This boutique linen store has its origins here in Point Reyes and keeps its original store here open while having a larger online presence. Welcoming antique building with original wood plank floors are the perfect organic display setting for all of their bed linens and towels, robes and accessories. Yes they have a mattress line too. And display the artwork of Lela Shields. You will want to give your bed a makeover with the beautiful duvets and shams! Do not give their star rating homage, this is a fantastic home store with friendly staff and many pieces on sale. read more

Coyuchi - Home Decor Near Me - Point Reyes Station, California

We purchased a comforter and shams. Product ok/good. Customer service terrible. Called three times. Each time, they said that they would return call in 1 business day - never did. Please avoid this vendor and their products. Their follow through: terrible. MAB read more

I love this small store. One is able to check out the Coyuchi items in person that one has seen on line. Rose who works there is absolutely wonderful. read more

Not the store, but the website. Terrible customer service and can't get hold of a person. Phone calls are answered by an AI bot and representatives are 'unavailable.' In short, ordered over $3000 of bedding on August 15 for express delivery. Ten days later, the only response I can get is a tracking link that shows it's not on it's way. Used to be a good company, so this is a real shame. read more

The shop in Point Reyes is not a comfortable place to shop, my family uses all coyuchi bedding and the last two times we were shopping in person we felt that the staff was snobby and condescending in their attitude towards us. Perhaps we don't look wealthy enough. One of the shop ladies was scanning me so intensely at one point she commenting that the fly on my pants was down, it wasn't down...an embarrassing interaction. There is a difference between customer service and feeling like you're under surveillance. -During this trip my family spent close to $300...my husband said he'll never go into that store again. The shop feels overly manicured compared to how it felt 5-10 years ago. Not a relaxed space to check out the products in person. Not a friendly place. read more

I have had a poor recent experience with their customer service. I was charged sales tax on clothing, but I live in a state where clothing is not taxed. I repeatedly requested that they remove this charge without any action on Coyuchi's part. It may seem like a small thing, but I see this as a reflection of poor customer service on their part. read more

I had previously written a negative review about them not getting back in touch with me when I called and left messages. I was totally in the wrong and came to realize that those two days that I had called Non-Stop and left messages were the two days that they were closed on Wednesday and Thursday and I did not connect the two. I'm really sorry that I posted the negative review because they have been really good to me during the whole process of buying the mattress and then even after finding out I made the negative review have been very nice to me since then, and they called back as soon as they got back into work so once again I apologize wish I would not have jumped the gun, or at least figured out what days they were closed which says it on there answering service I just didn't connect it. Ugggh Brian K read more

Worst ever?!?!? Bought a down comforter before Christmas and it's still not here. UPS tried to deliver, saw that my address was a PO Box and asked for a physical address, which I provided. Tracking says that delivery address was received and then delivery was cancelled and item was returned to Kentucky. Kentucky?!?!? Tried to call customer support, but a recording says that everyone is busy and then provides an updated shipping date. Third time calling and new shipment date is always one more week away. Been ordering online for decades and this is, without a doubt, the worst experience ever. Will contact American Express to cancel payment... Yikes...!!! Just don't do it...wish I could leave negative stars... read more

Their 365 day guarantee (store credit if after 30 days) is the best and better than most bedding companies. If you want organic bedding and bath, this is the place to get it. If it doesn't work out you can return it. I don't buy fitted flannel sheets anymore because of a fit issue after wash. The elastic seems tighter and smaller after first wash. Nothing wrong with duvet cover. The flannel material is very thick and keeps you warm. My organic mattress cover is working well. Their are some accessories like bowl covers and laundry wool balls that seem overpriced. Online returns do take awhile but they kept their promise of the refund. I've tried other bedding companies like Parachute but their sheets were way too thin and cheap. I'll stick to Coyuchi. read more

I would not recommend you buy anything from this company. I bought a king sheet set from one of their retail partners, the sheets were way too big despite being listed as king-sized. When I contacted Coyuchi, they refused to do anything to help. it would've been really easy for them to issue me a store credit. For a super expensive set of sheets, I would expect that at the least terrible customer service. read more

I ordered dish towels and two weeks later they still have not arrived. I was unable to reach anyone in customer service and was instructed to leave a voice mail. Instead of a call, Coyuchi responded with an email saying the order was likely lost and they would send a replacement. I ordered these towels 2 weeks early to use in a photo shoot of my kitchen remodel. Unfortunately they will not be here on time. The company should have offered to refund and also send a replacement. I will not be doing business with this company in the future. read more

