I also want to write a review about the online-website of Coyuchi. There is no way to cancel/change shipping address of an order that was just made. This is really strange for online orders -- especially in light of the prices they charge. read more

I had a great experience with Coyuchi! After eyeing one of their bath mats for months, I finally decided to splurge but they were out of stock on the online store. The helpful online customer service rep pointed me to the Point Reyes store, who had just 1 in stock when I called. They were nice enough to put it on hold for me for several days until I could purchase it over the phone. When I called to purchase, I expected to pay shipping and they let me know that a father's day promotion was going on and shipping was free! They could have easily charged me for shipping since I had no idea about the promotion so I very much appreciated that. It was shipped in a timely fashion across the country and I am obsessed with it. It feels and looks great and is a product that is going to last me a very long time. Thanks for the great, friendly customer service, Coyuchi at Point Reyes! I will definitely be keeping an eye out for more Coyuchi products for my home. read more

Coyuchi - Home Decor Near Me - Point Reyes Station, California

Organic bedding for my little kids is important. There seems to be a lot of 'green-washing' and it can be hard to tell what is legitimate in terms of quality. Coyuchi met this standard, which is why I purchased an organic duvet cover from them. However, the buttons that fasten the duvet kept popping off without any undue stress - which, given the price was disconcerting. I contacted customer service and while they did respond, it was not terribly helpful and didn't offer any sort of discount on that or any future product, which would have been nice considering I had to sew the buttons back on myself with a toddler and newborn by my side. Not the type of service I was expecting. Also - their promo codes exclude just about every item in their catalogue. So overall, I wouldn't shop there again. read more

I purchased two mattress pads (one queen and one full size). I didn't noticed a hole on the fill size pad until couple months later. I contacted them for a replacement but they denied to honor their warranty. The queen mattress pad is fine but the full size mattresses pad's fabric is very thin and frail that is not up to their standards they promise. Please think twice before spending money on inferior product. read more

Worst customer service ever. I emailed about a missing order and received this today: Pardon our delayed response. We acknowledge your request was received over 3 days ago, however we are experiencing higher that normal volumes. Thank you for your patience and rest assured we will respond as soon as possible. This order is from 2 MONTHS ago. I received half of it, the pillowcases are nowhere to be found. Overpriced for the quality wish I could return what I've already bought. Never again. read more

Blown away by how uninformed the customer service is. Blown away. I spoke to someone who told me "I don't know they're normal sheets..." when I asked them about the fabric. That's just one example from the call. If the sheets were just for me and my husband, I would probably over look it, but because I wanted to purchase their fitted crib sheet, the lack of confidence with this brand was really scary. I would not advise any parent to purchase this fitted crib sheet, either in their flannel or their sateen. They really have no accountability as for the breathability and they seem to have no idea that a baby's crib sheet should even be breathable at all. read more

I'm a fan... I ended up with some Coyuchi sheets about 10 years ago after winning a shopping spree at an organic housewares online store at the Green Festival in SF. I got two sets of awesome Coyuchi sheets -- which were substantially less expensive back then than they are on my recent visit to their shop in March. The products are amazing and high quality but way out of my price range. Even the seconds/imperfect stuff is incredibly expensive (unless I was looking in the wrong place!). If you can afford it - get it! read more

There are great reasons to go organic with your sheets. After all, you're literally living in them for about a third of your life. Makes sense to use organic, no? Well, as much as I'd love to sing the praises of Coyuchi, the sheets were ultimately sandpaper-rough after multiple washings. I don't know why organic cotton should mean you have to sacrifice comfort, so it might be worth checking out some other organic sheet purveyors or at least asking to feel some sheets that have been through the laundry so you can get a realistic sense of what you'll be sleeping on. Or maybe I just have a sensitive bum... read more

