Lousy customer service Very disappointed, and would never recommend them It is the customer service that put me off when I went to drop my car off Hopefully they do the repairs better read more

Had a great experience . the body work was great for my first experience. Next I Had a hit and run accident , They were so accommodating helped me navigate with icbc , keep my car dry , so much help and understanding. great service, rental car ordered. thanks to Dave and lovely receptionist (sorry forgot your name ) your so great in a stressful time thanks again read more

Friendly and Professional Service. .......and quick.....I had interior damage which was repaired like new in just a couple days. read more

Insurance did not cover the damage to my car so I needed it fixed as economically as possible. The job was done quickly and for a very reasonable price. Thanks Craftsman, especially Roneel! read more

My car door was dinged by the car parked next to me. I took a photo of the plate and made a claim with ICBC. They required photos and measurements. Craftsman did this for me. Dave called me a couple of days later to tell me it was all approved. Great, quick. Took the car in two days later, all the while thinking that the ding matched with the vehicle and the deductible was waived. When I picked up my vehicle, I was shocked to see I had to pay the deductible. Now I am out of pocket of 500.00. ICBC says the misunderstanding is with Craftsman and I should have been informed that the deductible would be charged. I would not have had the work done if I had to pay out the deductible, I would have waited till ICBC approved that it was not a hit and run, but a collision and in that case the deductible would have been waived. I would have had the opportunity to decide if I want the ding repaired should it be considered a hit and run and I would have had to pay the fee. I called Craftsman Monday July 12, 2021 and talked with Dave, no apologies, only the told that I will be refunded should ICBC consider it a collision. Now I have no opportunity to decide if I want the work done if ICBC considers it a hit a run. I feel completely duped by Craftsman Collision on Cotton Rd, North Vancouver BC. read more

I have had 2 vehicles repaired by this body shop in the past was impressed with the no fuss customer service and dedication to doing the job right. A few weeks ago we noticed some surface rust on a bumper that was replaced 2 years ago. I brought the truck in and Dave the store manager took one look and said, that is not right. The replacement was performed expertly and I would certainly recommend this body shop for its honesty and integrity. Thanks again for your help and superb customer service. read more

DISHONEST - BAD EXPERIENCE. I recently received a complaint about my review on Yelp from the owners. Since then, not surprisingly, there have been some "over-the-top" positive reviews. I wanted to share what really happend to me. I found the service here competant but the Manager was downright and truly dishonest, causing me to YELP about my negative experience. I brought an ICBC claim to this particular Craftsman Collision for an accident I wasn't at fault with. The extensive damage to my car required that I needed to get a car from a rental car company. This was arranged/approved by Craftsman as they didn't have any available courtesy cars at that moment. Craftsman arranged this for me. At the car rental company they referrenced my claim number and they called Craftsmen for approval and I got my rental car to drive for 3 days. I WAS SHOCKED when several months later, I got a call from a collection agency saying I didnt pay my courtesy car rental bill. A friggin COLLECTION AGENCY calling me out of the blue demanding payment for an accident I had no fault in!!!! How does this even happen??? They threatened to damage my credit rating if I didn't pay right away. I explained to the collection agency what had happened and this was part of my claim - but they said it was between me and Craftsman to sort things out. When I called Craftsman for help at clearing up this obvious mistake, they claimed they were not able to do anything. WTH???? I then specifically asked to talk to the manager and he also confirmed that he was unable to do anything. WTH???? I couldn't believe what I was hearing. The manager was clearly and undeniably not interested in assisting me any further. Furiously, I then called ICBC and within seconds they identified that Craftsmen was at fault and ICBC called Craftsman to straighten them out . ICBC called me back in less than 2 minutes and said it was all cleared up - problem with Craftsman!!!! When was the last time ICBC did anything within 2 minutes? Well they did in this case. I was very disappointed in Craftsman for leaving me hanging on the rental/ courtesy car arrangement that was part of my claim. Craftsmen ONLY did something after ICBC told them to - and pretended not to know anything about this arrangement. I view this as ABSOLUTELY UNDERHANDED!!! VERY DISHONEST and hence, I'm YELPING about this. In addition, after a few weeks of getting my car back, I noticed several items missing from my trunk and when I asked the Manager about this in person, he pointed at a sign saying they were" not responsible for lost items", to boot he told me his employees were all" ex-tibetan monks" and incapable of thievery and full on smiled at me chesire -cat style. I couldn't believe this!!!! I would never bring my car into this particular Craftsman ever again. I would recommend you steer clear of this place. CROOKED AND DISHONEST!!!!! read more

