I've had 3 surgeries with 3 different surgeons at this practice over the past 4 years and have been happy with how everything turned out every time. I had a positive experience with Dr. DeLeon, and I particularly think that Dr. Santucci and Dr. Mundinger are excellent. Yes, the staff are sometimes disorganized, and scheduling can be annoying, but that's pretty understandable given the huge volume of patients at this practice. Yes, the surgeons may sometimes be interpersonally weird, but all surgeons are weird. You kind of have to be weird to go into this field. I'm not looking for a surgeon to be my best friend--I'm looking for a surgeon who will respect my identity, listen to my preferences and priorities, and provide me with safe and skillful care. Overall, especially if you live in Texas or surrounding states, Crane Center is a really solid choice for almost any type of gender-affirming surgery. (There are some surgeries they don't offer, such as hip implants or vocal feminization surgery--you'd have to travel outside of Texas for that.) read more

I love them. They saved my life. I had top and bottom surgery there. I had rff phallo

I've had four surgeries with Dr. Santucci at the Crane Center in Austin between 2021 and 2024, with zero problems with the office staff, or the medical team. Dr. Santucci is awesome, an absolute expert in reconstructive urology. In all of my surgeries, I didn't have one single complication, apart from a very small fistula that healed itself after six weeks. As far as I know, they do more transgender surgeries than any other facility in the world, so they know their stuff. I always knew I was in good hands. I never had to wait long to be seen for pre-ops or post-ops. The staff was always friendly and kind. I'm glad to be done with surgeries, but I'm almost a little sad I won't need to go back and see them again. read more

If I could rate this based solely on Dr. DeLeon and Dr. Crane, I would give it 5 stars. However, in the months since my surgeries, I've received virtually no aftercare. I've had to go to their manager to get simple tasks sorted out. They've double-booked me, making scheduling chaotic, and the appointment I needed was rescheduled, forcing me to wait 45 days. Billing sent me a bill for $700 and gave me only three days to pay it. When I called my insurance company, even they were shocked because I didn't owe anything. Today, I completed my fourth surgery only to find there was nothing wrong. It turns out the infections I had--ones the aftercare team (specifically the PAs) dismissed and told me were in my head--were real. So, I spent $3,000 to come down here and have now been out of work for four months. I'm not saying don't choose Crane, because ultimately, the doctors are the reason to go there--they are the best. But be prepared to rely on your own healthcare team because the rest of their behavior is something they should be ashamed of. read more

First consultation was in April of 2023 and it went excellent. They told me my insurance wouldn't cover it, so I waited until January to buy new insurance. Bought new insurance. They told me (again) that insurance wouldn't cover it - They NEVER spoke to my insurance. I finally got them to admit they were wrong and that it was covered. Around this time a medical event happened where I was in the ER for a few hours, but went to class and assumed normal life the next day. They considered it a "suicide attempt" and required another letter regarding "mental readiness". They declined the first letter I got from my therapist I've been seeing for years. It's been 6 months since this small event. They are requiring 6 more months of therapy with a different therapist. Surgery will be at least 6 months after that. I'm a law student and have lived as male for years. None of my previous GAS's required letters, and they drastically improved the quality of my life. The fact that this institution hasn't moved to informed consent and has continued to unethically gatekeep patients from the very procedures that will cure their mental health ailments proves that they are strictly for-profit. The office staff has been incredibly rude and unprofessional. They have treated me as if I am mentally ill and it's obvious they don't have any trans staff in-office who actually understand what we go through in life. Nothing will get back the 2.5 years I will spend fighting for this surgery, but I will be using my law connections and future degree to fight for more fair and realistic guidelines. To anyone who has experienced gatekeeping from GAS because your mental health is bad from not having GAS: You are valid, you aren't a criminal, and you deserve healthcare. read more

I cannot say enough great things about the staff at the Crane Center. I'm very pleased with the surgery results and how great I look. The staff is very responsive and caring. Dr. DeLeon, Stacy, Lauren, Jonah, and everyone else has been so kind and compassionate and they respond to emails in a more than timely manner. read more

