Took two men's regular dress shirts to be laundered. I wasn't asked if I wanted starch or no starch. Went in To pick up today and the 2 laundered shirts were $12. Wtf? I now got home and inspected the shirts and the one shirt I only wore once now has The collar tabs showing because of the awful press job. Also what appears to be dirt off of the shirt press because the press hasnt been cleaned. I used to work in a dry cleaners. This place is overpriced and quite frankly sucks. Maybe those wealthy folks around Traville think $6 for a shirt to be laundered is fair but I know it's complete bs! Especially after them messing up a $90 dress shirt. I was going to wear this for a job interview. Now I can't. Thanks for stealing $12 from me to mess up my shirt. Dry clean depot it is from now on. Oh and by The way your service sucks! I had a full men's suit dry cleaned and pressed in mid town manhattan for $12, immaculately. And you charge $12 for 2 shirts? Come to this cleaners if you want to overpay for the same results you can get at dry clean depot for 1/2 the cost. I'm so pissed about my shirt. Thanks for nothing but stealing $12 from me. HEED THIS LESSON FOLKS! Do not go here! read more

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Kudos to FRANSICO, GREAT FOLLOW THRU. My order was as requested. crest does a wonderful job cleaning the clothes properly, however occasionally, things dont go as planned. FRANCISCO,, help resolve and satisfy my issue expeditiously. I APPRECIATE TO CUSTOMER FIRST MIND SET! read more

Francisco B. was quite helpful. My dress had a small stain/spot which did not come out after 1st dry cleaning- Francisco offered to put it through the process again with special attention and it did come out. My only issue was that I thought the price to dry clean a dress was quite expensive. read more

Horrible worst cleaners inDMV , a real rip off . They charge whatever they want and are Always unable to clean properly. You could have them clean a shirt from Marshalls and they will say it's more because it's a designer label , total BS , stay far far away from read more

They do have the equipment for cleaning men's dress shirts right there, so they can reliably do same-day service. Unless you need that and can not get it somewhere else, they are significantly more expensive than other dry cleaners around the bethesda-rockville-chevy chase area. In fact, they are 75 cents more expensive per shirt, plus $1.50 if you want them in a box/folded. That amounted to nearly $10.00 more expensive than my usual cleaner for the number of shirts I brought in. The cleaning was the same as other places, so definitely price shop. In addition, I was told the incorrect price per shirt when I called there or I would not have gone, so be sure to get the name of the person you speak with if you call to get pricing information. They put out lots of discount coupons, just be aware that they are offset by a significantly higher base price -- marketing over good value. I should have expected it from a chain store as opposed to an independent dry cleaner. My loss, but I thought I would caution others. read more

Damaged an expensive puffer jacket by displacing the down to the point it's not functional anymore. The branch offered no form of notice, apology or restitution. When I spoke to the manager, she told me to reach out to the brand for recourse. This store is seriously tarnishing the brand's reputation in the local area, despite being located in a nice community. It's sad but take your business to a competitor read more

I got my wedding dress dry cleaned here. I brought it on a special hanger that my sister-in-law made for me and I noticed as I was leaving and asked if I should take it with me. The staff said not a problem, they will make sure nothing happens to it. Well, they threw it away. I went to pick up my dress and they had no idea what I was talking about. I was visibly upset and they didn't care. They also threw away the nice garment bag it came in. I reached out to the company via the form fill on their website and never heard back. I will not be returning. read more

Have had long-term success with the quality of the work at the Traville (Rockville) location. Clothes consistently clean and delivered when promised. Sonia, Customer Service, is consistently professional and courteous. I have found the pricing to be considerably higher than comparable businesses. read more

Omgggggggg since when does dry cleaning cost more than the dress itself? My husband and I are stick shocked!! My Zara dress cost $36 to dry clean, and my Zara linen pants were $19 to dry clean!!! Never going back there. This can't be the market value? Am I wrong? My whole bill was $114 for 6 simple outfits. read more

I went on a trip to Maryland and went to go get some clothes dry cleaned, I was really needing some help and Sonia was quick to help and tend to my needs. I loved and appreciated her help so much! read more

I always liked using Crest Cleaners, but my most recent experience has changed that. I brought in my new daughter-in-law's wedding gown to be steamed out. We had brought it back from the wedding in the Mid-west and we wanted it to look good for the reception we were having here. I expected to be charged $80 to $100 or so, but I was charged $400 for the work -- it wasn't actually even cleaned. The wedding dress only cost us $800. brand new. I know that these dresses can be so much more, but I particularly felt taken advantage of in this instance. I could have bought a steamer and done the work myself for much less. read more

Disappointed about the priceI was charged for a dress, but Sonia was very helpful! Explained how to use the coupons.

