Randy came out a few weeks ago to replace our kitchen sink with a new one we had purchased. His wife had taken care of the scheduling on the phone, and Kellie (my wife) told me she was friendly from their interactions. Randy seemed nice too, when he came over for the pre-inspection, and the quote was very reasonable. Randy arrived on time the scheduled day and proceeded to remove everything: sink, garbage disposal, & plumbing (which would have to be redone). After that, he said we had a problem. The stainless steel sink we bought had mounting rails that prevented it from fitting in the counter. I had never installed a kitchen sink, so I had no foreknowledge to check for rails. I asked if I could just buy a different one for him to install, and he told me that every stainless steel sink would have mounting rails (which I later found out wasn't true). He said our options were to either find a carpenter to cut the counter for us, or buy a cast iron sink (which are very heavy & expensive, but have no rails). I said "I wish we had known about the mounting rails before removing everything", and he said "There's only one way to find out"...inferring that was by removing everything. I then stated that if the sink had been checked first, then we would have known. He didn't say anything in response to that. On his way out, he said he wouldn't be able to come back the next day, even if we got the counter cut, or probably even the next several days. So he left us there with no further assistance offered, and without a kitchen sink, or the ability to use our dishwasher, or get water from the fridge...all that without one word of apology for it. I made a couple calls for a carpenter to no avail. Then I set things up to cut the counter myself, but it ended up not being feasible, due to counter dimensions being too short (wouldn't have left enough to support sink on front & back sides). So we had to scramble to order another sink (a cast iron one) & faucet, and then find another plumber who could come out ASAP to install it. Kellie called and talked to Randy's wife the next morning to tell her what happened, and that we wouldn't be using Randy to finish the job b/c of it. Kellie relayed to me that she listened well enough, but then seemed to excuse Randy's poor service by saying "he's sometimes absent-minded" (still no apology). In the end, we got a nicer sink installed by a different plumber (both of which cost more), but everything turned out great in the end. Unfortunately we had to deal with not having a kitchen sink or dishwasher for 2-3 days, which was both inconvenient & stressful (we are a family of 4 with teenagers, and I am disabled). In summary, Randy & his wife were nice and the price quote was great, but his job knowledge, professionalism, and customer service were sorely lacking. If he had made accommodations to prioritize/help us after his oversight, or at least apologized for leaving us high & dry, I would have left a higher rating. read more

Mr McGrath was efficient and quickly fixed our problem. He was honest about future work we discussed.

McGrath plumbing are the best around Butte County. Honest, reliable and care about this community of ours and the people who live here. I would give them 10 stars if I could. read more

Best plumbing experience I've had (and because the infrastructure in our house dates from 1988, there have been more than a few) since moving to Oroville in 2001. Diane is extremely friendly and efficient on the phone in setting appointments and Randy arrived precisely on time. We had a leaky inlet pipe on our Master shower that I figured would take most of a day to repair, but was amazed when Randy had the job done in less than 45 minutes. The bill was easy on the wallet too! I can't say enough good things about McGrath Plumbing Repair and would encourage anyone in need to make them your first call. You won't regret it. read more

I had a very plugged kitchen sink drain & another plumber came & wanted to charge me an arm, leg & probably other body parts. On several people recommendations I called McGrath. They were wonderful. He had a hard time getting through the plug & he worked darn hard & finally got it unplugged. His charge was reasonable for this disabled low income lady. I can't thank them enough! Will definitely call them first next time! read more

Should have read the other review stating that they're unreliable. They were suppose to come to my house today at 8am and I've been up waiting on them. It's 9:35am now and can't get ahold of them nor did they call me to tell me they weren't coming. If they are in fact running late, they should call and let the clientele know instead of just holding up our day waiting on them; not knowing whether they'll show up or not. VERY DISAPPOINTED. read more

First appt at 10am for an estimate was a no show. No explanation as to why. Then rescheduled again for 10 am the next week. Had a conversation about the time. At 7:52 knock on door. I called to confirm my 10 am appt and she said they were gong to be there at 8 am. I had prepping to do with a gate and pet and I wasn't ready. Perhaps they have too much business they can be all over the board but not good business in my eyes. read more

This co. is truly so honest & wonderful. I always know my house is in the best hands with this plumber. They make everything so much more affordable. Thank you so much. You deserve great reviews! read more

Very thorough, and the rates were reasonable for drain clearing and repairs.

I called McGraths Plumbing because my husband is just too busy to do a few items on my 'Honey Do' list. Diane, who answered the phone, was just polite as can be. They put me on the schedule for the next day. Mr. Randy and his son Andy showed up in a clean professional truck. They serviced our vessel sink and toilet. All the work done in a timely manner with top notch professional service. And the icing on the cake was how incredibly reasonable they are!!! McGraths has earned my loyalty and business! Thank you Diane, Mr. Randy & Andy! :-) read more

McGrath is our plumber of choice after several calls for various problems. Honest, prompt and very skilled plumbers. Can't ask for better.

He did a great job replacing some lines and re-routing things through the kitchen of a rental house we were renovating. Is a straight-shooter and will actually tell you if you *don't* need him to do something. I really appreciate that, and of course will call him when we need help again. read more

Real great service is what you get when you call McGrath's. I mean I am so happy with them every time I call. Which has been quite a few. Thank you McGrath for not overcharging! read more

We needed help quickly when our water pressure in the house soared to 130 psi, and was popping the cold water push-pull valve under the kitchen sink. They came the next morning, and Randy and Wade not only replaced the pressure relief valve, but also installed a ball-type shut off valve, all for half what I feared I would have to pay. They were courteous, and saved our day for us. read more

McGrath Plumbing is A+. We have a 1950's house, Water Heater went out. Randy and Wade brought new Water Heater with them, let me know our one not up to code. Not only did they install, but had to wrestle pipes as well. Job done in timely manner, and reasonably priced. Have had him back........ONLY Plumber we will ever use. Honest as the day is long. Thank you Randy & Wade. read more

These guys were great. Helpful and quick. Took care of all on my list. less than $100 for an hour.

Absolutely horrible service. Sadly we never even got to see the actual repair man, so I cant really comment on him. The secretary wanted to argue over the phone about their obvious mess up, then they decide that they don't even want to even show up and didn't even bother giving a courtesy call. Classless establishment. read more