Unscrupulous? An older lady on her own, walks in to Craftsman Collision to have the bumper scrape on her car assessed....the manager asks if she has called her insurance company. The response is 'no'. He then suggests that because the repair is going to be $1000.00 and the deductible is $300.00, that she should go through insurance. Older lady is getting estimates...Off she goes to the next place down the road. Their estimate is $325.00. The work was completed beautifully by the second company for $325.00 Moral of the story: Never underestimate the tenacity of the 'little old lady'....and next time, give an honest estimate!! And always get two or three estimates.. read more

I recently had one of my work vans in a collision and had taken it to Craftsman Collision. After a couple of weeks of ICBC trying to make a decision as to whether or not to fix it, they finally gave the go ahead. The service I experienced at Craftsman was top notch. The truck looks and drives great. Thanks Craftsman Collision! Great work! read more

I had a small leak with my Honda Civic and brought it to the North Vancouver Craftsman Collision. Right from the start of bringing my claim to the very end, I had an extremely positive experience. My appointment was very flexible and the parts came in extremely fast. I felt the staff were very professional and the work on my car was done RIGHT the first time. Hopefully I won't have any issues with my car but I will definitely be coming back in the future if needed. read more

The team here, especially the manager Dave, are absolutely outstanding. I've gone here (unfortunately for me...) twice in the past few months and they've provided the best customer experience I've ever had. I'd recommend any family members, friends or coworkers to come see you guys any day! read more

By far the best experience I have had at a body shop. Very friendly staff & fast service. David was incredibly accommodating and even managed to save me money on my repairs! I would definitely recommend this shop to anyone! read more

Was really impressed with the service and support that Dave provided. He is a really patient and helpful individual. Craftsman seems to want to out do their competition as i received a phone call follow up from head office some weeks after the service to check how things were. Nice to see these guys working so hard to please. Courtesy cars were plentiful and clean and well taken care of. Oh yeah ..each time i dropped my car off for service they did a wash inside and out..amazing perk! read more

Craftsman Collision is horrible. I had the misfortune of going there once and they damaged the interior of the car. Had to go back 6 or 7 times and still they haven't fixed the problems. Now, they tell me that they will not fix anything else to fix the problems (breaching the 'lifetime warranty') and the owner of the chain told me to just go to a car dealership to figure out the mess Craftsman made. They wasted a lot of my time in back and forth trips and the staff was also rude when I pointed out the issues and excused their work by says that all repair shops work like this and repairs can not be done properly. More information at: http://www.ripoffreport.com/body-work-repair/craftsman-collision/craftsman-collision-horrible-896c3.htm read more

Was surprised to read this negative review and wanted to say what a top notch job they did at Craftsman after our Mitsubishi Outlander was vandalized. Dave and the rest were fantiastic and the service was second to none. The job a year later is still 100 per cent. Thank you Crafsman.... read more

Excellent service and experience! This is a highly dedicated team with a high standard of excellence. Although my repairs were minimal, the claim was complicated. The team at Craftsman Collision in North Vancouver handled everything efficiently and professionally with excellent results. Hats off to Greg Kramer and Aaron Wong and team! read more

Great service! Highly recommend Craftsman Collision. Had to replace my bumper after being rear-ended and it looked just as good as when I first bought it (if not better!). They handled all the paperwork for ICBC and made the process so easy. Very friendly and accommodating staff. Really appreciated the service I received. read more