IS YOUR MONEY SAFE WITH CCCU? ARE YOU RECEIVING CONSUMER SERVICE? If you are having issues with a financial institution, there is a Federal Regulator for the protection of Consumers and Financial entities. You can file a complaint with the Consumer Financial Protection Bureau at https://www.consumerfinance.gov/complaint January 16, 2024 several CCCU members were a target of scam. (According to the fraud dept at CCCU) My son was one. The scammers used CCCU's phone number, and Zelle to transfer funds. CCCU say's Zelle denied a claim & there is nothing more CCCU can do. "Early Warning Services, Zelle's operating company, confirmed a policy change back on June 30 that requires Zelle's 2,100 bank and credit union participants to reimburse consumers for what it calls qualifying impostor scams. Include someone pretending to be calling from a business, the government, a bank or a utility company." https://www.forbes.com/advisor/money-transfer/zelle-users-refunded-after-scams/ I have yet to receive the requested call back from upper management. read more

Create Credit Union - Banks & Credit Unions Near Me - Las Vegas, Nevada

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I've been with Clark County Credit Union for over 20 years. The branch in Henderson on water street has the nicest employees. The manager and co manager are the nicest people I've never meet. I would like to give a shout out to one of my favorite employees Serina, always very professional and kind. read more

Setting up my accounts and working with Lena Cheng was great. CCCU is still a home town bank and its great to speak to a real person who is friendly and cares about helping you. I couldn't be happier with my experience. Looking forward to years of banking with CCCU. read more

The Rancho team has always been helpful and provides great service thanks to Alisha for always knowing me by name and greet me with a smile

Alisha W totally and truly defined great customer service! Answered every question I had and then some. More than willing to help! Thank you again, Alisha! read more

I've had two auto loans with cccu and they're fantastic. I worked with Andrew Y, a financial service representative, who helped us get a loan asap. He worked past his hours, along with the staff at the Tenaya location. Thank you everyone for being so nice and helpful. read more

My husband's friend recommended this to us but it turned out to be the Worst bank we dealt with. Tried opening an account with them in their office, waited more than hour to have the application processed using their zoom/live video conferencing but nobody appeared. The rep apologized and told us to do it online. After two weeks of getting back and forth with an agent for online application, the account is still not approved/verified. Very inefficient! read more

Best car buying experience i've ever had!!!! Dee was the best rep i've ever used for any time of service. She went above and beyond and got everything done in a timely and organized manor. CCCU has the best rates in town and the best customer service, I wouldn't get a loan from anyone else from here on out. Thank you CCCU!!! 10 Stars read more

Had a few issues regarding some recent transactions. Kylee helped me thoroughly & I left feeling extremely satisfied.

If I could give 0 I would. Tons of incompetent employees, especially on the member service phone lines. Was told many lies, had a sizable check miss handled, and was offered no help until I closed all my accounts that I had open for 15 years. Make sure you take note of any one's names who you talk to on the phone and notes of the conversation in case they are not being honest with you. read more

Dee and Evan at the Tenaya branch were very helpful with a transaction earlier this month. They were professional, courteous and took a "can do" attitude in expediting the matter. read more

Do not use this bank if you are a business owner. Not business friendly at all, and basic things you can automatically do at other banks are impossible to set up at this bank. Heaven help you if you need to make an external transfer to any other bank, they make it impossible. They add so much frustration to everyday business transactions. read more

Everyone in the North Decatur branch is wonderful . They are helpful and will take time to listen to your needs. Stacy and Dee helped me today, and both are awesome. read more

ALWAYS THERE FOR US! We have been members for over 25 years and recently when we had a problem with visa fraud prevention, Tammy at the Tenya branch called me within 3 hours of my call to CCCU and was just incredible in the customer service she provided! AWESOME! CCCU has always been there for us even in the hard times where we needed $$$$ for a car repair and they worked things around to get us the funds...GREAT! Rick C. Retired IT/Public Safety Las Vegas, NV. read more

Alisha was incredible! She helped me with everything! Highly recommend Clark County Credit Union!

if you have a large check to deposit, switch banks. I received my last paycheck from the Clark County(government), and because it was my last check, with payout benefits, they placed it on a 10 day hold. For 27 plus years I have used Clark County Credit union, but because my last check was different from past deposits, they decide to place a hold on it. They didn't care that it was my last pay check, and it could not be direct deposited, they used the term the "subject to hold", based on their interruption. Because of them holding on to money I was placed on a longer timeframe for landscaping projects. read more

Tyler Jean was very helpful and friendly! I would highly recommend opening an account with CCCU. Every person that we spoke to was very welcoming! read more

This is a great bank to be a member of if you are looking for a credit union. I was able to get a car loan and purchase a used car with their members auto. I would recommend anyone looking for a new/used car to check out their inventory and see what they have to offer! You can skip the car dealership haggling, all the extra sales costs, and they will even do the tag transfer at the bank. read more

