estimate with a reasonable price point for the work. Marc was the primary mason on my job and he…read moredid exceptional work - He has years of masonry experience, takes pride in his work and was very tidy and thorough. There were surprises along the way (e.g., missing chunks of foundation as a result of previous retrofits) and things beyond the actual foundation (unpatched holes in the bottom exterior walls). Action Restoration went above and beyond to resolve my issues and it is amazing how warm the upstairs floor is now! I cannot say enough about how rare and pleasant it is working with a company that follows through on commitments, answers when you call, 30+ years of expertise, respectful of clients, and, most importantly, human beings that are there to help you, not to take advantage. I give Action Restoration a solid 5-star rating across the board: Communication: 5 stars; Professionalism: 5 stars; Quality of the work: 5 stars; Cleanliness: 5 stars; Overall Experience: 5 stars.

I'm from outside the Ottawa area & needed guidance on a particular type of concrete repair for an…read moreOttawa client, dealing with surface imperfections on a retail floor. Action was generous with their time & offered a couple suggestions on how to deal with the problems. While not in their normal scope they referred me to a company who could look at it for me. Should another project come up in the Ottawa area Action will certainly be the first call.

Initial assessment made in June for a two week job and was to be completed by end of August. That…read morewas the pitch by the general manager. Contract signed a few days later stipulating that work would begin before the end of August. Job not started until mid September and still not completed by end of October, 6 weeks later. After contract signed and before work started the project manager said that the job would never be completed in two weeks, however she told me twice that once started her crews would not be pulled off to do other work. There were periods from 3 to 8 days when nobody appeared on site. 25 feet of corner foundation was open to the world and left exposed for a week with some plastic sheets blowing in the wind. Crews did not know from one day to the next if they were returning to my home to continue work. My calls to the front office were received with comments about how crews can't work in the rain ! Retaining walls were not removed but buried just beneath the surface; I stopped one crew from using a Sawzall to cut buried plywood only inches from an underground natural gas line. In frustration I terminated the contract and hired two independents to finish the job. Consequently other contractor schedules were thrown off and ultimately unable to finish work before the winter set in. During the final conversation with the general manager he only said that he would take my complaint as "constructive criticism" never once apologizing for the inconvenience. If you do hire this company to work on your home expect to have them demand a cheque from you every few days for each small step of work they complete. At one point I had an email requesting payment for work no yet completed. I do not recommend this company.

Excellent, professional service. Ottawa Structural fixed my window well, waterproofed by exterior…read morebasement wall and filled it the surround 12 feet with gravel 8 feet deep to prevent any seepage to the foundation. They did a great job, came back and checked on it after the winter thaw, and we have had no problems with it since. One thing though - they are expensive, but they guarantee their work, and you get a quality job.

I emailed Monsieur Fissure for a quote and was told the job would cost $2,500. Upon arrival to do…read morethe job one of the co-owners of the company said that the price would then be $4,500 plus tax due to the fact that he did not realize there was a cement doorstep that needed to be removed so he accepted $4,000 cash to do the job . The job was completed and within a week we had rain and the foundation was still leaking. I reached out to them many times before they finally got back to me and wanted to charge me another $1,400 plus tax to fix the problem. I told them how disappointed I was and that I was not prepared to pay again and wanted a resolution to this problem within a week and once again did not receive a reply and I am now out $4,000.

terrible service. They used the wrong attachment material on our foundation and the next summer a…read morechunk of concrete fell OFF of our house. they made it worse than it was before. the material they were attaching is peeling off so water can get under it. On top of that they damaged the neighbors property. their work has a 7 year guarantee but good luck getting them to answer the phone or come see the problem. I'm going to pay someone else to fix it I don't want them near my house.

!!!!! BUYER BEWARE!!!!!…read more This company is NOT LEGIT. Its one guy and a bunch of unskilled labour. We contracted Cody Barton (might not be real name) to install a pool deck. From May 12th to today it has been a nightmare. They destroyed my property. Held me hostage to pay the job in full. Rather than remediate he walked off the job. He also stranded 4 neighbors on my street. (Picked up various projects while on my site. Garage floors/driveways etc). Terrible work. Terrible team. Will be suing in small claims. Warranties beware. He threatened me with shutting down his company and reopening..​​​

Do not hire. Quoted us a reasonable price for a basement and addition foundation project. Was very…read moreresponsive at first until we paid the deposit. Since then stopped answering calls, texts, emails. Said he was "on his way, 10 mins out" several times and never showed up while we waited and, then stopped answering. After chasing Cody for weeks which led to months I ended up convincing him to at atleast take away construction debris for the demo I had to do myself because he was unreachable. He took away 4 loads of debris to the dump and has since not answered any calls, texts, or emails. We know of several other projects he has started and not capable of finishing and has a number of claims against him pending. Including ours. How much money are we trying to get back from him? $40k+... Contact us for any more details.

I have not used Eric's so I can't totally comment on everything they do, however they are working…read moreon my next door neighbors house. My neighbour seems really happy with their service however that is not why I chose to write this review. I have dealt with many contractors over the years and never have a had a team be so incredibly courteous. No matter who you are talking to they are friendly and accommodating. All the neighbours have been talking and this feeling is universal. Just a small example, they are working in our driveway and have fencing around the whole. Our door is down the driveway and I asked that when they are done for the day they make sure to push the fence away from our house so that my wife can get the stroller down the driveway even if no one is there to help. They were totally understanding and every single day since the fencing has been pushed back. The organizational culture of service is truly incredible. Kudos to everyone there.

From the owner: It is our mission to bring peace of mind to our customers so you can rest assured that all your…read morefoundation repairs will be completed safely, per industry standards, and that there will never be any misleading warranties, guarantees, or unexpected surprises on your final bill. We strive to provide you with a lasting solution that will ultimately help increase the value of your home. We believe that customer satisfaction is the most important outcome of a job well done. We truly take pride in the work we do, and we understand that foundation repairs can be a costly undertaking for homeowners. This is why we encourage you to hire a reputable, honest, and experienced company that will do the job right the first time.

crack doctor fixed problems others could not…read more Michael Theriault is also a nice a funny guy.