Someone scraped by our car and pulled the side of the front bumper out about an inch. We couldn't push it back in so we took it to Craftsman Collision Richmond and a technician (unfortunately I didn't get his name, but it was on Monday, September 16 at 2pm) fixed it in less than 5 minutes, got rid of the blue paint the other car had left on ours, and wouldn't accept any payment! He was so very nice and competent, and I definitely know where I'll go if I need a body shop in the future. Very highly recommended. read more

Been accident/collision free for over 20 years, but one Monday morning, I discovered my neighbour hit my parked car sometime over the weekend and ripped the frontside bumper (they did leave a note). Had to drive to Richmond for work with front hanging slightly. Went to Craftsman and Raymond C. and his staff provided excellent service. Highly recommended, despite how busy they were, I felt prioritized and they had great communication throughout the repair time. Will be my go to place for any future repairs. read more

I dropped my car off yesterday to get some repair and paint work done to my rear bumper. I was told that it would take two business days to finish, but everything was done by the next morning. Upon seeing my vehicle, my entire rear bumper looked as good as new! (my vehicle is 7 years old) The staff are also very friendly, especially Jackie the store manager who was very helpful and thorough in attending to any of my needs/concerns. This was my second time getting my car repaired at this location, and I will be sure to come back again if I need repair work done again. read more

My car had some curb damage that pushed the fender into my door, the door hit the fender every time I opened the door. Jacky and team just fixed the issue in 5 mins with no charge! Can't say enough about the service here. Highly recommended. read more

If I could give these folks a 6th star, I would. My car was hit while parked at the mall and although the other driver owned up to it, no one wants to have to deal with ICBC and repairs. Everyone I dealt with at Craftsman Collision made the whole ordeal go super smooth, and they really went above and beyond to make the process as painless as possible. When I got my car back, it was spotless. You couldn't tell where the previous damage was, it was washed and they had cleaned the interior (along with a couple years worth of dog fur and dirt). They even touched up a couple of rock chips on my hood. I'd recommend them to friends, family, and YOU - random Yelp person. It is a bit of a wait to get your car into the shop, but so worth it. Top quality people and top quality work. Oh, and Air Miles too. read more

They do offer 5 star customer service and master piece of work for the repair. Their team work is trustworthy. Thanks for the team which includes Michael, Lily, Jason, MW, Jacky and Ariane so I can enjoy my ride again. If you need a perfect auto body repair, they are the right choice! read more

After 8 years of safe driving, I was in my first collision...with a stationary, yellow pole in a parkade. The aftermath was a big yellow reminder of my own stupidity; it also appeared to have scratched down to the metal. I came in for a verbal estimate for the repair; it was quite high as I expected it to be. The guy who gave me the estimate asked how important the repair was. When I told him I was worried about rust, he informed me that the scratched piece was in fact plastic so there was no risk of rust. He then offered to do a quick coverup right there and then for free! It was done in less than 30 minutes and you can't even tell where it happened! This was a very rare experience for me and since they wouldn't take any money, the least I can do is share this positive experience! Hopefully I won't have to come back for auto body repairs but with crazy yellow parkade poles out there hitting drivers at random, I probably will and I'll definitely come back here. They seem like an honest business. read more

Amazing service! Had my door plowed in by a clumsy driver and Jason Mok at Craftsman made the process seamless. It isn't the fixing of the door itself that makes this place stand out though. It is the little things. Like driving me to the mall so I could still make it to my meeting on time, and keeping me in the loop throughout the process of the repair. Jason and his team made my experience way better and that goes a long way. When he went to check on my car at pickup he noticed a bit of dust left by the plastic cover he had put on my car to keep it from getting dirty and had it re-washed on the spot. As I said, any shop can do the repair but it's the little things that sent this from a 4 to a 5 star rating. read more

Want to feel like a million bucks even though you just went through car damage? Go to this location of Craftsman. Jason Mok was so kind and knowledgeable and you can tell he takes great pride in his job. He and his team made the whole ordeal of getting my Jetta fixed painless. Two times in a row! Very high quality work. Other reviewers have mentioned the amazing service and I couldn't agree more. They really went above and beyond what was expected. It's hard to find good old fashioned CARING service like this today. I won't take my car anywhere else now that I have found them! Thanks, Jason! read more