I am a member with CCCU since last year...the staff in person and on the phone are wonderful..when I walk in the branch at north las vegas they all greet me with a beautiful smile..awesome cust serv..shout out to Gina Zazzarino I talked to her a few times and this girl goes above and beyond to help you! read more

Amazing customer service Jennifer at the teller was able to set me up with everything I needed, Charmaine was super helpful and energetic on answering my questions quick and very easy process. Love it forever customer thank you to this beautiful staff!! read more

OUTSTANDING customer service. I was assisted by Michael Mahabir as well as Lena in-branch and they quelled all of my concerns associated with opening an account with a credit union. There's a reason they're rated the best. FANTASTIC customer service and friendly staff. I'm very critical, but those two individuals made everything so smooth. Thank you guys. Glad to be part of the CCCU family! read more

Worked with Mrs. Wendy Santos for a high end auto loan and wow she was so amazing to work with!! So patient and thorough..she went above and beyond to help me on multiple occasions to get my loan approved, and then even increased. Highly highly recommend her for any type of loan!! Much aloha and mahalo to Mrs. Santos for all your help and amazing dedication! read more

Great service! I walked in to make a simple transaction and was educated on how to diversify. The manager, Sharwani is awesome!!!!

Dennae was absolutely amazing! So polite, friendly, and courteous- I think she may be my favorite teller ever, at any bank! She went out of her way to make sure that I was satisfied and had everything that I needed before I left CCCU. My transaction was quick, efficient, and taken care of with a smile. The bank/credit union was clean and there was no wait when I arrived. If you ever have occasion to work with Dennae, you are in for a treat! read more

my brother and i needed a preapproval to secure this super clean 2014 jeep grand cherokee summit with a 5.7l hemi so this car was going to sell if we didnt act now. we worked with dee magan and she made the process fast and easy and the best part of all is she helped us get a 10/10 apr % amazing customer service, answered all of our questions, and she made sure to go out of her way to work with the finance manager at the dealer we were at to ensure we had a smooth experience. if you need a loan i recommend working with dee magan! read more

DO NOT use this bank if you plan to access your money. I moved my banking to CCCU only to find out after the fact that you can send a total of $100 a day via zelle and $1,000 total to any institution.. If you want to transfer more than this, you have to go to the branch and have them write you a check for your own money to take to another bank. Good luck paying bills with this credit union. read more

Dennae was extremely knowledgeable and friendly! She helped me solve my problems and answered all questions regarding my account. CCCU is lucky to have such an awesome staff!! read more

i just want to say one thing. Wendy S. has made my experience for getting auto financing a super easy, comfortable experience. Her level of customer service is honestly unmatched. she mad feel so insured and was always in direct contact with me to ensure a smooth process. She made my experience with cccu unforgettable and makes me want to stay loyal with the credit union. I've never had this kind of treatment with any big bank or any other bank regardless. Thank you Wendy! read more

2022 has been inflated and the car dealerships are a nightmare! The worst time of my life trying to buy a car all until I was told to try Clark county credit Union. I did not have any current accounts with this credit Union but that didn't matter!! I was given the best financial representative ever, miss Dee M. She was absolutely amazing!! Her level of customer service was phenomenal! It's taken me 2 months in the hell pit of dealerships, to finally haggle and negotiate a car deal!!DEE M. Was very responsive, reliable, amazing attitude, stayed positive and reassuring the whole time! I lost hope in finding something in my budget, but DEE stayed optimistic and focused on helping me achieve my car goals! WED DID IT! DEE! Your amazing!! Thank you for being such a wonderful human and doing good for our community! I'm in my dream car I can afford!!!'n read more

I have been a member for many years and have been very happy with the service. Recently had help opening a new account and had the pleasure of having Mary at the Rancho location help with the process. She was very patient, knowledgeable and easy to work with. Would definitely recommend read more

Went in just yesterday to take care of some business and i had the pleasure of being helped by Devon. She was so lovely AND competent. Excellent service. Thank you so much. And I had previously called and spoke with Hector, great customer service also. Thank you again ! read more

Had a great customer service when I called for auto-loan related questions with Lindsey Brown. She was exceptional in answering all of my questions, and when I had extra inquiries that needed additional input from her team she was happy to reach out to them and give me a call back with all the information I was looking for. read more

