Buying a vehicle here sucks…read more My feedback is similar to others, which likely shows consistency in the organization for parts of the process. These guys raised the price on a vehicle while us was in the buying process. This is likely due to the fact that their minimum wage workers don't really care if they sell or not and take days to respond. After I made note of this fact, the dude quit responding. Fair enough... I then called the "hot-line" and after hearing my story, lady said "Ok I'll just close this lead and let him know", and I said "that's it" and she said " yep, these are just leads" Well alright. Vroom really has turned this place into just an service-less vending machine of over priced cars. That being said- probably a good place to sell if you aren't buying.

Slow on waiting for a quote.. appears to be understaffed... But best price in town! Worth the wait!!read more

When first reaching out to client advisor, Jacob "Jake" Huon, with BMW of the Woodlands, I knew…read morethis was going to be a great buying process. I found a nice, clean, low mileage, metallic in color, used vehicle on one of their partners lots. Hoping the vehicle could be transported to the Woodlands location, I asked Jake, for this request. Without hestitation, and reassurance Jacob made my hope a reality. This was my first experience purchasing a car through my local BMW of The Woodlands Dealership. However, it will not be my last. The warmth, professionalism, care, and overall experience that I received at this dealership excels all the other car dealerships in Montgomery County, Texas. I have never felt so relaxed, zero high pressure tactics, and stress free, in the car buying process then at this BMW Dealership located, in The Woodlands, Texas. When I first walked though the door, the welcome group of smiling faces, professional appearance, and the smoothing atmosphere was overwhelming to me. The car purchase business conducted was, without a doubt, perfect from start to finish. My professional agent/client advisor, Jacob, "JAKE" Huon, presented me with all my options, smooth paper interactions, walked me through the buying process, showed me the vehicle then offered me a test ride. I was then introduced to, whom I believe, is The Best Financial CFS Manager, Daimarys "DAI" Millian, in the area, and the rest is history. If you are looking to purchase a reliable, clean, well manintained and classic vehicle, new or used, I recommend you stop by this welcoming, friendly, dealearship lot, "BMW of the Woodlands." The transparency, trusting agents, pricing, no high pressue sales tactics, gives this dealership 5 Stars***** The combined efforts of the team made the process of my financing efficient, fast, and transparent. In my observation it appears this dealership takes great pride, and strives in making sure their future customers are treated as one of "The BMW Family," ensuring that when I am ready for my next vehicle, I will come back to, "BMW of the Woodlands." My car buying experience did not stop at the sell, it continues with the team, when I have a question or need service. This is a great dealership, to take part in the BMW car buying family. I engage you to "LOOK" this dealership up, on I-45, The Woodlands, Texas near St. Luke Hospital, tell them "Emily" sent you there, you will not be disappointed, and you can expect, "Meticulous," car buying experience. This is, "Simply the Best," car dealership in Montgomery County, The Woodlands, Texas, to me. Emily H.S. A Very Satisfied Client

I recently brought my BMW to the service department at BMW of The Woodlands for warranty concerns…read more The vehicle has less than 30,000 miles and is experiencing multiple serious electrical issues. These include the tires not being recognized, mirrors folding on their own while driving, intermittent CarPlay and Bluetooth connectivity problems, and most concerning, the vehicle attempting to park itself while in motion along with a "vehicle may roll" warning. Prior to bringing it in, I performed a full scan and found over 40 fault codes, including faults related to the head unit and gear selector switch, along with multiple undervoltage faults. I was informed that the vehicle would be diagnosed, and according to the technician video, they were unable to verify the warnings. I was told a software update was performed and the battery was charged, and that this should resolve the issues. However, the very next day, the same critical problem occurred again where the vehicle attempted to park itself while driving and displayed the same roll warning. This raises serious concerns about whether a thorough diagnostic process was actually performed. From my perspective, it appears the vehicle may have only received a software update without proper fault tracing or module-level diagnostics. When I requested more detailed information about the diagnostic procedure, the only explanation provided was that the vehicle was updated to the latest software level. I would like to know if any actual module diagnostics or root cause analysis was performed, especially given the severity of these safety-related issues.

