While the staff are very kind and helpful, I have an issue with the appointment process. They gave…read moreme an appointment card after a BC shot and on the day I was supposed to go in, there was no one there and it was closed. I called PP and asked them why my local PP facility was closed even though they scheduled me for an appointment. I was told it was "because there is a party today." The lady on the phone who worked in customer service said that this kept happening at this location and she thankfully got me in on the next day. On an even worse note, my close friend usually gets texts and emails from them when it's her appointment time, but they never sent a message to her and now she might be pregnant because of this. When she called asking when her next appointment was, they told her she was a MONTH late for her shot. When asked why she didn't get any messages, they said that "the email was lowercase so it didn't send." She also did not receive a notice for her being a "no-show" either. She also never received an appointment card or any written documentation for an appointment. My appointment dates are always written on the information papers from the depo-shot as well and not in an actual appointment card. I am in no way bashing planned parenthood, but if you are using the Springfield MO facility, take extra care and attention to when you are due for shots or checkups and write them down and put them in your calendar. I NEVER write reviews but I would hate for someone to have an experience like this and miss crucial birth control shots or procedures in general. I understand people mess up, but this isn't the kind of thing to take lightly. Thank you for the staff for always being kind, and I hope that this issue is resolved soon! These people can truly help you, just make sure you can keep track of appointment times and dates.

I have been to 6 other appointments back home, trying to get my nexplanon implant removed but…read moreeverytime I would go, I'd back out & say i didn't want to remove it because I was scared. When I came here, I immediately felt welcomed & comfortable in the office. The staff is great, very friendly & understanding! I got blood work done, my implant removed & met some great people. I will definitely be back if need be!

Absolute excellent in every sense of the word! Every doctor and nurse was caring, compassionate…read more and qualified. The building inside us beautiful and uplifting for cancer patients. An older gentleman was playing beautiful piano music in the foyer. I feel so much better in my diagnosis and treatment!

You try and call them. 50 dang languages... so buckle up cuz you're going to be sitting for an…read moreentire afternoon to listen to languages that don't have any place in this country.

If you're suffering from addiction and or anxiety and depression definitely recommend. They do…read moretheir part if you're doing your part.

This is a HUGE compliment, accommodation to Mercy ED South Nurse Sean Icenhower. He was my…read moremother's Nurse during a Sat/June 20th for a post leg clot diagnosis & severe pain/swelling. He was AGAIN Mom's Nurse 5 days later, Wed/Jun 24th. If we had thought Sean was knowledgeable, friendly, such a professional care giver Sat, we saw him in prime work action as he gave every bit of energy, medical know how to save Mom as her now sepis body, fighting off infection & dehydration, had a crashing blood pressure. His speed, yet attention to every detail, of work was amazing. The whole time letting me know exactly what was going on & how the care team was tackling it. A MASSIVE Thank you to the entire ED South team, but especially to Sean. Our Hero.

I went to Mercy ER two months ago after a bad fall and injuring my shoulder. When I got there they…read moresent me to triage and then to the waiting room. Another hour passes, then I get an X-ray of my shoulder. I waited seven hours before they take me back to only put me on a stretcher in the hall. The doctor comes and tells me my shoulder isn't broken, but doesn't know why i can't move it. Sends me home with one pain pill and a sling. My doctor the next day tells me even though my arm still is very painful they will order an a MR I, but it will take month, no pain medication, just live with it. So a month later after my MRI, they tell me I have a broken shoulder, then they gave me pain killers. I wouldn't take my goldfish to Mercy. Especially to the ER. You could die waiting .

It is such a wonderful feeling to have the staff be so kind. From the checkin to the lab work area…read moreeveryone was so nice.

I had a referral to one of the dr. here to help me with my Alpha-Gal. I am almost 75 years old and…read morevery sick with this diagnosis. I was told they are booking out until the end of September even though I am sick right now. They were very rude!!!!!!! When I first called I was told they had a cancellation for next week and then I was told no that I had to see the dr. that approved my referral even though I had to wait until the end of September. Now please someone tell me that is good patient care!!

I cannot say enough about Dr Robert Vorhies and the staff at Cox West Tower. Aerial and Lynn and…read moreall the nurses were awesome. Caring and compassionate and friendly. They treated me so wonderful and Dr. Vorhies is the best Vascular surgeon in the country. He is caring and compassionate and explains everything so perfectly. I have not felt this good in years. Thank all of you for a wonderful experience. Jerry May. God bless you all. You all deserve a raise.​

Terrible excuse for a hospital. I am on vacation with my mother who has stage four melanoma and she…read morehas become ill. We checked into the at approximately 2130hrs. Upon checking in the staff took vitals and sent my mother to the lab fairly quickly after arriving at the hospital. Approximately Two hours later, they came out and said she needed another lab. It is now 0424hrs on the following day. My mother has still not seen a doctor nor has she received an IV or any other medication. I have been up to the reception desk numerous times only to be told that they are busy despite there only being a handful of patients still left in the ER. Hopefully my mother will be seen by a Dr and receive the care she needs soon so that we can continue our vacation or before the suspected severe urinary tract infection she has kills her.

I have been a patient of a doctor at this office for 13 yrs. Recently my doctor, his nursing staff,…read moreand the front office manager all retired at the same time. Sad to see all of them go, as they have provided excellent care for our family for any years. The remaining doctors are reluctant to accept us (displaced patients), and the staff does not return phone calls or messages. Very disappointing to see the "new" lack of concern (and/or lack of experience) with the current staff. Good thing there are still other good practices available in our network.

It's a hospital. A good one too. Friendly helpful staff, knowledgeable doctors and nurses. The…read morecafeteria has some decent food in it as well.

They are good but might need a save my spot for the emergency room because it's hard to tell when…read morethey're busy

This place charged me $700 for a 20 minute appointment and billed me multiple times. Avoid this…read moreplace at all costs.