I called 3 times to try and set up a time to do a quote for a roof. The estimator never called back. We moved on and got other quotes. The work is going to be awarded to another company and it's a 60K job. If I were the owner of this company I would be furious if I put someone on the payroll who lost 60K in business because they are too lazy to return a call. read more

Not great. We had our roof and gutters replaced. The roof work seems solid (but what do we know?), but everything else leaves me frustrated after spending $25k. My main complaint, the sales person promised the crews would be clean and put tarps down to catch 100% of the debris, and we wouldn't even be able to tell they'd been here. Now we're four months past the install and we are still picking up bits of shingle, tar paper, plastic, and most egregiously, ROOFING NAILS in the yard nearly every SINGLE time we do yard work. In the first two weeks we picked up over a hundred nails from the yard and DRIVEWAY (come on, now!). We seriously found two more yesterday and two more today. It's NEVER ENDING. With the sales guy's suggestion we had them put in wide mouth gutter drains to help with the constant gutter clogging problems -- so what do they do? First they installed them wrong (oversized drains with standard drain holes does no good), so I printed out and handed the project manager installation instructions from the manufacturer. They came back out to redo it, but contrary to those instructions they used a ton of caulk, and also put caulk on every joint. Guess what gutter debris does when it hits a caulk. We also had them do some siding repair and had to be extremely specific about what we wanted them to do vs asking "replace anything that's rotting" which I would expect to be a reasonable request. I expected SO much more from a family company this old and established. Sadly, NOT recommended. read more

Gardens on Glenwood is an upscale Condominium Community consisting of 87 condos in five multistory buildings, four town homes, a fitness center. In late 2023 and early 2024 work plans for the job were finalized, and work was begun in March 2024. The project concluded in mid-June with no complaints by residents as well as the Board. This success was accomplished by regular communications from Baker and our Property Manager. The Board and Residents are very pleased with the manner of workmanship, the supervision, and the communication of Baker with the community during the entire process. Their hard work in preparation for this project, and the cooperation of all parties involved, made this enterprise as painless as it could have possibly been. The GOG HOA Board read more

I had a scheduled appointment with Baker Roofing but they no showed on me. When I called the customer service number to figure out what was going on, I was told I must have written the date wrong but they'd have someone call me. Blaming the customer rather than admitting that they screwed up is not a good sign. I received two messages and both stated that my appointment was scheduled for the 7th. I had a doctor's appointment scheduled 6 months ago on the 7th so knew that was bogus as I wouldn't have scheduled on that date. My choices for the repairs were August 27th or August 31st. When I called back they gave me the line about that is not the way they do business but from my perspective that is the way they operate as they do not value the customer's time or schedule. I had to take the day off work and they expect me to take off another day for their mistake. I'd suggest finding a professional and reliable company to do business with as Baker Roofing is unprofessional and unreliable. read more

We were so very pleased with this roofing company as the pricing was fair, communication was excellent, the crew was prompt, on time and very respectful. Their terms were clear and there were no added charges. There was no upfront payment. Everything was cleaned up and as far as we could tell the job was done well. I would call this company again for further roofing repairs. Thank you, Baker roofing. read more

Never again. I had a tree fall down and scrape the edge of my roof on December 31st. The good- Called Baker Roofing and a crew rescheduled their holiday time with their families and came out to inspect damage and tarp it (another storm was coming). Given all that, I was determined to give them my business going forward. They came back and fixed the roof. According to them, there was no damage to the decking, just some shingles. I chose to have an entire run of shingles replaced rather than just a damaged spot to ensure surface integrity. Everything seemed to be fine. A year to the date passes (and the end of warranty), I hired another company to redo my entire roof. They pull shingles and the entire decking has rotted out and has to be replaced. Emailed Baker Roofing to complain. Was told that it's strange that the repair would be done that way since they normally wouldn't recommend it. What? And basically end of story A few months go by, get a call from the office who wants to do a customer satisfaction survey. I describe the whole ordeal, Charlotte sounds very troubled by it and tells me she will get right on it and make it right as they have been in business for whatever years and stand by their work. Then crickets. Aside from her calling every few months to do a customer satisfaction survey. Please stop calling and wasting my time. Fool me once read more

