1. Crate Escape Too

    1. Crate Escape Too

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    Williston, VT

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    Crate Escape Too

    3.7 (7 reviews)
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    Services - Crate Escape Too

    Dog daycare

    Pet boarding

    Pet sitting

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    Happy Tails Pet Resort And Spa

    Happy Tails Pet Resort And Spa

    (10 reviews)

    Customer Service Experience…read more I am writing this review as a heads-up about my experience with Happy Tails Pet Resort in South Burlington. I had hoped to enroll my two rescue dogs--a Jack Russell Terrier mix and a Toy Poodle--for socialization and potential boarding. After several reminders, I finally received the nine-page application, which I completed for both dogs. I understand that a pet care business needs detailed information, so I took the time to provide everything requested, including veterinary records and stool samples. The stool samples were an added expense for me, but I completed that step because it was part of the application process. All materials were emailed to the owners, July 7-2026. After about ten days with no response, a follow up email was sent letting them know all documents and vet records were completed and sent and that an acknowledgement of receipt would be appreciated. I waited another week or so and then called and left a message. I still have not received any acknowledgement. It has now been about a month. As a business owner myself, I understand how busy things can get. However, the lack of any acknowledgement after the time and money I put into the application process felt discourteous and unprofessional. Perhaps they have too many dogs, or perhaps my dogs were not a good fit for their program. Either way, a phone call or brief acknowledgement would have been appreciated. Sadly, I can only give a 1 star experience rating - because the customer service was truly unacceptable, especially after I followed the application process they required and invested both effort and money into completing it. Disappointed potential customer

    Here is there business model. You pay in advance for their day care service. They find an excuse to…read moredisinvite your dog back. Then they refuse to return your pre-payments. They get your money. You get nothing.

    Crate Escape Too - pet_sitting - Updated September 2026

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