Hello I am unsure who these emails go to but I am emailing about a few negative interactions I've had with this bank. I am in serious need of considerate help. It seems if I can almost never get assistance with errors on this account and it's gotten to the point where I had to leave work today as my body reacts very negatively to stress. Hives on my chest and my face due to what I consider reckless behavior on the banks behalf. On March 9th I called to ask if I had scheduled a car payment because I couldn't find anywhere online that said I had the payment scheduled. The rep I spoke to was pretty sure that she checked everywhere and there was no payment showing at all. I trusted her and I asked her to please note the account because I could not afford to lose my money if this happened to me again (because it has) March 10 I woke up and discovered that my account was overdrawn. I immediately called the bank because I have other bills to pay and this bank has charger me outrageous fees with no understanding as to what happened with my account. I have selfishly heard agent after agent tell me "well if we didn't do it we can't fix it" "if it's not our fault there's nothing we can do" "if it wasn't on our end we can't help". I have been in customer service for years and I have been taught to express what I CAN do. Today I asked the agent I spoke with, if I trusted your agent to be trained and knowledgeable why is it you are telling me I made an error and not addressing the fact that she didn't know the rules and misled me while I believed I was secure. To continue hearing over and over that it was my fault is so harsh and hurtful when it was truly a mistake I tried to catch by calling ahead of time. Waking up to those types of surprises when you have done your best to dot your i's and cross your t's is sad and hurtful. Hearing a voice on the other end telling you "oh well we will just take the money out of your savings" as if I gave permission for my mortgage to be taken is mortifying. I couldn't believe someone would so freely express to someone what will happen to their account after telling them over and over what they cannot do. Finally the agent comes back and says she submitted a claim and she was "pretty sure" id get my money back. She "didn't see why they wouldn't" and "it will happen tonight" empty promises to see you still took my money and never called back or gave me relief. I'm up right now. Fresh from working 9 hours. Moving a friend out of a domestic violence situation and going to night school. I'm unsure how I will sleep tonight because this bank treats me so poorly as a client. I brought my car to you guys to refinance in confidence and so far all I've received is poor treatment and road blocks. I need my money back for my sanity and to pay my bills so you guys don't charge me 90 dollars in fees ever again because I am a busy person doing my best to keep up and focus on the real world. Banking with a credit union has negatively impacted me for life. I need help read more

Search Facebook Clark County Credit Union 3.4K likes * 3.6K followers Rating · 3.7 (165 Reviews) Crystal Webb recommends Clark County Credit Union. Some days we just struggle with our busy lives juggling our jobs, kids and relationships along with all the responsibilities we have managing our money to make it all happen. Going to the bank can become a chore and added stress. Thanks to Stacy N at the Tenaya Branch of the Clark County Credit Union who took the time to help me through a tough time when someone hacked into my checking account and I had to get a new card. Not only did she help me identify which merchants I had to contact to change my card number to make sure my bills got paid on time but she took the time to show me how to do it from their online banking system. Then, patiently and with the utmost professionalism she helped me set up saving accounts for all those things we as a family are saving for like vacations, college, and yearly renewals like car registrations with auto deposits from our primary checking each month when we get paid. This is something we have needed to do for years! Stacy N changed the way we do our banking to be more efficient by teaching me how to manage my online banking from home to keep us from having to come into the branch every few days. This will improve our quality of life as we now have more family time! A big shout out to Stacy N for going above and beyond to help me set up and show me how to manage my banking from the convenience of my own home! Thank you from the bottom of my heart Stacy N. You are a jewel that shines brightly in this crazy thing we call life. · read more

I became a member of Clark County Credit Union several years ago. There are awesome advantages members receive from membership in Clark County Credit Union. The credit union is a great place to start a saving account or finance a purchase. I began my credit union experience when I purchased a car. Clark County Credit Union financed my vehicle and helped find a dealership with special pricing for credit union members. Each credit union employee is dedicated to providing great service to the members of Clark County Credit Union members. If you are looking for a great place to start a saving program the credit union can help you with that. Go to Clark County Credit Union and find out what services they can provide for you. read more

I would give them no stars if I could. Due to their lack of locations and horrible policies This is one of the worst banks I've ever been to in my life. Zero empathy and willingness to take whatever they can no matter the circumstances. No 24-hour customer service line. Not open Saturdays. Extended closure during holidays. This place is a joke. Would not recommend to anyone. read more

I wanted to thank Peter. Was very smooth and easy, professional. Banks can be difficult when opening or closing accounts. He made is fast and simple. 5 stars read more

100% bait and switch. Will gladly take your money, hit you with surprise fees, switch up interest whevenever they feel, and leave you in the dust. Worst customer service. I've been better helped at a wal mart. read more

My wife and I joined CCCU shortly after we moved to town nearly 30 years ago - and have lived happily ever after ever since! Through the years, and across the various branches, we've experienced the consistent attention to detail, friendly service, and professionalism that is emblematic of a well-run business enterprise. Shout outs to the staff at the Tenaya branch to recognize PAT, who helped us secure a home loan back in 1993 (long since paid off!) - we wave to her and smile every time we stop in; SHARWANI, who has helped us with countless transactions and is unfailingly friendly and professional; JJ, who had his notary stamp (free for members) at the ready when we needed it; JACKIE, who helped expedite the processing of a check recently; and finally DAN, at the Windmill branch (and maybe retired?), who was consistently awesome on two separate vehicle purchases through Members Auto Brokerage, the most recent one saving us $5K vs a local Honda dealer (where we had been customers FOR YEARS!). Thank you CCCU - and keep up the great work! DISCLOSURE: We don't have any connection to CCCU, other than being members (no family members working there, serving on the board of directors, etc.). We just wanted to share our consistent, positive experiences at CCCU over the decades - thank you! read more

One of the very Advanced Credit Union in town; check their recently renovated Rancho branch and enjoy the smooth process of account opening and the applications read more