It was quick and easy and to the point, I was fortunate enough to have such a great in-store agent to sit down and start the process with me. She took me through all the possible options in order to get the best choice for me and my wife! read more

Advisor and the whole the team at The Woodlands Tesla (market street) Texas, very incompetent, ir-responsive and careless about customer who tried to purchase after a Demo Drive. Felt like the Inco-operative Advisor thought and made differences about the Appearance and Ethnicity and become renege, when he said anyone from our so called 'Team' would be responsive on TEXT message number if I ever need some help.. only 2 to 3 minutes late arrive and been penalized by $50 out of pocket. More than one and half hours waiting outside the showroom on a Demo Drive Return plus keep communicating on the way there but NO RESPONSE from any of them at all ! Eventually had to Pay $50 out of pocket for the meter to park Cyber Truck. Their next day text message excuse was the Advisor "Christian" had an injury... but I hope not the whole team had injury at the same time! Especially when every one has that Text Message number to update and follow. I would never recommend that location to any of my friends or family members. We have more than five Teslas in our family already.. but I have a Bad Taste left now after this incident! read more

Crazy this brand has a retail location with such horrible reviews. Walked in to ask a 1 question and Stefan said "I can't ask a question-without signing in". It's just a question. I confirmed "I can't even ask a question?" He said "no, you have to register its Tesla policy." How about a different approach.. "Sure, I'd love to answer any questions, can you do me a huge favor. Do you mind registering? My boss loves to see how many folks we are taking to and it makes me look good." I would have said, "Done". I'm in sales and can appreciate metrics, I even sell business intelligence. But I also believe in first building rapport a relationship and Stefan immediate but me on the defensive. He said "Kat" is his manager. Hey Kat... why are your reviews horrible? read more

Absolutely the best car I have ever owned, (fastest, most space, safest, most technology, etc). Don't buy any other EV because Teslas have the most reliable drive trains, batteries, and software which are the most important aspects of EVs, not to mention a prolific and reliable charging network which spans almost all of the Western World. Feels bad when I return to drive an internal combustion engine (like driving a dinosaur)! read more

Tesla Motors - My Model Y! - Car Dealers Near Me - The Woodlands, Texas

DONT BUY A TESLA! Wow what a disappointment buying a new car. Customer service is TERRIBLE, when they want you to buy they will call and text every single day. To the point it becomes annoying and boarder line harrasment. As soon as you buy, good luck getting a human on the phone ever again. They have had me drive 2 hours for a service appointment and didn't even have the part. They charged me for accessories I never received, then when you try to call for a refund/return no one can be found. In store can't or won't help you. My guess is won't. Even the service centers don't answer the phone. Worst customer experience I have ever had, I will never buy another car from Tesla. Spare yourself the headaches. read more

The customer services is unacceptable and the quality to repair my vehicle was a complete failure . The communication is so poor. The staff refuse to give the name, email , phone number of the manager overseeing the location . read more

My husband and I were thinking of buying a car here in July of this year. We go every now and then to check out the cars. My daughter gets excited to look at the cars. Today I was told "this place is only for customers". That " this isn't a playground". We only look at the models. We were told in a not so friendly tone. This was told to me in a very serious voice. I didn't feel welcome at all. Horrible customers service here. Will not be purchasing any Telsa at all. I believe some employees need to be retrain on customer service. read more

I'm visiting family in Houston and stopped in here tonight because I've been thinking of upgrading my Model S to the new refresh. I was greeted and I let them know I was just stopping in to see the new S. My wife wanted to get a feel of what the new interior was like (yolk steering wheel, orientation of the screen, etc). I opened the S and sat in the drivers seat. I was immediately told I couldn't sit in there because it's for sale and that I could see any other cars they had. I said ok, is there another S I might be able to see. There wasn't. So tell me, how do you expect me to make a decision without being able to see the car? Thanks but no thanks. I'll head to my Tesla back in San Diego where I don't get some BS about why I can't sit in a car. read more

