They squeezed me in on an appointment very last minute and were incredibly helpful throughout the…read moreentire experience. They helped me locate the exact frames I wanted, and even fixed and tightened my broken glasses (that were no longer under warranty) completely free of charge. Will definitely return here for my next pair!

I have been a loyal customer of America's Best (AB) for years. Throughout those years, I've spent…read morethousands of dollars on exams, eyeglasses, and contacts. Just recently, I logged into my AB account to obtain my prescription in my patient portal; however, the current prescription had not been updated since my last exam. In needing new contacts, I reached out to my store requesting that my patient portal be updated with my most recent prescription. I was informed that the store does not update the portal and was instead given an 800 number to call for my request. I called the number several separate times and spoke to several customer service reps who all spouted the same story. They too do not update the patient portal. Hmmm...and I guess the elves responsible for it have been far too busy helping the shoemaker, huh? I was informed that the only way the portal could be updated is by placing an online order through AB. Then and only then would my prescription be updated. I kindly let the rep know that I do not wish to purchase contacts through AB but through another site; however, I'll need a valid, unexpired prescription in order to do so. The response I received was to call my store back and request that my portal be updated. I guess I could go back and forth between calling my store and the 800 number, but I have better things to do...such as watching grass grow. I find it hard to phantom that NO ONE at AB can update a patient portal. Not only is that request inconceivable, but I was further told that they cannot email me my prescription due to HIPAA laws. I could, however, obtain my prescription via fax. First of all, the speal about violating HIPAA laws is a bold-faced lie: Sending PHI via unencrypted email does not violate HIPAA, but businesses must take reasonable steps to ensure patients understand and acknowledge the risk of unsecured email transmission. The OCR provided this guidance because they want patients to be able to easily receive their PHI in accordance with their "right to access" their PHI. This means if a patient requests their records be delivered via unencrypted email, the business must comply with the request, but only after assurance from the patient that they understand the risk of unsecured email. Denying a patient their access request be sent via unsecured email could mean an OCR complaint. Further, what year are we living in? Who still actually has access to a fax machine? Perhaps at the office? It makes absolute perfect sense to me that my prescription can be faxed to a fax machine that all of my colleagues have access to; however, emailing it to my personal, private email account is out of the question (eye roll). Hey - I have no qualms about someone hacking into my email to obtain my prescription. Other than the actual prescription details, it contains my name and DOB. That's it. If it's helpful for a hacker to know that the OS of my right eye is -1.50, more power to them (pun intended). Moreover, no one would have to send my prescription at all in any manner if only my patient portal was up-to-date. SOMEONE IS NOT DOING THEIR JOB... PERIOD! I have spent copious amounts of time and a ridiculous amount of effort to simply obtain MY OWN PRESCRIPTION. So, the doctors and employees of AB have access to my prescription, but I don't? Oh right, I can come into the store and pick it up. Other than a fax, that's my only other option. Let me take off of work to drive all the way over there to obtain a paper prescription that I'll need to take a pic of so I can upload it electronically. Fax machines and paper? Again, what year is this? Figure it out America's Best. In the meantime, I will no longer be a loyal client and will be taking my business, blindness, and money elsewhere. For now, I guess I'll just drive around with my poor eyesight having no contacts. That's SO much safer than violating imaginary HIPAA laws, right? Fair warning to those of you out on the road in NOLA - It's not my fault. Blame America's Best.

VERY POOR customer service! After waiting an entire month…read morefor an appointment, I received a call FROM BROOKE the day before stating that I wasn't in- network. HOW YOU LIKE THAT!

Dr Jeff & Dr Tara are possibly the most hospitable and attentive eye doctors I've ever met. New…read moreowners of this location - and clearly invested in providing personal eye care. So many frame & contact options - great staff - great location. ...Tell them Holly sent you!

I have been a customer over 10 years, but unfortunately I had to leave because hey did not take my…read morenew insurance. Fast forward to today. I made an appointment 2 weeks ago, then I get a call the day before my appointment to say they did not accept my insurance. The lady took a tone when I asked her why would she wait until the day before to check my insurance? When they used to check the day you set the appointment. Mind you, one of my coworkers is also a customer and her insurance is accepted, which is the same as mine. Dr.Khong is a good doctor, however his support stall need to be reworked. This is a bad reflection on his practice. I wish I didn't have to give 1 star to write this review. Do better!!

I was going to a place (within my network) on Barataria Blvd. for years. Not only did the office…read moreactually stink but their receptionist was the most rude woman I have ever encountered ... every single time. I don't know why I went there for so long. I did a little research and saw that Dr. Khong was one of my options so I made the switch. If you are looking for a no-nonsense eye doctor that will take his time with you, go here. Dr. Khong is really nice and trustworthy. His staff are ridiculously friendly and seem like a big happy family. It is so rare to see staff like that these days. I lost my prescription and the receptionist promptly answered the phone and faxed it to me. These folks actually value your business. Customer for life. Thank y'all so much. It's not the most beautiful store front or a St. Charles Vision type of experience if that is what you're going for.

I absolutely LOVE LOVE LOVE this store and the two owners Starr and Paul!! They have curated a…read morewonderful creative museum of epic eyewear! They have a few of the normal pieces you can find in other independent eyewear stores and a whoooole lot of frames you won't find anywhere else. I have a massive independent eyewear collection and just when I thought I had it all, Starr and Paul opened my eyes to a whole new galaxy of super groovy eyewear. If you are in New Orleans and looking to up your eyewear game or live in any part of the world and want a fun eyewear stop, go see Starr and Paul. I am 100% confident you'll be glad you did!!

‍‍great service and the selection is stellar. Value? It's a…read morebit expensive. I got two pair and spent $2500.00

I have been using Warby Parker for Rx eyewear for a few years now and have always been a fan of the…read moreMagazine St. location. The team there is patient and very helpful. The whole Warby Parker concept is somewhat unique, but the team at Magazine St. has always been more than accommodating and helpful with any issues I had. Definitely recommend this location!

Special thank you to Jess for adjusting all of my frames today so they fit correctly! Jess was…read morekind, fast, and super helpful. Great location, everyone is always so eager to help.

Would strongly NOT recommend service from Premier eye care & Dr.Linda Buie their requirements of…read moreadditional service in order to provide patient with standard vision care is horrible.

I have seen Dr. Bui for over 15 years. She is truly the best! I haven't lived on the westbank in 9…read moreyears and I still go just for her services.

I love to go here for the most professional service and value for my money. They have the most up…read moreto daye selection of frames. I woukd highly recommend thhe For the entire family. ​

Great dr and worker. Wish the dr was there more days but still great. Always helpful.read more