So a friend told me about this cell phone repair shop. He says because of the service, he only comes here to buy whatever he needs instead of going to walmart. So of course I had to come here when grandma's charging port wasn't working. So this gentleman comes out, greets me, and asks me what he can help me with. I told him and he said he would take a look and see what the problem was. He took the phone into the back for about five minutes. It gave me time to look around the shop and see all the interesting cell phone and accessories they had available. And the prices were not bad either. Which explains why my friend continues to come here. The gentleman returned with grandma's phone and told me that the charging port had some metal pieces in it, and that he removed them and it's charging now. But when I went to pay, he told me there was no charge for cleaning the phone. I've have yet to visit a cell phone repair shop that didn't charge me for something. This is a first for me. And just like my friend, I will continue to come back here to bring my business. Five star all around for customer service and quality read more

CPR Cell Phone Repair Rogers - Mobile Phone Repair Near Me - Rogers, Arkansas

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I called ahead they told me to come in any time and I didn't need an appointment. It was an Assurant claim to fix the phone screen. The guy at the counter was very rude. I told him I had a claim number. He said I needed to make an appointment. I told him I called and they said I could just walk in. He said that's fine you still need to make an appointment. Very confusing and very poor communication. You need to make an appointment even if you're a walk-in. Could have been explained in simple terms. He needs customer service training. I'm only giving 2 stars because I made the appt in the store and he said it would be an hour. read more

CPR Cell Phone Repair Rogers - cell phone repair interior photo - Mobile Phone Repair Near Me - Rogers, Arkansas

Great price great service. Kaylie was very helpful and great to talk to with a wonderful smile.

I brought in an Apple TV remote that was broken, and a previous generation that was fine. I asked if they could swap the touchpad from the bad remote to the good, and worst case I still had two remotes I couldn't use. They said they didn't normally work on them, but they'd try and see if they could fix it. They got the parts swapped over, and the price was a lot less than a new or used remote. Couldn't be happier. read more

Had a small phone glitch and screen was frozen. They fixed my phone at no cost! I was expecting to blast $100. They really saved the day!

This place has an awesome team and they do great work! I have had the glass replaced on two iPhones and they both had a quick turnaround and the work was perfect! Highly recommend CPR for cell phone repairs! read more

Got my girlfriends back glass replaced on her iPhone 12 Pro on 09/30/23. We brought it in at 12 pm on 09/29/23 and were told it would take less than 6 hours to replace. It wasn't done until approximately 1 pm the next day. 2 days after replacement we noticed the back glass was already broken yet again, even though it had been kept in the case the whole time. We then tried to contact the store and got the voicemail even though their hours showed they were still open. In person we were told damage is not covered by their warranty and would have to pay yet again to get the back glass replaced. The manager on duty stated the same thing, I would not recommend coming to this store for your phone repair or any repair needs as it seems they use cheap knockoff replacements that will break in a matter of a few days and will not fix their own mistakes. read more

CPR Cell Phone Repair Rogers - Broken iPhone 12 Pro - Mobile Phone Repair Near Me - Rogers, Arkansas

I do not recommend this business. Would not give me a refund for inconvenience on a battery and a charging port that they screwed up on for a complete month and I had to buy a new phone and they failed to tell me that they put an aftermarket battery in my iPhone and then The manager had the nerve to tell me that he would not give me a any refund and there was nothing that he could do for me so I Will never use this company ever again and I recommend that no one else does either read more

My phone was cracked on the back and on the front with glass chipping off of it. Replacing it at my carrier's store was the option that I considered first, but the amount I would get for turning in the two year old model was negligible compared to the amount that the newest model of my phone plus a data storage subscription plus a new case (gotta have these) ... etc. I had to repair my phone, replacing was going to cost too much. Cell Phone Repair, Rogers, AR. Repaired my busted case & busted screen cellphone. The glass that protects the camera's lens was returned to me spotless. The people working at CPR helped me select a case that works with my style. It added up to a lot of work, and they did a professional job. My phone is almost mint now. read more

After completely shattering my Apple Watch I was not optimistic that it could be repaired. I was surprised to hear it could be fixed. They did a wonderful job and so far it is working great! Was definitely worth it!! read more

My iPhone 8+ was cracked in the front The new owner kindly had it fixed for me and recommended this zag protection screen that I can replace there anytime for 10 dollars. Great customer service. Great prices and best of all the quality can't be beat read more

Brought my iPhone 12 in here to get my screen replaced. After they replaced it I took it home to start using again and immediately realized it was 5x slower than normal. Turns out they don't use OEM Apple products even though they charge 250$ for a replacement... Don't go here unless you want your phone to be basically unusable. Already ordered a replacement after a week of getting my screen replaced. My phone is now non responsive because of this. They definitely won't give me my money back either so I'm not even going to bother going in to talk to these people about it. Horrible place to go, just do it yourself if you want to actually be able to USE your own phone. read more

i made an appointment to get the back glass of my phone replaced and they said they could do it at 4. so i came in and they said well sorry we actually can't do it today, it won't be finished today, so after driving 45 minutes here, they lied. super rude. will never go back. read more

