will never step foot in this place again! After talking with a very friendly and helpful salesman and test driving two different models. we had come close to agreeing on a price. the number and the monthly payments didn't match up so we asked a few questions to understand how it broke down, after all it is our money and we like to understand how it is being spent. our salesman was not exactly sure so he went into the financial office to ask and came back with a very conflicted look on his face . he started to say something then stopped. started again and then said he didn't want to say the wrong thing but you could tell he wanted to tell us something. instead he invited us to talk to the guy in the finance office ourselves. When we asked for the loans to be explained to us we were meet with a very snide and condescending attitude. Any question was never directly answered all he did was roughly draw circles over and over again on a piece of paper while loudly saying "its right here!!!!" My husband said he simply just wanted the loan choices explained since he needed to decide on our best option " buddy?" the financial guy then very sarcastically said " well its right there in front of you Buddy!" at that my husband pushed the stack of papers across the desk and said we were done and we got up to leave and the financial guy practically yelled after us YES WE ARE! by this time we were in the showroom and my husband asked if he had done anything to personally offend him by asking a question? thy guy mumbled something and gave us he'd tilt and stare down. my husband shook the salesman hand and loudly so others could hear stated it had nothing to do with him as he had done a great job but we will never ever go back to Crest Ford again. and we wished them luck with someone like that working for them! We then drove directly to Taylor Ford on telegraph rd and bought a brand new fully loaded Focus and dealt with their tremendous salesman Phil and their awesome and funny finance guy Mike! we will gladly deal with them in the future. Also we can now fully appreciate how busy Taylor Ford was compared to Crest being empty. If you still decide to give Crestmsome business better not need to ask ANY questions about their loan process! you have been forewarned! read more

I was in the market for a car since someone hit mine & it was totaled I hate shopping for cars because it can be so very stressful my husband dragged me to many car dealers some I just didn't want to deal with at all I was at the point of giving up when I went to Crest Ford turns out it is right next door to my job perfect there I came in contact with Pasha a gentleman that I have known for many years but didn't know he was at Crest Ford well it was meant to be because I have never ever had such a wonderful experience buying a car within a few days I was driving my beautiful new car Pasha went above and beyond to help me since my credit was a little challenging it was a pleasure working with him he is kind, considerate, caring and very professional I can't say enough about what a wonderful experience I had at Crest Ford and especially with Pasha I will never go any where else to purchase a car also I want to thank Mr Pariss in the finance department for all his help my son will soon be in the market for his first car and you can bet Crest Ford will be my only stop and Pasha will be my go to guy!!! thank you so very much Pasha for giving me the best experience I ever had buying a car you are a true gentleman and I will recommend you and Crest Ford to all my family and friends in the market for either a new or used car my experience was an A++++ with warmest regards, Josephine Bousios read more

JOHN CANGEALOSE - By far, best salesman experience I have ever had. Shopping for large purchases has always made me extremely anxious, never felt like the salesman actually cared about what I wanted, what was in my best interest, just about how much commission they could make off of me. John honestly made buying easy. He got the exact car that I wanted from another dealership with the exchange program, outlined my finance options, and obtained all of the rebates he possibly could for me to get the best price possible. He walked me through all of my options, answered all of my questions, and made me feel comfortable vs. feeling as if someone is trying to sneak something past me. He even called me the next day to see how I was feeling after a day in the car. I will be going to him for my next purchase and recommend him to anyone that is interested in having a personal experience vs. feeling like just another sale or another number pushing towards a monthly quota. If you go to crest, ask for John, I promise you will not be disappointed. read more

After speaking with the General Manager at Crest Ford for 10 minutes he gave us a $300 credit for anything at that location. This covers all costs of getting my car fixed when they didn't approve fixing it under factory warranty. I'm still disappointed that anyone below him didn't have the authority or willingness to help us but I'm very pleased with the end result. Original complaint: TERRIBLE CUSTOMER SERVICE IN THE SERVICE DEPARTMENT!!! We brought our car in for a noise in the steering column before it hit 36k miles so it would be repaired under the factory warranty. They were too busy to fix it then so they told us to bring it in the next Tuesday. When we brought it in we were over 36k miles and they wouldn't cover it under warranty! They never said when we made the appointment that we would need to stay under 36k miles to have it covered. Very disappointed! Treat your customers like you would like to be treated! read more

I have been bringing my vehicles to Crest Ford for many years. Crest Ford, in my experience is a great group of people. From Sales, Service, Finance, Parts, Cashier to Shuttle Driver everyone is always friendly and very helpful. I purchased a 2019 F150 on March 28, 2019. Chris Merriman in Sales is a standup guy. Chris takes time to listen to you and understand your needs. He never tried to steer me toward something I didn't want. Great experience. Sitting with Danny in Finance was a pleasant experience also. Normally I get anxiety waiting for all the products most dealerships try to push on you. No pressure this time. Lastly, Dave Lozon in Service is a great guy. Over the years, Dave has bent over backward to help me with any service issue(s) I have ever had. Crest does it right, keep up the great work!!! Thank You, Kevin C - Flat Rock, MI read more

They would not budge one penny on my used 2010 Escape but I bought it anyway. Two months later... I have a $425 fuel tank repair that's not covered by warranty, and I asked what they could do for me, since it's all over the internet that the problem is very common, and since I had not even had my first oil change yet! I was told that it is a known problem, and that the best solution would be to not "top off" the fuel tank. Really... basically this was something they knew about ahead of time, squeaked every last cent I had out of me, watched me drive away, all the while knowing I had an expensive repair coming up. The dealership knew, and Ford Motor Co. knew, and they will do NOTHING for the customer once they have their money. I am done with them but not done making noise!! read more