"EXCEPTIONAL!" The only words to describe the results of our project with Baker Roofing! From start to finish, they were professional, timely and communicative. Our project manager Jeb was there every step of the way and went far above and beyond to ensure that we were truly happy with the finished product. The siding job they did looks fabulous, and I can highly recommend them for any project you may have. They really go the extra mile for complete satisfaction. 'JOB WELL DONE!" read more

We had Baker Roofing replace our siding and all our windows. We have lived in our house for over 20 years and have had many projects done - never have we had such a wonderful experience as we did with Baker from start to finish. Robert Holt, the salesman, came out to review the project and provided a competitive bid in a day (another company took weeks). Our project manager Robert Allen was fabulous and always kept me informed. The lead installer Amedeo and his crew were amazing - they arrived every day before 8 a.m. and worked until almost dark, they were pleasant to be around, cleaned up each day, and finished a 4 week project in 2 weeks. The window tech Brian Altork made sure everything was measured and ordered in plenty of time for the project to begin. I'm so thankful we used Baker! read more

This is a HORRIBLE company. They did roofing recently in my apartment complex. Loud, obnoxious, obtrusive-Foreman lied to me and there were NAILS left in the parking lot. And, they won't call me back to discuss. NEVER hire these jokers. read more

Light weight unorganized company, Had one person come by for an estimate, then they fired him. Then another came by, he basically scolded me on the condition of the roof , he then gave an unwritten estimate of twice the written estimate I got from a competitor. Baker actually called and said the job was too big on a 3 bdrm ranch house and refused to do the job, never sending an written estimate. The roof was completed for $10K less in total than what baker gave me with their estimate in 2 days with 4 guys by a competitor, ** get another estimate from another roofer, or don't even bother with baker Too bad I can't put zero stars here,, read more

Baker Roofing completed parts 2, 3, & 4 of 4 parts of our home's siding job. It was more of the same as I posted about a month ago. A great experience from the beginning to the end of the job. Everyone on the team was professional, courteous, hardworking and very experienced. Our Sales Manager, Rob Holt, kept the project moving even while on vacation. A big thanks to Rob for going the extra mile in getting things planned. Our Project Manager, Josh Bailey, is always a pleasure to work with. As he did in part 1 of the job, Josh setup everything and maintained great communications with us through the rest of the job. Josh stayed on top of every detail from start to finish, making sure everything was done correctly. Many thanks to Josh for helping to make this siding job a painless process as we knew we were in good hands with Josh on the job. Again, the work crew was amazing. Marcos Jimenez and his crew are hard working people with great work ethics. They performed quality work with great attention to detail. Those guys really know what they are doing and cleaned up the work areas after each day. Most importantly, the job was accident free! We also had Baker replace some gutters and install gutter guards during the process. Andy Price, Keanu, and Kaden worked well together as a team. They were all very courteous and professional. The job went very well and was also accident free! My wife and I are really pleased with the results of the job and highly recommend Baker Roofing to anyone to perform this type of service. Baker Roofing is now our "go to" company when we need roofing, siding, gutter, and other repair jobs done. read more

I've had my roof "Patched" a handful of times since bought my house. Twice by local contractors, twice by a commercial roofer and once by a "Friend" from church. Well, after a major ceiling fix, it was the fix by the friend at church that held up the longest. 4 years later I'm noticing a wet spot again. I would have gone to Trademark Roofing again, except they don't do roof repairs anymore. I went straight to Baker Roofing this time, no messing around with local contractors or friends. This was money well spent and a small number of rain storms later, everything is still dry. On top of that, Baker has guaranteed their work, unlike an "end of the driveway" guarantee I've had in the past from a local guy. Cleanup is one of the things I consider about the professionalism from these guys - no materials left laying around, no roofing nails left in my driveway, they didn't dump any trash in my own trash bin and aside from a drier house, one would hardly have known they were ever there. read more