After I posted my original complaints the practice manager at Crane, Michael, reached out and offered a phone call. My partner and I spoke with him for a solid hour, detailing everything and hearing good responses. Michael told us Dr. Jun would give me a call and it sounded like things were headed in the right direction. Over 2 weeks later there was no follow up to this, so I sent an email to Michael, which went unanswered. Then a week after that email I sent another follow up asking for a long term dilation schedule (they give you no instructions after 3 months) if there wasn't going to be the promised follow up. Michael responded simply by giving appointment times. I was shocked, after speaking for an hour it was if our entire conversation had not happened. I stated as such, and he accused me of not liking Dr. Jun's "style" and basically made it so I had to come in to get a dilation schedule moving forward. I opted to only see Dr. Jun's PA Alex for the appointment, the long term PTSD from Dr. Jun's treatment of me has made it impossible for me to see him. I tremble at the very idea of Dr. Jun seeing me naked ever again with how condescendingly rude he was to me at my most vulnerable moments with no remorse, and how he continued the same behavior. The appointment was hard. I was crying throughout most of it, its hard to have to beg for basic medical needs from an organization that was supposed to be there for me. It turns out the stitches on my labia minora failed (and as a result I have almost no labia minora) and I have hard scar tissue at the entrance of my canal. The only solution to this is further surgery, now with an unfamiliar surgeon down the road that I have to find, and it scares the hell out of me. No matter how hyped a surgeon might be, no matter how good you think their results might be, how you are treated matters. Especially for something as sensitive as genital surgeries. Do yourself a favor for your mental and physical health and look elsewhere for care, Dr. Jun is just not worth it. I still have not heard a word from him since 3 weeks post op, despite his being CC'd on nearly every email with the practice and Michael. A little compassion makes all the difference when it comes to gender affirming care, and its a quality Dr. Jun lacks. I regret this surgery with every part of my being. read more

This is the worst experience I have ever had in my transition and with any doctors office. The ladies are rude, they will not answer your phone calls or return your voicemails, then they very cruelly called and told my therapist because I left 4 voicemails two days before the surgery when I was trying to find out what was left to do. They did not help me get what needed to be done. They are cruel people and Dr. Mundingeer did not even step in help, he say me once for 5 minutes then added a lot facial surgeries and come to find out its unethical to do a vaginoplasty and lip lift, brow lift hair reside lift and others all in one surgery, I meet with breast augmentation Doctor and they apologized because they recommended me before they heard the horror stories from many patients. Luckly I found a local Vagina surgery that has helped me stepped by step and their staff is so nice, and my breast doctor now takes my insurance for my face surgery so he will be doing it in two sessions. I am filling a complaint against Crane Center before htey hurt more people. DO NOT GO HERE, there are others in austin and others in Dallas and they are good people. read more

Dr. Crane, Dr. Santucci, Dr. DeLeon, Kristin, Teresa, & Morgan are awesome! Top notch surgeons & staff, highly recommend going to them for top & bottom surgery. read more

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do not go to this place you could get hurt or worse. This is supposed to be an experience of happiness and enjoy for transgender like myself. They turned into a nightmare for me canceled my surgery because the day before my surgery, which I live in Dallas and I rented a hotel in Austin I need some information, I called got your answering machine left a message. I didn't hear anything back so throughout the day on that Friday I called four more times no answering machine or anything. Nobody picked up. I asked my therapist and psychiatrist call and find out what's going on? They told her that I was crazy because I called too much canceled my surgery. I was out $3000 on my hotel. I was $3000 on the nurse that I hired from another state that I brought in to take care of me after the surgery. I was recommended this place by my breast augmentation surgeon when I called them and told him what happened. They were not surprised. They said we stopped recommending them because we heard horror stories and they felt terrible about recommending me but it's not their fault you know they didn't know at the time they're gonna do another newspaper article about how they treat their patients. I've been contacted by journalist and I'm gonna tell them every single detail I have pages and pages of documents. Emails everything about how I was treated like scum like dirt less than human this Pisces be shut down before they kill somebody again or hurt somebody again I found a place here in Dallas Fort Worth. Great nice Surgeon and they are have been wonderful throughout the process and my surgery is it within weeks and it's been so Joyce joyful so it actually was a blessing that these people were terrible people and I didn't get the surgery through them because I could've been killed or hurt botched finishes posted on here so that everybody could see you have options. Don't think this is your only place you have a lot of options there in Austin and just 50 miles up the road to Dallas you can reach out to me and I will help you find better surgeons. read more

