wish there was an option for negative stars. went to the ER with severe abdominal pain (level 8 on the scale), was triaged and had blood drawn at 8 p.m. At 2:20 a.m., we walked out without being seen. I witnessed staff being rude to other patients and when I asked what defined emergent, because of how long I waited in pain and tears, I was talked down to and got rude replies. Just awful!!! read more

Cox Medical Center South - This is a photo my husband took of me at about hour 4. Guess this isn't Cox's definition of emergent. - Hospitals Near Me - Springfield, Missouri

I cannot say enough about Dr Robert Vorhies and the staff at Cox West Tower. Aerial and Lynn and all the nurses were awesome. Caring and compassionate and friendly. They treated me so wonderful and Dr. Vorhies is the best Vascular surgeon in the country. He is caring and compassionate and explains everything so perfectly. I have not felt this good in years. Thank all of you for a wonderful experience. Jerry May. God bless you all. You all deserve a raise.​ read more

I get transferred to Cox around 3:30 pm. They take all my vitals, blood sample etc. Genuinely waited till 2am for a room, everybody that got there after me was admitted in and I was throwing up THE ENTIRE TIME. Won't catch me using Cox Services again, Tumbs did the job better than they did. read more

On November 13th, I came into the ER due to deliberating back pain. I was reliant on my cane and could barely stand. I was placed in a wheelchair which I could not wheel myself in, which made me completely reliant upon staff, taking away any agency I might have had to advocate for my own care. A staff member then proceeded to wheel me away from the other patients to what I call the "leave them and forget about them" area right next to the empty security desk. Nobody came to check on me and I had no way of getting anyone's attention. I felt like they didn't believe I was in pain. Maybe they saw a woman in her early 40s with purple hair and a cane and thought "She's too young to be on a cane." Perhaps they thought "The pain can't be as bad as she's saying, because she isn't screaming in pain. She's too calmly on her phone." Nevermind that people like me who live with chronic pain have learned to mask it. In the end, I received NOTHING in the way of care. I was just ignored. I can only assumed that they believed I was drug seeking for a habit or something, and decided that if they ignored me long enough, I would go away on my own. Well, I did, and they made me sign a form that I was going AMA. Against medical advice. What medical advice? How can I go AMA when I didn't get any medical advice to go against?!? So I got nothing in the way of services. Nothing. No care. Not so much as a "I hope you get to feeling better." I was treated with zero dignity, as of I was less than human to them, and not worth their time. And they have the gall to charge my insurance. For what? And of course that meant I got a bill for the remainder. For what? What did they do to deserve any money? Absolutely NOTHING. When a hospital fails to render any sort of care, they don't deserve to charge for services not rendered. If I could give 0 stars, I would. read more

I lost my mother sooner than I should have due to Cox Dr and hospital's incompetence and the disgusting room that they tried to put her in bloody towels and shitty towels on the floor In January 2024, my mother who is 79 years old, had cancer removed from her lung. After the surgery, they never did another pet scan to see if they had gotten it all. From the end of January until mid April she continued to get worse and worse. They assured her that they had all of the cancer mid April. She was hospitalized again and we had to request a pet scan. She was declining fast. The pet scan showed not only did she not have all of her lung cancer removed she also had cancer in her chest cavity. My mom died two weeks later! When they put her in the hospital in April, they took her up to a room and my sister went in and when she went into the bathroom, there were bloody and shitty towels on the floor in the room that they were putting my mother in not only is that unsanitary and unsafe for her a hospital should never ever do that. My sister requested a new room and she did get a new room after arguing with them for a while Cox is disgusting and their doctors suck. read more

Check in desk is rude when checking you in even if you visibly in pain and struggling. Staff fails to listen to patients even when your explaining in detail the pain and cry about how much it hurts. Oh your 9 on the pain scale lets give you Tylenol when you stated you had took some prior to come in and you have only been there for 2 hours. read more