Super fast and most importantly quality repair. Best of all it beats anyone's prices super helpful and friendly staff

I took in a cracked iPhone 5 that my son wanted to buy for his birthday, and Marshal took me at 6:55 (5 mins before closing) and fixed it even though it made him stay after hours. It MADE his birthday to have it on his birthday morning in spite of his mother's procrastination! I also left an iPhone 6 with a cracked screen and LCD, which I didn't know could be fixed, and he fixed it in less than 24 hours. We also bought a tempered glass screen protector too. Very fair prices and good discounts on extra products!!! Then I left another iPhone 5 of my daughter's that has a bent frame for them to repair. I'm so grateful for great, polite, and professional service. Thanks Marshal and The Phone Guys!!! read more

They were so professional and did such a good job. I wasn't in the best mood when I went in (obviously because I had just broken the screen on my phone) but they were quick and friendly. read more

These guys rock cheap phones and great repairs. Very helpful all around. Very very friendly

On April 16 I had my iPhone repaired at CPR Rogers. When I got the phone back the camera and flashlight were not working. I called them, and they said I should bring it back in. Because I was visiting on a mountain biking trip I waited until my return to Atlanta to have it looked at. They repaired it quickly, and said the CPR repair had damaged the camera, and wrote a statement to that effect. Despite several email and phone contacts, CPR has failed to respond to my concern and request for a reimbursement of the repair in Atlanta. read more

Brought my iPhone pro in for repair, and Tanker was able to fix it within the hour! Highly recommended!

I've tried on three separate occasions to have my iPad repaired and have only managed to get the run around. "No, the part is not in. It's on order." They took my name and phone number - they would call, they did not. I called and was assured the part was in. Brought my iPad in, "They used the last part just this morning!" And their solution??? Take my number and call me when the part is in... No thank you. read more

I was so impressed with this place. I took my child's phone in because it wouldn't charge. It actually was just some lint in the charge port. They cleaned it out and charged it aardvark didn't charge anything for their time. read more

Awesome job. Fixed a small problem with my phone in literally like five minutes. Great service, so nice! Five stars!

the WORST experience of my life, ever, seriously. not sure that this will all fit in a box, or a paragraph, but , i'll try. I brought my phone in here last Thursday, just to get the speakers cleaned out because they had some dust in them, very minor issue. I was in & out in 5 minutes, seemed pretty painless. I got home, made some phone calls, & realized no one could hear me while my phone was on speaker. So, I went back up there to see what the problem might be. The guy told me that it would be the next day before they could get the part in to fix it, so I said that was okay & left. The next day, I called & talked to a girl on the phone, who was pretty rude, & she told me they got in a part for an iPhone XR? I have an iPhone 11. She went on to tell me that I needed to check in my settings to see what phone I had, because in their system it said XR. I know what phone I have, I'm not clueless. She then put me on hold & then when she came back after a long hold, she told me my part was in & ready to be installed. So, figuring they found the part for my IPHONE 11 I went back up there to have them fix it. They said it would be an hour. It took 4 hours. When I finally got my phone back 2 minutes before they closed, the problem with my speaker was decently, at best, fixed. I hadn't even walked out the door yet before my phone started to shut itself off & back on, continuously every 5 minutes. I told the guy, Kyle, that it was doing that, so he proceeded to take my phone back for another 20 minutes, just to bring it back to me & tell me he can't get it to duplicate the problem, & then it happened to me IMMEDIATELY as he handed it back to me. I'm furious at this point. My phone is BROKEN when i brought it in to GET THE SPEAKERS CLEANED OUT! So, moral of the story, I will NEVER be back to ANY CPR locations, & I will do my best to make sure NO ONE I know ever goes there again. Worst customer service & worst phone repair experience of my life. I seriously can not believe I brought my phone in with absolutely no issues just for it to be completely broken to the point i have to go buy a whole new phone afterwards. Absolutely ridiculous. You guys should be ashamed to be a phone repair business. read more

This place is a clown show - damaged phone while replacing screen on iPhone6 - everybody's fault but their own - waiting on Apple, blah, blah, blah. - customer service is non existent!! read more

Saturday, 1/20 I get a screen replaced on an IPhone 6S Plus. By Saturday evening I notice a crack, Sunday evening its cracked across the screen, Monday its cracked three ways. Hasn't been anywhere but on the charger, not dropped or stressed. Tuesday morning, 'Sorry No warranty on physical damage' Was stressed either on install, or re install to the otterbox case. By THEIR TECHNICIAN. 'Sorry, no warranty' but we'll do it for $89.00...after I've dropped $120! Wouldn't even consider doing it for their cost. This isn't right! Lousy customer service with a smile. Obviously from somewhere they don't trust their customers. SUCK IT CPR read more

