My agent shopped around and found me great homeowner's insurance. Auto, not so much, but that is my…read moreown fault due to a series of fender-benders.

Locally owned insurance company...They offer great rates because they search every year your policy…read morecomes up for renewal for the best rates. Anytime they have a question they are pretty prompt to get back to you. Have been around for a long time. Anytime you need to change insurance they are there to help you. Professional and friendly service.

Like a Bad Neighbor, State Farm Is There to Make It Worse We…read morehad a sudden water emergency... we believe that water started coming out of a clogged drain overnight, seeping under the floorboards. We called it in right away, and we called the professionals - plumbers, and mitigation companies to come out hours after we observed this. We turned to State Farm, expecting the company we've trusted for years to help us through this disaster. We got our first communication with this office from Cecile Campbell who wrote in her e-mail; "It is our job to make sure this claim goes well for you, and we want you to be completely satisfied throughout this process." Sounds great, right? On the phone, she was the opposite - hostile, unpleasant, and dismissive. The gap between what was promised and what was delivered could not be wider. We needed someone to assure us and help us - they were now exploring all the ways of how they won't help us. As we tried to navigate this and understand what we could do differently the experience was more and more shocking. When we called to understand how this could happen and how to prevent future coverage gaps, we spoke with Angela Williams, who, by her own admission, does not work in claims. Rather than helping us navigate the situation, she spent the entire call telling us we were "probably not covered" and, based on her seven years of experience, she believed our claim would be denied. This was unsolicited and completely unhelpful during a stressful time. We even asked to speak to a manager because what we wanted was guidance and help on how to deal with this in the future. Instead of escalating the call, Angela hung up on us - stating she was going home and she was done with us. That's not customer service; that's outright disrespect. What's worse, Angela admitted that although State Farm claims to review policies with customers yearly, that "did not happen" for us. Her exact words were, "Well, we intend to," which is basically an admission that they never ensured we had adequate coverage. We relied on State Farm to guide us in choosing the right coverage to avoid scenarios like this, where tens of thousands of dollars in damage we might be liable for, and they failed. Insurance is supposed to provide peace of mind, not finger-pointing, excuses, and hang-ups.... and heaven forbid you ask for a manager, you won't get one. If you're considering State Farm, think twice. When disaster strikes, you need a partner who stands by you, not one who tells you why they won't.

The office personnel are patient and keep digging at the small problems that otherwise would drive…read moreme crazy. Cecile was great: super helpful. I have never submitted any insurance claims so I can't speak to that very important part of the business.

Highly recommend this insurance group, excellent customer service and rates (I really shopped…read morearound beforehand, too), they really go above and beyond to help you!

I love my credit union ! KVCU on Oak Street is all about…read morecustomer service and thanking you for your business! I am here a few times a year and they know exactly who I am and acknowledge my being an important part of their branch! Happy Thanksgiving to all those at LVCU that make me feel special!

I reached out to Vuong Nguyen when I needed assistance regarding policy documents. Despite not…read morebeing the agent on the policy that didn't stop Vuong a bit from going above and beyond to not only get me the information I needed but he did it in record time! When I called Vuong he was in the middle of a personal situation and he didn't hesitate for a second, despite not being a client to help me out all the while being courteous and kind despite that he wasn't even working today! After dealing with Metlife and Farmer's directly with their long hold times due to call volume I was so relieved to get assistance from Mr.Nguyen and hope to work with him in the future. This agent goes above and beyond to not just help his clients but all clients of Farmers. Thank you for a great customer service experience and good luck with your new baby!

I recently had a significant claim with the Gosline Insurance Group. The claim was handled…read moreprofessionally, quickly and accurately. Ashley was extremely responsive and helpful throughout the process, which was an extremely stressful time. Many can sell you insurance coverage, but the Gosline Group is there when you need them to help with a claim!!

I would highly recommend Tilton Insurance as they are so very helpful and kind! Insurance is never…read moreeasy!

Michael Lee wrote a policy on my house when no one else would. He believed in me and has always…read moretreated me with fairness and honesty. Over the years I have switched all of my insurance to Mike and we have grown to be good friends as well. I wish all business people were as kind , honest and professional as Michael is. The world would be a much better place.