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    Pet Spa & Grooming

    5.0 (2 reviews)

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    9 years ago

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    10 years ago

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    Queen City Paw Spa - Charlie looking gorgeous after her Paw Spa treatment!

    Queen City Paw Spa

    (13 reviews)

    Perhaps something changed recently with their move to the new locations, but communication and…read morecleanliness seem to be issues. Their website includes a cancellation policy that says low stress, one dog at a time. I visited in advance of booking to check the place out. I was assured that no other dogs would be in the room with my very excitable dog. When I arrived for the appointment it turns out he was going to be groomed on a table right next to another dog. And that table was strewn with lots of different items, it would have needed to be cleared off before they could put my guy there. Not sure what the plan was. So we agreed I would reschedule. Then I found they had charged $114 on my credit card. When I finally had service there today I'd assumed the charge would be applied to this service. I was told no, but after a little push back they relented. However, they charged an additional $90 for a second rinse - just a rinse, no dry, to remove the clippings that make my dog itch. Nearly as much as the full service. And I am concerned about cleanliness. when we arrived the floor and grooming table were covered with piles of hair from other dogs. gthere was even fur out in the hallway. Gwen swept it up, but only after I mentioned it. Likely the clippers and tools were not disinfected after the last dog, and she uses a shared lick mat, not cleaned between dogs. These are red flags in regard to disease. I wish them luck in growing a successful business, but I won't be going back.

    This crew is exceptionally patient with our big boy getting groomed. They stick to the mission and…read morevalues and it is greatly appreciated.

    Pet Spa & Grooming - groomer - Updated July 2026

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