Tesla SC is now all about how to avoid repair under warranty and make the owners suffer.. Do not make the mistake of purchasing a used Tesla, even if they tell you it's under warranty and certified. I purchased mine from Tesla.com Certified pre-owned, under warranty last year, it had so many problems, but the main issue is now after 3-4 months into owning the MS P85+ firmware pushed to slowdown supercharging and miles blocked off. This is stealing, without giving the owner what changes are about to be made to the car over the air update. It's been over 8 months trying to get this issue resolved but no way i was able to get help. I've noticed, the only way Tesla listens is to getting lawyer-ed up, talk to the media, spread awareness about the treatment and that is what Tesla has brought me to. Again, DO NOT make the mistake they want to you purchase a new vehicle every couple of years or so, if you're planning on purchasing a brand-new model for a couple of years, you're good (unless you end up those few bad apples you're out of luck) but after that, you're on your own. Lost the trust in Tesla, Was all about it, Tesla's coffee and cars, showroom help, talking to people about the car and getting them to looking into purchasing them and many did but i won't anymore, can't and won't want someone to go through what i am going through. Tesla emails show they will bring the fix, but nothing and it has gotten worse over past a few months now 2-3 hrs supercharging from 20 to 225 miles, again i am not just bluffing i have documented everything even showed and charged the car at the SC while the SC reps looking at the logs seeing that it that long but still no action and same all story what they are washed to say... https://twitter.com/singh_harpreet9 read more

Tesla Motors - Car Dealers Near Me - The Woodlands, Texas

Sold me a car and said it was on the way just to call me and tell me it wasn't and there was a "hick up". Lmao what a joke. Don't sell cars you don't have I now have to return the chargers I purchased based on the fact you told me my car was on the way. Stay away from Stephone. Just another greasy car salesmen. I tried to get my money back for the deposit fee and he refused to refund it and told me to reach out to my financial institution. I wonder how often they do this to customers. This has left a bad taste in my mouth and I will no longer be purchasing a Tesla. Keep your money and take your business elsewhere. read more

Tesla Motors has come to The Woodlands in Market Street. It's diagonally across from Potbelly Sandwiches in a highly trafficked area by car or foot. When you first walk in the Gallery you can't miss these beautifully sleek innovative cars just beckoning you to sit in them. There are only a few cars. This use to be Kirklands old spot. The dealership is small but has large visuals on the walls. A little background, Tesla Motors was founded in 2003 by a group of Silicon Valley Engineers that wanted to prove electric cars could be awesome. Plus many other positive benefits they sought out in making an ideal vehicle. Basically the cars are suppose to have an electric power train and battery architecture but a staff person was not available to speak to. Overhearing one of the presentations by a staff member I was quite impressed by the professionalism and detailed presentation by him. My kind of staff, 5 star! The seats look divinely sporty and so comfortable. I can't wait to go back and sit in one. By the looks and superior design I feel that I'm going to fall in love and any other seat will be inferior. The dash of the cars are so incredible! I really must return for a full presentation. BTW the vehicles produce 0 emissions :)! A couple negatives were obvious. No onsite parking. Parking can be packed on the weekends like I experienced. There is no onsite service center. The closest one is by Airtex off the 1-45 freeway. Almost gave it four stars for that reason but I understand the need for a more central service center even though us Woodlanders would have to leave our happy bubble. Keep in mind I have not test driven this car today or do I know how well its maintenance fairs. I'm just getting the word out that Tesla has arrived, looks beautiful and the staff person I overheard gave an excellent presentation. It was too busy to do much else. Highly recommend to check out :)! Yelp Review #401 read more

See all

Why can't I give 7 stars here??? Simply the best company ever. Very nice folks helping on the floor. NO SALES pressure. I repeat, no sales pressure here. I did not purchase a Tesla yet, but this is one of the coolest companies I have ever seen. Mr. Musk, well done sir, well done!!!! read more

My test drive experience with Kyle exceeded my already high expectations. Kyle was courteous, knowledgeable, and patient when I asked roughly 10,000 questions. The Model S was awe inspiring and he answered as many questions as he could about the Model 3. I never felt rushed or bogged down. The experience was fantastic and I put down my model 3 deposit the next day. read more