Did you know cotton is one of the most heavily sprayed with pesticide and insecticide crops on the planet? It is. Cotton is susceptible to some serious pests so they typically spray it quite a bit. Sure, once you wash your linens it's not like you're lying on a bed of chemicals, but isn't it nice to know if you purchase and support organic cotton and textile manufactures, you are keeping some acreage free of harmful chemicals and keeping it economically viable? Not to mention all of the products at this store are awesome, it's this very soothing second floor natural fabric and textile vibe, and generally very affordable relative to what you are getting. In my view, it's awesome to be a consumer contributing to overall reinforcement of world trade and commerce that YES, I want stuff that's being grown organically or at least ethically and has not been treated with massive amounts of chemicals. I got a lovely sateen quilted, organic cotton quilt here today in preparation for winters chill- all this because their summer/spring stuff appears to be on sale. Seriously well priced. Our apparent lack of need for heavy quilts because I sweat like a pig at night is definitely a boon! If it hasn't been said enough, this is an outlet! The back section is all good sale stuff. An outlet. Of organic cotton bedding and linens and baby stuff and pajamas and shams and robes. Ugh, I just love it. read more

Coyuchi's PRS outlet is a mix of their regular price and seconds/outlet inventory. The front of the store is their regular priced collections, and in the back are all the sales and seconds. The seconds and outlet side is worth a browse - especially their sheet sets, blankets and kids clothes. The simple, classic patterns and lines are great to invest in for bedding, since they've been ethically and organically produced. The organic kids clothing is beautifully made, many of the pieces are cotton and linen. The last time I was here I purchased a wool merino and cotton throw blanket for around $62, and a King duvet cover for $130. They also have additional discounts sometimes. All in all, Coyuchi is a great shopping destination when in Point Reyes. read more

I will never order from this company again because of shipping fulfillment and customer service. First baby blanket ordered in "sea spray" was not the same color as pictured on website. Reordered same baby blanket in "undyed", received "ivory" instead. Coyuchi handled the exchange to ship the "undyed" as ordered, but received "ivory" AGAIN! Customer service did not respond to my emails regarding this shipping fulfillment issue. read more

Ordered the Air Weight Organic Towels. They are nice enough but the threads near the edge on the guest towel were coming loose upon arrival -- very shoddy workmanship. I wrote a review on their site -- which features almost exclusively 5-star reviews -- and mentioned the poor workmanship. My review was never posted. I see other comments here on Yelp mentioning that Coyuchi blocked their negative reviews. Really cheesy. Even if I loved their products, I would NEVER purchase from this place again. read more

Absolutely appalling customer service. They remove negative reviews even after the reviewer has verified their purchase. I purchased pillows, sheets and a blanket. The pillows were rock hard. I gave it a few weeks before reviewing.. using a link THEY provided. Sleeping on a rock would have been more comfortable. I did like the case the pillows come in. It is cloth and has a handle making for easy storage. However, the pillows were overpriced and hard. The blanket snagged within hours of putting it on my bed, and I read others who said the same. For the price of their stuff it just was not worth it. I do find their sheets extremely comfortable and well made. My first review they took down. I contacted them and a week later I still have not heard from them. I tried making two more reviews and they removed them. I've tried Facebook and phone as well as their email support and have heard nothing. Way overpriced and horrible support. For the price, I had a right to express my opinion on the pillow and blanket, but their removal of my reviews and ignoring my inquiries is worse. read more

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Organic cotton sheets, towels, clothing at typical higher prices. And the most darling baby clothes, almost made me wish...sigh...never mind. Be sure to wander to the back of the store which is the outlet section. That is where the deals are and there are some doozies. I ended up with two generously-sized hand towels, $5 bucks each. And your bag is more organic cotton that is easy to carry, feels good in your hand and you get to keep on using it. I'll be back again and again. read more