We have been working with Baker Roofing company through our HOA. We had initially been told by a different company we needed a complete replacement, but were told by Baker they could repair the damage without a complete replacement. We had a continued issue with leaks affecting our breaker box two weeks after Baker Roofing completed their repairs and assured us that our roof was in good shape. They continue to insist that they did good work and not at fault for any of the issues we are having. We had a third opinion from a private contractor who gave us the following picture and evaluation. read more

Baker Home Exteriors - Roofing Near Me - Apex, North Carolina

They were on time. Of course, they have an excellent rep so I had to get in line but once my turn came, they were fast and efficient. They damaged nothing as far as I can tell. They installed a perfect roof in two and a half days. They cleaned up the considerable mess so well that I couldn't find any debris at all left on my property and they put everything on my deck back where it belongs. No plant damage. My roof is beautiful. Perfection, however, doesn't come cheap. I guess it depends on how much you value the role of the roof in the life of your home. If you can afford it, I highly recommend their services and product. read more

Choosing the right company to replace your roof can be intimidating. I'm sooo glad that I chose Baker Roofing. They are truly serious about their reputation. Josh, the project manager, is great. Thank you so much for patiently answering my many questions. His teams' work ethics and professionalism.....outstanding! They reported to work "before" time and stayed until they completed their work for the day. The job site was always kept immaculate. Weeks later, I'm still smiling. Mary read more

Great problem solvers. We have had issues with gutter overflows that no one could fix. Baker took a wholistic approach and solved the main problem rather than addressing the symptoms. They are very responsive and do a detailed analysis. They listen and explain issues well. Their follow-up is excellent also. We have used this company several times. read more

Honesty is a rare commodity these days, but Baker Roofing is as honest as they come. Their estimator, Jim Stober, came to give us an estimate to re-roof our home. After climbing on our roof for a first-hand look, he told us that we really didn't need to replace our roof now, that it had 3-5 years of life left. Wow! It's worth noting that the other company who estimated the job didn't tell us we had years of good service from our current roof. Jim did send us an estimate and restatement of the condition of our roof as well as an estimate we asked for our gutters. We will do business with them on that in the near future. Needless to say, we will be calling them in a few years to replace our roof when it's time. read more

We couldn't have wished for a better outcome. Our home is beautiful and so much more efficient. The crews and project manager were very professional and efficient workers. read more

Baker Roofing treated my home and myself with a lack of respect through the project. They caused major cracks in multiple ceilings in my home, dropped my dining room chandelier from the ceiling, dropped my hall bathroom fan from the ceiling, utilized my electricity, left my hose on in my back yard and it flooded 1/3 of my yard where my air unit is and my back door, they cracked 2 stairs going to my back porch (the soffit team did not even let me know they had done this, then the gutter team broke another step), they left their huge trailer in my driveway for a week after finishing the roof part of the project, siding was left in my neighbor's yard adjacent to my driveway for 2 weeks, they left old downspout attached the the back of the house and hung the new 2inches away from it, they left trash all over my front and back yard, gutter team showed up 2 days early and if I had not come home to walk my elderly dogs they would not have had access to my back yard and would have not been able to complete the job, gutter team left metal shards in my driveway.When I called with my concerns I was spoken to in a very condescending manner and I had to make time to have repairs,etc taken care of for my home. There was no offer from Baker Roofing to give any kind of a discount on a 22k job that the rushed through and botched. I do not recommend this company at all. read more

Baker Roofing did an excellent job on my reproofing project. Jim who did the evaluation/quote was very thorough and explained everything clearly. Kelly who we the project manager did a great job of communicating the project's planned completion and kept me informed on a regular basis. It was very hot but they completed the job in the 2 days they had projected. Thanks to Jim, Kelly and the crew!!! read more

I have used Baker Roofing twice for our house/roof and both times we were given the most professional and honest service. We worked with Jason Leftwich. He is very professional and responsive - no joke. Both times Jason was respectful of our home. He took his time to access the situation and patiently explained to us what needed to be done. The the workers that took care of the fixing were respectful of our home as well, they fixed the problem and cleaned up after themselves. Jason called us days later to make sure everything was ok. I would not have a headache trying to find another good company. read more

