Sold me dead trees ( $3,900.00) that they charged top dollar for. Did not deliver when they said they would. Promised to replace them and never did Promised to remove the dead trees and never did. Over 20 conversations of lying. Horrible. read more

Buyer Beware, Jon the owner came out and quoted work to be done and requested money down for first of the season start up. I gave $1,000 dollar deposit and have had 4 different no shows to start work. Jon then said he was too busy to start project. When asked to return deposit he has "again" excuse after excuse and refuses to return deposit. This has been going on for over a year. Homeowners and businesses think twice before reaching out to this company. read more

I would think twice about placing an order with these guys. No communication, I had to text them 3 times just to leave a deposit. Then when they were to deliver and install, they never messaged me, I had to again contact them. And they didn't show up the 3 times we had scheduled. I again had to text and ask for an update. They came up with several excuses, and no apologies. Karma will get you, no sale for me, I stopped in and got my deposit back. Lack of interest in customer satisfaction will kill any business. Good luck and take my words as caution. read more

Beware!!! Read all reviews on the internet before you use this company for any of your landscaping needs . Promises, Excuses & Lies for more than a month that's all they can offer . It's more trouble than it's worth ! Give your business to an honest company that's willing to give the customer service you deserve ! read more

I should have read the reviews before doing business with them. I order eight trees from them in Feb '25 and they promised to have them delivered early March. I called/texted several times and they kept saying the truck was delayed and that they would let me know when the trees arrived. No communication. I canceled the order on April 1st and requested a refund, which they said they would issue. They claimed to have mailed the refund several times, but I never received it. I asked them to mail the check via registered mail and to provide me a tracking number, but they refused to provide one. I went to the shop several times and asked for my refund but they kept giving me the run-around (the check has to come from corporate). I finally went to the shop and received my refund May 30, 2025. read more

Great place, great prices and excellent service. You stop in, pick out your palm tree or shrubs and they come and install it. You need mulch ,pine straw , top soil, basically everything you would need to make your home beautiful they have it. And if not John will have it within a week. read more

They are named "Crab" tree for a reason! From the outside this place looks adorable, but after you walk in it is a completely different story. First the staff members didn't greet any of our party of 8 as we passed them. Most of the items appear and are priced as handmade, but they are actually made in China. Also, one elderly staff member yelled at our "well behaved" children for touching a couple of China made back scratcher's saying they were not being sanitary, because they were holding the items in hands. Her herself was not wearing a mask so being sanitary wasn't the issue. She made the children surrender the items before we were able to purchase them. Children are not welcome in this store period. We all left without purchasing any of the cheaply made items. I don't recommend anyone shop here! read more

Crabtree is under new ownership for about a year. Great guy. John. Works to get your order, have it installed. Older reviews shown are for previous owners. Beautiful palms, ferns shrubs. read more

Hate to say it but.....folks are right... These people need some educating on customer service! Not knowledgeable. Their cell phone is more important than customer! Tired of overpriced plants! read more

I walked in and was greeted almost right away. I explained what I was looking for at the moment as well as what I would like to plan in the future. The person helped me find a hardy evergreen plant for potting and some nice accents to go with it, as well as look at some trees I would like for a shady corner of my yard in the future. read more

Crabtree Garden Center & Landscaping - Potted Goshiki - Nurseries & Gardening Near Me - Elgin, South Carolina

Well as I said in my last evaluation, I am now getting back after my second VERY SATISIFED encounter with Crabtree. This time they delivered 6 yds of #57 Stone that I needed for drainage in my backyard. The day that we scheduled on was OBE but they called me and asked if they either could reschedule for the next day or that would come on this day but it would be several hours later then what I wanted, so we agreed on early the next morning. 0930 he showed up with my order, very apologetic, but we all know that STUFF HAPPENS and at least he called to let me know what was happening, so NO FOUL. Again I stand by my rating of this company as OUTSTANDING and I will be doing more business and recommending them to my friends and neighbors... read more

Reading all the complaints and all I have to say is 'read the fine print' and do what you are supposed for plant care. Ordered a number of items from this business- no issues - very professional - and the deliveries were on time every time. Think if you are lazy enough to have some one 'design' your backyard you deserve what you get - take the time and do the work. Great store and good people. read more

