In May of 2021, I contracted with Akels Floor Covering Store on Rodney Parham with manager Stephen…read moreGessner. Stephen came out and measured, etc. A month or two later the install began. I noticed the installer, Ed, using a small sander in the second bedroom. When asked what he was doing, he said he was "smoothing out the floor". I asked him if that was going to work. He said it would. He also used white quarter round against my dark floor and dark baseboards. He did take them up when I told him it looked awful and was not acceptable. He came back several times trying to match the baseboard. Finally, I told him to just let it go. He said as the stain dried it would match better...of course, it never did. The floors were installed and initially looked okay. The big problem arose a year or so later when I tripped on the flooring. I realized then that the flooring was coming apart. I called the installer who came and glued down one of the boards and said he would have to talk to Stephen about the floor. I didn't hear anything for a long while so I called the store. Two other installers came by and looked at the floor. On leaving they stated Stephen would contact me. I called the store manager numerous times and left messages which received no response. Finally, someone answered once Mr. Gessner was ill. Another time he was on vacation and i was told he would call me when he returned...he never did. He eventually responded after I sent a text to his cell asking why he was ghosting me. He came by and stated his insurance person would have to see the floor. Someone did come by. The result, per Stephen, was that the insurance company denied the claim, assigning blame to the house settling and would be my responsibility to fix. This house was built over 50 years ago and yes, settling is an aspect of houses. However, this house had already settled way before this started. I regret having ever done business with this company and I NEVER will again! I would NOT recommend them to my WORST enemy!

So not sure why previous reviews just on yelp have been down for this company but I went with them…read moreon previous reviews on other sites and by recommendation from a friend. They did a very good job with the install.. the crew was very honest and straight forward ..Erica and Karen kept me up to date before the installers arrived. Erica knows her colors and did a very good job of helping color coordinating the luxury vinyl with my carpet. I would definitely recommend them and would go with them again.

Moe, Thayer & team at Carpet Mills are one of kind. They replaced the flooring in my entire home…read moreand did a fantastic job! Done in 1.5 days! They provide more than just a "business transaction" by truly caring about the customer's happiness. Carpet Mills, thank you for a great experience with my remodel!

I'm glad I don't deal with this company. i'd been dying to try them until I called for Bella Cera…read morepricing and was quoted $15 per square foot when the same exact thing is offered at Kaufman for $6.89. Thayer will gouge you, then tell you your home isn't worth the product. I moved to a minority city after buying my affordable home and pay taxes like everyone else, yet even though I am doing a self-install, Thayer refuses to do fair business. He's classist and thinks he's too good and the product is too good for my investment. When I sent an email for assistance with locating alternatives, he never responded. The man is flaky and doesn't even know me and doesn't know my city as well as he thinks he does to presume that the house and its people aren't worth anything. Furthermore, if he did, he'd know that I've already spent $22,000 on this renovation project and that I'm not too low-end for the engineered wood flooring of my choice. I'd never been so disgusted in my life by a business. My money is as green as anyone else's in this country and I shouldn't be treated as if I'm less than.

We are emotionally attached to our large antique Persian carpet, so we were very nervous about…read morehaving it cleaned. Hadidi & Company did an excellent, careful job- you will have nothing to worry about entrusting your treasure to these people. The price was very reasonable

i have known Mr Hadidi for about twenty years and have bought many carpets from him over the…read moreyears. He is very helpful with color combinations , and he will let you take the carpets home to see how they look before you buy. He has many price ranges as well. persian carpets are very enduring , and even if your pet has an accident or you spill a pot of spaghetti sauce on one, he has the ability to get it out and make the carpet new again. he is very honest, and has run a successful business for years in Little Rock.

I filled out a form online with my information and someone reached out to me, named Scott Osha? and…read moresaid that he was going to get in contact with the sales team, get me scheduled for an appointment for Saturday and have their own install team. I hadn't heard anything all day so I called the local phone number and spoke with a team member stating they are not open on Saturdays, do not have their own team to install. She said that it was a national person that called. I called him (scott) back to inform him that he told me 100% incorrect information, started to talk over me and yell and then hung up the phone. I will NOT be using this company for any of my home renovation needs. These people are a JOKE.

Would be nice to get help before you start to walk out the door. Stop talking to each other and…read morehelp your customers.

I/we require more credit to finish our flooring for another (4) bedrooms, love the existing…read moreflooring installed last August 2025!...THANK YOU, MICHAEL KNABE

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Friendly, and yet professional service. A knowledgeable, professional team! Excellent job with the…read morefloors ... tried hard to match the existing pattern to the extent possible.

Friendly Knowledgeable Professional Service with a wide selection of flooring and excellent…read moreinstallation.