Cruz & Max were very helpful & pleasant. great customer service! excellent! set everything up for us Before we left the store. Thank you! read more

I tried to cancel my account online and was directed to a chat with a live person. He kept going on about why I wanted to cancel, who my new provider was, how fast they upload and download speeds were, would I like to consider specials, for well over 10 minutes. During that time I repeatedly asked that he canceled my account a total of nine times. I finally gave up. I felt as though I had been taken hostage and was being worn down so I would give up. I will go to the local Cox retailer and hopefully get my account closed there. read more

Chyanne at the local Cox in Sierra Vista, AZ was very helpful. Patient with my many questions and concise and addressed my issues, clarifying for me and had solutions. She was friendly yet professional. Thanks so much Chyanne! read more

Very fast compared to Verizon and T-Mobile which both are miserably slow. I switched to Cox Mobile, Cox Internet, Cox TV. I needed something less problematic because I am an old timer and don't have the patience for inferior gadgets. read more

Cox Authorized Retailer - Television Service Providers Near Me - Sierra Vista, Arizona

Beautiful and clean store with delightfully pleasant workers. But I could never recommend Cox's service. The least helpful customer service representatives I have ever encountered. Spent 3 hours on a chat just for the agent to disconnect me because he had been dragging his feet until closing time. If you already have Cox, I recommend trying to disconnect your service so they'll finally offer you a fair rate. Once again, a great store with great people. But corporate Cox business is one of the bottom layers of hell. read more

The Cox Representatives in Sierra Vista's office do not know what there doing or talking about.they are not trained and are only there to sell product's.and while people go without service for days they are in no hurries to get anybody out to fix the problem.while the residents are suffering...they are losing a lot of customers and they really do suck. read more

Wish you had no stars. Expensive, slow, and they keep raising the price. I started at $90 a month with this crappy internet and now up to $160 a month. The governor of Arizona needs to get involved with this price gouging company! read more

I wish you could write a review without giving any stars. Yes the weather has been an issue past couple days. Whats the excuse when the weather is good. This is the worst wifi I've ever had. Im so happy i don't still have kids doing home schooling anymore it would be a nightmare. Its constantly saying connect to the internet. There is no reason it should be dropping us like that read more

Ok, hang on this is going to be hard to believe. I do NOT have any service with COX. I cut off my account over six months ago. Now suddenly I get a bill in my email telling me I owe them $13.90. I call them and first said it's a left over balance from when I turned off my account. I called BS on that and got angry. Now transfer to collections and they tell me that it's because they made a mistake and sent me a second refund. Now I'm really hot and I lay into them. They try to cut me off and I'm even more mad when they lie to me again and tell me that the refund was sent to my bank. Now I'm furious! I never had any connection with them to my bank. Ok, now I guess they realize I'm not falling for the BS and transfer me to somebody competent in billing. After being put on an extended hold that lady in billing apologizes for their screw up and tells me the balance is zeroed out. read more

Too expensive and their tech's drive like maniacs. One almost purchased my car, because he ran a stop sign and was speeding through a parking lot. read more

Advertises that is is fast and reliable. Not reliable. Seems to stop working 1-2 times a month. Sometimes for shirt periods, other times for a day or more. read more

Cox has become so stupid with customer service & billing. I had two properties with the same exact service. I got one quote in-store, then varying amounts billed with no extras on the bills. I then got a different quote of what my bills SHOULD be by calling the store, then two additional amounts that didn't match each other by calling directly...all in one year. To add a third home I had to give them my full SSN to see if I owed THEM any money. FFS! This town need an enema AND some competition. read more

If I could give MINUS STARS I would!! First off this store has had some major changes recently & not in a good, positive or even helpful way. The new "manager" and I use that term extremely loosely, passes himself off as other employees by giving out their cards, instead of his own. When in fact he is hiding his real identity so some other poor schlub gets blamed for his atrocious behavior. Well I got news for you gavempie aka Gavin, we figured you out. Corporate has been notified. This man also did the same thing to me as a previous post stated to come back in 2 weeks and see if there's a new deal. He is pushing you off so you'll get charged full amount instead of discounted rates. I got hit with prorated amounts that are " supposedly" unable to reverse. This is sketchy behavior at best. Not to mention horrible business practices. Right up there with used car salesman. As for this store in general the customer service, aka new employees is substandard. The general vibe is also off, not to mention the personal hygiene of a particular person. I will only come here if I absolutely have to due to the fact we only have this one location & if some equipment replacement is necessary. I hope corporate sees this and makes the much needed appropriate changes ASAP. read more