I love Coyuchi products -- everything is organic (towels, robes, bedding) & well done. I finally made it to their outlet in Pt Reyes Station. Walk upstairs to a store that has new / full priced items in front & "outlet" prices in the back. The outlet side is awesome, with a lot of inventory in a small space. There's more than meets the eye. I did buy a $35 velour robe that I love, but noticed the pockets were not placed correctly. ( It was a sample) I removed the pockets & use the robe every day. I paid full price for the seersucker + terry robe & I think it might be the best robe ever. The perfect weight, so easy to wear around the house. The terry lining is so very soft. The sateen sheets have a wonderful hand, as well. I believe most (all?) of their items are made in India. read more

If .5 star were available i would choose that. I miss the older nicer women who used to work at this store! I have been a loyal local customer for a long time, I am in the textile business so understand the product (but maybe not x 10 the mark-up for made in India - what are those workers paid? but that's a side discussion). Back to my experience today: Karen at the Point Reyes store seemed troubled to get up from the computer to help me. She just asked "are you ready"? I said i thought so but had a few questions about the $209 price on the Ventura Stripe Duvet that was "2nd Home" collection. I asked what the regular price was and she was bothered to look it up. She said she didn't know and seemed annoyed . I bought close to $400 of other things and she barely thanked me. I later looked up the duvet product and see it was probably sold at Anthropology. There was just one other customer in the store at the time, so it's not like she could not take the time to help. What was she doing on that computer anyway that is so important? The bottom line is, this is a luxury product and customer service matters. read more

Great customer service from the very kind ladies who work in this lovely shop!! The outlet prices are very reasonable. I saved about $100 on a duvet cover over what it is selling for on the Coyuchi web site. Best of all, the duvet cover is high style and humanely produced with organic cotton and low impact dyes. Did I mention the customer service is fabulous too? No pretentiousness, despite the high end goods. Just nice people selling cool bedding and willing to go the extra mile to help you find something fantastic for your home. It's a cute little town with lots of fun, unique shops. Well worth the drive if you plan to spend the day in Pt. Reyes Station. read more

Best blanket ever hands down. COZY COTTON BLANKET is better than a sleeping pill. read more

I placed an order two weeks ago. I wrote to "customer service" 3 times with questions and have yet to receive a response. I need to change the shipping address for my order and there is no way to reach them. Their mission is one I'd really like to support, but it's difficult when not only are their products expensive but they make it very clear they don't care about their customers. read more

Usually not my style to go somewhere that has 3 dolla signs. My taste isn't so expensive. sale racks on racks on racks were pretty cool, though! read more

I purchased a $30 Coyuchi white cotton bath mat at Point Reyes Station that was a discontinued item. After looking it over carefully I'd found no visible problems. Unfortunately I didn't use it until a year later. After the 3rd washing the cotton strands let loose and created a 2 inch horizontal hole. An inherently defective product. Despite my having the receipt, management used their policy of 1 year return & final sale to decline reimbursement. The point was that the company must have known it was defective and it NEVER should have been offered for sale. I call that unethical. What if my more expensive sheet sets would have been defective? I'll not take that risk again. read more

I like what Coyuchi does for the environment and that products are organic and that is why I've been a long-term customer. However, the customer service is highly disappointing. Not warm, not friendly, not helpful and not accommodating. I can't help but wonder if management is aware of the customer service issues. read more

I LOVE all things Coyuchi!! While I have never been to their outlet store, I have purchased many throws, quilts, and blankets from them online. I have been more than pleased with the quality of their products and have had nothing but pleasant interactions with Customer Service. read more

I ordered a robe as an xmas gift. The robe came and was too big, so let the exchange game begin! This company may have the worse customer service I have ever experienced. Although the product may have been of good quality, I have wasted countless hours trying to get someone to respond to an email/call. read more

Was looking to buy new sheets and went out to the outlet at Point Reyes. The women who helped me could not have been nicer. She took the time to explain the differences in materials and look at colors. Overall, a great experience especially considering how much money I spent!! read more

Just went into the Coyuchi point Reyes store this past weekend. This town is magical and this is a great stop every time I go. They were having a sale for the weekend and I made a day trip out of it just like their email recommended. I bought out a whole trunk-full of beautiful blankets, throws and duvets, robes & pjs for my family/friends for the holidays. The entire staff was insanely helpful, sweet and kind. My partner and I have made this quite the tradition every time we head north from the city! read more

