I'm going to do business with Mr. Aaron. A cool and smart business man with a cool disposition. Old school charm and smart as well. My kind of folks. read more

Amazing service that literally saved by 1500 dollar kitchen faucet. Can't say enough about the patience and effort'

The people at this store go above and beyond to be helpful. Natalia took time to order a piece for me that they didn't have in stock, go over how I could install it myself, then gave me a list of recommended plumbers in case I wanted to go that route. I hope I don't have any more plumbing issues, but I highly recommend this place for those that do. read more

Dropped in for a replacement drain and was blown away by the selection and helpful folks here. Price was also reasonable. Considering the vast collection, this is an obvious return for any bathroom related fixtures that you are updating. read more

North Shore Faucets - Kitchen & Bath Near Me - Morton Grove, Illinois

Excellent service. Technician answered all my questions patiently and even advised me to purchase a particular part and not the whole part saving me money. read more

After the great water main break fiasco of 2025 this past weekend that left me without water for 24 hours and a boil order for 2-3 days, I managed to break my kitchen faucet while trying to figure out how to get the aerator out so I could flush the faucet. (Never did manage to get it out, but whatever). But, I did manage to unscrew the head/sprayer (thinking that would help with the aerator) and accidentally let go of the hose so it retracted into the gooseneck faucet and would not come out...So I couldn't reattach the faucet head. My building engineer even came by to help and the two of us couldn't fix it. I decided to go try to find a pipe fitting of the same size that I could screw into the faucet hose so I could yank it out. After a failed trip to Home Depot where the employees said my faucet head (which I brought with me) was in metric so they didn't have the right size, I bought a 1/2 inch steel nipple anyway thinking that it may be close enough. It didn't work, as it seemed like it was too wide. After calling the faucet company (who couldn't tell me the thread size for the faucet head and whose recommendation was to get metal dental tools to pry it out....because I have those lying around?) and going to another plumbing supply store in Skokie and their guy saying they didn't have anything that would work, my building engineer suggested North Shore Faucet. It's a small operation but the general manager (Natalia?) was super helpful. She took the faucet head and screwed it into a hose she had at the the counter to verify it would fit, and then grabbed a 1/2" nipple and screwed that into the same hose. She said that a 1/2 inch nipple would definitely work and that I should try again with the one that I bought at Home Depot. Well, lo and behold, it worked. I guess I just didn't jam it in far enough to let it catch and I was afraid of breaking it. Since I was resigned to replace the faucet if I couldn't get this to work, I figured I'd be rougher with it. Problem solved. I felt dumb for not figuring it out myself, but I appreciate the great service and help from this faucet shop! Note to others: if you're unscrewing the sprayer on a gooseneck faucet, don't let the hose retract. read more

This is such a great old school customer service business. We went there on a Saturday morning Looking for a replacement to our tiger claw bathtub and they had everything we needed in stock. The fact that they were open on Saturday was a huge plus. Plus the great customer service was amazing. We were greeted with a Good Morning. Love it. (Please support small businesses, it's so important ). Peace everyone. Stay safe. read more

Why would you go anywhere else for your plumbing needs. Helpful, knowledgeable and they have everything that everyone else does not. My first time there today. I'm now a lifelong customer. And thanks for the free coffee. read more

Had a great experience getting fittings for a very old American Standard toilet flush valve assembly. A replacement for a leaky seal that a plumber told me was unavailable and that I'd been searching for online without luck turned out to be in stock within a few miles of my home at North Shore Faucets. The price was minimal, under $4. This saved buying a new toilet and getting it installed. read more

This store ordered the part for my shower, and although it took a while to get here, it was the correct part, they came through. I recommend this store because of the care and attention to the details needed. If you are in the Morton Grove area skip the big box stores and drive to their Morton Grove location. read more

I highly recommend North Shore Faucets. There was a misunderstanding with an order I had made and I contacted North Shore Faucets customer service for resolution. My concern was handled very courteously, promptly and to my complete satisfaction. Thank you North Shore Faucets ! Michael T read more

Super friendly and had the parts I needed in stock. Will definitely go back. Recommended by my plumber too.