just now In November I went in to try and get my bill lower due to my phone going up after a year of having it. I was told they could take it off wait 2 weeks and put it back on with the same deal. Then I would call same thing but we will call you in 2 weeks guess what no call like they didn't care. Its been 5 months every time I came in I was told to come back in 2 weeks somehow they would always end up finding another reason for me not to be able to do it so they would tell me Oh we fixed it come back in 2 weeks and will get you set up it's now 5 months later I just talk to the assistant manager very rude and disrespectful he hung up the phone on me after I called back he proceeded to tell me how much his customers LOVED HIM and if I didn't like it to call customer service. Hanging up the phone is never the way to deal with a customer all it does is get them angry. read more

Worst internet provider on planet earth. Promises speeds up to lure people to sign up, then delivers a fraction of those speeds. When calling customer service, complaints are dismissed with "we know that's a problem and we're working on it." Right now I'm paying for the highest tier of service, and my speed is nowhere near that. It goes up and down every day. read more

Very unreliable customer service. I chatted with an agent because our wifi had stopped overnight and after doing the usual troubleshooting we couldn't get it back online. She sold me into adding the "Cox Care Plan" to my account and that, she assured me, would guarantee I'd get a tech to come and fix the problem 2 days later. So I added it and she gave a time range when the tech would be here. When nobody showed at the slotted time, I chatted again (all this while having to pay for more data on my cell plan so I could use the internet) and the agent who I was connected to tells me that he can see the change to my plan and my request for a tech but also a note this girl left saying that there were no available technicians to cover the service. IMO this is unethical, dishonest behavior and I'd say unacceptable except for the fact that unfortunately Cox has no competition in this town so they can get away with things like this. read more

I WILL Never work for this company again!! Hands on training was TERRIBLE!! Good luck to those who are interested. You are in for a surprise! It's so much bad things I can say about this company its shameful and I'm also speaking from a customer perspective. I wish they had negative star ratings for sure cause this company damn sure needs it! read more

I've lived several places in California and Arizona. Fortunately I've only got stuck with COX in Arizona... so far in Phoenix and Sierra Vista. They are the worst internet provider I've ever found. I signed up for their fastest service, and can barely get enough service to post this review. The service goes up and down all day... and when it goes down, it can be out of commission for half an hour. This is like living in a third world country !!! Fortunately they're not providing water or electricity. How do we get a competent company to come to Sierra Vista (as I'm writing this) to give us internet service ??????? And how about a competitor in Phoenix for my other house? read more

I've had fox in the past and they've been great... 2023 idk if they've changed policies or what but customer service has not been good, previously tried doing auto pay, wasn't set up correctly, wouldn't waive a late fee. I found another cable company to be more reasonably priced and easier to deal with. Canceling coz they charged another 80$ even after cancelling my bill. They're expensive for the download speeds available. I'm paying the same amount for 1g download speed through another company that fox charged for 250mbps download speed. I don't recommend cox. I've never been so mad. But if you do go with them... for the love of god do not forget you pin or you will never access your account no matter how much personal information you can give them. They wouldn't even credit or discount the cancel for as a small gesture for being such a horrible experience which tells me fox as a company does not care about their customer service. I will never return to them again. read more

As much As I dislike Cox as a company, as there are no real other alternatives in this town . The experience at the store isn't too bad, as long as you go at a time where there are no lines. read more

They throttle specific services. The wife and I watch Amazon Prime alot. We definitely do not use any of their cable packages as there really is just crap on cable. So we just use and are still forced to use their net services. Even with the high end package, Using Amazon prime on our net enable TV proves impossible. I'm afraid of what they will go after next. HULU? Internet Gaming? Me typing a disparaging letter? Once Verizon offers net services, we're switching just to spite COX. And I hope they burn in hell. read more

Constant service disconnections and "outages" these people have an excuse for everything.

