair while we waited on the insurance company, got plenty of apologies, they tried to sell an insurance claim with minimal effort on their part and no substantiated documentation regarding hail damage. They thought they could just bully the insurance company into giving me a new roof. When they were shot down, they disappeared and told me they would understand if I got some one else. Great service from a community minded company RIGHT! read more