I typicality don't write reviews but I wanted to write one for Baker Roofing. After speaking with several people who have had roof leaks, I learned that it's not as simple as one would think. And of course, mine would one of the more difficult ones. The source of the leak was hard to find. Brandon at Baker Roofing went above and beyond. Each time I called, he was very responsive. He even sat in my attic for an hour during a rain to try to find the source of this leak but no luck. Then after a 2 day rain storm, the ceiling partially collapsed. William at Baker Roofing said they would cover the cost for repair and send a person they worked with, Jose, to do the job. Baker Roofing did just what they said and I am happy they kept their word. Jose was very nice and very clean with his work. I highly recommend Baker Roofing. read more

Everyone, including Baker themselves, said they were a little pricier than other roofing companies but their work and service was better. Well, actually they were not more expensive. They are not full of gimmicks and tricky roof systems, I received quotes from 4 different companies. They are hard workers period and you pick the quality of shingle you want. As an owner of a 118-year-old house, I knew there would be challenges and that they could nickel and dime me on overages that I could not argue with. They didn't! Thank you Baker Roofing for putting a new crown on this old house! read more

Best experience with contractors EVER!!!!! On-site supervisor, Josh, and Steven B. are to take credit for being outstanding employees with Baker. Both showed professionalism, timeliness, and courtesy. Extremely satisfied with the workmanship and quality of materials used. We had to call them back for "touch up" and they were there the very next day. Everything is resolved and we couldn't be more satisfied. Highly recommend Baker Roofing for ALL your roofing needs. read more

Report on roofing project -- Baker roofing Scope of work -- The job was for RE roofing a house and two small sheds. And then rain gutters installed on all three buildings. The Crew -- The crew was led by Giovanni. Also included his wife Ofelia, their friend Kevin, and Edgar and Jose. The entire crew arrived on time every day and ready to work. They were very quality conscious and they did very good work. They cleaned up very well at the end of each day. The job supervisor was Clint and there was an assistant supervisor, James. The Proposal -- The proposal was done by Robert Holt and the entire process was very enjoyable and informative the proposal was accepted as written and the job date was scheduled. The Job Start -- The materials were delivered at 7:00 AM in the on the first day of the job, exactly when I was told they would be delivered. The Materials -- There was a minor issue with some materials that were delivered. The underlayment that I had been shown was a synthetic product called Roof Runner. But what was delivered with the materials was the same felt tar paper that roofers have been using for 60 years. When I mentioned this, the synthetic Roof Runner was delivered within just a few minutes and did not hold up any work. Old Roof Removal -- The ground around the perimeter was covered with tarps, and the hot tub was covered with plywood. Shingles were removed one at a time and stacked up on the peak of the roof and then placed into a debris trailer which had been positioned in the driveway. It was very clean with very little debris ever hitting the ground and all of it being picked up quickly by the crew. The Roof Decking Glitch -- This was a fairly serious speed bump in the entire operation. It turned out that the existing roof decking under the shingles (3/8 CDX on 24" centers) did not meet current code. And had to be upgraded before the singles could be installed. Because I knew there was some minor problems with the decking we had included five sheets of decking in the proposal with additional sheets optional at a cost of $55.00 if OSB be was to be used or $78.00 if plywood was to be used. To cover the entire roof with another layer I opted for the OSB because of the price and was quoted I believe $78.00 a sheet until I pointed out that it was covered in the proposal at $55.00 per sheet. 75 sheets were required. This put the job $4125 (37%) above the proposed price. This was a serious blow. I went to lunch and when I returned the trailer with the OSB had just arrived. When I looked in the trailer I quickly discovered that 65 sheets had been delivered not the 75 sheets required. The documentation showed a bundle of 69 sheets plus six loose sheets, but what was in the trailer was six loose sheets on top of a bundle of 59 sheets. When I pointed this out. The supervisor immediately went out himself and brought back 10 more sheets so there was never any dispute of materials used. The OSB was installed over the top of the existing decking and then the shingles installed. They made a beautiful roof. Because of the delay cause by needing to install 75 seats of decking, the gutters did not get installed on time, and I had to take additional time off work. The gutters are not covered in this review. It will either be amended later or an additional review written after the gutters are installed. Gutter installation is scheduled for tomorrow. The Unfortunate Window Incident -- There was an unfortunate incident with a storm window. One got broken in the process of putting the 75 sheets of OSB up onto the roof. They told me about it right away, and asked if we could just keep it between him and me, because he preferred that the bosses did not find out. I agreed to do this if they would agree to also fix another window that had a BB hole in it compliments of the neighbor's kid. But while we were talking about it the site supervisor arrived and immediately asked what happened to the window. So as much as I wanted tohide it, I couldn't. They took the two window frames away and brought them back the next day but the quality of the work is very poor. One of the two is not too bad once I scraped all the adhesive off the glass it will be fine, but the other window was much worse. It only had glazing spine on three sides instead of all four sides and on the fourth side that had no grazing Spline at all, and the glass was a little bit short of reaching the frame so there actually is a gap between the glass and the frame on that one side. I'm probably gonna have to find some glazing spine and cut a piece of glass and repair that one myself. Not satisfied at all with that particular repair and can't leave it like it is. If I was being charged for it, I would refuse to pay. I have not complained to Baker Roofing about it and don't plan to. I don't want this to taint an otherwise beautiful experience. The Cricket -- this is one area where they really when above and beyond what wa read more

