Verizon sold my dad a flip phone and started services for him and he was medically incapacitated…read more He was diagnosed with dementia. When I received a bill from Verizon I called the corporate office and spoke with a supervisor who said they would take care of the bill...just like the 3 other phone companies that he opened an account with months apart. Then I received another bill and was on the phone for several additional hours trying to get a supervisor to help me. After speaking with 4 different people I finally was transferred to a supervisor named Axel. He would not provide his call center number...but he said it did not matter that my father was incapacitated that Verizon furnished him with a phone and he needed to return it or pay for it. I let them know we were not sure what happened to the phone...I asked to have the situation escalated and he said it was against company policy for this situation to be escalated. For the hours I spent on the phone was crazy. No one could help me...even though I myself had been a customer for years without incident...this incident has put a bad stench in the companies culture. I will be moving my business elsewhere.

They gave me a $100 dollar Amazon gift card but then took it back because I only had the account…read moreopen for 159 days instead of the required 180 days and billed me $100 for it on my last bill. Also after school started the internet got real slow so I switched to COX Internet. To make things worse they had YouTube TV advertised for $72.99 a month when actually it was over $90. They said it had a 3 day trial so I cancelled but I had to call them numerous times to get it refunded.

Cruz & Max were very helpful & pleasant. great customer service! excellent! set everything up for…read moreus Before we left the store. Thank you!

I tried to cancel my account online and was directed to a chat with a live person. He kept going on…read moreabout why I wanted to cancel, who my new provider was, how fast they upload and download speeds were, would I like to consider specials, for well over 10 minutes. During that time I repeatedly asked that he canceled my account a total of nine times. I finally gave up. I felt as though I had been taken hostage and was being worn down so I would give up. I will go to the local Cox retailer and hopefully get my account closed there.

I'm updating my rating from 4 down to 3. Within the last six months they had two major (day-long,…read moresystem-wide across the Tucson region they cover, including Rio Rico/Nogales) internet outages (which also means VOIP phone outages), the most recent being the other day. These outages had consequences I'm sure not only for myself but other users. When they had the first one, I think one of their executives made the response, which I thought was incorrect, in one of their forums that they could not use redundancy in that case to address the outage because the fibers and such upon which the main service depended (and which had been damaged by a construction crew I guess in the Phoenix area) were also the same fibers and such upon which their redundancy depended. Could they not arrange for redundancy that did not depend on the same exact Phoenix-area point? The second outage, several months later, was down to the same issue (construction crew in Phoenix area) and the same (incorrect in my opinion) reasoning on redundancy..... they did not succeed in improving their redundancy from the first incident to the second. So, I am reducing from 4 to 3. Now, a few moderating points: - I have heard that they are working toward addressing their redundancy issue. - It's temporarily a shame, but let's hope they respond by improving. Over the last few years (other than these two damaging outages) they have improved other things nicely, including increasing my speeds, lowering my cost and changing the mountaintop that I was pointed to. My service was by no means perfect, but I think they have spent money to improve and I respect this, and they did improve. I committed to them for voip a few months ago, which I would not have done if they had not established with me that they were providing a high number of 9s of reliability. So, if they can get back on track, and think ahead a bit better, then I may regain a higher view of them. - It's a bad moment for this to happen since so many people seem to be now giving a try to Starlink. Without these two really bad outages, I would have said that Bluespan is approximately competitive with what I hear about Starlink. So, if they re-position themselves to make such outages much less common, then I'd say at that time they will be more competitive.

Absolutely disgusting!!! They keep your entire monthly fee even if you cancel half of a month in…read more Unreliable service we never got what we paid for. Go with starlink!

I have been extremely happy with IEU's service for a number of years now. Their customer service…read moreand pricing is wonderful. The bandwidth they allow has more than met my expectations! I have referred a number of people and have yet to hear any complaints.

From the owner: Integrated Elements Unlimited's ieuwifi.net business specializes in providing broadband internet…read moreservice in hard to reach areas of the San Pedro River Valley. We have developed infrastructure to support up to 100mbps + speeds to individuals and business in the area. Integrated Elements Unlimited ieudev.net business develops and sell software packages to the small to medium sized business community.

