I had my front bumper replaced and other repair work done on my van after it had been backed into…read moreby someone while in a parking lot. Within months the paint began to peel off of multiple areas of the replaced panel. When I brought it in for reassessment I was told that the issue was the result of what product ICBC would let them use and maybe how I was using the vehicle (?) and that there wasn't anything they could do about it. After pointing out that at the end of the day they had provided a defective repair they promised they would follow up. Never did. Would strongly recommend against using them.

This place is awesome. Thank you to the manager Zane for going above and beyond! There was a big…read moremix up with my insurance when my car was rear ended and instead of me having to deal with it he made calls to sort it all out. The receptionist is always super friendly. My car came to me looking brand new all clean inside and outside! Would recommend for sure.

I had to have my front windshield replaced due to rock chip that wasn't able to be filled. After…read morereaching out to book an appointment with kirmac i was very happy with their service. Very communicative front desk staff, she was very helpful and answered all my questions as well as gave me clear instructions on what needed be done on my end. I brought my car in and check in was very easy and they provided an Uber back home for me was the length of time to do my windshield was fairly lengthy. They also provided an Uber back. Looking over my car they had did a interior clean and I believe wash prior to windshield install as the car was clean. My service was covered by insurance so I cannot confirm anything value wise but if the service they provided is consistent then if day they are worth it.

The service was excellent and they repaired my car quickly and with precision!! Thanksread more

Went to Marks to have my seatbelt fixed and an oil change. Had fantastic service from Derek and…read morethe crew!! I will definitely return for service from them!! They booked me in quickly for the service and it was completed in the time frame they said. Unfortunately I had brought in the incorrect part to repair my seatbelt. I was not charged for the time they took to remove my seat!!! Once I get the correct part I will come back to have it replaced!! Just fabulous customer service!

Once again I was treated like a first class customer. Easy to make an appointment. And very…read moreknowledgeable staff who kept me well informed of what was necessary to fix my problem. Pricing is fair and work is top notch.

Couldn't recommend this place more. The people there went above and beyond to help my family; they…read morereally care. Best auto body shop in Langley!! Thank you Jan's !!

Last week, I was in desperate need of a car cleaning. Had an important guest from out of town…read morearriving the next day and both of the cars were a mess. I called, and was told that they would be able to squeeze me in that day. A truly fantastic job, the vehicles smelled clean; not that overpowering clean, just a nice clean smell. You could eat off the floor mats, the leather glistened and the dash instruments didn't have a fingerprint on them. Thank you to the folks at Jan's. I will be back!

Excellent friendly service from everyone that works here.. A rare diamond in the rough where the…read moremechanic will talk you OUT of unnecessary and avoidable services .... Crazy, right?!??

True diamond in the rough - excellent customer service and attitude and there to solve your…read moreproblems - really look no further Fair value also - just use them !

They did a great job and everyone was nice and friendly! They were very organized and the whole…read moreprocess went smoothly. I liked that the car rental was on site.

Dropped by the shop to get an estimate to remove some paint on the body of the car…read more They did it on the spot. Very good customer service. Highly recommend them

I had a fender dent and minor scratches, the service was surprisingly fast, I was often…read morecommunicated with, and the staff were helpful and friendly. It was a very satisfying experience!

Everything started off great, Got a good loaner car and was looking forward to my Rogue getting…read morefixed. While they had my vehicle I left messages through their website and also phone messages and no-one ever responded to anythng until I did my negative review, (weird). Communication with Kirmac Collision and Autoglass Surrey via email is impossible and they do not reply to texts. I finally got a phone message that my car was ready so I went and picked it up. Everything seemed ok but once I started loading my stuff back in the vehicle when I got home I noticed the interior palstic was old and stained but they kept the rectangular nice looking piece from the old liftgate (which made the rest look even worse). The back of the lift gate did not look right to me but I couldn't quite place it. When my wife looked at it she noticed the decals ROGUE and the SV AWD were not put back on the liftgate! I figured it would be a hassle to deal with them so I was going to just buy them and do it myself but when I saw they are over $150. I said no way.. As my wife and I looked over the car I also noticed the liftgate they just painted had chipped paint on both sides! I don't want to call because then you never have a record of what is discussed (which is most likely why they don't reply to emails) so I dropped by and talked to the assistant manager Arjunveer Kamra and he took me in to the office to discuss my concerns. I realised he was looking over the photos they took in hopes I was lying or wrong about my concerns but I wasn't. He seemed very accomodating and said he would call me same day (Monday June 19/23)or next day (Tuesday June 20/23)and get me in this week to have to repairs done. I emailed him my concerns about how he would get the interior plastic the same color it was meant to be in the first place but as per usual Kirmac doesn't reply to emails. I have not recieved a phone call, text, email or anything else so I had to call ICBC to deal with this issue. Looking at the invoice they charged $2,495.00 for a crappy used liftgate they could paint (FYI: the interior plastic is NOT removable and is part of the liftgate, great thinking NISSAN!) when at this point they may have well have just bought the new one with correct colored interior with Primed exterior for $3824.38 from the dealer (so there must be a cheaper option with correct result). Such bs and the car has lost alot of value with these screw ups. ---- Months later I found out my rear defrost did not work so I took it in to Kirmac again, Workers may not be that smart as they were talking alot of crap (recorded on audio) and trying to blame me for the defrost not working when everything worked before I took it too them. They did order a new glass and put it in but I had to wait a couple or few months for the window to fog up again and it still did not work. Winter was coming so I was running out the summer fluid as best as I can and then I hear a noise dripping inside the back of my Rogue, It was leaking inside on our stuff. Finally took the car to dealer because Arjunveer did not reply to my emails (Found out he blocked my email address after I emailed him, not shady at all)..Dealer said rear defrost was never connected and also a fuse was blown re: from washer fluid fripping inside it shorted out my rear camera (Rear defrost and Dashcam share a fuse location). Dealer also found a broken line in the rear washer sprayer so Now I am out $320.44 from their screw ups and alot of time.

Had a cracked windshield from a rock. Contacted Craftsman based on a recommendation from my Car…read moreDealer. Jody made the entire experience easy. She arranged for OEM glass and scheduled the repair based on my schedule. Was impressed with the quality of the work and the overall experience. Definitely would recommend them!

Great service replacing my cracked windshield. Friendly, efficient and good result.read more