I give three starts because they do have the fastest internet soles in this town. Way over price and I think they can do that because our options are limited. Customer service in the store was super friendly. Customer service one the phone not so much. Wished they lower their price on their service. read more

Terrible service. Used them while we were living on Fort Huachuca. Once we went to cancel, they claimed we owed them over $130 for not returning the modem. Trouble is, we bought the modem when we got here. They took a stance of "prove it". How can we prove we bought a modem 18 months ago? We asked for them to provide the first month's bill so we can see if we paid for the modem. Over the phone, they refused. They turned us over to a collections agency. We had to call about ten different times and go in to the store twice to resolve the issue. Ultimately, someone click the wrong box (customer owned vs Cox owned modem) and once that was resolved, we were back owing them nothing. Absolutely terrible experience. read more

Always have to wait too long when going in here. Staff seen spending too much time chit-chatting with customers instead of moving along to the next person who is waiting. read more

Since switching service, Cox seems the lesser of the evils with internet service providers here. Speed is decent though there are times of high traffic and I've had a service outage for a few hours. Had no issue with support when I called and billing is far easier than with CenturyLink (total nightmare). Again, as I mentioned with my original review MAKE SURE you deal with staff locally-call a local number or go in person to the store when subscribing and buy your own high quality router and modem. read more

So far.....AWFUL!!! We have waited over a week for someone to come out. This is a really small city....they should have more employees and know how to do their job right and make their customers happy. Not good....I guess we'll be moving on :) read more

This is not a review on the service so much as it is the experience. The service is for the most part reliable and fast, depending on your area. Even though I paid for the second highest tier of service, even with a gig throughput router in my house I was only seeing my actual speed about 70% of the time. In the evenings, especially between 8:00 to 10:00 pm data rates dropped to half what I was paying for. Other than that data was usually pretty reliable. The customer service and third parties you have to deal with mentioned by "Cristina L." are horrendous. Do NOT call any of the 800, 888 numbers, after navigating a labyrinth of automated menu options you will get a message that tells you to go online to their site, and then hangs up. VERY FRUSTRATING. If you call for a service it is 50 dollars just for the tech to show up, so make sure you request a service call, and ask if you will be charged. I was not told until my next bill showed up that it was going to cost me to have another port turned on in my home. First of all as a system/network administrator this should be done from the start, instead they will only turn on one, and if you want to move your modem/router/switch to another room you will have to call a tech to do so. I asked the technician to leave all my ports on the second time I had to call him out and he gave me some story about how signal degrades when all the ports are on........again, system administrator/network administrator here, this is not true. Finally, to cancel my service when I moved, it was as simple as knowing the local number and calling and cancelling my service. Simple enough. I get my prorated bill in the mail and can send a check/money order in the return envelope, but come on, who uses "snail mail" anymore. It's all about convenience now, so naturally I'm not going to get in my car drive down the road and get a money order, just to mail it to them, when by the time I get to the store, I'm only about three blocks from cox, and could just walk in and pay there. Instead I want to try and pay online, however once they close your account, your account no longer exists and neither do you to their systems, looks like its back to the phone, but wait there's more. If you call and try the automated bill pay, again, surprise surprise, you do not exist. At this point you are given to a real person, who for a mere 10 dollars will process your final payment. Thanks, but no thanks. Again, the service isn't the best I've had, great when it's running good, decent at others. It's the best choice in this small town and that's not saying much. However their customer service, and accessibility completely turn me off from them. Wherever I move next this company will not even be a consideration. read more

Cox is the worst company you can ever deal with, they force you into overages in your data and then slow you down. I had never gone over the 1024 gigs you now get since they quit the unlimited plan and now all the sudden I've gone over 3 times. Never in 2 years have I used that much data, then all the sudden I go over 3 times. It's bullshit, it's a racket and I'm not going down without a fight. It's all a plan to force you to upgrade to a higher plan. #classaction#pending. read more

The worse bandwidth ever. Very slow and my internet never works. When you call in all they tell you to do is reset your modem. If I could use the hotspot on my phone I would rather do that than use cox. However we are being robbed due to the fact they are the only internet service in town so they know they don't have to do anything to improve their service. read more

It would be helpful they answered the phone. And when they do answer they transfer me to a line that no longer works. Dealing with cox cable is like dealing with the VA, they don't answer, when they do they are not helpful. Then they blame the "system" for being broken. read more

Like a previous reviewer, I initially went with CenturyLink because the third party dealer I called for Cox sounded like they were trying swindle me out of extra money. Like that previous reviewer, I quickly came to realize that Cox is the lesser of two evils in this town. CenturyLink tried to give me three different modems in three weeks of service because they literally couldn't provide the internet I was paying for. Having jumped ship from CenturyLink, I regret nothing. Service in the store was a bit slow, but they were friendly and helpful. I have no doubt that should I have an issue in the future, I will have to deal with the monstrosity that is cable customer service over the phone, but that's life. I had to deal with that with CenturyLink, too, but at least I haven't had any reason to call Cox 12 times in three weeks to keep my internet working! Cox also sent a technician to install my internet for free (well, not free, but they only charged me for an in-store pick up). Cable companies are never fun, but at least with Cox I'm getting what I pay for. read more