*** updated review 12/22/23- I'm sad to have to update this review. Our first experience with Aaron was such a good one. Unfortunately the product we purchased was faulty. We didn't have time to return all the way to Morton Grove and we had to purchase something else locally and unfortunately not in the style we would have liked due to time. We brought the product back to Northsore and explained it was faulty. We were charged a re-stock fee, which would be ok if we just changed our minds. It cost us $40, plus our time to and from and the gas to get a whole lot of nothing from Northsore. I had hoped to get our supplies from this store for our master bath remodel coming up, but I will not give my business to this store again. Beware. Original review - We just had a great experience at NorthShore Faucets! We walked in 20 minutes to close not knowing what we wanted or needed. Aaron took the time to patiently explain the complexity of valve and trim options for a new shower system we are having installed tomorrow. Who knew it was so complicated?! Thank you Aaron for staying way past close and for being so kind. We will be back when we remodel our master bathroom! read more

I've been going here for around 4 years now. I figured it's finally time I return the favor to them through a positive review! The staff here is incredibly knowledgeable and has helped me overcome multiple plumbing issues. With galvanized piping the issues never seem to cease.... Anyway, the staff here is incredibly helpful and their selection of parts are like no other store I've found. If you have a plumbing problem and you need to DIY or if you're a pro and need parts, then come here first so you aren't running around everywhere to resolve your issue. This place is the one stop shop for all things plumbing! read more

The owner was totally awesome. Help me find a very specific part.. I will easily come back here again when I need anything for my faucet

Aaron solved my problem with an attention to detail that's hard to find nowadays. He will receive all my business going forward.

Friendly, knowledgeable, great service. Easy to discuss my plumbing issue and receive excellent info.

Shout out to North Shore Faucets in Morton Grove on Dempster. Outstanding customer service, going above and beyond. I had a leaky kitchen faucet and store owner Aaron waited for me after closing. He quickly gave me the needed parts and took the time to explain to me in detail how to fix the leak. I wish ALL businesses had this level of customer service. Thank you, Aaron and North Shore Faucets!!! read more

We needed to replace the faucets for two sinks in our master bathroom. I went to North Shore Faucets because I had bought some very-nice faucets for our previous home's main bathroom. The price had been reasonable for high-quality, good-looking products. Also, every time I've been in the shop over many years, I've seen plumbers buy plumbing parts and supplies there. The shop is conveniently located on Dempster Street and offers adjacent parking spots. The simple, functional building has a ton of inventory. Your $ is not wasted on window dressing. The owner, Aaron, bought the store from the prior people and stocks even more parts. There aren't dozens of faucets on display but Aaron & crew can show you many options, both online and in catalogues. Aaron was very helpful...listened to what I wanted and didn't want; and, took ample time to show me a few options. When I asked him about quality/longevity, he shared his top choice and the reasons why. He also was fine with my looking around on my own, at other options. He answered my questions about various manufacturers, and knew where products and parts are made (i.e., ease of getting parts, if ever needed). He also employs a few Ukrainians, which is very nice, given that their country has been invaded. A Ukrainian woman at the front register, for example, was knowledgeable and personable. I bought two great-looking faucets (spout and handles) with a lifetime warranty, at a very fair price. Thank you, Mr. Aaron & team NorthShore Faucets! read more

Aaron is a life saver! He was so helpful and knew just where to find me a replacement hose for my discontinued faucet. The best customer service I've had in a long time! read more

Aaron was very kind and helpful in helping us with our DIY repair of a faucet cartridge. He knew exactly what we needed, and didn't push any additional products on us. We brought our purchase home to install it -- and it worked! So we're very happy. read more