This is a great company in which to find a wide assortment of organic textiles. The brick and mortar store is in California but they have a great website for ordering online. There is also a link that will show you state by state which stores, perhaps local to you, sell at least some of their products. Recently, I was on the lookout for a high quality organic cotton mattress cover. You can find mattress covers galore but it is not easy to find an organic cotton one and certainly not one that feels substantial and is well-made. The one I purchased from Coyuchi was by no means inexpensive but I believe that you get what you pay for. I received a beautifully crafted mattress cover that fits well, washes well and looks like it will last for quite a while. The textile business is one of the highest polluters in the world and I try to be careful with what I buy. Buying cheap textiles adds to the problem. I find myself buying fewer clothes these days than I ever have and I avoid "fast fashion". I avoid buying things from countries with exploitative practices. We are in the process of upgrading all the bedding in our house to high quality linen or organic cotton sheets. I have gotten rid of all the down duvets and replaced them with high quality wool blankets. Some of the wool blankets we've had in the family for years and we continue to use them. I have purchased wool bed pillows and we are about to invest in a wool mattress. The same is true for the textiles we use in the bathrooms. Towels are all now made of organic cotton or linen. Coyuchi is one of the places you can look for high quality wool, linen and organic cotton goods. I am very pleased with the mattress cover I purchased here and will be buying others for guest bedrooms as I continue the revamp process. I see some other reviews complaining about customer service at Coyuchi. Fortunately we had no issues with our service although the reviews stating otherwise do concern me. For now, we have had good luck and quickly received an excellent product that came beautifully packaged. read more

BEWARE...they are regularly defrauding customers by misrepresenting their 'percentage off' sales and not calculating the correct percentage off at checkout. Multiple attempts were made to ask them about this and there was not response. FINALLY I received a response and they offered to honor the listed sale price should I choose to proceed with my purchase. I did go ahead with my purchase, but when I requested the refund THAT THEY HAD OFFERED ME, they ghosted me. I have used Coyuchi for years but will never use them again. This type of internet fraud is unacceptable. Ghosting by customer service calls in to question the integrity of this company on all levels. Shame on you Coyuchi. Naomi Watts should rethink her association with this brand read more

This is THE PLACE for organic high-quality bedding and more. The full-priced section gives me sticker shock but the outlet section has tons of reasonably-priced items and good deals for the level of quality of the goods. Great place to get towels, duvet covers, down comforters, robes, bath mats, sheets, and more. Stop in and look around -- the staff is always friendly and knowledgeable. read more

The customer service is honestly laughable. And yea, like everyone said, it's obvious the Coyuchi site publishes a majority of positive reviews. Not a new tactic. I chatted with a live rep bc their site didn't apply the 20% discount offered for Cyber Monday. The rep offered to give me the refund for it but gave me the wrong refund amount in a lower amount than what should have been given. Although it was only a 2 cent difference, it has me questioning the customer service reps as competent humans who know how to do simple math. When asked about the 2 cent difference, the rep responded that they round up. Huh?? So you round up for the price that should have been charged to me in the first place if the site was working correctly? How does that make any sense? I know it's not a huge deal about the 2 cent difference, but it was really annoying to have to even contact customer service in the first place and waste my time like that when the site should've worked. No one answered any calls, so I chatted online. And then the cherry on top was the wrong refund amount and nothing done to correct it. I'm just saying, if this were any other legit company, there would've been an apology and correction. This is just weird customer service practice. I'm baffled about the customer service I received from a company of this stature. I mean, what if the rep did the math completely incorrectly. Or maybe it's their computer system, idk. Anyway, if you're buying anything today, make sure that you get the 20% discount they advertise and if they didn't and you get the refund, make sure it is the accurate amount. read more

Coyuchi - Home Decor Near Me - Point Reyes Station, California

HORRIBLE. I bought a set of towels and wash cloths (totaling $233). They immediately started to pill and left fuzz everywhere. After getting out of a shower, the last thing you want is fuzz stuck to your whole body. No matter how many times I washed them, the fuzz never went away and they started to rip with in a month. I reached out to customer service to return the items and the conversations with the agent were clearly form filled. They were not actually reading my emails and were answering basic questions that I didn't even ask. When I returned the order for a full refund, the agent confirmed receipt of my return and acknowledged that I'd get all my money back within 10 business days. It's now been a month and have yet to receive my money. I've sent 3 emails to customer service, none of which have gone answered. I've tried to call several times but always get an automated message saying that their agents are too busy and can't take calls. DO NOT SHOP HERE. If you're looking for amazing customer service, organic and sustainable bath products, and way more affordable, I had a great experience with Under the Canopy. But STAY FAR AWAY from Coyuchi. read more

Terrible service, ordered robes, card was charged on day I ordered, never received the robes, left 2 voicemails, emailed 3x, and attempted to chat--don't order from this company. I had to get a refund from my credit card. read more