This is the only place I would highly recommend to all my friends and family but hope they don't need to go there to avail of their service. Being in customer service myself, I can tell the difference right when you walk into their office the first time. They will go the extra mile to help do minor touchups if possible. Smooth all the way till you pickup your restored car and leave. After all is done, Jason will most likely give you his infamous farewell greeting: Hope to not see you again of which you will probably reply back (smiley face), hope to not see you guys again too. In all honesty, it is good to have them here in richmond in case you need their services. When Jason said that customers even come all the way from Chilliwack and other far away areas, I believe him. I guess because if I were them , I would most likely do the same thing too. Thanks to Raymond and all the staff as well. You all make an unpleasant event become an excellent and memorable customer service experience that people will talk about. Larry read more

I rarely leave a 5 star review, but Craftsman Collision in Richmond is an exception. They give amazing, old fashioned service - something that's sadly, rare these days. Courteous, efficient, knowledgeable service from day one. Receptionist Lily, Raymond and Manager Jason went above and beyond to keep me informed at each stage of the body repair completed on my car. I honestly wish most businesses would follow this model for dealing with customers - it works! Very happy with my car when completed, great quality of work when all was finished. read more

Great Manager and Staff! Had a noticeable scratch on the front bumper made by another car so I took my car to them for advice. The manager looked at it and said it was mostly paint from the other car and he will have one of his staff clean and buff it down. It was done in 10 minutes and he didn't even charge me! What a guy! Definitely recommend this shop for any repair! Thank you!!! Tio S. read more

Our nearly new van suffered damage from an attempted break in. Took it in to Craftsman at their new location on Capstan and were treated amazingly well, start to finish. Prompt service, quick and efficient dealing with ICBC paperwork, arranged a lovely courtesy car, did our repair very quickly but with diligent focus on even the smallest details, kept us informed about repair progress with follow-up phone calls, and when we picked up our van today we were again treated with amazing efficiency and excellent customer service. The damage is gone, van looks as good as new again, and the work has lifetime warranty (as long as we own the van). Every company should learn from Jason and team about customer services! We wouldn't hesitate to return here again in the future. read more

I bought a new-to-me 2016 Corolla after I was rear ended and my car was written off. Less than a month after that I scraped the rear right panel on a cement pillar in my parking garage. I was very distressed and upset about the damage to my new car. I loved those commercials Craftsman Collision has on their radio ads so they came right to my mind. I took my car to Craftsman Collision in Richmond to see what could be done about the damage. Jason Mok, the Manager was so wonderful. He was professional, reassuring, empathetic, knowledgeable and so kind to me at a time that I was blaming myself for being so careless as to scrape my new car. I felt he went out of his way to explain the process thoroughly and provide me with a car to use while it was in being fixed. They met their timelines, kept me in the loop and did an excellent repair to the panel. Frankly, he put Customer Service where I haven't seen it in a long time in very many businesses. THEN, just last week I was parking my car in a parking lot and I bumped up against another cement pillar! It was a much minor scrape but I was frustrated with myself again. I drove right to Craftsman Collision and again, Jason Mok was there to advise and assist me in minimizing the scrape. I would like to mention Raymond and Lily too, as they were extremely helpful and courteous at that time as well. Jason arranged some touch up paint, took it into the shop and applied it, gave me the paint and I was on my way. I just can't say enough about the customer service and care I received from Jason Mok and his staff. And, one more note....the interactions between the guys on the floor and the staff in the office to each other were also very respectful. read more

Poor customer service. They said they would call me. They didn't. I had to call to get an update. They said they would me the next day. They didn't. Wake up!!!! A courtesy call would help for just a simple update!!!! To this day they never called back. ICBC says this is supposed to be a hassle free experience. Nope! My car still hasn't been repaired so I'm taking it elsewhere for better service!!!!! read more