1-Star Review for Cox South Springfield, MO) Written by a real patient with real injuries who will absolutely remember this. On July 4th, 2025, I was involved in a serious motorcycle crash caused by another driver. I suffered the following injuries, all confirmed through imaging and hospital documentation: 6+ displaced rib fractures (front and back) A fractured scapula A fractured femur A reinjured knee replacement Pleural effusion (fluid around my right lung) Suspected lung infiltrate or collapse I arrived at Cox South in severe pain, barely able to breathe. I was initially given 2cc of Dilaudid and admitted to the 9th floor. After respectfully voicing concerns about delayed treatment and inadequate pain management, the admitting physician responded with passive retaliation. I was denied pain medication for over 4 hours and ultimately told I would receive only 5mg of oxycodone every six hours, regardless of pain levels or injury severity. I then formally requested a transfer to Mercy Hospital, as is my legal right. Instead, I was told I was not allowed to request a transfer and was forcibly removed from the hospital by security and Springfield PD--while still injured, still in pain, and with no discharge paperwork signed. Let me be crystal clear: I was admitted, not discharged, and never signed a release of care. I was dumped outside like a liability because I dared to speak up for myself. This is a textbook violation of the EMTALA Act (Emergency Medical Treatment and Labor Act), not to mention a gross betrayal of basic human decency. From a healthcare standpoint: this experience was a masterclass in how to turn a trauma victim into a liability, how to prioritize ego over ethics, and how to punish a patient for being poor, tattooed, and in pain. I wouldn't wish this experience on my worst enemy. You failed me--not just as a hospital, but as a system. read more

After insurance paid their part, and I paid the balance on the bill I received, which was two subtotals roll into a final total. A month later they billed again for one of the subtotals. I tried calling all the various available phone numbers, was put into the cue and waited 16 minute - when they disconnected me. I called back 6 times with the same results - they put me on the long hold and then disconnected me. One call to their "customer care" department let me leave a message but I never received any contact back. After I filed a complaint with the Missouri Attorney General's Office, the Cox response had multiple lies. They claimed they didn't bill me again, and claimed that I hung up on all those calls. Cox has never contacted me directly, though they have all my contact information. If CoxHealth was only incompetent, it could be dealt with in one way, but they are systematically dishonest and have lied to the Missouri Attorney General's office. Beware of CoxHealth and go elsewhere for any medical issues. read more

very professional and everybody is super nice and helpful. when you come into the hospital, if you're not aware of where you're going, there's always an employee that will stop and show you where you need to go. very helpful and very polite. I recommend Cox South read more

Karen S. I have never been treated so badly in all my 84 years on planet Earth. I cannot bury the man I was married to for 64 years because Cox Hospital will not give me a Death Certificate. It is two weeks since he passed away in Cox Hospice care and it breaks my heart to think we still cannot bury him. I finally filed a grievence with the State of Missouri but I am still getting the run around. read more

Truly fantastic team in Cardiology, North Ward of Cox South. Spent every day with Gma there for 14 days. We experienced warmth, kindness, transparency, real humanity from the doctors and nursing staff. Leaving today we want to thank Doc George and Geron and the entire floor staff, including cleaning professionals, and nurse Shelley and nurse Jason G. You all made a big difference to our family Matriarch Grandma Shirley's comfort and well being. Thank You!! read more

Cox Medical Center South - Resting well after lunch, getting better! - Hospitals Near Me - Springfield, Missouri

My husband there for a head trauma recently received the worst/least compassion, caring, professionalism, treatment & information. They allowed him to sit upright in a chair right after coughing fit that he seized from & already has 3 brain hematomas. I showed up to the neuro trauma icu & snapped a pic of him head bobbing forward. There was also no alarm if he did fall out. Completely unsafe even in the nticu. Many other issues ranging from my self & mother in law being berated for opening his room door and I screamed he needs help now. He was completely seizing, vomiting & needed suction. She with 6 nurses behind he berated us while not a one helped him. Same nurse 4 mins later got puke on her face. Stopped helping , he's still getting his throat suctioned, she looks at screen for mirror effect & as she wiped vomit off says with a laugh & a smile " oh hehe guess it'll be a bad makeup day" On Friday they ordered him a Gatorade at 8:25p, after nurses, myself & multiple online requests, he received it 18+ hrs later. No water allowed & no one could get it for 18+ hrs. I offered to buy him. At the end of me making a formal grievance with patients advocate, I was trespassed by rent-a-Barney-Fife. While they tried to intimidate me & force me to erase pics of him in chair. I said no, that's evidence, you only want it erased to cover your a§s. Please if you value your family do NOT go to Cox South Springfield. read more