I had a drippy faucet and needed a couple of washers to make the repair. I decided to try North Shore Faucets as I wanted an expert parts person to provide me with the correct parts and minimize the hassle. I knew if I went to a Home Depot or Menard's, I was on my own. On a weekday morning, there were several customers already being helped by the two women running the parts department. When it came to my turn, I showed the employee the faucet valve assembly with the washer still installed. I'm not sure what the problem was, but the employee was rude, curt and didn't instill confidence that she would provide me with the correct parts. The two employees discussed the situation and I sensed they didn't want to bother with my small purchase when other customers were waiting. They asked me questions I think should have been obvious to anyone in the faucet parts business. Eventually, they handed me two washers and said here you go. I waited about 10-minutes before being rung up while they were addressing other customers. I wasn't confident I had the correct parts, but much to my surprise the new washers worked perfectly--no more drippy faucet. I'll think twice before returning as I'd like to find a knowledgeable AND friendly parts supplier. read more

Natalia knows her faucets! Not only did she know the part number by heart she even printed out installation instructions and went thru them with me so I could the install it myself! She also refused to sell me a part I didn't need ! Thanks! read more

No responses to numerous emails, sent wrong parts and made no effort to remedy the situation. It seems like a very amateurish company, if you need parts to complete a job for a customer, I'd recommend going elsewhere. read more

Third time I've been in and they always give great advice and expertise on what I need done. Today was replacing the bathroom sink flange and stem. The plumber on staff pointed out a crack in the j pipe that was already oozing and saved me a bigger leak later. I am not brilliant at plumbing and the staff always talks me through my needs and sells me the right parts. read more

I am so disappointed in this business. My husband purchased 4 showers and 1 faucet for the kitchen sink. They coordinated the install w a plumber ASAP MECHANICS. Paul came to install the faucets and then only installed the sink. He said that he didn't have the correct extra parts for the 4 showers. I would have thought they knew all this before coming...since the store scheduled the instal. There is a lack of communication. Anyway- the plumber Paul said that he didn't have enough time to buy the parts and return. We were rescheduled for 2 weeks later. Again- our schedules were cleared (I work as a doctor so this is not easy). We had our children waiting for almost hours and no plumber l. I emailed him and called. Finally he says that the plumber had a "family emergency" ...and that he was supposed to reschedule us. Funny how this occurred on dec 23 just before the holidays. To top it off- he would not be available until after the new year! It is going tot air 2 months from the time of purchase before the install. Of course we cancelled the order and now need to find another . If you don't mind waiting all day and being rescheduled multiple times- then use this business. Otherwise I would purchase from another store in the future. There is no regard for ones time. I can't believe that he didn't even bother calling to let us know that the plumber could not come today. Terrible customer service which is why I give this business 1 star. There are plenty of other faucet stores nearby. The lack of consideration of another's time is atrocious. He didn't even bother to notify me that the plumber was not coming until I emailed and called to find out what happened after waiting 2.5 hours read more

They are very knowledgeable, very helpful and extremely friendly service. The young lady helped us by showing us a simple fix to what we thought was a big problem. read more

One of my faucet cartridges needed to be replaced. North Shore Faucets was recommended to me by a handyman. I came in with the cartridge that needed to be replaced. Aaron was able to easily locate both the hot and cold water replacement parts. This is important because there are apparently many variations of a Kohler cartridge, and some places may not carry the exact match. He mentioned that if a part was not in-stock that his store would locate and purchase the parts. He also took the time to show me step-by-step how to install the faucet cartridges, and was patient while doing so. I greatly appreciated the service! read more

My faucet was leaking and the company left the US market years ago and parts are unavailable. He helped me find a way to fix the problem using other manufacturer's washers and some plumbing tape. Honest as the day is long. He could have easily told me there is no solution other than replacing the faucet. Great service. read more

North Shore Faucets is a great , wonderful place to shop for my bathroom remodel . The staff was so patient , kind and extremely knowledgeable. I am so glad that I purchased all my bathroom Items there . They had everything in stock and ready to take home on the spot . I would highly recommend North Shore Faucets and look forward to doing business with them in the future !! read more

