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    Rockflowerpaper Outlet Store

    4.3 (22 reviews)
    Closed 10:30 am - 5:00 pm
    Updated 2 months ago

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    9 months ago

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    3 years ago

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    3 years ago

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    Katie S.

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    5 years ago

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    12 years ago

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    8 years ago

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    15 years ago

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    10 years ago

    Love this store and all they sell! Greatest hostess gifts, beach cover ups, tunics, scarves, etc...

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    15 years ago

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    10 years ago

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    10 years ago

    A lovely store with helpful people and fabulous products.... add to that GREAT prices. What a neighborhood gem!

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    Review Highlights - Rockflowerpaper Outlet Store

    Went in with my mother to get some trays for home, we ended up with great deals!

    Mentioned in 2 reviews

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    Fairfax Lumber and Hardware

    Fairfax Lumber and Hardware

    3.4
    (75 reviews)
    1.8 mi
    $$

    Jesse and Michelle were super helpful and friendly in the garden department I'll be back for sure…read more Amazing customer service!

    I went to Fairfax Lumber because I wanted to support a local business instead of going to Home…read moreDepot. After this experience, I won't be back. I had five keys made, and none of them worked. When I returned, Bob, the manager who made the keys, told me he could tell the original key was "a copy of a copy" and that he had doubts when he made them the first time. I did wonder at that point why the keys had been made in the first place if he had concerns they wouldn't work, or why I wasn't warned beforehand. However, he was friendly, seemed genuinely willing to help, and offered to try to fix them, so I gave him the benefit of the doubt. Unfortunately, the adjusted keys didn't work either. I went back a third time to return them for a refund. I had paid with a $50 Visa gift card, and Bob attempted to process the refund back to the card. He told me it went through. Later, when I tried to use the card for gas, it was declined because the funds had not been returned. Neither Bob nor I realized at the time that Visa gift cards cannot accept refunds. When I called about the missing refund, I spoke with Lexi. She was abrupt and rude throughout the conversation. She insisted the only option was a Fairfax Lumber store credit. I repeatedly explained that I had lived in Fairfax for six years and that this was my first time shopping there. I had specifically chosen Fairfax Lumber because I wanted to support a local business, but a store credit wasn't useful to me because I needed the money for actual expenses, not credit at a store I never use. I am on SSDI and live on a fixed income, so the difference between getting my money back and being stuck with store credit at a business I don't patronize actually matters. After going back and forth, during which she became increasingly condescending and told me things like, "Everyone knows you can't refund to a gift card," while listing other stores that supposedly follow the same policy, she finally agreed to refund me in cash. She added that they would "never do that for me again." The next day, I went to the store. Before I could speak with Lexi, Bob intercepted me and pulled me aside. He told me he had overheard how Lexi was speaking to me on the phone and didn't want me to have to deal with that. He asked me to come back when he wasn't busy and assured me he would personally take care of the situation. Unfortunately, I became very sick and couldn't return for about two weeks. I left a message during that time but never received a call back. Eventually, I called again, found out when Bob would be working, and returned to the store. On what was now my fifth trip regarding this issue, Bob said he couldn't remember all the details, which was understandable. However, instead of honoring what he had previously told me, he brought Lexi over. She immediately stated that Fairfax Lumber does not give cash refunds when a Visa gift card is used and that the only option was store credit. When I reminded her that she had already agreed to refund the money in cash, her response was, "I would never say that." At that point, Bob sided with her, saying, "Lexi knows more than I do. She's been here a long time." He then began getting an attitude and told me that this was simply how things were going to be handled. I responded that I knew exactly what I had been told and that if they weren't going to honor it, they should just give me the store credit and let me leave. The irony came at the very end. Lexi handed me a Fairfax Lumber gift card and then slid over an envelope containing extra change because, according to her, that portion couldn't be put on the card. Apparently, cash refunds are possible when it works for them. The way this entire situation was handled was unprofessional, rude, and, after five separate trips, a complete waste of my time. The issue was never just the amount of money. The issue was being sold keys that didn't work, being told one thing and then something completely different later, having an employee acknowledge that I had been treated poorly, promise to make it right, and then completely reverse course. When you're living on a fixed income, being forced into store credit you can't use isn't a minor inconvenience--it's real money. If anyone wants a Fairfax Lumber gift card with about $49 on it, let me know. I won't be setting foot in that store again.

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    Fairfax Lumber and Hardware
    Fairfax Lumber and Hardware
    Fairfax Lumber and Hardware

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    Prevalent Projects

    Prevalent Projects

    4.5
    (14 reviews)
    4.8 mi

    I definitely recommend Prevalent Projects. Their in-store and support customer service is beyond…read moreexcellent. I have specifically been working with Andrea, who has patiently answered a constant peppering of questions. The one question she didn't know the answer to offhand was thoroughly researched and followed up on. She also presented multiple options based on my room requirements in a custom PDF with photos, layouts, dimensions, fabric selections and prices in an easy to understand format -this is priceless in a world where too many choices can least to analysis paralysis. Regarding their products, they are one of the few companies that prioritize non-toxic and sustainable solutions. The furniture is built to last and very worth the investment. My only grievance is that I want it all and my small home won't allow me to!

    Couldn't be happier that we wandered into Prevalent Projects in downtown Mill Valley one afternoon…read morenot long after closing on our home a couple years ago. Their curated selection of furniture and decor is fantastic--call it "Japandi" or "Scandanavian" or "Artisan," "Clean, contemporary"... it's all thoughtfully designed and beautifully made. Love the focus on sustainability, and the selection of *washable* luxurious fabrics. And Julia and Floyd have been so incredibly helpful. They have a knack for picking out exactly what we want--before we have any inkling. Their eye for design has saved us so much time and earned us so many compliments.

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    Prevalent Projects
    Prevalent Projects
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    Rockflowerpaper Outlet Store - womenscloth - Updated June 2026

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