They did exactly what I asked for in a timely manner. They did not try to upsell me on anything. I…read moregot exactly what I asked for when I wanted with no fuss.

They installed some downspouts and had to cut through the deck - which is totally fine. But they…read moretore the heck out of the plank they made a cut through with a multi tool- scratching and marring the area all around their ragged, poor quality cut. Really shoddy work and just terrible. They also repitched the gutters to the extreme just dropping the ends to make quick work of it and so they look terrible. They then left out gutter wedges that I then had to call them about and convince them to come back out to put back in. They said via phone I wasn't missing any but I was standing under my gutters at the time and looking up at the gutters and could see them missing. The crew also left garbage from the project around my house. The scrap from cutting out the gutters for downspouts was just left on the ground, the park of the deck they cut out they just dropped on the ground. Really really poor quality work overall.

I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

We had a very unpleasant experience with Roofwerks. We selected a more expensive, more technical…read moreshingle - and our roof was complex with multiple dormers at odd angles, etc. The team was clearly overmatched for the job. The foreperson, assuming he had the requisite expertise, was only present for a fraction of the time. The crew installed the roof hurriedly with much of the work done after dark. When completed, you could easily see that our roof did not remotely resemble the pictures we had used when selecting the shingle. We complained, and the owner and another executive came out to inspect the roof. The two men arrived, walked slowly around the house, gazed thoughtfully for several minutes in a display that seemed more of a performance than a real assessment. The owner firmly proclaimed that Roofwerks had done a perfect job. We pointed out flaw after flaw clearly visible from the ground. We showed them the brochures and the contrast of a well-installed roof. They refused to acknowledge any mistakes. It was the most egregious act of dishonesty I've seen in a long time. We hired a lawyer; got an independent inspector to review the roof; and he created a 40-page report that included copious examples of corner-cutting and incompetence. The report indicating failures far worse than we imagined. Again, even with the report replete with pictures, the owner refused to acknowledge anything less than a perfect roof. We hired Baker who removed the roof and installed the same shingle, but this time correctly, fixing the problems that Roofwerks left behind. At Roofwerks request, we asked that Baker leave the old copper in our yard, presumably so they could recycle and reuse. Baker left a pile of copper about the size of two large minivans. We alerted Roofwerks that their copper available and to pick it up. We waited several weeks. They never came, and it was left to us to remove the copper. I have nothing positive to say about Roofwerks or its owner. The entire process was disgraceful, without a moment of competence, integrity, or decency.

I've had my roof "Patched" a handful of times since bought my house. Twice by local contractors,…read moretwice by a commercial roofer and once by a "Friend" from church. Well, after a major ceiling fix, it was the fix by the friend at church that held up the longest. 4 years later I'm noticing a wet spot again. I would have gone to Trademark Roofing again, except they don't do roof repairs anymore. I went straight to Baker Roofing this time, no messing around with local contractors or friends. This was money well spent and a small number of rain storms later, everything is still dry. On top of that, Baker has guaranteed their work, unlike an "end of the driveway" guarantee I've had in the past from a local guy. Cleanup is one of the things I consider about the professionalism from these guys - no materials left laying around, no roofing nails left in my driveway, they didn't dump any trash in my own trash bin and aside from a drier house, one would hardly have known they were ever there.

I called 3 times to try and set up a time to do a quote for a roof. The estimator never called…read moreback. We moved on and got other quotes. The work is going to be awarded to another company and it's a 60K job. If I were the owner of this company I would be furious if I put someone on the payroll who lost 60K in business because they are too lazy to return a call.

Hands down best customer service you can get. Wide array of projects were able to be handled with…read moreSmall Repair Solutions. Definitely the right guy to call when you need something done right.

Excellent communication and excellent and careful work. My porch looks as good as new :).read more

Fernando and his crew have done an amazing job. Roof had been leaking when was raining and was…read morereported to me when I was out of the country. I had to be quick and was lucky to find Fernando. He was able to go inspect and do emergency repairs with a tarp. Then when the weather improved and we were able to be in town the roof was completely replaced as promised and on budget as promised to the penny Fernando is very reliable and trustworthy meeting the needs of a complex job and with the equipment to make a professional job to last a long time. No improvisations just very well planned method Thanks to all the crew I can go back home

Highly recommended! From the start, Fernando gave the most thorough estimate and caught things that…read moreother companies didn't -- and saved us money as a result. The work was prompt, professional, and excellent quality. We refer everyone to Prime now.

RSD Roofing did a great job replacing our roof this last month. Glenn came out as we had a leak in…read moreour attic as well as what we thought was our window trim, that ended up being water coming in from another leak from the roof above. He took the time to go into our attic and on all parts of the roof to verify where the leaks were and what was needed, and then explained the issues clearly to us. We already knew our roof was well past its life span (20+ years old) so while he provided us with options to just fix the leaks, he was upfront and clear about what that would mean as far as spending a lot for a bandaid. We ended up going with a full roof replacement, as his quote was very reasonable and his experience showed. After we verified what was needed, because we were about to go into another weekend of storms, he even so kindly took the time to go up and nail up tarps over our ridge leaks AND the leak above our window to protect us until we could get it replaced/fixed. This was BEFORE we decided to go with his quote, he definitely didn't have to do that, but it was a really nice gesture and gave us a piece of mind. He and his crew were able to schedule and come out the next week - the first 2-3 day stretch we had without storms finally, and finished our whole roof in that time. He kept us up to date on any additional materials they found that were needed (which he made clear in the original invoice notes before signing) and his crew was communicative, quick, and cleaned up the space when they were done, you could barely tell they were there (except of course for the wonderfully new roof!) We were very pleased that there were no leaks when during the continuing storms/hurricanes that came through the next week. Highly recommend RSD roofing!

