I have been a customer for many years and just want to say that they are the best. I have always…read moregot excellent service and advice. Thanks also to the service tech Don who has been able to help us when others can't.

Fireplace Stone and Patio has been a supplier for JC Huffman for over 20 years. They are…read moreknowledgeable, with superior customer service.

We had an appointment set for 4pm on 11-7-19. The service guy called twice to let me know he was…read morerunning late due to unforeseen problems on his last call. He got here at 6 something and stayed until the repair on the gas fireplace was complete. He even cleaned up wires which shouldn't have been there and left it in perfect running condition. He didn't get out of here until close to 10pm. Unbelievable customer service and work ethic. Great job and would recommend highly. Susan O. in West Des Moines

Had them come out to service my gas fireplace. Young man was polite and explained importance of…read morehaving it serviced. Was very impressed and will definitely use them again for our annual inspection.

My husband, toddler, and I stopped in on a spring Thursday night at 6:45 pm. I expected to see…read morethem somewhat busy but was surprised to see no one inside. That was great news for us! They had, I think, eight play sets either partially or completely set up (I say partially because not all of them had the swing arms due to space). Everything was nicely arranged with plenty of space to move between them. One of the owners came out quickly and started chatting with us. We explained to him that this was our first stop in learning about swing/play set options (besides the internet). We asked a lot of questions and he answered them all. He really seemed genuine and honest in his answers and didn't seem to try and sell us on buying right then (wasn't going to happen anyway). While we chatted, they allowed our toddler to play on the sets as well as us to help her. Through all the conversations, they seem to have great customer service. We left with a pricing sheet (with current specials), catalog of options, and a lot of knowledge. He also told us how far out they are for installations and what we should anticipate if we were to install ourselves. He also told us about the open play times and birthday parties. The only reason I cannot give them a full five stars is since we have not gone through the actual buying process, I do not want to rate above a four without knowing that portion.

Place seems great for a little kids birthday party. Lots of play sets to climb, slide & swing on…read more They could really take it to the next level though and put in a fully stocked bar for adults. Lots of parents here look like they need a drink. And the TV on the wall is not very big. Pros: great place for kids! Cons: not a good place to recover from a hangover.

They make an inferior product and their customer service is atrocious . We bought a $3500 couch and…read morewe've had it for less than 6 months and for 2 1/2 of those months the electronic mechanism on at least one part of the couch has been broken. The couch was delivered with a broken selectronic headrest on the chaise. It took the company a week to replace it. Within a month the armless recliner mechanism broke. We bought the warranty Unfortunately they are only able to come out Monday through Friday 8:00 to 4:00. Which is when my husband and I work so they could not fix it. We tried to return it but they told us it was outside the 30 days and wouldn't let us return it . We also asked for a refund for our warranty since we can never use it because we work during normal business hours and we were told we had to contact a different company for that .They agreed to exchange it but brought the wrong piece. So one month later ( having a recliner stuck out open in the middle of our living room) we finally got a working armless recliner. Then 3 months later the armless recliner broke again and we went through the exact same problem and it wasn't replaced for a month because first they tried to send out a service person when we weren't home, then sent out the wrong thing before delivering the right piece. I have spent so much time on the phone and chat with this company and I can honestly say it is one of the worst companies and customer services I have ever experienced in my life. The only good part of the company is the delivery guys who I tried to give credit to but come to find out they are third party and don't even work for Bob's. I will never buy anything from this company and will try to stop anybody I know from buying anything from this company.

(JASON MELTON) I AM Begging you DO NOT BUY FROM HERE…read more I was called a liar and the Manager got Aggressive and disrespectful and ended the convo before it started because he knew he was in the wrong This is the most unprofessional rude and disrespectful store ever they do not meet customers expectations or their own they lie about their policy just so you can buy a couch they told me that my old couch would be took out, and they would bring the new couch and fix it up etc None of this happened. The MANAGER told us this!! And the worker said 3 other clients on the past week said the same thing that they are misinforming customers they ended up leaving the couch and not fixing anything this is not worth it Reviews don't lie or ratings listen and save yourself some time pls. Edit: You will be followed around and basically stalked and almost forced to buy anything the manager followed us and the salesman around everywhere it was very uncomfortable and unpleasant

Place is Big and Has Lots of Stuff in Multiple Areas of "At…read moreHome" Decor....Shelves are Stuffed And a little Precarious, Prices are Pretty Good. If your on a Decorating Mission you can get it Done in Here....depending on your Taste but there are Finds Here, even the Checkout has all the Goodies you want to "At Home" with (BBQ sauce for Me) soo start there and then Hit the Isles, was Super Impressed with the Mirror Section WOW ~ "At Home" Silver Sparkle! Where do all these Go? Could be a Cool Party.

Every time I shop here I am looking for something to 'jump out' at me. Something unique and…read morefitting... this store has not disappointed. Anyone who says the decor is outdated I question their eye for style. You can make so many things work in combination or singularly for a space to make your own. Love this store!

Great service they were kind, respectful and got the job fast! Will be shopping from here againread more

Great store with a great selection of couches, loveseats, or complete sets. The staff is very…read morehelpful!!

Oder a fireplace insert which was delivered and installed on time. The service was superior. The…read morefacts borer around the fireplace didn't look right to the installer, so they ordered a new one. We never noticed the flaw. We love the insert and couldn't be more happy with the service.

Do not buy from this place!!!! Bought fireplace for under 3000 on sale. Salesman told me…read moreadditional pieces I would need would be atound 500. Instead it was an additional 1800 for a simple installation. I believe they intentionally misled me. They sent the wrong vent materials home with me. I live 2 hours away. Anyone can make a mistake so when I went back to get the right materials I did not complain. Instead I just said over and over--make sure I have everything I need. After they loaded I asked one more time for them to double check that I got the right materials. Then they took two things out of my truck and put two different things in there. I left concerned that I did not have what I needed. Today the installer came and to no surprise I was missing parts. When I called and asked if they would come my direction and take money off for the additional expense, they said they would take $50 off. I then asked again for them to bring me the materials, the idiot supervisor told me "It's not our fault you live two hours away." I drove back down and they did not tmeven take off the $50. I am in a mission to badmouth this place as many ways as possible. I'm even considering taking out an ad in the dm register. Also, I am on a mission to get that stupid piece of crap that I talked to fired!!!! This place is overpriced and incompetent!!!!!