In spite of dealing with persistent summer storms, heat indices of 105 degrees some days, and Covid-19 restrictions, Baker Roofing took the time to do a first-rate job on our house. We have a large, multi-angled roof with various pitches. We needed new shingles and new, larger, gutters and downspouts. Baker replaced two skylights and some siding on dormers. Everything looks and functions beautifully now. The Baker crew, headed by Pete Mandic, was efficient and careful. They cleaned up everything each day and left us very satisfied. We had estimates from three companies before deciding to use Baker. They were somewhat more expensive, but not overly so, but we know we received quality work read more

After looking at a number of Roofing Contractors in the Asheville, NC area, we chose Baker Roofing for the complete tear-off and roof replacement of our 10 year old Custom home. This was a significant project which also involved an extremely complex roof design. From start to finish Baker was absolutely superb. They had a well thought out plan in place prior to the start of the project and were careful, clean and professional throughout every step of the process. Baker Roofing is the epitome of a well run, customer focused organization with highly qualified and caring employees. Everything they did from start to finish was top notch. It's no wonder that they have survived and thrived throughout so many generations in the roofing profession. We would not think of using anyone other than Baker for our future roofing needs. They are the absolute best of the best!! read more

Fair and Honest. I got multiple quotes regarding the repair of our roof. Opinions were all over the place on what our next steps should be. Steven took the time to explain to me exactly what we needed to do. I appreciate that level of honesty. read more

I recently had my roof replaced by Baker. The front line salesperson was excellent and the workers did a decent job. However, the clean up was very poor. I swept up dozens of nails off my driveway and my deck was not covered leaving it a mess. I requested several times that Baker clean it and I was told "I will check". Needless to say there was no followup. Too bad the last impression was a poor one read more

After having two roofing companies look at my roof and find "nothing", I was so fortunate to have Baker Roofing come out to find the leak within minutes. They showed up when they said they would, found the problem and then fixed it...BOOM....DONE!!! All this while being friendly, professional and obviously very knowledgeable. It was quite refreshing for a change to have things go so smoothly. It really doesn't get better than that!!!! read more

We have just completed a re-roofing job on our 19 year old house. We replaced wood shake shingles with Certain Teed Presidential TL shingles, including 11 new skylights and new gutter guards. We are very pleased with the outcome. From the sales process (thanks Christopher Donnee) through installation (thanks Jacob Dockrey - project manager and his great crew) we were impressed with the level of professionalism and the attention to detail. These folks are good and compassionate about their business. They were prompt, responsive, good communicators and a joy to work with. We highly recommend Baker Roofing!! read more

W. Honeycutt replaced gutters both in the front and back of the house. He was a good worker who was knowledgeable and skilled. He took the time to explain what he was doing and I found him to be honest and trustworthy. In my four years , this is the first time I would rate a service with A+. William Honeycutt -Great Job! read more