Cox Medical Center South - Hospitals Near Me - Springfield, Missouri

I had a stab wound to the leg. I live 5 mins from cox Branson. Ambulance drove 50 miles to Cox Medical Center South Emergency Department and Trauma Center in Springfield because they said I needed to be seen at the trauma center by a vascular surgeon. After enduring that drive and pain all they did was stitch it up ( which I could've got in Branson) send me on my way. Now I have a golf ball size lump on my leg. Doctors say I should've had surgery to repair the cut in the muscle. This is indicative of all care I get at cox. They don't care read more

If I could give lower than 1 star, I would. My sister was admitted into the MICU of Cox South Hospital for a hip/leg issue, but focus was on her sodium level ONLY. But what really is unhealthy is that fact there is no policy for nurses or other patient care providers to bind their long hair. It seems like the idea is that women with long hair are permitted to bend over patients regardless of how the hair hangs on the patient. Not to mention that loose long hair attracts ore germs and hair loss is more prevalent. While speaking with a nurse between myself and my sister (the patient) I wanted to get the name and realized the long hair was draped over the name tag. I asked for the nurse's name since I could see the name tag, and her response was "My Bad" and walked out of the room. My sorry, that response is not appropriate apology and certainly no professional either. So why do other hospital across the nation require nurses to tie up their hair and Cox South sees no need to institute a policy of long hair allowed to flow all over the patients! read more

On 28th of April by ambulance due to fall. The paramedis were very polite and very professional. They did a great job! I got put in e.r. where was basically ignored by the staff at check in patient area. After being abandoned they finally got me in a observation room. I asked for my Parkinson message. The meds gave me were not my current meds for my Parkinson. I finally got something to eat about 2:30. As I was trying to eat. A male nurse starting telling the other nurses that I was facking it and I basically should be thrown out. The same male came in i was still polite with him despite his lack of professionalism. Even the nurse was clearly a jerk. He should be fired! I told him I had a ride on the way but it would take about 45 min to get their. Then when thought it couldn't get any worse. I asked the nurse to help me in bath room Because I was shaking and I couldn't walk very good. Due to stress and comments from and the fact I was not given really given the correct meds and only got meds one in about 12 hours. At this point two other cox security officers showed up. One of them said i was causing a disturbance and he was calling the Springfield p.d. I said for asking the nurse for some help using the restroom. Basically he was trying to bully me. I was a dirty sheriff for awhile . This was the most unprofessional group I have ever scene in my life and if you are nothing but security guards, well you maybe you should work on sympathy and compassion. If I rated everyone mentioned I'd give you a minus minus 20. I hope they fire all involved in this, your behavior reflex on the hospital , ​ read more

The best care we have ever received in several departments. Every clinical and non clinical employee we've come across has been so pleasant. Dr. Z saved my husband's life and he has had the best cardiac care the last year. Happy that we have Cox as a choice for healthcare. read more

