These people do not keep appointments! My first appointment was on a given day from 12n-5p. No one had showed up by 3p, so I called and spoke to (I believe it was Kevin). I confimed my address, my appointment window from 12-5 that day, and that they would be showing up, as scdeuled by 5p. The man I spoke to affirmed. No one showed up. No call, no text, no email. I called back at 4.55p, no answer, not even able to leave a message, This was on Friday and these folks close 5p on Friday for the weekend, so I called the following week. Kevin apologised for the no show. I reschuled for the following week for 11a-1p. NO ONE SHOWED UP AGAIN! No call, no text, no email. HOWEVER, HPD was scheduled to show up and conduct an inspection, so my landlord can thank Crane Cooling for any violations, fines, etc. read more

The old man& woman who answers the phone are very rude and unprofessional . they deliver old used appliances that breaks down in two days, horrible place. They also make you wait all day for a delivery. don't do business them read more

They have been unable to repair my fridge after multiple attempts and keep messing up when I reschedule appointments. Do not hire this company, they are very bad at what they are hired to do. read more

I bought a gas dryer, GE refrigerator, microwave and dishwasher from Them . They installed it immediately And professionally . They were on time and took old appliances away . And delivered it to Staten Island.Roman the owner and son Were extremely helpful and excellent to deal with . read more

We purchased a refurbished refrigerator, which was not a good idea. The first refrigerator came with roaches in the motor and was constantly leaking. They did replace it. Second refrigerator was in better condition, but was leaking as well. Save your money and buy a brand new fridge. read more

Really disappointed in their service. Unreliable and will leave you waiting at home for days without any updates on when a repairman is actually going to come. Our fridge broke on a Sunday and our landlord engaged this company to fix it. Someone came out on Wednesday and identified the issue. They got our fridge semi-working again, and said they'd have to come back the next day to replace a broken part. We moved meetings around and changed our work schedules so that one of us could work from home. No-one came. No call to let us know. Again, no-one the next day, until we called in the afternoon and they told us the part wasn't available, so they'd need to come back next week. Now it's Tuesday morning, we call at 8:30 to confirm as we had to change our work schedules to have someone at home. We were told someone would be there at 9:30. We called again at 9:30, and were told that they actually leave at 9:30 to start their house-calls so someone should be there soon. Called again at 11:30 - he's just crossing the bridge, he'll be there shortly. Called again at 1pm - he'll be there in 30 minutes. Our actual repairman was lovely but the general customer service is just horrible. Do not use this company. You're better off buying a new fridge. read more

I must start by saying that the woman who answers the phone early in the morning is incredibly RUDE!... As far as technical services go, it's hit or miss. You may or may not get a good technician. This time around the Crane tech did NOT do a thorough check before coming up with a diagnosis. The fridge wasn't cooling properly, and he merely opened & closed the door a couple of times and said we needed specific parts (defrost timer and thermodisc)... not true. I paid the $45 service call fee, but called another company for a 2nd opinion and good service. Inaccurate diagnosis could have cost me money and may have resulted in my replacing a fridge that was easily repaired. read more

THIS COMPANY IS HORRIBLE. If I could give zero stars i would, but yelp does not allow. They are extremely unprofessional. They do not provide a time frame or anything. We had to take off from work and other personal matters on multiple occasions, expecting them to appear for scheduled repairs which they never even showed up for. No phone calls, or emails, or anything from them. What company does this? No wonder they have such horrible reviews. They need to be reported to the BBB immediately. read more

I was told on Wednesday that my building management was sending a new refrigerator between 12 and 5:00 on Friday. I spent too days emptying the old one, and the contents I'm keeping now clutter my studio apartment. On Friday I called around 4:30 to check status of delivery and I was told they had "trucking problems," and if they weren't here by 6:00, they would deliver it on Saturday morning. It is nearly 11:00 on Saturday, and nothing's here yet. When I called, I got the message to call back in 30 minutes. Am I pissed off? Bet your ass. read more

WORST COMPANY EVER. They do not do what they say they will do. and they are very rude when we call to ask about an estimated time they will arrive since they never arrived at our apartment within the 3 hour timeframe they gave us. It's a shame this business is still running. I am only giving a one star rating because we have to give a rating, but it really should be a zero star rating. DO NOT USE THIS COMPANY!!!!!!!! read more

I would never use this company if given a choice. Unfortunately, the management company of my building uses them for appliance repairs. The receptionist is exceptionally rude and unhelpful and they refuse to make any sort of appointment. Instead, they just decide to show up whenever they want. Adding insult to injury, my fridge was also misdiagnosed. read more

They're the rudest people I've ever encountered...my goodness..they come one day..don't do the repair and when you call back....EXCUSES...STAY AWAY FROM THIS COMPANY...ONE STAR IS TOO MUCH! read more

Worst place to buy anything Including electrical appliances, The electrical appliances does not lasts , The customer service Skills is horrible , they don't keep their one-year warranty agreement, I don't live up to there word off confidence when selling an appliances . When contacting them about services issues within the warranty time , they will take your information and wouldn't even give you a call back . The City need to close that place down and confiscating their business license. I think they drive around at nights in all 5 Burroughs of the city and pick up stuff that people trow out , and resale it . Horrible place of business .. read more