1) Coyuchi suppressed my negative review from appearing on their website. (I wrote a fair, honest review about their defective product.) I see a recent Yelp review that complains of Coyuchi trying to block that person's negative product review too. 2) Coyuchi has shipped me dirty returned apparel items. 3) Their customer service is notoriously very slow to respond, in general. The only reason I'm not giving Coyuchi the lowest rating possible (at this time) is because their bedding items have seemed high quality so far. And if you need certified organic cotton items, your options are terribly limited. It's unfortunate that some of Coyuchi's business practices seem to have taken a turn for the worse. Be careful when shopping there. read more

I pulled out a brand new organic zippered pillow protector that I purchased last month. When I went to put it on my pillow, the fabric ripped as easily as paper. I reached out to customer service twice and there was no response. Their quality is not good at all. And yes, they suppress negative reviews on their website. read more

Coyuchi - Paper thin fabric - Home Decor Near Me - Point Reyes Station, California

I go out of my way to buy from women owned businesses. We need to stick together gals. My friends have been raving about Coyuchi and their great products. I finally replaced all my towels with their product. At first, I loved how soft and simple they were. It was a comfort to wrap myself with their towels after a bath - lovely. But very soon it became apparent this pleasure is short loved. I washed them twice and they quite literally began to disintegrate and the seams came apart. The craftsmanship is shoddy at best. These are not long term use things - rather poorly made things that look good at first and then reveal themselves. I am utterly disappointed. To present a product as so elevated and then put it place zero quality control. Sad. read more

I bought the organic blanket. not worth the price. and way overpriced. I washed it and put it in the dryer and it ruined my dryer because there was so much lint in the dryer screen and in the dryer itself. the blanket is nice but not worth it. read more

Coyuchi bedding and towels have been very satisfactory, but I am disappointed in the company's failure (unwillingness?) to post a mixed but (IMO) fair review of a clothing item. I have tried twice to post a review noting both good and bad points of a product, first as a two-star and then as a three-star review. Neither appeared on the website, and customer service said that it might have gotten technically stuck or "disqualified" for irrelevance or violation of posting rules. I'd like to believe them but don't find the argument entirely credible. Thus, I'm adding this review on Yelp to suggest that Coyuchi products' high online ratings may not be fully representative. read more

The jury is still out but i just received my sheets. i imagine these to feel so much softer, they are sandpaper rough to touch. i am going to try them tonight but if they feel like that i imagine i will be getting friction burn during the night...and burned for $$$ over 250.00 for one set of full size sheet. I hope the reviews here about the extremely bad return and customer service are not true either. read more

Poor quality High priced Really bad they put money into advertising giving a image they Don't live up to The sheets are horrible Wear out within a few months read more

While their products are incredible, definitely worth the high cost their customer service support and response from the online store is ATROCIOUS! They do NOT answer the phone, they do NOT respond to emails in a timely fashion and I just received a confirmation for my return but told I would NOT get a refund any time soon due to system updates on their end. They should pay out interest. As I said before the products are exquisite, but their service is NOT on par with the quality of their products, I will only ever order their products again though a retailer that carries them. read more

We love Coyuchi's sheets, which we ordered in January 2016 with no issues, and I am sure their other products are also very nice. However, their organizational skills are lacking to say the least. I placed a second order on Sept 5th for two duvets and I am now being told to expect the delivery in mid November. They delayed shipping for over a month and our packages were due to arrive while we were away from home in early October. I asked if they could please delay shipping an extra week so our packages would not be stolen. Instead of delaying the order they completely forgot about it (although I was charged) and then did not respond to my emails for about a week. Things were resolved when I called them directly but it has been a disappointing experience. Coyuchi offered us a discount on our order (very nice of them) but would not expedite shipping. I found that to be kind of ridiculous considering how late we are receiving duvets that we expected to arrive in September. I will update my review if we receive our order.. I am skeptical at this point. I will not be buying from Coyuchi again. update- December, still waiting We received our package 12/14/16 after speaking with customer service for a third time. Emails are ignored by this company so call! Several voicemails were also ignored for over a 2 week span. Apparently Coyuchi sent us the 2 comforters free of charge after all of these months. Honestly I am baffled by the entire experience and if I buy a Coyuchi product again it will be in a store rather than from their website. read more

The best. What else could you possibly need as far as organic and sustainably sourced linens

These few negative reviewers on here are pretty funny I have to say.. Coyuchi has been a long time favorite of mine. They make beautiful bedding that I feel good about every time I get into my bed. I'm grateful they have a store in point Reyes because I can't really afford their stuff at full price. It makes for a fun day trip to drive all the way out there and find a pice that works for my house. Thanks for making such beautiful bedding and towels. I did buy something recently that didn't work when I put it with the rest of my stuff, fingers crossed they will let me return it and get store credit. The tag says final sale (oops) didn't realize that when I bought it. Anyways I just got on Yelp this morning to see when they open, because of the exchange I'd like and saw they had some negative reviews. They deserve only 5 stars in my opinion plus the lady's that work there are always so helpful and nice. read more

Can't rate the product yet, but for an online merchant, delivery speed is subpar.