A crappy review for an even lower and crappy in compassion staff at Cox South's ER. I'd give less if I could. So, I arrived at this ER last night (9/1/2024). I'm a Gastroparesis and UC patient on an active biologic and I'm having intense, unshakeable, stabbing gut pain that zaps all of my energy. On top of days without being able to hold anything down really, so, I was weak and dehydrated. It got so bad that I had dizziness and I couldn't walk far on my own. My fiancee had to not only get me to a wheelchair, she CAUGHT me, mid-fall, twice. Twice while nursing staff at the desk sat and watched, not a single finger lifted. My blood pressure and heart rate (124 BPM) were skyrocketing and I kept coming in and out of consciousness, but they treated me like typical triage -- "Well, your oxygen and blood work seem okay, so, you must be okay!" and then leave you to yourself again, crying and falling over in a chair in pain. Needless to say, people who came in hours after me got seen first -- including a dude who had ice on a supposed broken wrist and he was MOVING the hand around, no issue! He came in three hours AFTER me, USING that injured hand, and got taken back 15 minutes after arriving and triage. I waited five hours (until 4am this morning) and then let them have it. They just went along with it, no compassion or care, no "If this issue persists or worsens, please return to us." or anything -- though, the idiot put in my AMA paperwork that they did tell me that. Moral of the story, both major hospitals here in Springfield suck and will fail you every time. So, unless your heart has stopped beating, then tough luck. Maybe if you have a heart attack, MAYBE they'll help you. read more

Care was horrible!!! ER doctor's do not take time to care for patients. Will make patients on their death beds wait in ER for hours on end. Patients that have been in multiple times for the same reason never get any answers, although it is obvious something is not right. Do not go here if you have a choice! read more

Had to go to ER for heat exhaustion and dehydration. Dr Sam Alexander treated me. He in my opinion is the best Dr ever! Calmed me and checked on me frequently. No wait this visit. I've been there twice in the past year myself and once for my son. The only reason for four stars is two out of the three times the wait to see a Dr was quite long. Several hours. read more

I went to the ER with a life threatening condition - extremely high blood pressure with an aortic aneurysm. The ER doctor tried to get me in for treatment but the hospital administrator denied me admittance , forcing me to a private facility at great personal expense. I will never go there again, if I live after being denied this treatment. read more

My wife went into cox for depression and I couldn't get her to eat or take her medicine. She spent two weeks in the hospital just to be healthy enough to move to psych ward. While in the psych ward, she got a new roommate that had covid. So she was moved to the 7th E lockdown unit. Because of the depression she was placed on self harm precautions. Ok so far. But i learned that precautions brought a really severe social isolation also. 2 visitors for 20 minutes per day or 1 visitor for 40 minutes per day. So i couldn't be my wife's advocate, also I couldn't get any updates on her. For three or four days in a row I asked her nurse that she needs physical therapy because she wasn't walking. So for six days they simply allowed my wife to lay in the bed without turning. They didn't even get her up in a chair for meals. All the time she is getting more and more withdrawn every day. I complained to hospital administration but all I got was her moved to another unit. They found a bed sore on their assessment to that unit. Physical therapy saw her the next day. I guess that a RN for 45 years doesn't count for anything because i had to go to administration to get heard. I asked for PT, they ignored me, her hospitalist told me that there was no request for PT until I complained. You might think, law suite. Not in this area. 4 lawyers told me that there has to be physical harm, like loss of life or limb. I'm watching my wife slowly die and there is nothing i can do. I'm told that the other hospital in town isn't any better. read more

My L&D nurse was seemingly temperamental and very short with me when I had my baby last year. I still don't know what I did wrong. I went in after 7 AM, progressed to a 10, and delivered baby by 9 AM. I was only in her presence answering her questions through the pain for a short time. I asked to get an epidural rolling in the 7 o clock and 8 o clock hours of progression. By 9 AM she told me to stop asking and it was too late. I tried to hold her hand at my bed side from all of the pressure and she juked me(?) (husband was taking kids to school and in traffic) I didn't yell or scream, and was able to remain composed with breathing so I will never know why I got the short, snappy, unhelpful brunette with arm tattoos on the morning of April 28th, 2022 but her demeanor and attitude shit on a special day. She was also supposed to get cord blood and take it. She did not perform that task, so I had to come back to the hospital with my newborn so the lab could get blood. It took 3 people in the lab pricking my newborns foot for an hour. I stayed quiet consoling baby and didn't understand until one of the girls finally said "Can you get someone who has done this before" to her coworker... We had to go once more for my son hitting his head at school. I took my son, who is on my insurance, to their ER. I was present with the child with our insurance card that states our names and ER- 250.00 trip because I hit my deductible for the year. The bill came to us in my husbands name for over 700.00 without insurance. He wasnt even there for insurance or involved in the process in any way. I still have to get them to change the bill to me, my insurance that I gave them with mine and my son's name on it. How... ? It's like everything that can go sideways here, will. I want to add - I don't do drugs, I don't drink or smoke anything. I have great insurance. There was nothing in my charts or answers that would allude to a reason I would be so blown off by the nurse. I did have 2 women in my life switch their hospital after this last year as well. They delivered elsewhere and had a better experience. I have no idea why they are being short and rude to women laboring, why they aren't collecting cord blood when theyre supposed to, why it takes 3 people in the lab an hour to get a baby's blood, or why they are billing the wrong people the wrong amount. I'm not interested in continuing with them. I haven't addressed any of this. I stayed quiet and informed my circle of family and friends. My circle is going elsewhere and we're done. read more

