I seldom leave reviews, however reading the few negatives I feel I must. Been dealing with Craig over 15years. He has always returned my calls and saved us money on policies. He gives solid advice and is very professional. Everybody who I've sent to him has thanked me. E.P. read more

If you want service and insurance you can count on. Don't use them for your insurance needs. Cause when you need the policy and insurance you will be under insured. Our company, Corporate Insurance, was expected to provide us with the same coverage we had previously. Instead, the policy was rewritten, and it undercut our old insurance by $8,000. After making the switch, we realized that the new policy left us underinsured to facilitate that price reduction. Then, we started receiving refund checks in the mail each month for overpayment. When I contacted Craig about this, he said he had no accounting department. Upon doing some research, I discovered that the money being refunded was actually his commission. He mentioned that he had 1,700 clients and that not all of them could be considered important. I decided to deal directly with the insurance company and bypass Craig altogether. The initial application and notices were filled out entirely in lowercase letters, which did not reflect a professional standard. The invoices we received also followed this format but included figures that ended after the decimal point, no cents and come without any explanations. I needed Craig's assistance for a workers' compensation policy that has both state and federal implications. However, he did not return any of my phone calls, or emails and his secretary always sent me to voicemail. That is unfortunate for him that no one cares to call you back. Do not take your business to Erwins in Hershey. read more

Worked with this company for many years and was never disappointed. I originally switched to them because my previous price had gone up considerably and they have saved me money and headaches ever since. Strongly recommended! read more

I had the opportunity today to work with Kassandra Ramos today. I was stressed as I had not received the renewal forms for my Nationwide Insurance. I believe it was due to the mail being delivered to another address. Kassandra was truly amazing and helpful. She expedited things for me so that I could renew my insurance today. She was efficient and supportive of me. On a deeper level I recognized that she cared about me as a client of this agency. That is a rare quality in these times. So I am grateful for her help and assistance. Kassandra is truly an asset to the Irwin Insurance Agency. read more

We have dealt with these people for 20 years, starting with Craig 's father. Since he retired, we never heard much from them, but our rates kept going up. When we asked why, they said that's the way it was. We stupidly put up with this until we purchased a car, and the dealer had an on-site insurance agent (Klick-Lewis with an Allstate agent, Michael Good). He saved us $800 a year on a better policy with our cars and home. Craig is expen$ive and doesn't do even the bare minimum. read more

This is the worst company and agent ever. Once you tell them that we are looking at other options they stop responding and wont take your calls or emails. We even had them take out our payment two times by accident, they wouldn't refund the money. I had to research him online and found his home phone number and called him there. He was shocked I actually called him at home. RUN from these folks. read more

Worst insurance company ever!! Oh sure, Craig is right there when you are interested in signing up. He will be only too happy to take your money, but if you ever need help with anything or have a question, don't ever expect a response!! I sent him numerous emails asking questions, and he never had the decency to respond. So disappointing!! I switched companies due to my dissatisfaction, and he claimed I still owed money on my policy. I didn't.......and he sent a collection agency after me!! He is so unprofessional. Don't use this company. Oh.....I would have given "0" stars if that was an option. read more

Horrible company. They continually dropped the ball when it came to helping with insurance issues. Due to Craigs incompetence one of my family members car registration is suspended for 3 months. Do yourself a favor and go with another agency. read more