Roni, was amazing. he is from the parts department and I needed to buy some items for my car and he…read morewas very helpful - gave us clear instructions and that make it very easy. thank You Roni. you made our trip to Honda of tomball very pleasant !! see you soon.

Greg took great care of my wife and I when we brought our 2024 Odyssey in for scheduled…read moremaintenance. We were very comfortably seating in the waiting area, which was very clean and attractive looking. There was also an area to get coffee or iced water and it was very nice. We also appreciated the clean restrooms. Greg's customer service was excellent! Richard G.

My experience at this dealership was pretty good. My salesman, Andre Brown, took care of my sales…read moretransaction efficiently and professionally. The finance manager, Sean Holguin, took care of my financing within an hour and sent me on my way. Mr. Brown made sure my gas tank was filled and my vehicle was detailed.

This place is horrible. They lie to your Face, They damaged my tailgate while charging me 600.00 to…read morereplace a faulty bedliner with a Lifetime Warranty. They offered to try to match the paint... Dodge~to avoid. Tomball Dodge ~AVOID!!! They still owe me 1000.00 dollars. Pieces of $hit.

I'm updating this review because the dealership ultimately stepped up and handled the situation the…read moreright way. My initial experience was frustrating. I called ahead, gave my VIN, referenced recall PC068, and explained exactly what was going on. I scheduled what I was told would be a recall repair. When I arrived, it was set up as a diagnostic instead, which felt like a breakdown in communication and process. After that experience, I left pretty frustrated. The next day, Robert Quarles, the Service Director, called me personally. He had actually listened to the original call and acknowledged that I had been told the recall was open. That mattered. He didn't deflect or argue. He owned it. We had a direct conversation, got on the same page, and he committed to making it right. I brought the truck back in that Friday. They kept it through the weekend and into Monday, worked to reproduce the issue, and when they couldn't get the codes to return, they still made the decision to move forward and replace the IPDM under the recall. Jason, the lead technician, put in the work and they even drove the truck around 100 miles to make sure everything was solid before giving it back to me. They also provided a loaner, which wasn't originally part of the plan. That's the difference. The first interaction was rough, but leadership stepped in, took ownership, and followed through. That's what you want when something doesn't go right the first time. If you work with them, my advice is to be clear and verify details up front. But based on how this was handled in the end, they showed they are willing to stand behind it and do the right thing.

I had used another Nissan dealership in Conroe to get a lease on a Pathfinder that they absolutely…read morescrewed me on 2 years ago. When it was time to either buy the lease or turn it in, I knew I had to find another dealership to help me that could be trusted. My dad called around and found this dealership and set an appointment with us to meet with sales representative, Star. She was so helpful and caring and advised me to not buy out my lease as it was not a good deal. So we decided to shop around with her for a new vehicle. I saw a 2026 Rogue on their website that I really liked and decided to test drive. It was love at first sight, and I knew it had to be mine. My dad negotiated with Star and got an awesome deal. This truly made up for the previous dealerships issues. I could not be happier with my new Rogue and with the service and kindness from Star. She is the best! My dad can't wait to come back and get a new car from her for himself! Thank you Star!

Uggh! On the journey to find a new car. I hate this process! However, Blake helped me by answering…read moremy questions in regard to EV vehicles as I consider them to be the unknown! He was patient, and helped provide me with information as I am still between two types of vehicles. They separate new vs used vehicles which was slightly interesting. They are open on Sunday which was great!!! They definitely have slot of staff and vehicles to meet your needs!

I have been a customer here before and have never had an issue, which is part of why this recent…read moreexperience has been so disappointing. This is also a place that has some sentimental value to us, so I did not come into this situation looking for a problem or trying to be an unhappy customer. My concerns started with an alignment issue on my 2020 Toyota Camry. I had been experiencing the vehicle pulling to the right or left, and before the most recent alignment, I could feel the rear of the vehicle moving sideways when driving over approximately 65 mph. After reviewing the alignment reports from June 9 and August 22, I noticed significant inconsistencies, particularly with the rear toe measurements. The readings were outside the specified range on both visits and changed considerably between them. My concern is not simply that an alignment was needed, but why the measurements changed so much and whether the underlying issue was properly investigated. I also noticed that the paperwork listed all four tires at 35 PSI, when the actual tire pressures were different. This raised concerns for me about the accuracy of the information being documented. Unfortunately, I also felt that the service representative I dealt with was dismissive and talked down to me rather than listening to my concerns. I was even told over the phone that there was "no way" the alignment had been done during my previous visit when I purchased new tires, had an oil change, and was told an alignment was performed. I brought my concerns to management in person and followed up by email with everything I had found, but I never received a response. I understand mistakes can happen, but the combination of the inconsistent documentation, changing alignment measurements, driving symptoms, and lack of follow-up has caused me to lose confidence in the service I received. I have decided that I will no longer be returning to this dealership for service. That is especially disappointing because I have never had problems here before and this place has sentimental value to us. Unfortunately, that trust is no longer there.

These guys came across at first as "different" from other dealers, but in the end, after wasting…read moretwo hours of my time, proved to be no more honest than any other used car dealer in town. I was very explicit and upfront on what I needed and was assured my needs would be met, two hours later it was as if I had been speaking to a wall. They totally ignored my requests and acted as if I were an unwanted intruder. So, approach this place with caution. The owner was a snob who barely looked at me and I was the only customer on the property.