Two hospitalizations in less that 3 months was bad enough, but the staff on the 8th floor at Cox South made it unbearable. They have traveling nurses running wards with no oversight. The nurses are burned out, ineffective, and short staffed. The doctors are nowhere to be found after performing major surgeries on patients. No one seems to know how to manage severe pain. It took them a whole day to figure out how to set up a pain pump. I will never go there again no matter how much I like my surgeon. read more

My father-in-law was recently at Cox hospital in the comfort care area on the seventh floor. The entire family was pleased with the service and the compassion that we received from the entire staff on that floor from the time he was admitted for the 11 day is that he remain there. We could not be happier with the services and the staff there at Cox Medical Center South, I would highly recommend using this hospital, particularly if you have a patient nearing the death experience. read more

I was so disappointed in our latest experience with Cox. my husband was transferred there from bolivar er with a diagnosis of sepsis, heart attack and fractured discs in back. They did nothing until I called the patient advocate. Then they started running tests. He never had an IV for liquids, pain or antibiotics! We rarely saw a nurse and a doctor once. I was so upset. Over a year ago he had quad heart bypass at Cox and had wonderful care! What happened in such a short time.??? WILL NEVER GO BACK! read more

I give 0 stars. My kids mom was left on the floor for hours. She is highly diabetic and had COVID. I am beside myself how extremely lack of empathy and care is at this location. Your better off going to Dollar General for medical help read more

Cox Medical Center South - CoxHealth is a joke!! Do BETTER! - Hospitals Near Me - Springfield, Missouri

The people at cox were very patient and understanding with me. I had pneumonia and I high temperature. I was delirious and hard to deal with I don't remember much but they saved my life. I want to sincerely thank them all. Best wishes to whole crew Thank you....Wade read more

My wife and I came in for her at 9:15pm with severe shooting pain in her lower right back. Can't stand or sit without extreme pain, worried it's related to her Crohn's or kidney stone. It is now over 8.5hrs later and we are still in the ER waiting room. They are finally doing some labs, but she was in so much pain a couple of hours ago she passed out! And still we sat! And they said they would be bringing her back here instead of seeing a Dr. Use the urgent care save my spot feature, much better than coming to this ER. read more

Emergency Room Visit at South on 6/242024 was taken to the emergency room by ambulance and when we pull into the ambulance Barn was told that I would be going into a wheelchair in the living room was having chest pain real bad and heart rate was out of whack was gaining fluids was put on them monitor was there for hours up until 1:30 2:00 in the morning and then heart started racing having more pain told a nurse at triage she looks at me and says if we thought it was serious you would be in a room. I've been there several times and treated just like that like they don't care but they do have a hospital over on the North side that does have a ER but they cannot admit patients with chest pain to the north due to years ago Medicaid Medicare fraud and you can go to Cox North they can do all the work up for your heart and anything and if you have to be admitted they could call a doctor over at South I will have a friend to take me over to North and let them do all the work up and if I have to be in the hospital have them to get me directly admitted nurses over there in the ER at North are wonderful they're a lot more patient and Caring if you get on to Amber pod you have wonderful nurses or the blue pod over by the ambulance Barn you have wonderful nurses the other pods nurses act like they don't give a darn. This rating is for Cox South ER not Cox North. read more