This is my first time using Crest Cleaners. I had two wool winter coats that needed to be cleaned, and the total was around $32 without discount (*tell them you are using the yelp check-in discount when you're dropping off clothes!). Without the discount, they are a little bit more expensive, but I appreciate that they use non-abrasive chemicals and their great customer service. I'll take advantage of their drive-thu next time! read more

I've been very happy with them. Great customer service, and incredibly fast turnaround times. I'm used to 3-4 days wait time, so practically same-day cleaning is great. As I am somewhat massive, it's difficult and expensive to find suits that fit well. I'd gladly pay a little bit more to know that my stuff is being taken care of. Side note: YELP has decided to filter ALL of my reviews. Since I am A) a real person and B) it's quite obvious from the sheer number and length of my reviews that I'm not some kind of paid shill or curmudgeon with an axe to grind, I have to ask what the fuck? Yelp, if you want to be taken seriously you have to stop hyper-aggressively censoring legitimate comments. read more

This was my first time using Crest Cleaners at Traville Gateway and, I must say, I was very impressed. All I needed was to have a button sewn on my dress pants and they treated me as though I was the most important customer they ever had. The folks who greeted me were ever so friendly, courteous and helpful. Kudos to my new friends, Iveth and Nataly. Both of them were great to deal with and made me want to go back. When I picked up my pants, not only did I find that the work had been done quickly and expertly but they seem to have included additional services for just the price of the button replacement. Besides the button, Crest seemed to have cleaned and pressed my pants for no additional charge. I was really surprised and happy with this service. I highly recommend this particular Crest location. If you are lucky, you will get to meet Iveth and Nataly, great people to deal with. read more

When I came to review Crest on yelp, I was expecting a fair number of reviews and an overall high score. To my surprise, I see that there are few reviews, most of them are filtered, and the overall score is about as same as Zip's cleaners.....I don't understand why. Needless to say, I may be a bit hasty in giving so much credit to Crest, but from all the dry cleaners I have been to in my life, Crest has all the things I've ever wanted. The feeling that I got when I first came here was similar to when I first bought an Ipod and stood in amazement at all the features that I ever wanted on a portable music device. So what's so great about this business? Here comes my list. 1) Environmentally friendly solvents. I'm an "organic" nut and I'm very conscientious about what I eat, what I breathe in, and what I touch, especially when it comes to carcinogenic materials. Perchloroethylene (Perc for short) is the cleaning agent used in almost all dry cleaners. That thing is highly toxic and Crest does not use it. 2) Quick turnaround for a same day pickup. if your clothes are In by 11am, you can pick it up by 5pm from Mon-Sat. For non-early birds like myself who like to get up late on weekends, this is perfect. 3) Open on Sunday. It is very convenient especially when you don't feel pressured to come back from work before the cleaners closes. You can drop off and pick up your clothes on the same weekend. Bravo! 4) Drop boxes. Crest provides you with bags to drop off your clothes into their dropbox late at night. If you have a credit card on file, pick up will be faster. 5) Friendly and professional staff. The staff were dressed in button down shirts and slacks. They are extremely professional and handled matters very quickly and efficiently. 6) Cleanliness. The facility is incredibly clean and well maintained. They are very well organized. The little things really stand out (organization of empty drop off bags etc) 7) Delivery service. They will deliver your clothing. I heard the attendant say that some customers request the cleaners to drop off the clothing inside the garage. That was a bit surprising. Now for all of these perks, there is a price to pay. The retail price for cleaning is quite expensive. It's $2.75 for a dress shirt, $7.55 for slacks and sweaters, and about $15-16 for a suit. Before you balk at these prices, you have to remember what your final cost is (which I think the negative reviewers never took into account). At Crest there are: 1) A rewards program that gives you 10% back and which you can redeem after $250 of cleaning ($25 reward). The computer system automatically tracks it and gives you the bonus when it's time. 2) Coupon on the website. The current promotion is 20% off with 10 articles of clothing. If you factor all that in, the price is comparable to most dry cleaners in the area, but you get ALL the perks that I listed above. It requires a bit of planning to get the discounts, but it's definitely worth it. As for other cheaper options, yes they do exist. However, there are quite a few customers (myself included) who have suffered thousands of dollars worth of damages from the likes of the $1.99 cleaners like Zip's (see my other review: http://www.yelp.com/biz/zips-dry-cleaners-rockville-rockville#hrid:4eC1HwdkDV9GixbPkO6dhw/src:self) Even if you decide not to go to Crest, please do yourself a favor and find yourself a good cleaners. The few $ you save in cleaning costs can be easily displaced by thousands in damages to your clothing. read more

Shirts always have creases on the first pickup. Check your clothes.. This is the third time in a row that they messed up. They even refused to give me a refund and the blonde woman who works here was extremely disrespectful. She refused to take the dreads out almost as if I am paying them to put hard creases on my shirt that I cannot take out myself. The shirts weren't even bagged properly, lowering the bar on what I probably should expect. read more

Absolute worse service ever performed by a dry cleaners! Ruined my dry cleaning and management has never before heard of customer service. They completely burned the pattern of of my dy cleaning and was completely rude. RUN! RUN AS FAST AND AS FAR AS YOU CAN!!! Still ticked off!!! read more

