Make sure that when you pay full price for a new item, you actually receive a new item. We bought a toilet recently that was sold to us as brand new. The toilet was delivered and the box had been sliced open throughout and sealed with loose tape. When my plumber arrived, he was shocked that the toilet had been used, perhaps as a floor display, or as a customer return, as it had wax on the bottom and the box containing the seat had been completely torn apart. Crawford offered us a discount on a future item but would not make good on the item in question. I would not recommend this company. read more

OVERWHELMED was an understatement BEFORE I walked in to Crawford. RELIEVED was the feeling I had when I left. STEPHEN GERTZ, a designer with Crawford, met with me and helped me do what I thought was impossible. I walked in with my drawings and specs. Stephen easily walked through the amazing show room explaining and pointing out options. Stephen listened to my budget, concerns and style and was both efficient and effective. I left Crawford having picked out EVERYTHING I needed for three bathrooms and a kitchen remodel. I'm going back and I'm asking for STEPHEN GERTZ! He was AWESOME! (To Stephen if you ever read this review - Thank you again! Looking forward to posting here again after everything is installed!) read more

Crawford Supply - Stephen Gertz on the left. I'm trying out the new tub - Kitchen & Bath Near Me - Morton Grove, Illinois

Not just for contractors, will use them as a source going forward. Amazing service and stock on hand. Joe quickly helped us out of a jam today. Renovated bathrooms in a rental building. Planned on using the previous toilets. When our plumber arrived today (he was not original plumber), the toilets would it seat properly. To add to time-sensitive issue, we had done work on the wall around the tub and learned our shower/tub trim was missing pieces. Our plumber sent us to Crawford for 2 toilets and Koehler trim. Joe was deeply knowledgeable on their inventory and showed was was in stock. He even saved us money by suggesting we purchase the tub spout separately bs a 3 piece set. I'm grateful our Plumber introduced us to Crawford supply. It's a terrific resource for our future renovations. read more

Was referred to Crawford Supply by my contractor. Martie helped me with my sink & faucet.... she is well informed.... we made a quick decision. Next it was time for the cabinet/design process. I was introduced to Jenn Chmyka and we immediately connected. We talked, and Jenn got to know me and my lifestyle/taste. Jenn presented the products to me and the next thing I knew we were driving to my home. The transformation of my kitchen was happening! Jenn and I met quite a few times tweaking the design.. Jenn was always accommodating and understanding, and most importantly kept the project within my budget. I enjoyed working with Jenn and have referred friends to her already. I would highly recommend Crawford Supply in Morton Grove! read more

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Nice showroom in Morton Grove. The sales person was friendly and helpful as I walked through the list of items we needed for our bath remodel. From there, it was a huge disappointment. After two weeks I still had not received a price quote, even after emailing that I had made my selections and was ready to order. Called the manager, who told me he would have the sales person follow up that day. Nothing. Called again - no apology from anyone for the poor service. Ordered only what I had to in order to have something for my contractor to work with - and took the rest of my business elsewhere. Also, no call when my items arrived to the warehouse - I had to call again to track them down. read more

I happened upon this place when I was servicing a client in Park Ridge and I needed a special Moen valve for her sink. The big box stores didn't have it so they directed me to this place. They have a service area with a counter where you can get plumbing supplies, but in another area of the building they also have a nice showroom with lots of fixtures and even cabinets. (check out the pictures) I would say it rivals Studio 41. read more

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It's a beautiful showroom with a huge range of options, but there was someone there to help me consider the options, modern or classic. I went with modern. I got everything I needed for a complete bathroom remodel right there, including the lights. It's an easy place to get to with plenty of parking. I highly recommend checking it out if you're working on your kitchen or bathroom! read more

Back in fall of 2015 we bought almost all the plumbing supplies from Crawford for our condo's total renovation. Recently one of the shower cartridge caused some minor leaking, we therefore contacted Crawford for help. First Muriel helped locating our file, confirmed that Hansgrohe offers warranty, then Michael Terry sent us a copy of the invoices with manufacturer's customer service phone number, model number for us to request a replacement parts. What a great service! We highly recommend this store!! read more

It's about as fun and exciting as dealing with the post office. The phone can ring forever, and sometimes they will pick it up. We have a project that has been delayed because the employees of this company do not function like normal human beings. They will take a message, and if you get a call back, you are one of the few and far between. I would never shop here ever again. When they were on Lincoln and it was Community Supply, I NEVER had the issues that I have had recently. And the "Mom and Pop" stores are all complaining because the Big Box stores are taking their business? I wonder why......... read more

Avoid using this company. I used them for a kitchen remodel starting in August of 2015 and it is still an ongoing battle to resolve the bill. The cabinets had to be reordered 4 times because of mistakes including: doors Instead of drawers, a sink area that wasn't centered, an island so large that the oven door was unable to be opened fully, wrong heights, etc. We went to the Crawford office several times and had several unsuccessful meetings at my home. Finally the cabinets were done in august of 2016. To make matters worse they started charging interest on the balance due 7 months before the project finished. We are currently disputing the bill read more

I'm so glad I found this place. Kyle Lewis helped my fiancé and I special order a particular toilet we were looking for (wall mounted). Not only was he able to get it quickly for a great price, but he communicated so well and addressed all of our concerns. He gave us detailed info about the different models, and even reached out directly to the manufacturer (American Standard). Great service, great place. Thanks again! read more

Nice display, friendly and really good prices.