My son had to go on a ventilator....the training for us to be able to take him home was horrible. We didn't know what questions to ask and they didn't tell us everything that we needed to know. They just said you are good to go...bye. Six months later we lost our son. I can not stand this hospital. They do have a few good doctors....but the nurses and staff are horrible. They stand around on their phones most of the time and gossip about patients. read more

Went to Urgent Care for recurring inner ear infection, got a referral to the ENT Clinic. 10 days later and the ENT Clinic is still telling me they can't find the referral. Been back and forth with Urgent Care and the ENT Clinic with no results. read more

Worst hospital to go to. I personally was in north before the issues at South. They had a broken CT machine so they had to do a transfer to south from north. Upon getting to south somehow the EHR system wouldn't allow them to pull the order. Then all of a sudden they had a rush of people due to a car accident which has now bumped me to the last one in line. On top of that the only reason I'm supposed to be getting the CT is for an issue with seizures. The hospital itself has made me never want to go to them again personally. So after this if I need care I'd rather be treated by an urgent care than this crap hospital that does nothing but lose patient data between hospitals. read more

My son just spent three and a half days on the 7th floor unit. Our nurses, Gabi and Lawrence, as well as their team, gave us outstanding care. Our doctors were also very attentive and were willing to spend time with us and answer any questions we had. All the people there made our stay very comfortable and tended to our every need. Thank you! read more

Treat their nurses like crap. Human Resources is a joke. They have policies that are questionable especially for certain groups of people. Think it might be a good place to work, better think twice. read more

Absolutely Treated me like a Dog for now over the last 20 Days of the last 25 days I've Ben in the hospital to date. Absolutely gave me the minimal pain meds 5mg oxygen contin now every 12hrs I'm in continuous pain with neck,back,buttox pain & migrains & the say there giving me the max in pain meds they can legally give and I say B/S when 1st arrived I got shots of Delilah & morphine & oxycontin now the hospital went to 5mg oxycontin every 12hrs they say they don't want me addicted to narcotics & I say I don't wanna be here in continuous pain & treated like a Dog.My Name Clifford Musgraves Sr & Dr Amin Kamyab is one rude & non caring individual & schould have his license taken away he's that bad!!! read more

Worst hospital woul not put my animal in there they should not be open if they can't take care of sick people and love what they do as doctors it's all about money and next horrible hospital read more

Said i had a sprained ankle. I told them it was my foot. Sent me home with a broken foot. Here it is a year later and it still hurts. They led me to believe it was nothing. They suck. They do not listen they do not care. read more

My mom was in the Emergency Room for over 10 hours as was most with us all night long. Blatant disregard for others. If it was your mom-is what I would like to say. Zero excuses. read more

This review is with regard to centralized scheduling. I called the Wheeler vascular center to reschedule an echocardiogram. They were unable to do it and said I had to call my physician. I called her office, and she said I had to be transferred to Centralized scheduling. They couldn't do it because it wasn't truly CENTRALIZED scheduling (there is a different centralized scheduling for Springfield. I called the Springfield centralized scheduling and was finally able to reschedule (every call came with a 5-9 minute wait time for someone to pick up. The message you hear while on hold touts how easy it is to make or change an appointment. This is FALSE. Can't do it online, or through the computer portal (which would actually be quite easy). It was very frustrating and time-consuming. The scheduler I spoke with couldn't have cared less about the difficulty to just change an appointment. read more

I give them 0 stars, I went in there with anacular pancreas and The administered morphine, and then when I was out of it gave me a COVID test without my permission. Try to say I had COVID and then gave me a shot. I was allergic to. They gave me an anti psychotic and kicked me out. I'm still in extreme pain and I was supposed to be there to be referred to a specialist Ag. I Doctor I am very disappointed in this hospital. Very lack of concern, just out to make money. read more