Crane Cooling - Management - Appliances & Repair Near Me - Brooklyn, New York

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Just came here to pile on. How does this place continue to get contracts with retailers and vendors? How do these companies continue to let this scam of a company be responsible for repairs? HOW? Every reason they are terrible is listed in the other reviews, and all the crappy things also happened to me when i tried to get my washer fixed (purchased at walmart.com and broke a few weeks later). They were so terrible to work with we just gave up and returned the washer and started over. read more

The woman who answer the phone was extremely rude & nasty. When asked to speak to a manager, she claimed she was. Asked her why she was so rude & she said I could just go elsewhere. I couldn't believe the way they treated potential new clients. She was so nasty saying she didn't have the schedule yet & they would call the day of the appointment to determine the time of arrival. She said they operate like ConEd & require an all day window for home visits!!! WTF!!! No way!!! I immediately looked up the company & all the bad reviews are 100% accurate about them. THAT WOMEN IS AWFUL - STAY AWAY!!!! read more

Yelp really needs a zero star rating! The management company of my (rent stabilized) building relies on Crane Cooling for appliance repair and replacement. I have never encountered people as rude and inconsiderate as this. They could care less about when they said they would come and make you feel bad for confirming when they've no-showed. All the reviews here are 100% true. If you have the choice of who services your appliance need go with ANYONE else... Literally!! read more

If this is the outfit that I think it is, pass them by. They do NOT show up as committed to Manhattan, nor do they telephone to say that they are not coming. When and if they do show up, it is nearly 48 hrs. after the follow-up call is made as to "why the no show and when". If they can not show up and or not timely, best to try elsewhere. If you have a down refrigerator, your food will spoil awaiting for their arrival; which is not as committed. I wish that I could say something more favorable. They were called on a Wednesday, committed to a Thursday and didn't show up until noon Friday, of a major holiday weekend. My food spoiled and I was left without for the weekend. Need I say more? read more

This business is horrible. The people manning the phones are unhelpful and rude. The workmen are unprofessional. The company also expects you to sit at home a full day waiting for a workman to show up. The management does not schedule with any certainty, and they refuse to give precise times. I would actually pay to not ever use this company again. read more

After all the bad reviews I was wary when I was referred to Crane Cooling for warranty repair. Thankfully I did not have the issues that others have. The company called me this morning to set up the service call, with an appointment set up for later in the day. The repair agent, Rob, came and found out what the issue was. Thankfully he had the part on hand and was able to fix my dryer right away. read more

This company is a straight up piece of shit. They told me to wait for a 5 hr window and when that expired I called. Whooo; calling them is some mistake. They're anger is immediately apparent and off putting. Despite my waiting 5 hrs for their assistance they belittled me and told me to wait longer even though they could not confirm any ETA. Ultimately, he never showed and they never thought to inform me or assist in any way. When I called back 2 hours later they had closed and would no longer answer. Stay far away. read more

This company is the worst and you would be better off fixing whatever it is yourself watching YouTube tutorials. -The worst to talk to they are very aggressive And disrespectful. English speaking workers were extremely disrespectful and the Spanish speaking people are dismissive and disrespectful as well. -Worst language barrier ever. They selectively act like they can speak English when they don't want to talk to you. -Time management: I've been waiting 7 hours now. For bad service that still haven't come. I was told they will be there when they get there and hung up on. If your build management uses them please request that you would like them to us another company. Please spare yourself the time lost. Do not waste your time with this company also anyone associated with them. read more

Worst company ever! The reviews are right! The customer service is terrible - DO NOT use them for anything. My landlord works with them so I was forced to communicate with them - I had to replace my fridge. They said they would come between 4-6pm - took off work and no one showed up. They didn't even call me to tell me they weren't going to show up. I called the next day and they told me they will deliver the fridge between 3-5pm they showed up at 1pm without any heads up. When the lady called me to tell me they were at my apt, she was so rude saying she doesn't know why they told me 3-5pm and that they were going to leave the fridge there and come back later to install it. HELL NO - you going to wait especially that 1. you never showed up yesterday and 2. you are two hours early. I had to rush to my apt (luckily I live close). I get there and they brought the wrong size fridge so they had to redeliver. I feel bad for the delivery guys cause they were really nice it is the management that is nasty, unprofessional, rude, and disorganized. I hope I never have to work with them again. Stay away. Its not worth the headache. read more

Awful business. We bought a dryer and it broke down within the warranty period. Crane Cooling is the service provider for Manhattan area. It took them forever to schedule an appointment and they wouldn't give time frame of when they would show up. The phone rep named Maggie couldn't care less, was very rude, screamed and yelled at me like it was my fault she had to work. I waited all day and the repair guy showed up pissed off (it was hot outside and he couldn't find the right building). Finally the service guy said after 10 minutes that something was broken and he would return to fix it after ordering the replacement part. After a few weeks, I called manufacturer and it appeared repair person didn't order any part. Eventually the manufacturer sent the part to Crane Cooling after calling them to ask what part was needed but it took nearly a month to schedule another appointment. The day before the appointment, they called me to cancel and reschedule to the following week. On the appointment day, they wouldn't give me the time and when I called at 10.30 am to check if I was still on their schedule, the same rude rep told me 11am - 1pm. No one showed up. Finally, rescheduled to later in the day and repair was done in the evening. Avoid this business. read more