RSD Roofing did an amazing job on the roof repair. He took the time to go into our attic (during…read morethe summer heat) and on the roof, both in person and using a drone to verify where the leak was. He and his crew responded to our request and quickly got to work to fix our leak. They replaced some shingles and a fascia board at a very good price. We were very pleased that there were no leaks when Hurricane Debby came through. Highly recommend.

A&M Premier Roofing & Construction exceeded all my expectations! From the initial inspection to the…read morefinal cleanup, the entire process was professional, honest, and stress-free. The team was punctual, communicated every step clearly, and completed the work with outstanding attention to detail.

Deceptive Business Practices by A&M Premier Roofing. Unfair and Deceptive Trade Practices Act…read more(UDTPA)... In North Carolina, deceptive business practices are addressed under the Unfair and Deceptive Trade Practices Act (UDTPA). This act prohibits unfair methods of competition and deceptive acts or practices in commerce. It covers a wide range of practices, including false advertising, fraudulent misrepresentation, and bait-and-switch tactics. Violations can lead to financial penalties and civil lawsuits. The law applies to all business activities, but certain professions and situations may be exempt (some general info for the following post). Specifically, fraudulent misrepresentation is my experience with A&M Premier Roofing. In a nutshell we signed a contract which included a set amount for the replacement and a clause that covered insurance claims paid by our carrier relative to the work being completed by A&M. Which originally was a bit over $10K (including our deductible) and we gladly paid it, we needed a new roof. Unknown to me A&M went back to our carrier and a submitted another claim. I was unaware of this until I received a call from our carrier in December about a denial for a secondary claim made. The claim was based on city of Raliegh code and we did not live in the city limits of Raleigh. I thanked our carrier for the call and didn't think anything of it because we paid A&M everything as stated in the signed agreement. Roughly a month or so after that I received a "2nd Payment is Due" email (from A&M Premier Roofing) for an additional $1445 in an invoice that I had never seen until then. I pushed back on A&M for a couple of months because this was not agreed upon prior to the work starting nor was I aware of the additional charge. Eventually we paid the bill because it would have cost us more to retain an attorney and sue to avoid the fraudulent misrepresentation or a potential personal credit hit. However, I have four years to consider filing a civil lawsuit and contacting the Wake County Attorney General due to the statute of limitations in NC. Part of me just wants chalk it up to not doing my due diligence before hiring them and move on, but another part of me is tired of getting taken advantage of. Hopefully if you are reading this, you'll do a better job of screening a potential roofer than I did. I cannot in good faith recommend them and if I could go back in time, I would not have chosen them (there are so many others out there).

Tom Buzzard Company and the testimonials just lived up to our expectation…read more Just a great roofing experience from start to finish - very professional and courteous. The plans proposed and work scope was very detailed and price was reasonable and clearly outlined items summed up. His crew, led by Pablo, were courteous and skillful professionals who worked on the new roofing relentlessly and seamlessly. We really love our new roof! Also the crew did a great job cleaning up. We will definitely will recommend it to folks who need roofing service and will use you again in the future. Thank you for your trustworthiness and it was the reason why we selected you to begin with. Thank you!!! Rob and Kimberly D.

One of the most hassle free experiences I have ever had. Tom's team was very punctual and…read moreefficient. Installed new roof and cleaned up perfectly. Would highly recommend!

As always Gonzales Painters was prompt and professional. While we are still considering our…read moreoptions, these guys remain at the top of our list.

House painting is more than cosmetic, primer and paint protects siding in particular from damage…read more I have older siding, some of which was replaced due to water damage, I wanted to protect what was remaining. The Gonzalez contract stated scraping of old paint is included, but the team refused to scrape paint off my siding saying they don't do that. I brought it up with the foreman multiple times. Well, most of the exterior of my house is siding, so I would never have signed the contract if that was stated at the outset. See the attached photo for how they just spray paint over peeling paint. I called the owner and left a message but there was no return call. I won't get into other issues, but for this reason alone, I am giving 1 star.

Iron Horse Roofing inspected my roof and identified hail damage. They assisted with filing an…read moreinsurance claim, and the insurer approved a full replacement, including both the shingle roof and the copper roof over the front entrance. After the work was completed, two major issues appeared: The shingle roof leaked. The copper roof installation was extremely poor and clearly not done by someone experienced with copper roofing. Although Iron Horse Roofing returned to fix the shingle leak, the copper roof was so badly installed that I had to hire another roofing company to replace it entirely. Given the amount paid by insurance, I expected them to subcontract a qualified copper specialist if they lacked the expertise, but that did not happen. The project showed significant corner‑cutting, and based on my experience, I cannot recommend this company.

Victor an his crew helped me with a clam for hail damage on my roof!Victor did all the leg work it…read morewas easy!They took care of everything.Thanks to Victor I got a new roof!I highly recommend them!