My plumber recommended that I stop in here to get a new sink drain assembly. After I checked Yelp, I didn't want to go. There were so many reviews (going back many years) that said these people simply ignored customers and acted like they were burdensome. Well, I went anyways, and I distinctly had an opposite experience. We were greeted right away in the showroom and taken to the parts desk with a smile. The gentleman there showed me the drain assemblies and we picked the one we wanted. We were out in 10 minutes and got exactly what we were looking for. No problems or hassle. We went at 10am on a Wednesday. read more

I needed a part for an irrigation system. No other vendor tried very hard to find it (if Google did not work, they gave up). Kyle at Crawford asked around and then called the manufacturer who knew what I had and needed. Kyle ordered it and I'll be able to fix the system without calling a plumber. They did not take the easy way out. read more

These people are crooks; they refuse to give credit for return merchandise for almost six months. They are complete disorganized, do not return phone calls, and are dishonest. USE THIS COMPANY AT YOUR OWN RISK!!!!!! read more

I am very happy and pleased with the high quality and service I received at Crawford Supply. I worked with a kitchen planner named Marla, my job is almost complete and I am very happy with her and the products. I did cabinets for kitchen and bath, sinks and faucets, bathtub, bathroom fan and disposal. read more

Maybe ok if you don't have a problem... But good luck if you ever have an issue. Before you buy from these guys ask them how warranty claims are handled for the products they sell. Ask them about the $150 "paperwork" fee for a warranty claim. And know that should you need to make a warranty claim, you'll be asked to pay the full price of the replacement and only get refunded after the manufacturer reimburses Crawford Supply, which can take weeks. And if you really want a treat, go talk to one of the charming fellows who handle warranty claims. Brian in particular is the kind of guy that'd make Mr. Rogers want to slap somebody. read more

Make an appointment before going in and you'll do great! We worked with Martie, and she was fantastic. She even prepared a booklet with pictures of everything we were ordering to go with the printed quote. Martie was very knowledgeable about all the different products from different brands-- so when we didn't find a Kohler bath filler we liked, she was able to find us a style from another manufacturer that was a great match. At one point, we found a lower price on Amazon for one of our (many) items-- Martie immediately matched it. Plus, the prices for all the Kohler fixtures were better than anywhere online. Two thumbs up! read more

The worst supply house I have ever been too. Tried to buy some 6in PVC and prices were through the roof. They tried to charge 180 for a tee. I called allied plumbing supply and they charge 50 for the same fitting. My order came to 330,I place the same order at a different place and was 120. I obviously had to make the drive instead of getting ripped off. Do yourself a favor and don't waste your time or money at this place. read more

I went to Crawford as a plumbing novice, understanding nothing my contractor was talking about. I met with Patty and the magic began. No hard sales pitch, just helpful and very willing to make things work out easily. While I couldn't decide on fixtures or trim, she personally walked me to the parts department and explained my needs. I was so well treated by the man behind the counter. Not only did he fill my order, but he brought out some parts as visuals to explain what I did not understand. It is nice to know that a company with such fine personal and skilled customer service still exists. I felt like I was an important customer to them. I would encourage the non professional, like me to shop at Crawford. The showroom is beautiful and jam packed with goodies! read more

I get that everyone has an off day. More than anything, I just felt awkward which is not what I was going for. From the latest reviews, it seems they are making more of an effort to be welcoming. I wish them the best. read more

My wife and I are remodeling our bathroom and were blown away at how great the selection and service are at Crawford Supply. After going to the merchandise mart where everyone ignored us and the prices were through the roof- Martie and Corey at Crawford Supply had our entire bathroom planned out from top to bottom at a fair price. read more

My sister and I went into the showroom since she is completely gutting her kitchen and bathroom. We were the only two in the place. The first employee walked by us not even a hello. The second employee sat at her desk in the back area of the showroom again she did not acknowledge us. She did make and phone call and when she finished her call I stood right next to her she just looked straight ahead at her computer and refused to even look my way. What do I have to do? HELLO!!! We came to spend 800 - 1000 dollars on a sink!!! This store is not in a shopping mall we did not just wonder into it. We left. The employee that walked by us in the beginning was now sitting at his desk by the front door. No surprise we did not even get a good bye. I am a woman in my 30's not a young teenager regardless anyone walking into a business deserves more respect and attention then my sister and I received. Please take your business else where. read more

There are many more reliable, trustworthy, communicative, professional and price-friendly kitchen & bath stores in the area. You will sleep happier at night and know you have made best decisions with other stores. We were extremely disappointed in working with this company and do not wish anyone to experience the one we had. We have not recommended this company to family or friends. Crawford Supply, you are fired! Try Advantage Kitchen & Bath, K&B Design or Banner Plumbing Supply. read more

We have ordered numerous supples for a bathroom rehab here and every time we go in to buy from them we get terrible service. Nobody there seems to have time to assist customers. I always feel like they are annoyed to be helping me when trying to give them business. It's a shame. Really some of the worst customer service out there. read more

I was planning a major master bathroom remodel and was referred to Crawford by my contractor. I called and made an appointment with Corey. I was shopping for shower and sink hardware, sinks and cabinetry/vanity. It was a painless experience and I felt that Corey was very helpful. read more

We worked with Corey on our Master Bath remodel. He has been just wonderful to work with. I think I've been a fairly demanding customer, And Corey has been so knowledgeable, responsive and so on top of things. I can't say enough good things about him. Crawford's pricing was competitive and the service top notch. If it's in stock, they deliver it the next day! read more