Do not pursue surgery of any kind here. My partner was in the process of getting surgery here when insurance approved part of the surgery and denied another part. The center didn't actually tell us that, they just said he would be responsible for several thousand dollars of the cost. We talked to insurance immediately and they said the center had used the wrong code, if they were to use a different code that was more accurate, insurance would readily approve it. The Crane Center was dodgy as hell. It took them forever to even respond to our emails and when they did they basically said, "nope". They wouldn't let us talk to the doctor who could surely help us clear up what the surgery was for and why the code insurance was literally telling us would work was correct. I literally had to DM the center's Instagram to get anyone to actually talk to us, listen to what we were actually saying, and acknowledge that they would in fact not do what insurance was telling us/them to do to get this surgery completely approved. This leads me to believe the Crane Center is predatory and out to make a buck off of people who are often already financially vulnerable. Look elsewhere or pay thousands more than you need to. read more

I had facial feminization surgery performed by Dr Curtis Crane (along with assistance from Dr Andrew Trussler) back in April of 2021. So far I've been very happy with the results. I've also been delighted with the empathy his office staff consistently showed me during my recovery. They were always quick to respond to any concerns I had over phone and email. Even though my recovery was tough as expected, it really was made easier knowing they were on top of any issues that might've cropped up. read more

I hate bad customer service and rude people and don't try and force me to do something I don't want to do that's what PA Alex Friedman been doing like bro relax and when you call anyone in the office no one answers the phone and you can forget about them calling you back remind you my surgery is in less then 5weeks read more

Staff is great and very friendly. Easy to work this. Dr. DeLeon is nice and very easy to talk to. She took the time to listen to my concerns. Overall had a great experience and would recommend Dr. DeLeon to anyone needing surgery. read more

Friendly staff! Definitely recommend Dr. DeLeon. Did an amazing job. All the staff is wonderful. The wait is never long. They respond very fast. They make you feel at home and comfortable! read more