This is store is such a gem in Point Reyes Station. I heard they have amazing deals on discontinued items so I wanted to check it out! I ended up walking out with a new blanket, robe and bath mats! The gals that worked there were extremely helpful and super friendly (thank you Beth, Roxanne and Jenna!). The quality of the products is fantastic and Coyuchi's aesthetic is a great mix of classic sophistication and California casual. I will definitely be back to purchase holiday gifts-they have something for everyone, from table linens and loungewear to shower curtains and bedding! read more

This place is really special. BEAUTIFUL bedding and fabrics. Location interesting as well- goes along with the aesthetic of the collections. I took off one star because the prices are mindblowingly high. Sure, it's pure organic bedding, but expensive is one thing- beyond expensive is another. BUT if you are luxurious and want to buy some sheets and revel in them for the rest of your life- this might be the place for you. read more

After finding these sheets online I wanted to see them in person- so I planned to make a day at the beach with my children and go there first. I drove 2 hours with my two young sons (4,2) to the store in Point Reyes. I had brought a double stroller to contain them while I shopped but unfortunately there are only stairs leading to the store and I couldn't bring it up. Two women greet me and offer my kids some stuffed animals to play with- which was nice and at first I was really thankful for the kind gesture. When the kids weren't into them I sat them on a bench handed them my phone and was going to try to get in and out within 20 minutes or less. Within a few minutes my 2 year old was messing with their display (in the back of the store and we are the ONLY people there) of what the examples of cotton looks like inside their pillows. I see it as harmless and actually a good toy to entertain him for a second- he was having fun taking the cotton in and out of a basket- and I planned to put it away in a minute. The sales women looked at me as if he was lighting the place on fire. She was so disgusted and horrified and grabbed it from him and stormed away to fix it. Pretty surprised I tell her "oh I was going to clean that up" and she just huffed at me and ignored me. I had three (expensive) comforters in my hand I was about to buy for our rental and looked at the other sales lady for help in this awkward situation and she looks at me looks at my son rudely and shrugged and walked away. I thought I was being sensitive but when I put my things down and said "maybe I'll come back another time" she said "good idea" and walked away. It was just ridiculous and mean and not at all welcoming. If they were causing chaos in a busy store I would understand but they weren't- and they were jerks. read more

Warning: if you are elderly or disabled or can't climb a big flight of stairs don't even think of coming here. And don't bring your kid in a stroller either since that's not possible either. Nice products but way over priced. Sales people seem a bit snobby. No thanks. read more

I've enjoyed their cotton/linen duvet covers for years. So comfortable on the skin, and they get softer with age. They last a long time and when they wear out, I just get another, I love them so much. ALSO - Coyuchi customer service is awesome! I think having a good product is only the beginning; the true test of a quality company is whether they step up and take care of problems. I've sent back items from time to time, and their customer service people responded with kindness and grace. Highly recommend. read more

I generally want to support quality, environmentally friendly businesses - and based on reviews Coyuchi had a good reputation. However, beware their promises around shipping! I ordered gifts for my entire family from Coyuchi this year (who doesn't want soft pjs?) and have just learned, after trying and failing to track packages through their useless website, that my packages won't arrive until after the holidays! This despite following the clear instructions on their website for when to use ground, 2-day and the like. My gift to my husband will be returned, unopened, and I would certainly like to be able to send anything else (OTHER than what I ordered) to my brothers and parents. I'm not sure if I can cancel these useless orders while they are in transit. I'm not sure because, after saying "You have got to be -ing kidding me?!" to their customer service rep (an appropriate reaction - I did not direct any expletives *at* her), she hung up on me. Never again. read more