The man answering the phone was ridiculously rude for no reason. He kept talking over me and yelling at me for canceling my appointment, even though I tried to explain that was NOT the case and I just needed to set up an additiappointment per the request the maintenance guy I saw. I don't understand how they expect to keep patrons by employing someone who yells at customers from the moment he picks up the phone. read more

They're absolutely awful. They replaced our oven with an older "refurbished" oven that had a major gas leak. I got home from work and the entire apartment building was filled with gas because of their faulty replacement. They could've blown our building up and their only response was "how do you know you have a gas leak?" We're on our third oven with them (because this is the only company our landlord contacts) and this one caught on fire cus the thermostat is broken. I'm honestly surprised this company has not killed someone yet. read more

HORRIBLE SERVICE. I was left very unsatisfied with their customer service rep because she failed to tell me there was a charge for the first time visit. When I called back after the visit to confirm if there really was a charge she was INCREDIBLY RUDE to me. Wish I can rate them 0 stars. I DO NOT RECOMMEND THEM AT ALL. read more

I was recommended this company by Magic Chef. They were the rudest, nastiest, most unhelpful people I've ever spoken to. They would not provide me certificate of insurance (which seems very sketchy) and would not accommodate my work schedule. Do not use this service at all. I wish I could give this company a 0 star rating. read more

I wish three was 0 stars. Waiting for my refrigerator for two days. They say we'll be there from 12:30 to 5:30 and NEVER SHOW UP. No phone call. No common curtesy. Waiting for TWO DAYS for these losers to show up. Tomorrow is day 3. My phone calls to them don't matter. They just lie about everything. Horrible. Unprofessional. My management company uses this terrible company. read more

Kevin, who claims to be the manager for this company - was an absolute nightmare to deal with. I wouldn't recommend this company to my worst enemy. Stay far, far away read more

Just calling the company to inquire about quotes for potential service on our office refrigerator was a horrible experience. The previous reviewer was spot on. Customer Service skills were extremely terrible. The woman who answered the phone began to have the attitude like she was annoyed and could not be bothered. She started to yell at me and cut me off. I could not even get my question out when she kept telling me an answer that did not address my actual question because she would not let me finish. I asked if I had said something or did something that was making her yell and have an attitude with me. She yelled at me, saying that I was not listening. Hard to listen to someone who won't even let you finish asking a question before they start yelling. I concluded the conversation by saying, ok you are just yelling at me and I haven't even asked my questions completely. Obviously I have upset or offended you in some way, I will call someplace else. Her response: OK BYE!!!! (with a rude attitude and once again yelling) Atrocious experience and we didn't even get serviced from them. read more

Just wanted to thank Crane Cooling Co and possibly correct imbalance from some of the YELP reviews. Looking at other reviews maybe I got lucky but all I can say is that I received perfectly adequate, timely response in fixing my fridge from this company. Telephone communications were direct, polite and professional. Arrival times by two technicians were exact. Further to identifying fridge problem by the first technician that it was more than a just basic switching fault or other basic issue, a second technician replaced a computer-circuit board & everything is now working fine. In the difficult repair business - in Brooklyn - it takes both sides to oil the wheels of communication. In explaining my fridge problem to the first technician, I could see he was a bit defensive - probably from past experiences perhaps expecting another difficult customer, but became friendly after a short while. Not easy. Dominic L. read more

Very frustrating experience that hasn't been resolved. We bought a DANBY refrigerator from EBA. The refrigerator hasn't been working and EBA told us that we had to use CRANE because this is their authorized service company. CRANE repair people have been several times to repair the refrigerator without success. More important they didn't admit it and issue a report of their visits that is absolutely necessary to have the appliance replaced. For the moment we are stuck with a new refrigerator that doesn't work and everybody is shifting blame. If you enjoy nightmares use the DANBY/EBA/CRANE team. read more

Worst experience ever. I would have given zero if that option was available. I had called to schedule an appointment, was told that they would call me back. Next I get a call from the service person who can barely speak a word of English, saying that he is downstairs at my apt. When the call the company, the woman who answered the phone was downright rude, was screaming at me, said my land lady scheduled the appointment, which was not the case. I then leave work in the middle of the day to get home, only to find that the service person had left. When I tried to reach him over the phone, he said he would come back at 6pm. I went back to work and came back again at 6pm, waited till 6:30pm, called the service person again. This time he first denied that he said he will come at 6pm, then he said he can not come now, he will come tomorrow but can not tell me the time. For some people who actually have to go to work at a particular time and actually work for living, this kind of service company is not feasible. Being rude to the customer, not being able to communicate in English, not being truthful are the qualities of Crane Cooling which should keep every New Yorker away from them. read more