I always prefer giving my $$ to small, local businesses - and this is a great example. The price…read morewas fair, the work was excellent, and I was treated very well.

The "affordable" part of the name is true, but maybe they should add quality to the name as well…read more Compared to other estimates to get my bike repaired, these guys are definitely affordable. Add to that fast, friendly, and they do good work. They are not always around but you can drop off your bike inside anytime and just fill out a repair ticket. I had no problems with communications about my bike.

First new bike purchase where it wasn't just a unit out the door. Entire process was smooth, and…read moreoriented towards my needs only. In fact, Lora took the time even post sale to make sure my new bike was a perfect fit. Im really relieved to have found my LBS. From nutrition to cleats I'll be going to The Recyclist.

Recyclist Bicycle did a great job helping me with my grandson's bike. Alex was a very knowledgeable…read moreand valuable person to talk to about bikes.

Northside True Value lost me as a customer before I even purchased anything. The experience of…read moretrying to buy something from them online was bizarre and it's a good example of how communication skills and good customer service skills are so important in business. They had an item (chainsaw) listed on eBay that I was interested in but I had a couple questions that I needed answers to before I bought it. So I sent a message to them through eBay. I received a response that was so illiterate that I simply couldn't understand it. I only had three questions. 1) Did they happen to have the same chainsaw but with a longer bar than the one listed on eBay (they are an authorized dealer for the brand)? The chainsaws are exactly the same but it can be ordered with several bar lengths and I wanted a longer bar. 2) If they had it with the longer bar and I ordered it directly from them would it still include free shipping as the one on eBay? 3) Since I was ordering from another state, would I be paying sales tax? The response I received didn't answer any of the questions. It just said they had the chainsaw with the shorter bar. So I wrote again to the email address listed on their website and I received a reply from Jay Vanevenhoven who I believe is either the owner or the manager of the store since his picture is on their website's home page. He informed me that they didn't have the chainsaw with the longer bar. Despite that, I was about to order it with the shorter bar when I decided to read the entire eBay listing. The problem was that three detailed item description sections in the eBay listing said it was a much smaller model chainsaw of much lower value. I figured whoever made the eBay ad simply goofed but I had to ask. So I emailed Jay again to make sure that I would be ordering the correct chainsaw. What I received was a short, blunt response in all caps. Here's a cut & paste of his response: "IT IS WHAT THE TITLE SAYS IT IS" But most of the detailed description said it was a different, much smaller chainsaw so my question was an obvious one. Now, maybe Jay simply isn't aware that typing in all caps is the internet equivalent of shouting and considered poor etiquette but I suspect that he was just irritated that I asked a perfectly legitimate question. I responded by saying that if he was buying something but the details of the item described a completely different item, I would guess that he would ask for a confirmation that he was buying what he thought he was buying. But apparently that made Jay angry. Now I had to decide if I would buy an expensive product from a company whose boss gets mad when you ask a him a very simple question. On top of that, one of his employees is apparently illiterate and should either learn English or NOT respond to customers in writing and another employee can't answer three simple questions all of which could have been answered in a single sentence. I don't think so. This experience was NOT a good example of customer service to put it mildly.

Brought my snowblower into their power center for a tuneup. When I used it next season the gas…read moreline popped off the gas tank. I tried to clamp the gas line on there myself and couldn't. Eventually I brought it back in there to get the problem fixed that they created and they charged me $48! I brought in a perfectly functioning snowblower and it was returned to me in worse condition. No apologies. No efforts to bring down the price or give store credit.

Chain Reaction is Simply THE BICYCLE shop to go to in Appleton!!! If they don't have it, can't get…read moreit, or don't know about it, it's not worth your while! I've worked with the owner extensively over the past few months, and she has consistently met me where I am at and met my needs time and time again! If you are looking for exceptional, knowledgeable service in the Valley, you've found your shop!

l received a gift of a box of bicycle parts from my son who painstakingly restored the Bob Jackson…read moreframe to original paint style and quality. I initially coordinated the shipment to a Neenah bike shop for completion. Due to their lack of interest in putting my bike together, I picked it up and brought it to Niki and Pete at Chain Reaction. They both appreciated my son's work and dug right in checking that all the parts were in the box. There were a few missing so they helped me select the right parts for me and went to work. In about a week, I had a functional 30 year old bicycle which rode, shifted and stopped like a new one. Thanks to their professionality and customer service, I will, again, drive out of my way to deal with Chain Reaction - my "Go To" shop!`

I took one machine in to be serviced just to check them out. I was so pleased with the service…read morethat I took two other of my machines . Service was quick. I received calls for questions I had asked. Parts were ordered to replace something I had lost. Great service. Will use KK again!

This is one of those businesses you don't really know about until you need their services! Their…read morecustomer service is fantastic, I have used them multiple times, once to get a "tune-up" of my 25+ year old Singer sewing machine, repair of a Dyson DC25 vacuum cleaner (8 years old) and again to replace a missing bobbin case to my sewing machine. Each time I was very pleased with their repair services, as well as their willingness to help fix my machines, which is something you don't find in today's throw-away society. They are a family owned business, and treat you as family. They also sell huge computerized sewing machines and vacuums, but don't be intimidated that they can't help you and your small machine out, they provide a great service at very reasonable prices. They are located in a small strip mall next to the Wine Cellar in West De Pere. I have referred multiple friends to their shop, and all have been pleased with their services.

Crap company. stay away!!! read the other reviews too because its a repeated trend of a rude…read moreservice rep, incorrect information, failure to return phone calls, overcharging above what sticker price actually is, and missing parts. Would highly recommend going to Kens versus here. It was a last resort and a mistake on my part, I should have listened to the other reviews.

Bought my 2017 Yamaha Fz09 there this year. Even tho I'm a die hard Yamaha nut, and knew I wasn't…read moreleaving without it; they made about 5 attempts to have me test ride it first. Which I appreciated and finally caved and took it around the lot for shits and gigs. Quick finance and delivery. Total time about 45 minutes before I was on the road home pulling wheelies. Braaaaaap

Great service by this company! I brought a kids bike and 100 year old cast iron HVAC vents and…read morethey did an incredible job with every piece.

I stopped in today looking for a comfortable train bike and Deb helped me for about 3 hours. She…read morewas fantastic!! very patient. Deb is the best! I bought a giant sanoma....love it!! Thank you deb for taking your time and explaining things ..you we re very soft spoken and 110% customer service driven !! We will be back for more goodies ! Can't wait to show off my new ride and tell all my friends about you guys !!

Lots of help, very knowledgeable, with no pressure, super friendly, and honest. cute little shop.read more