Jonny the Co. Estimator gave a fair price scheduled by work. The men were prompt thorough completed…read moreit very professionally..

From the owner: Here at Prime Roofing & Home Solutions We are all about…read moreservicing your needs and give you and amazing experience thru the process Have a blessed day !!

Never again! If you're looking for a contractor that leaves a mess behind after they're supposedly…read morefinished then this is the company for you! After soaking us for $4600.00 they performed a so called exterior house wash and afterwards the house was covered with a disgusting white residue that wasn't there before they started! A week later they showed up again to I guess finish the job which was supposed to include re staining the East and South side of the house which is what I requested. They only finished partial sections of each side as they didn't think the other sections needed re coating. What they fail realize is that I'm the paying customer which makes me the boss of what I want done to my own house! The solution for the disgusting white residue left behind earlier was that they were going to try and power wash the outside of the house and foundation. I have riverbed stone in my landscaping around the house and when they blasted the foundation stone the riverbed stone was blown out and away from the house and onto my side and yard! Also, the dirt underneath the stones was blown up onto the freshly stained wall that they had just finished! Now as the home owner once I arrived home from work and saw the mess that they had left behind I thought for sure that there was no way that they were finished. I called into their office the next day to find out what was happening and was informed that they were completed! The receptionist connected me with the owner and I found him to be uneasy to deal with as once I informed him of what I was concerned about he informed me that those were minor issues. That left a very bad taste in my mouth to the point where I didn't want them ever coming back to my home and my wife and I would clean up their mess. Beware of a company that isn't a member of the BBB and only has nothing but five star positive reviews as no company is always perfect with everyone!

I have used Brandywine several times over the last few years to help with maintenance of my log…read morehome. They have cleaned and re-stained my home and re-done my deck. They have repaired water damage to the outside logs. They have re-done both the bathrooms (helping to design the renovations and then doing the construction). They have done electrical and plumbing work. No matter what the job, I have always been exceptionally pleased with the work. Lawton and his crew do very high quality work promptly and affordably. They are very receptive to ideas and changes that may occur to us during the project. They are easy to work with. They are very knowledgeable about a wide range of subjects. I am so impressed by them that I have given them their own set of keys and the security code to my alarm system so they can have access to the house even if we're not around.

We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles