Randy came out a few weeks ago to replace our kitchen sink with a new one we had purchased. His…read morewife had taken care of the scheduling on the phone, and Kellie (my wife) told me she was friendly from their interactions. Randy seemed nice too, when he came over for the pre-inspection, and the quote was very reasonable. Randy arrived on time the scheduled day and proceeded to remove everything: sink, garbage disposal, & plumbing (which would have to be redone). After that, he said we had a problem. The stainless steel sink we bought had mounting rails that prevented it from fitting in the counter. I had never installed a kitchen sink, so I had no foreknowledge to check for rails. I asked if I could just buy a different one for him to install, and he told me that every stainless steel sink would have mounting rails (which I later found out wasn't true). He said our options were to either find a carpenter to cut the counter for us, or buy a cast iron sink (which are very heavy & expensive, but have no rails). I said "I wish we had known about the mounting rails before removing everything", and he said "There's only one way to find out"...inferring that was by removing everything. I then stated that if the sink had been checked first, then we would have known. He didn't say anything in response to that. On his way out, he said he wouldn't be able to come back the next day, even if we got the counter cut, or probably even the next several days. So he left us there with no further assistance offered, and without a kitchen sink, or the ability to use our dishwasher, or get water from the fridge...all that without one word of apology for it. I made a couple calls for a carpenter to no avail. Then I set things up to cut the counter myself, but it ended up not being feasible, due to counter dimensions being too short (wouldn't have left enough to support sink on front & back sides). So we had to scramble to order another sink (a cast iron one) & faucet, and then find another plumber who could come out ASAP to install it. Kellie called and talked to Randy's wife the next morning to tell her what happened, and that we wouldn't be using Randy to finish the job b/c of it. Kellie relayed to me that she listened well enough, but then seemed to excuse Randy's poor service by saying "he's sometimes absent-minded" (still no apology). In the end, we got a nicer sink installed by a different plumber (both of which cost more), but everything turned out great in the end. Unfortunately we had to deal with not having a kitchen sink or dishwasher for 2-3 days, which was both inconvenient & stressful (we are a family of 4 with teenagers, and I am disabled). In summary, Randy & his wife were nice and the price quote was great, but his job knowledge, professionalism, and customer service were sorely lacking. If he had made accommodations to prioritize/help us after his oversight, or at least apologized for leaving us high & dry, I would have left a higher rating.

Mr McGrath was efficient and quickly fixed our problem. He was honest about future work we…read morediscussed.