Same thing that happened to the previous reviewer battle b happened to us as well. With a few differences. When we went to pay off our last bill we told the front desk that we had forgotten our modem at the apartment complex and that we would have to go back to get it. We were on a tight schedule as the army was moving us across the country and my husband had to report soon but would have had no problems going to get the modem. The lady at the front desk said she completely understood and that they would send a technician out to the apartment to simply pick it up for us and we didn't have to worry about it as our account was paid off and closed. Wow! Sounds great right!? Wrong. Over a year later and we recently applied for a home loan and learned they had sent a bill for $130 to a collections agency. We called them to try to clear it up and they took the whole " prove it " stance a previous reviewer mentioned. The woman refused to transfer me to a supervisor because none were available and instead transferred me to billing. The man at billing said there was nothing he could do without proof. Notes in our account stated that someone would go to get it... but they either didn't get it like promised or when they returned it forgot to take it off of our account. Either way it doesn't matter they still won't do anything about the mistake. Asked this guy for a supervisor and he immediately sent me over to one. Crazy how there were no supervisors in the office 15 minutes prior but they were available now at this point. The supervisor was polite but useless. He agreed it was completely at the fault of the neglectful employee but still refused to remove the amount owed. We were never even informed that we owed them anything. No one called. No one emailed. No one sent a bill. If we had not applied for a home loan we wouldn't even know that this debt existed. And they are doing nothing to help us. They want us to drive 30 hours across the country and go to our old apartment complex (which is 10 minutes away from their office) and pick it up and bring it to them or pay the 140. Those were our only options. read more

Poor customer service, because they use a contactor called A1, high rates, which change like the stock market. Going to get a dish from Hughes, can't be worse than this, to bad they have a monopoly in my opinion. read more

By far the worst cable company. Every month my husband and I find new surcharges and half the reps are lack of any knowledge. If they ever bring Verison Fios to Arizona, they will be my cable, Internet and phone of choice. You can record more than two shows at once with Fios and top this, you can record from living room and watch the shows in any room. I love Fios. I honestly don't even care to ever have cox ever again. It's just not worth the amount you pay whatsoever! #fact read more

This site is perfectly willing to issue communications equipment as "new out of the box" and charge you to rent it. However I had to reconfigure my wireless router because that default WPA code would not work. It still held the previous owner, who obviously didn't exist's personal configuration. Cox customer service suggested that the issue was with how I had the device connected. Hands down the worst communications service I've worked with. read more

Worst company ever. They charge for things you didn't do and then add on services that you never asked for. I only had phone and internet and they charged me 153.87 I dropped the phone and now its still 83.70 just for internet its b.s I'm disconnecting my internet as we speak! read more

Ok. So never been a cox customer for long, I've had century link for 2 years and hate them. I actually cancelled them yesterday, and signed up for cox online. Then I wanted to research best internet in Sierra Vista, there is only 2 companies really and both really bad companies here besides satellite, which I've heard is super slow, but cox has multiple plans which sounds cool, I thought finally high speed internet, but all there plans including there most expensive plan all cap at at 1024 gigs, or 1 Terabytes of data, which is crazy, how is it possible to not have unlimited internet at your house or business, that's crazy, but that's how they are, then it's $20 for 500 more gig, and $40 a month for unlimited data, which is crazy, so if you want to pay $79, plus $10 for the modem, and $40 for unlimited internet, so about $130 for unlimited internet, then I guess you can, plus it's $75 for a technician to come out to your house, if the kit doesn't work for you, but I hate to say it, but went back to century link for $45 a month after tax for unlimited internet, for life. Century is horrible, but cox is WAY more expensive, and want to charge you for every little thing, if you want internet, pray about it, good luck read more

This is the worst ISP I have ever had to deal with in my life and I have had several ISPs. I work from home so my internet service is a big deal. Unfortunately I am required to have a speed that no other ISP in the area has. I have talked to tech support a million times and their master tech basically called me a liar when I was talking about my issue. Their service is horrible their customer service is horrible everything about them is disgusting and horrible other than a couple nice over the phone tech support people but nothing is done. My internet drops off several times a day momentarily and kicks me out of my work programs. I have been using my 3G YES my 3G phone as internet to work off of and getting a much better more stable connection. They have also had 2 outages that affected the whole area in less than I month I have been here. That is so sad on so many levels. Cox is a disgusting greedy overpriced not giving a crap about anything but money company! read more