Wow, what an amazingly good change of pace from the usual dealerships I've had the misfortune of…read moredealing with in the past! Lee was an amazingly knowledgeable and helpful salesman who let my husband and I easily and without a hassle test drive multiple vehicles until we found the perfect one for our family. The owner Mike was very cordial to us, and the office area was one of the coolest you'll ever see (had a pool table in it!). I'm in love with our new BMW X1, and will most certainly buy from Crossway again and advise my friends/family to do the same. :-)

I had to find a replacement car for my mom after she totaled hers. I found a 2011 Camry here and…read morewas able to work with Jad to get a mobile inspector out to evaluate the car first - he was super nice about it. I also went myself to test drive and check out the car with my uncle, again with no problem. Jad answered all my questions and was never pushy. We were able to come to a price I was comfortable with and he was very efficient with the paperwork as well. Having purchased over 15 cars in my lifetime for myself, family and friends, I can say this experience was in my top 5 overall.

Stopped by yesterday to check out a couple cars I was interested in from the website. i was…read moreimmediately greeted by Jad who was friendly, forth coming and instantly made me feel taken care of. I told him my budget and he pulled up cars on the website to have me pick out a few cars within my budget I picked out 2 and he presented me with the carfax, explained everything he knew about the vehicle and even dropped the price a bit to better fit my budget. if you or anyone you know is looking for a used car please go visit Jad and his friends at trade lane they'll take care of you as if you were their own and you will not be disappointed!

I just purchased a 2026 Ford Expedition Max Platinum from here and worked with Rod "The Aggie"…read moreDeason. We had a great experience. He was knowledgeable and worked with us on our trade in. I love my vehicle so far. I guess the only thing I'd say for anyone looking to buy this vehicle: I purchased it because it was almost exactly like the Lincoln Navigator I test drove. The Navigator just had too much tech (and I'm a techy person). This vehicle had just the right amount of tech without being over the top. However, I did not opt for the additional $7k upgrade and wish I would have. Rod mentioned that one of the differences would be road noise. During test driving I didn't feel that I heard much road noise, so I thought it was fine to save some money. It's not "road" noise I hear, but actual car noise. I'd imagine what I'm hearing is what Rod meant and I just didn't understand because I don't deal with this every day. Hindsight, I wish I would have upgraded $7k more. The noise isn't awful, but coming from a quieter Navigator to this, I can hear the difference now. I still love my car, but wish I would have test driven one with and one without the noise reduction to fully understand the difference. Oh well. Overall, a great transaction and we would come back for any future vehicles.

The absolute worst of my life. Always bought Ford…read more Just took a job in Tomball. Brought in for service. The price alone on that a joke but it took 2 days to get answers and a rep to give me an estimate on a trade in as well Did not want to sale a truck very bad. Deanthony has got to communicate better. I would rather ride a horse than ever come here again.

tooba, is a very profesional sales woman. i bought a car with her and i will recommended to visit…read moregmotors.

If I could give 0 stars I would. They misrepresented the vehicle i purchased stating nothing was…read morewrong with it when in fact there are multiple issues. 28 fault codes to be exact. I am having to pay for a new transmission just so i can drive the vehicle safely. I brought the vehicle home on 5/16/26 and it has sat for over a month until i was able to find funds to take it to a transmission shop for a repair. The joy of a new car (even used) was stripped from me and the experience with them ruined all future purchasing experiences. I will never be able to trust someone selling me a vehicle. I will have anxiety and trauma that I carry the rest of my life and I have a lot of years to live. I was then told by the manager today that "I'm just trying to save $15" by refusing to pay for them to ship me my tags. I paid all fees due for them at the time of purchase and I will not pay this crooked dealership another dime. I am being forced to pay $8500 for a new transmission. I did all the research I could, asked why the vehicle was on the lot so long, had the salesman start the vehicle and show it to me before I even considering making the 6.5 hour trip. He told me (I have it in email) there is nothing wrong with this explorer. I informed the salesman about all of my struggles as my prior vehicle was totaled by someone running a stop sign and that I had been searching for this type of vehicle. He still acted with bad faith and sold me this vehicle. He is also a veteran so I naturally thought he would be a better person, but unfortunately he wasn't. As being a licensed insurance agent for the state of Texas I am held to a higher standard. If I were to conduct business the way they do my license would be taken from me, I could face jail time or have fines to pay. I have to take Ethics every license renewal and have to follow a good moral code. Which I pride myself on. They lack the very basic ethics training and have no moral code. I don't understand how someone could sleep at night screwing over many, many people. This dealership has multiple bad reviews, a F rating with the BBB and I'm praying God will soon let them reap what they have sown. Hard working Texans have trusted these people and have been screwed over. I am praying also that people will stay far away from this dealership so that others don't have to face all of these challenges. Even if I would have purchased a warranty with the dealership I don't feel they would have made the vehicle right. I feel they would have still ignored me like they do to other people. I had to stay on hold for over an hour just for the manager to take the call. Please stay away! One last thing, this experience has also affected my toddler who reminds me daily that I went on an airplane to buy a new car but it was bad car so it's parked in the garage. They will get their bad karma.

Salesperson was excellent. We agreed on a price before I ever stepped foot in the dealership!…read more Finance was a different animal. Although polite and friendly, be ready to watch the numbers closely! Always verify the 'buy rate' before you get to the finance office. They can legally up your APR for profit. Buyer Beware! Don't assume a Tier 1+ credit score guarantees you the bank's best rate without asking for it!

Got me a used GMC Acadia very clean inside like very clean inside runs very well for now. Corey was…read morevery nice and helpful through the whole process and taught me a few things about the car.