Great prices, advice and customer service. First time I tried going to a neighborhood supplier of plumbing versus the Internet or Home Dept. Wow! Great experience that I will always remember. Reminds me what customer service is and neighborhood business. Sure I could have perhaps save $3 by ordering online but I would have been lost as I am not a plumber. Keep in mind that the $3 savings would have meant that I ordered the right parts because I got it right with NS Faucets help. I doubt I would have figured it out without their assistance as it was complicated. So not only did I get it right but I was able to call them for help when I became stuck. The over the phone advice helped me through the problems and I was successful in getting my plumbing project completed with one trip to the store. Easy parking and fast & friendly service. Long live North Shore Faucets and long live small business, neighborhood stores and family business!!!!! read more

One of my faucets was leaking and needed a ceramic cartridge replacement. I went to ACE, Lowes, Home Depot in my area and everyone referred me to Northshore Faucets. The lady and the old man at the counter were extremely helpful. I didn't have the brand name information so they went through several catalogs and finally found the replacement cartridge. They quoted $50 for the cartridge and I reluctantly placed the order. I told them that $50 seems little high and they told me that ceramic cartridges are expensive. I went home and did some research to find out that the same cartridge is available for $30-35 with shipping. In my opinion this place is extremely overpriced. Take your challenges to them since they are unique and knowledgeable but know that you will overpay for the products you will buy form them. Thanks for helping me out but I am giving you 3 star because you overcharged me. read more

I have doing an old house rehab. Aaron has helped me over an over again. He figures stuff out. A couple times I asked for the wrong thing and he usually corrects me and just has encyclopedic knowledge. The prices are good and the problem solving is the key value I would give at least 6-stars. This is a treasure for DIY. The big box stores cannot compete in helpfulness and saving the day ! read more

I don't normally write reviews, but the service Aaron gave me was too good not to let it be known. I was trying to locate an Eljer replacement kit for an old tub. It wasn't a big ticket item, but Aaron treated me like I was the only customer he had to deal with. He was very pleasant and patient with me as I tried to explain what I needed. He went beyond what most sales people would have done and I appreciate it. Thanks, Aaron. John N., Cullman, Alabama read more

Our kitchen Faucet broke the night before our daughters new boyfriend was coming for dinner and there was water everywhere. I called my awesome plumber Andy Black and he informed me he was unavailable to do the repair and coached me on what to get and how to fix it along with the place - North Shore Faucets owned by Aaron Kaiser. I got there first thing in the morning and provided all the parts I might possibly need and offered me to bring back whatever I didn't need. Thankfully I was able to fix the problem and have A terrific resource for the future. I highly recommend North shore faucets. Robert Brooks read more

Went in to get parts for my running Toto toilet. I was pleasantly surprised by the helpfulness of the lady at the counter. She was knowledgeable and took the time to explain things to me. She was amazing. I highly recommend this business read more

I had the best customer service experience. I was looking for a hard to find pin for a bathtub drain for a condominium sale, searched the internet and went to multiple hardware stores. The ACE hardware on Davis in Evanston told me about North Shore Faucets. I explained my situation to the elder man behind the counter. He found the part but it would need to be order, the size was not standard. He than suggested an alternative solution that I went with and worked perfect. I installed it and it looks great. read more

Aaron, I just wanted to thank you for the advice about how to fix my kitchen faucet. I took it apart based on your instructions and the parts sheet that you gave me, lubricated it with the grease you sold me and it works great. Also, thanks for giving me the right pop-up drain plug for the bathtub. It's great to deal with people who are experts in their business. Really. Thanks again. read more

I was going to order a part on Amazon, but saw they were local. Drove up from the city and got the part I needed. The gentleman who helped me also helped me with a second part that was really required to complete my project. He was very knowledgable. I highly recommend this store for do-it-yourself-minded people. read more

I cannot recommend this place enough! So knowledgeable, helpful, and patient. With the many different brands of faucets to sort through, they were able to identify the correct parts for my repair within minutes. They were able to explain how to repair my broken pot filler, and provide the correct parts for the repair in less than 5 minutes. In this era of COVID19, the staff also was masked, and they had sanitizer stations throughout. read more