Do not buy from this company if you need expedited shipping, or, organic cotton bath robes that do not pull and leave hanging strings at first washing. Their quality and service are terrible. When they tell you they will overnight, expect to get your shipment two weeks later or not at all. The quality of their cotton is 2nd rate. read more

I purchased a blanket. 30 minutes after purchasing, I had buyers' regret and tried to cancel my order. This was not an option on the website, so I called the company. They said that canceling was not an option because the order was too far through processing. It had only been 30 minutes. The blanket took weeks to get to me, so it didn't seem to be in much of a rush. Once I got it, as feared, the blanket was very rough, not what I expected from an organic $200 blanket. I had to pay $30+ to ship it back to California. What a waste of time and money. For a company that is supposed to be concerned about the environment, it could have stopped the shipment and saved the pollution caused by a trip from CA to St. Louis and back again. You lost a customer here, Coyuchi. read more

If I could give less than one star I would. I've literally NEVER in my life written a review on YELP or any other site. So for me to get to the point of writing a review - is truly something. I called to ask some very basic questions about the products. The girl who answered the phone didn't know any of the answers and eventually had to put me on hold to ask someone else the questions. Even then her response back to my questions started with "It's probably...." When I asked to speak with someone who knew more about the product, she said she was the only person in (even though she had put me on hold to ask someone else the questions). Like most people, I have a very busy life and calling to ask a question about towels is all the time I can dedicate to something so mundane. When I asked when I could expect a call from another sales person, so I could plan my day, she said she didn't know when her manager would be in, except that she would come into work "some time today". I was surprised at that response. Organized businesses have scheduled shifts, especially for managers. When I asked for her name, she literally hung up on me. How rude. read more

Really nice organic cotton linens (adult and baby), bathrobes, pajamas and baby clothes but at very steep prices. There is however an outlet section within the store and you can find some terrific deals. I bought a bathmat for $16, a king sheet set (fitted sheet, flat sheet, 2 pillow covers) for $70 or $75 and a king duvet cover for about $70 or $75. If you are at Point Reyes Station, you should make a stop. read more

Customer service is horrible! They don't respond to emails! I finally called and spoke to the rudest person, who hung up on me. Who does that? Tried calling back, several times, no answer! Return policy sucks! I only get store credit...they no longer sell the item I needed, so my credit sucks and I had to spend an additional $450 to get the item I needed from another retailer! They are awful! If I didn't have a credit of $450 at their store, I would never buy from there again! read more

high quality products, inattentive, inaccurate, impersonal customer service questions to them went unanswered for "2-3 days" and that was WEEK days they supplied a completely wrong backorder date, then said my order had shipped when it was not due in for two weeks, AND gave me someone else's UPS tracking number from another state their apology was to offer free shipping on my order what an insult they never contacted me unless I wrote to them first and THEN the long delay save your organic bucks and and shop where the company is grateful for your business and shows it read more

It's a beautiful store, with many appealing items. 6 months ago, I spent a small fortune on a set of gorgeous teal-colored organic cotton sheets & pillowcases. Unfortunately, after countless washings and attempts to try different fabric softeners, they still feel coarse and kind of scratchy. Not at all pleasant to sleep on, though they're beautiful to look at. I wrote to the company to ask for any suggestions they might offer, and I never received a reply. I am sorry to post a negative review here, but, as a customer, I wish I'd had the benefit of such a warning before I spent so much money on something I can't enjoy. read more

I would love to give this company 5 stars because that's how much I want to believe in their product and support them with being a repeat customer. I purchased some women's flannel pajamas, a bathrobe and some pajamas for my husband. The sizing was a bit strange, but things were exchanged no problem. Customer Service was very nice and accommodating. I found the overall quality to be just okay and for the prices they charge it should be outstanding. Seams were coming apart on the products, the flannel shrunk tremendously, husbands pants were way too long (and he is 6'1", so not overly tall, but he drowned in the large pants). Maybe if I am out that way and I go to the factory store and find a really good buy I will venture again. It's not worth it if the quality is not there and you have to have seams redone or pants hemmed. read more