Would give them zero stars if I could. We paid for work that never got done and couldn't get him to refund our money. They eventually stopped taking our calls. Stay far, far away from this place unless you have a lot of money you can afford to lose. read more

Liars, shisters and vandals! This business has no integrity or regard for personal property! I did not choose to do business with Crabtree garden center, they for no legitimate reason dumped about a ton of mulch on my driveway. When I got home I reviewed video camera to see how it got there and there they were. I contacted them and got a rude gentleman on the phone but they responded with a small tracked bucket loader and proceeded to move the mulch off of my property. During this process they dumped a considerable amount onto my driveway, the tracks of the bucket loader running over the mulch severely staining my driveway, they followed this up by using there leaf blower to litter my yard with mulch debris. John the owners son guaranteed me he would pressure wash my drive to remove the stains they caused on my driveway, gave me dates. The promised dates came and went revived more promises of cleaning my drive of the vandalism they caused on my property. I contacted them on 5 different times and just got lies! So here I am lawn full of mulch that I didn't want and purple stained drive, There is a very good reason this business has a 2 star rating! Buyer beware they have no integrity or regard for personal property! read more

Ownership has changed hands and you can tell the difference. We met with the new owner and told him our vision and plans for our backyard. He has extensive knowledge in landscaping and pointed us in the right direction. We wanted palm trees/plants to surround our pool and showed him pictures of what we were thinking. He gave us his opinion and explained the growth process of palms and how to get the most out of our plants and how to care for them as well (we are new to SC). I would highly recommend Crabtree to anyone. read more

Buyer beware. Put in fountain said he would be back at 5 pm to fill it up and make sure it worked, never came back. Said if I called him again he is going to sue me for calling him a crook, and a few other nice names. This man is a liar and a crook. read more

Would not use them again...spent thousands of dollars for backyard landscaping. Lost several bushes and could never get them back to replace them or honor any refund. After several phone calls and responses as "it's to hot to plant", " I'm backed up now" and so forth I realized they had my money and they weren't going to do anything else for me. No customer satisfaction. Owner (who does the planting) doesn't care to listen to you. It's his way with a bad attitude. Don't understand how they had stayed in business. Cliff passed my home every day for a week working in a neighbors yard but never stopped to investigate my complaint or make restitution for the dead trees. My daughter was going to hire them until I told her what they did to me. Lesson learned Crabtree, you lost that job so word of mouth can make or break a business. Stand behind your work and honor your warranties! read more

We have lived in SC for 3 1/2 years. Everything that we bought from Mr. Crabtree is still alive and thriving. This is not the case for the things I bought at other places. He always has competitive prices and he is honest honest honest. We just bought our second palm tree from him. It is more than 8 foot tall and we payed under $350 for it. The 3 foot ones were that much at every other garden center I went to. read more

I have made numerous purchases in the past from Crabtree - the plants are always healthy and staff have been wonderful & very knowledgeable. This spring we started a major landscape project in our back yard. We had several Palms delivered and planted. They always arrived on time, took care in planting and informed me on proper care for the varies palms. They are all doing awesome. read more

I only wished I could leave less than one star. Crabtree Garden Center misses the mark on creating the basic horticulture of your most valued and expensive possession. From the poor customer service to the unattentive listening, your ideas can be and will be squandered with their only excuse is that they've done this field for over 20 years. Items will be broken, damaged and in poor quality from the garden center upon delivery with little to no remorse for replacement or rectifying the situation... especially after they've already been paid. Crabtree Garden Center should be highly avoided if you value your home, dignity and your dollar. The owner does not appear to have the social intellect to run a customer based business. His one sided views will only leave you in frustrations of your own visions. Take your business elsewhere. read more

Take my advice and DO NOT shop here. The owner Cliff Crabtree is a self centered jerk. I had him come and place shrubs in my yard and was first surprised by the price. For a company that advertises low reasonable prices they were just as much if not more than other garden centers. After cliff planted the shrubs I was at first content with the work until 2 weeks later about HALF OF THEM DIED. My wife called and told them about what happened and Cliff had the audacity to yell at her tell her it was HER FAULT. If you don't want terrible service and an absolute moron like cliff do not shop here. read more

