Very poor communication. I can't even get scheduled for my exam. I receive text and voice messages…read moretelling me to call 1-800-692-9701 to schedule my exam. When I call that number I am on indefinite hold and forced to listen to propaganda about how great their company is supposed to be along with job advertisements and request for veterans to apply. It is Al automated, no humans, and very unprofessional. I have never reached anyone in order to schedule my examination.

Extremely professional staff---one of the best run facilities I have visited in along time---the…read moreemployees were helpful, compassionate, and fully dedicated to taking care of the customers----the collective group worked together to make my visit a pleasant experience---strongly recommend to others!!!

"Urgent" care, where appointments are just for fun!…read more Waitlisting- means your appointment is useless, but thanks for trying! If you cannot meet appointments, reduce those available or just make it 100% walk in.

They are never thorough, very generic when diagnosing, always inconsistent Even had a nurse that…read morereeked of cigarettes!!! Worst experience, unprofessional staff. Dont waste your time going there EVER!!

They were great!! My provider was always sooooooo friendly!!! She made me feel very comfortable,…read morewhich made it very easy to discuss whatever problems I was having. HOWEVER, they closed their doors and didn't give patients any warning!!

Wrote a review previously. Don't know why it's under not recommended. I'm a real person and…read morepatient. CPI is very well run. There are a lot of rules mostly from the state. New patients are told them and there are questionares on a tablet at each appointment and urine drug screens at almost every appointment. They require that any patient who's prescribed narcotics have narcan nasal spray. It's not a pill mill. I like that because clinics that are are shut down. Because tolerance to opioids develops quickly, they also use other modalities like Lidoderm patches, CBD,and injections. My insurance doesn't pay for injections and I've never felt pressured to have them. Everyone is very professional, respectful, and kind.

I recently went into anaphylactic shock and received some of the most compassionate, attentive care…read moreI could have hoped for during such a frightening experience. The entire team acted quickly, kept me informed, and treated me with genuine kindness the entire time. The paramedic who cared for me was especially wonderful. He explained every medication before giving it to me, made sure I understood what to expect, and even got me a blanket to help keep me comfortable. One nurse also went out of her way to bring me the fluids I requested since I hadn't eaten that morning, and even brought me food. That level of compassion and attentiveness truly stood out. This experience was night and day compared to my previous experiences before Vanderbilt took over, and I genuinely believe they are on track to providing this community with the level of care patients deserve. Thank you to everyone involved for your professionalism, urgency, empathy, and humanity.

Emergency room, Johnaton Macias did an exceptional job answering my questions and making sure that…read moreI was taken care of. Despite the fact, they were short-staffed. JM made sure that his patients needs were met. Thank you, Nurse Macias!

I had a 10am appointment this morning. This appointment was made many months ago and confirmed…read moremultiple times along with updating my insurance. At 8am this morning, I received a call to tell me that I can't be seen today with the nurse practitioner, I will need to see my primary first. Why did they make the appointment with the nurse practitioner many months ago if I needed to see my primary first? UPDATE: I was told that the nurse practitioner and the primary doctor aren't on the same "team". So that is an excuse have have me lose a day's pay? Very disappointed and upset (mentally & physically). I will spend my day off finding another medical practice.

Years ago this was a great practice and place for care. In the last 5 years or so it's gone down…read morehill drastically. Clarksville's grown and they've figured out they can screw over long time patients, because there's enough coming in to replace them. Well my family of four will no longer be using their services. I have great insurance, and I'm not an idiot. Which means I can tell when you're charging me $185 for a flu and covid test you're no longer caregivers, you're predators who take advantage of parents with sick children. It's disgusting and will be made public on every platform I can find.