On a whim, I tried Crest cleaners. It was close to work and convenient to the grocery store. Little did I know that I would a great deal. My clothing comes out great every time, you can go through a drive through(!!!!) but the best thing is the customer service. Stephany and Marie Kate are wonderful representatives of Crest. They remember me by name and always greet me with a smile. After a long day at work, that's really nice. read more

Dear Crest Cleaners - By mistake I send in a white undershirt, what do you do? Clean it and screw me over for 7.25$ and call it a White Golf Shirt. All of your customers should stay clear of your services as you take every opportunity to screw someone over. (btw I been a customer 5 years and let it go the last time) but no more, you lost a customer. The facts: http://twitpic.com/2wikba http://twitpic.com/2wiix7 read more

Love Crest cleaner! great service and amazing staff! My clothes are perfect every time I get them, like new! It's very clean and friendly! I would recommend crest cleaners over the regular cleaners that use cheap chemicals and make u wait 3-4 days! I get my clothes the same day no extra charge! read more

Excellent service. Pants were done fabulous. Love the same day service. Also they have convenient drive in that is best for folks on the run or in bad weather days. 5/5 read more

After moving to the area we searched high and low for a great dry cleaner. We tried a few others in the area with comparable pricing that proceeded to not have items complete on time, lost items or ruined them. Crest Cleaners has far exceeded our expectations in all aspects! The turn around time is amazing - drop off some dress shirts in the morning and they're done by 5PM! The price is worth it for the quick turn around time, great quality cleaning and convenient drive through service. read more

Crest provides good service and consistent quality in dry cleaning; we have been loyal customers for many many years, and still use them even though we are retired now, and don't have the same work-clothes volume as before. Love the drive through, and automatic billing; so easy. That said, I never drop off without a coupon. If there is an issue, I always speak to a manager, and have never been unhappy with the result or compromise. Friendly, accommodating staff make the transactions quite pleasant. read more

I use Crest Cleaners as my dry cleaning for one of our locations in Bethesda. They are So polite, have a great and easy to use online portal, the driver is amazing (Thanks Daniel!) and they are always on schedule! My only wish is that they were located in more states so I could use them for all my locations. Thanks for the awesome service Crest! read more

I stopped going to this place because the prices were too high and my shirts always came back over starched and with wrinkles ironed in!

Excellent Place, Cloth are always ready as promised and they even deliver if you like. Also very friendly and helpful staff specially the manager. read more

I was traveling to Rockville for a funeral and my suit did not fair well in my luggage. I went to Crest Cleaners and found them extremely professional and accommodating. They pressed my suit while I waited and did a GREAT job. I am used to paying a bit higher for my dry cleaning at home but you get what you pay for. I would certainly use them regularly if I lived here. read more

My family has been going to Crest for years and they have never failed to provide friendly, prompt, quality service for our clothes. As loyal customers, they have rewarded us with discounts, coupons, and raffles. I can't imagine going anywhere else! read more

Want your clothes to be well taken care of? Then look no further. This is my favorite cleaners so far. Friendly staff and really good and affordable prices for the work quality you get. I give it 5 stars and I really really recommend it. read more

Great service! It's so easy to just hang our stuff on the door/they come whether we put it out or not. And I love that they use safe ingredients to clean the clothes. I highly recommend! read more

Crest Cleaners is very clean and orderly staff. The drive through is very quick and we have never had any problems with them. They even do free pickup! read more

They are a little expensive. I don't need to get thing dry cleaned very often, But if I do, I think I prefer Crest. Because they do a great jobs on dry cleaned! The staff very friendly, the prices are reasonable and fast service. read more

This place is three times as expensive as other places, but they are close to my home so I thought I'd give them a try. Big mistake. They scorched and ruined one of my suit jackets and broke the button on another one. I will never go back. read more

Epic fail! They charged more than twice as much for one of my shirts (all cotton) as my husband's shirt. They called all of my tops "sweaters". It's summer! This is the most sexist dry cleaner I've been to. They are more expensive in general but I'm willing to pay a little extra for good service but not to be cheated like this. For shame! read more

What kind of dry cleaners won't accept coupons when you're paying for/picking up your items? They also couldn't get a slight stain (make up) off a dress. I'll be taking my business elsewhere. read more

I love Crest - communication about pickup and deliveries is clear, and they make everything so easy for me. They don't charge for pickup and delivery but I think the overall prices are a little high, but that's fine if there's no delivery fee and they also provide coupons frequently so in the end it's worth it. They got stains out of 3 blouses, and I'll be sending in my suede purse next for cleaning. read more

Fast and very convenient. Great customer service. A bit pricey but they do offer coupons. Drive-through, free pick up and delivery is also available. They did a great job on the items I left with them. Picked them up in few hours after drop off. read more

They do a nice job but I nearly had a heart attack when I saw the prices! (I did not look here first but probably should have). I have 10 blouses and a dress, but I ended up not having most things done because it would have cost a fortune. I might come back for something special, like a blanket. But not for my everyday clothes. It would cost too much. read more

Good customer service and had no issues applying my Yelp discount. A little on the expensive side but other than that, no problems!