I had a fairly simple procedure (breast augmentation) with Dr. Crane and it was a very, very disastrous experience, it not only caused cosmetic damage to my body but also hurt me psychologically, I am afraid of another surgery, I met crane because I was going to have a procedure with Dr. Ashley de Leon, I was always interested in a breast augmentation because I am a transgender girl and although my boobs were growing with hormones, I do not know when I made the bad decision to do my breast augmentation with crane, I think that because the opportunity was given and I did not think that he was a bad surgeon. saw dr crane, I got with the vision of what I wanted with a fixed mind and sure but Curtis crane opposed what I wanted the form and type of procedure I was looking for saline implants, not for cheap but for several factors that I consider to be safer, he opposed and said that silocona were better. I was looking for an axillary incision and he it was closed to an incision under the breast, I also wanted submuscular and he also decided to make it subglandular and I made the worst mistake of doing what he advised me thinking that making things easier for him would be a better result for me and it was my worst decision because At the time he did not want to do what I was looking for, I would have decided not to have surgery with him and continue looking for that goal elsewhere but I didn't imagine he was such a bad surgeon ...I would have liked to read a comment like this before but I did not investigate very well because if you google negligence of Curtis cranes, many documents of negligence of curtis cranes will appear. I'm not saying that he can be mean to you, maybe he doesn't like me and that's why he did things wrong. but fence professionalism. please do your research ... because it is wrong that there are surgeons who sell themselves as high quality surgeons being terrible, taking advantage of the illusion us have . Austin Crane Center has a great team just need a good leader n other name because Curtis Crane is a surgeon's joke, my respects to dr. Ashley de Leon with whom I also had a procedure and we understood each other so well, she was the one who always arrived before each surgery. I have a lot of money and I like to pay just enough for a good job. If He had done a good job, my descriptions was different, but now as a blogger I have to warn other trans people that he only cuts and cuts does not mark, like other surgeons who even measure and draw the breast pouch, I guess because He thinks he is a good surgeon, he does it by calculation and that is why he made me a bigger bag than another ... He made me a big bag where the implant was loose and another where so tight the weight was stretched my nipple all over for not measuring, he never approached me before or after the surgery I saw him until the post, he told me! that because of the inflammation breasts were uneven lol and the worst thing is that he does not recognize an error He wanted that I wait 6 months while my skin and my nipple were incorrectly stretched to the contrary than I would if the implants had been placed correctly ... at one point I even thought that He just wanted me to look ugly because my breasts were very beautiful, 2 year on prescription hormones and 2 years of self-medicating made my breasts look very feminine they were similar, I did not have asymmetries, I am a dancer, all the people told me that I was going to have surgery if my breasts were beautiful and kept growing but I wanted more and I ended up worse than when I started my hormones, all because of wanting a little more and not looking for a good surgeon who knows how to do breast augmentation. to measure before making the bag, a surgeon who knows that the most important part to mark is the bottom and that it is exactly the same to avoid asymmetries. but well, as I say, it is a matter of logic, I do not understand what goes through this man's head (crane). read more

Finding the right surgeon for transgender related surgeries can be overwhelming. Coming from outside the US only makes it that much more complicated. The process with Dr Crane, Dr Santucci, and Dr DeLeon has been amazing and seamless. The administrative staff is totally on the ball and super professional. Response times are fantastic. The nurses are amazing and you never feel alone. Crane CTS has guided me thru my surgeries, helping to unveil the man I was always meant to be! read more

Just had MTF surgery with DR DeLeon, I just can't say enough about the staff in the Doctors office and the Hospital at West Lake. Professional ,polite and courteous, exceptional can't forget the Hospital food outstanding. This is one of the best decisions of my life to have surgery with the Crane Center and DR DeLeon. It would have been a ridiculous 1 to 2 year wait up here in the Boston area. I was dysphoric with the wait time had a vision in a meditation and seen this women do surgery on me did not think anything of it until about 2 weeks later I was searching for surgeons in the US and I came across DR DeLeon's photo I could not believe my eyes I immediately called and they gave me a date within 2 months for surgery I was in shock I burst in incontrollable tears for 20 minutes I was elated. So I am back in Boston healing up wonderfully they did an awesome job. I am going back for facial and top surgeries. Texas made such an impression on my wife and I we are selling our house and moving there. read more

I had a vaginoplasty done with Dr. Ashley Deleon in Austin, Texas on Wednesday October 14, 2020. I cannot say enough about how wonderful the experience was. I had my consultation with Crane CTS on June 2, 2020. They were able to get me scheduled within 4 months. As most know, many SRS surgeons are backed up sometimes up to 2+ years. The insurance/authorization process was decent but tedious.It's up to YOU to stay on both Crane CTS & your insurance company to make sure they're communicating and being your own liaison. They are very responsive, and didn't mind my many emails (lol). When I finally got the insurance approval they sent it over to West Lake Medical Center (Texas Location) then I was called by a few of their staff. The hospital and Crane CTS Texas are in the same complex which makes it very convenient. I was able to get my COVID-19 test and appointments done without traveling too far. Between Crane CTS staff and West Lake Medical Staff they are amazing. So competent, patient and truly wonderful to work with. I have been healing very well and looking forward to my post-op appointments. I'd highly recommend Dr. Deleon for surgery. Between her professionalism, passion & spunk she is a truly amazing surgeon. read more