Customer service is HORRIBLE!!! Actually I truly believe it is nonexistent. I've tried them two different times (a year apart). The first time I let myself give them slack. They had not been open very long and it was around Christmas time. The second time, (again a year later) still no improvement. :( So disappointing. read more

Absolutely first class team. They replaced my iPhone 6 screen and I went with black vs white because that's all they had in stock at the time. I immediately realized I hated it and wanted white - they said no problem and called when white was in stock and replaced for free. About a month later something odd was going on with camera, brought it back thinking they likely wouldn't help. And they were once again sooo nice and helpful. Absolutely amazing. A++ customer service. read more

Went in for a new iPhone 5s battery today. Price was good and service was exceptional. These guys go above and beyond to make sure you only pay for what you need and to make sure you leave satisfied. read more

Great customer service. They were able to fix charging problem in 5 mins and had my on my way. Highly recommended.

I went in with an android that was having some issues with turning off and not turning back on. He told me it was the battery. I bought a new battery, still had issues. Took it back and they ran a diagnostic. He did not call me back, I had to call him. He told me the issues "may" be due to a tiny crack in screen which would be $250 to fix, or "may" be software which he couldn't fix, but he really had no idea. Sounds like he wanted my 250, regardless of whether it fixed my phone or not. Taking it somewhere else. read more

This place is a joke. While fixing my iPhone screen, they broke my home button and then blamed it on me! Bad customer service. They offered to take apart someone else's phone to Frankenstein mine and still couldn't get it right. RIDICULOUS read more

I took my S2 in for a new charge port and after 4 trips and a month later just asked for a refund. Ordered the wrong part the first time, second time the wrong part was ordered, third time still wrong part. Fourth time after telling me it would be ready in 2 hours I go back and it's still not fixed and get some story about how there's no guarantee it would work. read more

Overall great experience! I was in and out with iPhone screen repair in 35 minutes. Both guys helping me were both very friendly and professional. I would highly recommend! read more

great customer service my wife dropped her I phone on the drive way cracking the screen, she took it in to the phone guys and they had it fixed within 1 hour. read more

Absolutely horrible place. Beware! There's a "clause" that they can break your phone more and not be responsible for it. Brought my broken screen to be replaced. Even though the screen was broken the home button worked fine. When we picked it up the phone the home button no longer worked. They ordered a new screen because they said that was the issue?? They replaced the screen again and the home button still did not work. They then told me that it needed to be completely refreshed due to the screen being replaced as it could be a software glitch. I went home and did the full refresh which did nothing. The rep told me at this point that it happens sometimes and either they can order me a new home button which means I will no longer have the fingerprint ability (apparently an issue with the new iPhones) as it will no longer work with a new home button or basically I could just live with not having a home button. Interesting enough the fingerprint scanner still works but the home button does not. I said this was unacceptable and that they would need to replace my phone to which they stated there was a "clause" in what we signed (which is a digital signature reader with no screen!) that they are not responsible if they break it more. I explained that all he told us the signature was for was to allow them to open our phone. To which he responded we have the rules laminated on a piece of paper on the counter which they never showed us but was apparently what we were signing. I asked to speak to the manager who doesn't work weekends and left my name and number to be called as I was going out of town. They never called. I returned the following weekend to call again asking why I was never contacted to which he said he remembers me and he would take another message?? Really?? I understand you are very needing when your screen breaks and may be willing to take this risk but the lack of upfront communication, the bs reasons the phone was acting up, the lack of customer service and overall fact they can break your phone at no risk to them is ridiculous. Even if the "clause" is normal at all screen repair businesses I highly implore you to not use this establishment based on there horrible business etiquette. read more

Awful! Customer service is non existent at this place. I would not recommend take you service needs to this place.

I went in a few weeks ago to get tempered glass put on my iPhone 6 and Marshal was very quick to get it put on for me. Only to come find out I would be back because I broke the glass. Marshal again with no hesitation was quick to help me, as I was in there I mentioned that my computer needed to be updated and I had no idea how to do. He then offered to help me with that as well!. I got my computer back today and couldn't be happier with the service that has been provided for me by Marshal all of the times I have gone in there. I will recommend all my friends and family to come to The Phone Guys!. Your review helps others learn about great local businesses. read more

Went in due to water damage and they had to replace LCD screen paid $205 for my phone not to work correctly and they pretty much wash their hands with you if you have any issues. The speaker doesn't work nor does the vibrate mode or the ear piece jack, the LCD screen flickers and they said they can't do anything about it but they can take your money and offer no refunds or anything. I will never refer anyone to this place and I would recommend that if you're considering using them check out another phone repair company! read more