Do not lease any Ford vehicle!!!! I have leased Fords for over 25 years and never had a problem turning the vehicle back in at lease end. Until today! A new company Ford has hired to handle their lease turn ins. This company is nothing more than a way to make money. After turning in my 36 month lease they found $250 in damage and is now charging an additional $395 for turn in fee. This vehicle was reviewed by my salesman when I first turned it in and purchased another vehicle. The salesman advised me everything was fine my turn in looked good and put me in a new vehicle only to find out I now owe $$699!! Run from Ford leasing. GM doesn't treat long time customers this way. I'm heading back to GM when my second lease comes due, a F-150, in August 2021. read more

Crest ford is by far the best dealer downriver. My salesman is John Bacarella ( new vehicles ) and I highly recommend him. He is very honest and straight forward and will answer any questions you may have. He won't try to sell you something you don't need, and will help you figure out what will work for you if you need that help. Crest ford service department is fantastic and has never done me wrong. Service is by far the biggest extension of a dealership, because everyone is excited about their new vehicle but, how you are treated when you return for service (oil change, brakes, tires, ect). I HIGHLY RECOMMEND CREST FORD AND JOHN BACARELLA ! read more

I also had a coupon, but being a mechanic I usually change my own oil but for the price of the coupon it was cheaper than I can do it for myself so I thought why not, when I arrived at my appointment I was treated like I imagined I would then he was just to busy to deal with me then came Jill D. not only did she want to be there but she made sure I was very welcome. I would like to tell you she made my experience GREAT she not only took care of my car but saved me money off my coupon and I am now a fan of Jill's and she will get all my business. Great to see someone selling good service! read more

Just took our Ford Edge Sport in for an oil change and we love Crest Ford! We moved to Gibraltar from Los Angeles, went to Gorno a few time before Crest Ford. We will never go back to Gorno. Gorno's prices are too high, they don't have a rewards program as good as Crest and the customer service isn't worth staying. We love a good deal, fast service and excellent customer service, Crest has it all. We have brought all 3 of our Ford vehicles into Crest in the past month, one transmission change, one side mirror replacement and an oil change. We love Crest Ford. Very satisfied read more

Employees were polite and knowledgeable. Service was performed more quickly than at other Ford service departments I have visited. They also accepted appointments unlike many other places who operate on a first come first served basis. They are also open late on Mondays and Thursdays which is great for the working person who can't make a standard 9-5 appointment. This location also left my car free of grease and did not adjustment my seat and mirrors, which should be standard but usually did not happen at other service centers. I will be back for my future service needs! read more

I brought my 2010 Escape into Crest Ford to be serviced. While I waited I decided to look at new cars. I worked with Chris Merriman to see what my options were for selling my Escape and purchasing or leasing a new vehicle. I ended up selling my 2010 Escape and leasing a new 2014 Titanium Escape. Every time I have gone to Crest Ford for sales or service, they have always been great to work with. After having bad experiences at several other dealerships with both sales and service, this is the only dealership I will visit! Jennifer C. - 6/30/14 read more

I purchased a used vehicle from this dealer and the salesman was very polite and helpful, however, when I had a few concerns, I asked to talk to the vehicle manager Marty Kopacz. I found him to be rude and very unprofessional. He didn't want to hear what I had to say and told me how he was doing me the favor... Not at all how you should treat a customer. I have bought many vehicles since I started to drive and have never dealt with someone like him.. Needless to say, I will not be coming back.. Beware, if you deal with Marty!!!!!!!!!!!! read more

I went to Crest to purchase my first vehicle. I am an A plan customer and had been to a couple other dealers previously and was not treated well because they knew I was going to purchase Ford no matter what. My experience at Crest was amazing. Brent took the time to answer all of my questions, allowed my husband and I to take the time to discuss, and made sure we were completely satisfied before driving the car off the lot. I would recommend Crest (and Brent) to all my friends and family.(Purchased 8/25/14) read more

My husband and I dealt with our sales person again, Chris Merriman. We started working with him last year and he has been great! He explains everything in full detail and makes sure you are not getting steered in the wrong direction. He always shows you the best way to save money, or to get the better deal. He truly takes the time to go over every detail which is always helpful. He is very dedicated to his job and we will continue doing business with him. Thank you Chris! Chad and Cristina Chinavare read more

If you need a car Chris Merriman at Crest Ford is the person to go see. He will find what you want and make sure you are absolutely satisfied before you make your purchase. Once you do purchase the vehicle Chris will take all the time required to make sure you understand all the paperwork and in addition will take you to your vehicle and spend all the time needed to make sure you understand the ins and outs of your new car. As always another great experience at Crest Ford as a result of Chris. read more

looked at a used ford escape there..put down 100.00 check to hold escape for 24 hrs till my wife could see it...was told it would not be cashed... did not sign any papers....they cashed the check....do not trust them... now I have to fight to get my money back....called and was told that was their policy to cash the checks even though they told me they would not....do not trust them or put down any money I live over an hour away.. now I am trying to talk to the manager!!!! read more

I just stopped at this dealership to look at a vehicle I might be interested in. The salesman, Chris Merriman, showed me the vehicle and explained all the features. He then worked up a price. I told him I would think it over and two hours later I called and said I was ready to lease the vehicle. There was no pressure; just good presentation and honest salesmanship. Went back four days later and everything was set to go. Definitely a good experience. read more

Brought my Fusion into the Service Dept for a routine oil change recently. Jill, my writer, got me in quick and when it was time to check out went over ecerything with me. She also was able to perform 2 recalls I didnt know I had at the same time so I didnt have to come back!!! Absolutely a great Service Dept. full of people who actually care about me and my busy schedule!! I wish I could get this good of service everywhere!! Jennifer Y. Aug 2014 read more