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Coyuchi

2.7 (84 reviews)
Closed Closed
Updated 3 weeks ago

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The customer service is honestly laughable. And yea, like everyone said, it's obvious the Coyuchi site publishes a majority of positive reviews. Not a new tactic. I chatted with a live rep bc their site didn't apply the 20% discount offered for Cyber Monday. The rep offered to give me the refund for it but gave me the wrong refund amount in a lower amount than what should have been given. Although it was only a 2 cent difference, it has me questioning the customer service reps as competent humans who know how to do simple math. When asked about the 2 cent difference, the rep responded that they round up. Huh?? So you round up for the price that should have been charged to me in the first place if the site was working correctly? How does that make any sense? I know it's not a huge deal about the 2 cent difference, but it was really annoying to have to even contact customer service in the first place and waste my time like that when the site should've worked. No one answered any calls, so I chatted online. And then the cherry on top was the wrong refund amount and nothing done to correct it. I'm just saying, if this were any other legit company, there would've been an apology and correction. This is just weird customer service practice. I'm baffled about the customer service I received from a company of this stature. I mean, what if the rep did the math completely incorrectly. Or maybe it's their computer system, idk. Anyway, if you're buying anything today, make sure that you get the 20% discount they advertise and if they didn't and you get the refund, make sure it is the accurate amount.

Paper thin fabric

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Ask the Community - Coyuchi

Review Highlights - Coyuchi

Best of all, the duvet cover is high style and humanely produced with organic cotton and low impact dyes.

Mentioned in 10 reviews

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Coyuchi - homedecor - Updated June 2026

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