We recently had a negative experience with Baker Roofing. They did a sloppy job with replacing our roof. We experienced a leak immediately after the install and the shingles installed had not been aligned properly. They had to come out multiple times to get the job fixed by redoing the work and so much of my valuable time was wasted because it wasnt done correctly the first time around. They boast about being their good work and being in business for over 100 years, but I was very disappointed in their poor workmanship with our roof replacement. read more

To Whom It May Concern, I am a 20-year retired Navy veteran. As a former Commander in the United States Navy I have come to know and lead some of the finest Navy Officers in the world. Joshawa Herr is an individual that falls within that same group of outstanding individuals. Currently I work for a private shipyard as contract manager and issue contracts to in excess of $3M/year. I know price, value and the traits needed to become a remarkable contractor. Baker Roofing is an outstanding contractor! I needed a new roof of 60 square installed on my home. I sought competition, made a best value determination and Baker Roof was my contractor of choice. In addition to price it was Joshawa Herr that earned Baker Roofing my best value decision. Joshawa Herr consistently demonstrates sustained superior performance as residential roofing department head/program manager. He is one of the most competent program managers know to me and also possesses a wide range of superior management and operational skills. Joshawa simply does everything well, he stands behind the motto "refuse to lose, refuse to quit"! Joshawa is a superb resource manager and the standard against which others are measured. Joshawa has absolutely superb performance across the board and is brilliant and innovative. He is a gifted manager and writer. It is almost impossible for me to convey in writing the admiration and respect I have for Josh. Nothing is too hard, impossible or beyond his abilities. The customer is his number one priority. Joshawa is truly the very best and stands head and shoulders above his competition. My roof is perfect in all regards and my neighbors are jealous! Earl A. Proetzel CDR, USN Ret read more

Very happy with the new roof Baker just put on. Already withstood heavy rains. Both our sales rep, Ignacio, and the project manager, Marvin, were great to work with. They seemed to really care about the work and our satisfaction. read more

have waited two weeks to think and pray about this review. Two weeks ago I was forced to resign my position as a project manager with baker roofing. After experiencing weeks of bullying mental intimidation and extremely abusive micromanagement by my immediate supervisors and president I felt I had no choice but to resign. After offering 2 weeks notice as is customary professional and the right thing to do I was asked to leave the property immediately. I was then charged for my medical benefits out of my last check well finding out those benefits were canceled immediately the day that I resigned. I went to get the medication that I depend upon for my mental and physical health only to find out that this supposed Christian company had charged me for my medical benefits well withdrawing the coverage I had paid for. This is why I feel no choice but to speak against Baker roofing and seek whatever legal options are available to make sure this never happens to another human being. For years I have parroted the company line and believed baker to be a wonderful company. How wrong I was I could no longer in good conscience ever recommend this company again! read more

Baker recently replaced our roof. Marvin Head and Mitchell Morgan managed the job. We were extremely pleased. They made sure to wait until the weather would be clear for installation. The crew cleaned up everything after installation. It had been extremely rainy the days before the job and our lawn was damaged during installation. They came back and re-seeded the whole lawn, not just the damaged section. read more

The team was very professional. They took good care of my plants, the yard furniture and cleaned up perfectly after they were done. Everything went very smoothly. I love the look of my new roof! The job completed very quickly. I'm impressed and am recommending Baker to everyone! Special thanks to Ignacio and Marvin for a job well done! read more

Baker Roofing put a new roof on my house, and completed repairs on the soffits and an old chimney. They were very professional, came when they said that they'd be there, and completed the job on budget. The roof and repairs look great. I appreciate the excellent work that they did. read more

Hands down - the best roofer in town! We had a horrible experience with a local roofer and contractor last year and actually had to re-roof the whole house again! This time we did our research and hired Baker. They were professional from the moment they stepped foot on our property. In addition, they were considerate of my wife and young son. There was ALWAYS a supervisor on-site who provided frequent communication on progress, issues, etc.. There is a reason this company has been in business for almost 100 years. They are the best! Would recommend to anyone! read more