Cute upstairs store and the ladies that work their are really helpful. The have quite a few close out and returned items that offer some great deals. read more

To be fair I think that the products this business manufactures and sells are very good, which offsets their lackluster and prickly customer service. I think that there are other brands such as Boll and Branch that offer similar products, free shipping and a much better level of service. It feels like Coyuchi doesn't care if you buy their stuff at least that is the attitude that is conveyed. read more

0 stars if I could!! Their customer service is horrible. My return was delivered to their warehouse on December 5th, and it's now February 3rd and I have not heard anything from them regarding the status of my refund. I have emailed 2x and no reply after a week. This is terrible!! No matter how good a product may be, this is unacceptable for any business. I also tried calling to get in touch with someone to confirm that my refund is still being processed, but they disconnected their lines and direct you to email them - but guess what - they don't reply to emails either! I would spend your money elsewhere - plenty of other stores have nice products and much better service than this. read more

What a fabulous find! This place is the headquarters/warehouse of some of my favorite bath and bedding goodies and they have Coyuchi organic sheets at closer to normal sheet prices. If you've never felt these sheets, check out The Natural Mattress Store in San Rafael or some place who carries organic cotton sheets to get the tangible experience, but take my advice, these sheets feel wonderfully, naturally! Flannel in grey? Oh yes, they've got them. And so many others, the decision is mind-boggling. I suggest having your color in mind before entering the store if you're like I am. Too many choices is a bad thing for me. Not only are there sheets, but towels, robes, sleepwear and some of the cutest items for babies and children I've ever laid eyes on. Sweet little critters embroidered on the cotton make for great gifts for the kidlets or yourself. I really wanted to walk away with the embroidered critter curtains, but they just wouldn't fit my window. Plus, they wouldn't match any of my decor, but they were so irresistible, I'm thinking of changing my interior to match the curtains! Their prices still may be high for some, but there are deals, too! I picked up gifts for babies or babies' parents rather at $8. No joke. Check out my photo of the sweetest little embroidered lion romper. AND they package up your purchase in an organic drawstring bag which is so cool in itself for art supplies, children's toys, or adult toys for that matter. Take a day trip. Enjoy one of my favorite towns and come home with something from Coyuchi. They're at the top of some steep stairs, so don't try to take your wheels if you've got 'em, but make the climb somehow. read more

Coyuchi - adorable embroidery & complimentary bag - Home Decor Near Me - Point Reyes Station, California

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High end organic sheets, towels, sleepwear, and infant clothes direct from the manufacturer. The back of the store is an outlet, with seconds and imperfects. Stock and pricing varies, but some real steals can be found. For example, on our last visit we scored: king size flannel sheets for $10, velour terry bathrobes for $35, bed in a bag sets for $60. Great deals considering that is for stylish, humanely sourced, organic cotton. We have owned some Coyuchi sheets for about a year, that we got from an earlier visit here. Some earlier reviewers said theirs felt rough...really? They could not have been talking about the same items! We find ours to be extremely soft and comfortable. They are every bit as luxurious as the 1000 t.c. and "hotel collection" linens you see everywhere. read more

Visited the store yesterday and found amazing deals on several items. Having recently converted to a believer in this brand and not only what it stands for but the comfort of the product (especially the honeycomb and cascade blankets). Got some Mediterranean towels amazing they dry easy and are so convenient to travel with. They have amazing bath mats I got a chenille bath runner that for bathroom and it feels like in walking on the clouds. Also got cute baby beach set for my goddaughter on great sale price. Quality on all these items is so wonderful. I'm a firm believer. read more

Outlet towards the second half of the store... Came here to pick up new throw blankets, duvet covers, organic cotton baby clothing and baby bedding. What a deal. My friends did the same as well and we all left pleased. read more

I ordered ten blankets for them 3 weeks ago. They charged my card for $1800 and never shipped the blankets. I have called emailed and filled out their help form multiple times but no response. I am not sure if they are running a scam or are just disorganized and negligent of their customers but I would not waste your time and money on this company. read more

Nice products but horrible return experience. Website didn't allow a return on any of three browsers. Call them, no one, NO ONE picks up. Email them, no response. A $400 queen size blanket was stuffed into something not much larger than a men's shoe box. Looked so cheap from a pricey company. They should re-invest some of their profits from their sizable margins into decent packing and a working website. read more

Sandy at Coyuchi Pt. Reyes could not have been more helpful both with my initial order and with a follow-up issue. What a pleasure to come across someone so friendly and willing to help. Thank you, Sandy! read more

Echoing what other people said. Inconsistent or inferior product quality with fake reviews on the website. Tried to leave a less than 5 star review and it was immediately deleted read more