I don't know if there a many Top Gear fans on Yelp. The Stig? Hamster? May? Clarkson? Quite…read morepossibly one of the best shows on television that features in some cases the best of the best in exotics as well as cars for commoners. So, when I discovered that Crave had a Bugatti Veyron in its showroom I had to visit during my recent visit to Houston. Forget what the car can do. Well, a brief description may be in order. Two V8's bolted together to produce a W16 engine. If that wasn't enough add in four turbos and ten radiators. A special key will actually allow you on the most special road in the world to max the car at near as makes no difference 270 MPH. This car is why I drove 60 miles out of my way; to see a Bugatti in person. Thing is though, the staff at Crave was interested in my story. I called ahead to ask if the car was still on the showroom floor and they invited me to visit despite knowing I wasn't able to afford the 1.3 million dollar asking price. Customer service I'm happy to say was stellar with every staffer treating me with respect and appreciated me visiting for the sake of curiosity. They had other stellar rides as well: Ferrari Enzo, F50, and fly yellow 330 McLaren Mercedes SLR's X 3 Saleen S7 Lamborghini Murcielago and Diablo Roadster 1968 Shelby Mustang The car that actually stole my heart was a Alfa Romeo Giulietta Sprint Speciale. One of the cheapest cars in the showroom; the curves and Italian pedigree almost moved me to sell a few acres on the ranch and buy a car that would leave me in a cloud of steam on some highway between Austin and Houston.This dealership is a classy place from my first contact to the visit even though the wife would KILL ME if I spent more than 20K on a car. Back to the studio...

After 2,500 miles, about 700 of which were put on by various mechanics trying to diagnose, $1,000+…read morein mechanic fees, a $400 tow bill, and no trust in a vehicle I just spent a lot of money on, this is what I'm left with. A completely useless 6.2l LS3 Engine that Crave Luxury Auto's mechanics supposedly gave their blessing. This engine will have to be replaced at the cost north of $8,000. Overall I will have $10K invested in repairing a vehicle I purchased from Crave Luxury Auto seven months ago that was JUNK.

I have shopped here recently, and even tho I didn't find the specific vehicle I was searching for;…read moreI was so impressed w the naturally sincere and proficient level of service that I returned to have my vehicle serviced here. I was again impressed w the natural professionalism and courtesy that this location exudes. It is very cognizant of the potential pitfalls of a service department by way of billing stressors, so they are very communicative and educational without conveying condescension or annoyance typically experienced in other dealership service departments. The atmosphere is clean and welcoming and well appointed.

Ricardo was an amazing sales person! He walked us through the process, very patient, stuck with our…read morewants and needs! Got us a great deal and walked out with a new vehicle! Very honest and trust worthy! The finance gal was also amazing, such lovely person

I would not recommend this dealership. They used the excuse of changing ownership to not fulfill my…read moreorder for a simple decal which demontrand Volvo's eventually fulfilled gladly. These employees are still being paid and do not seem to understand the connection between customer satisfaction and paycheck. For their sake I hope they do not learn the tough lesson which they have earned.

Volvo cars of the Woodlands Service group can not do something as simple as make an appointment for…read morea 50k mile service. Thank god I called before I drove to The Woodlands to get my car serviced because they had the audacity to tell me I never called on Monday and never made an appointment. I was not offered and sort of apology or any other options for a service this week. I have taken all my future business with Volvo to deMontrand in Houston and do not expect to return to The Woodlands Volvo for any future services. Always call before your "scheduled" appointment to make sure you will be attended to.

Very classy and very professional place to be !!! Lots of nice fast cars for fast rich lifestyle…read more!!! Many car lovers would love to drive this so come and check them out !! Waiting to hit the road lovely colors and different packages

Very nice staff. Really enjoyed the lovely Portofino...comfortable ride and beautiful interior.read more

This is the worst possible place to buy a car from. They act like they are willing to help and then…read moreturn around and screw you. I bought a car with a check engine like on because they said they couldn't legally sell the car with the check engine light on and to bring it back in and they would fix it. When I returned all of the sudden there was nothing they could do for me, I was on my own. Then the "mechanic" just became a detailer when I came back. Don't trust them, she was also very very unprofessional!

Will tell you how willing they are to work with you with on any of the cars problems. When you go…read moreback they will just bring up they are sold as is and you are on your own. Will tell you anything about the car to get you to buy at it. Their mechanic turns out to be just a detailer who knows things, but they won't tell you that until after the fact. Almost everything they told me before about the car has turned out to be the opposite