Their customer service is very unreliable. I was told a date for install of 5 days from order…read more Then they sent me a date via text of 2 months later. I spoke to a supervisor named Russ that proceeded to tell I was going to have to wait the two months. I cancelled and I'm glad they don't have my business and I would be very careful when dealing with them. Wait times were over an hour just to cancel

Worst internet ever!!! Worst customer service ever!! You wait 30 minutes before talking to anyone…read more Tried to cancel on their app.. forgot about it. They intentionally make it hard to do anything. Internet was down for 3 days so I called and they wanted me to wait a week for a technician to come fix it! DO NOT get Century Link, you will regret it!!!

Reliable and friendly service! I have been with them for…read moreyears! and have no complaints. I do wish they listed the prices with their plans on the website.

I've had service with Rincon Wireless for a couple of months now so I think it's appropriate that I…read morecan give a review. Service has been exemplary, the advertised 25mb down and 15mb up is what I get on a regular basis. There are occasions where that speed is exceeded. This is a fairly new company and there's rare and but occasional issues related to Growing Pains. They just added another circuit which increased bandwidth and did the cut over in the early morning hours (4am) so as to minimize downtime for the customers. The only negative experience I've had would be the time from the initial contact to installation. In my case it was about 4 weeks. I will however say that it was well worth it compared to any service I've had in Tucson/Vail before. No one can beat their price. The owner is great to work with as are his technicians. I wholeheartedly recommend Rincon Wireless.

This service is so unreliable. Unfortunately there is no other service provider otherwise I would…read morehave jumped ship a ling time ago. Be aware that every fee months your internet will shut down and you will need to replace your modem. I can't tell you the amount of times I've had to change my modem for a new one. Horrible company, not reliable at all!

This is in effect an update to my mid-2016 review of another Nogales location that has since…read moreclosed. I have had them for most of the last 16-17 years. If you are an internet user who needs very high reliability (such as for video and voice calls that do not drop or freeze) and expeditious repairs when the service does get wonky, then Mediacom is not for you. Every once in awhile (perhaps every few quarters) it seems that the internet goes from fast and reliable to unreliable. When it does become unreliable (such as when upload speeds go below 1mb for part of the day) Mediacom can waste catastrophic amounts of your time (days, weeks, months) calling on the phone, making you wait for an appointment to see if the problem is at your house, only after repeated issues admitting it might not be, and then still taking days or weeks or longer to go find the issue. Finally, in the latest iteration of this merry-go-round, I said "enough" and this week have paid far more money to a competing (microwave dish I guess) service offering far slower speeds, but perhaps better reliability and hopefully more immediate attention to service issues. I can't decide between 1 star and 2 stars. For much of the time over the years they have seemed ok, and have invested in higher speeds and have polite phone and in-person support, and all this would point to 3-5 stars. However, they have in the end not prioritized reliability nor expeditious repairs and in some ways 2 seems too generous. I guess I'll put it (for now) as an average.

Constant outages and when we call there is am irritating AI and no possibility to connect with a…read morehuman. I want my money back and shouldn't ne forced by my apartment to pay for horrible internet.

Overview Reviews…read moreServices Products Reviews All internet service2 Sort by Most relevant Newest Highest Lowest Angela 6 reviews Security 1st and QFlix delivered 5-Star top notch service and installation! Both Conner Riblett and Carlos Diaz guided every step of the way. Security 1st and QFlix delivered 5-Star top notch service and installation! Both Conner Riblett and Carlos Diaz guided every step of the way - feedback on my purchase of Starlink Satellite & Security system. Pricing - very reasonable. Customer Service - outstanding I am doubly pleased to have located a Tucson small business and highly recommend.

The internet service is okay for rural Arizona, and most of the staff at HPAZNet are good people,…read morebut do yourself a favor and just bypass allowing Jake to come out to your property. Ask for someone else from the start. I now it's a family business and that Jake is "special" and needs a job, but after 5 trips to my home over several months, he still couldn't solve the simplest of issues. I finally realized that Jake is incompetent (or suffering from a mental illness) and I did the troubleshooting myself. Then, I went to HPAZNet to pick up the working part and low and behold, my internet is working properly! If you are in constant need of service because your connection isn't up to par, and HPAZNet is trying to charge you for repairs, be weary.

HPAZ is a small local internet provider for those of us living in rural Hereford/Palominas. My…read moreexperience with HPAZ is that of superior customer service that you can only get from a neighbor. I highly recommend this company for folks living in this area.