I held off for over a year in writing this review. Primarily because it was our hope that the owner would complete his work at our property. A sizeable investment later, we were left with a burn pile never removed, tractor equipment that remained on our property for over six months, palets of stone that were never removed, and a damaged/broken entry gate that was never properly repaired by Mr. Crabtree. We've attempted to contact Mr. Crabtree extensively. And he's responded each time with a promise to finish/correct the work, once he completed whatever "big project" he was on at the time. I really like Mr. Crabtree and have found his disregard for our expenditure in his landscaping services most upsetting. CAVEAT EMPTOR - BUYER BEWARE! read more

HORRIBLE customer service!! We are currently in the process of searching for Leyland Cypress trees. We stopped here to check if they possibly had any for sale on their lot. I do not know who the man was that we spoke with but he informed us they were no longer carrying those type of trees, if any were there, it would be in the back and 'pointed' us in the direction of the tree. We walked back, there was only ONE tree there leaning against a building and it was brown on many limbs. I wanted to purchase the last tree, in hopes of saving it from dying as it was clearly going to happen just leaning there against the building. The entire backside was already brown, dead limbs. We inquired on the price, were told it was $99. We explained it was the last tree, it was already dying there and asked for a small discount for it. The man literally scoffed at my husband, stated that was the final price and WALKED AWAY! I was shocked! No, never going here again! RUDE!! A NO STAR review!! read more

Absolutely TERRIBLE customer service. Owner was completely rude, unprofessional and disrespectful and it was clear from the moment we walked in they had no interest in our business. Don't believe all these fake positive reviews about his company on Google. I would never do business with him again. Avoid this company like the plague. I learned my lesson and will do more research the next time around and go anywhere else. read more

I've been shopping at Cliff Crabtree's Garden Center for over 15 years - in fact, 90% of the shrubs and trees in my yard came from there. Cliff has good products and very good prices. They are so good, that often, especially on weekends, the place is very busy. It's worth the wait! Cliff has been landscaping in Columbia for 20 years at least - he knows what we need to do and willingly shares his great advice. read more

Im the type of guy that reads reviews and be like , naaaa they have to be exaggerating. But this time it happened to ME! Worst experience ever! A lady that works there started screaming at us cause for some reason she was recording a statement outside instead of inside an office or somewhere else, and all I needed was help buying some plants and stones. She was very upset and said that some guy name Jorge should be up front helping us and I didn't see anyone. And on our way out she screamed at "Jorge" that she is going to close the gates!! You want excellent service... Go to Woodleys Garden Center a few miles down the road. read more

My husband and I built a home in Blythewood, the builder used a well-known landscaping company who did an awful job on our landscaping. We contacted Crabtree Garden Center, who came out to our home, looked at it and told us exactly what we needed to beautify our yard. Cliff and his crew did an outstanding job with the installation of plants, shrubs, trees, and mulch, as well as transferring some of the shrubs and plants that we already had. We are very pleased with our decision to use Crabtree Garden Center. Cliff is extremely knowledgeable, stands behind his work, and he never forgets a yard. Highly recommend! read more

We have three boys and ended up with a pet bullfrog. We were lost as to how to care for him, and after much research on the internet, we decided we needed to make his new habitat as natural as possible. We looked at some pet stores and all the fake rocks and plants were extremely overpriced, so we stopped by crabtree and ended up finding all the necessary items for his new tank. The lady helped my husband first and gave him a really good deal on some larger stones and we ended up going back a second time for some smaller filler stones and the man helping us just said to take them, no charge. We kept trying to pay and he said he liked the idea of giving a frog a nice home. They were both very nice and helpful. The tank turned out beautiful. "Jeramiah" the bullfrog would highly recommend crabtree for even the smallest of "yards" . read more

Crabtree Garden Center & Landscaping - Jeremiahs new home! - Nurseries & Gardening Near Me - Elgin, South Carolina

I will say the owner was rude,unprofessional,dnt know how to treat their costumers right. I did make an appointment JUST TO LOOK AT MY BACK YARD and Cliff ask me pay $65 DOLLARS FEE. I said a word to my self i guess one of his employee hear. while im shopping in the mall i got a phone call from Cliff saying I JUST LOSE A THE BEST LANDSCAPING IN COLUMBIA!!! to be honest ..This business just lose a customer!!! read more